Seats! The eternal problem in economy. They are like stones!!
I love Air France. This was another great experience despite a slight delay in the departure. The time was made up on flight. I would take AirFrance again when traveling to the far East. Merci beaucoup.
Everything is good except the seats are tightened no rooms for the legs,
The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.
The plane's pilots, including the captain himself, thanked me for the flight. I know it's just marketing, but it was really nice to see these people. It's a great idea. Airplane food is never "good," but the entire crew and flight organization were top-notch. I really liked Delta, and I think I've traveled all over the world, and that was something new for me. Maybe even the old planes, the B767, but next time I have a choice, Delta will be my first choice. Thank you, a satisfied passenger :)
Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.
They lost my bag and I still have not received it
Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
Not consistent with the food quality (I mean taste not freshness)
Overall, we were satisfied with the Lufthansa flights to and from Rome/Zurich. Issue was the Frankfurt airport connection. It is HORRIBLE, but has nothing to do with the flight. Flight was very comfortable. Food was just OK. Staff was great and able to relax during the flight. Would definitely fly again!
Put me on standby; flight was late; missed my connecting flight; disaster
My flight was delayed on my way to Germany. Luckily I was able to contact the airline and rebook my connecting flight. Some other passengers, who didn’t rebook, missed their connection.
When I bought my ticket , I bought it for a premium flex and I paid more money to get comfortable seat , but I get a basic economy seat, I need a refund for the ticket Thank you Rabeh Afli
The service was fabulous and the food was excellent. My luggage was left in Frankfurt due to late arrival but it is supposed to arriving on tonight’s flight.
From HYD to FRA - plane (787-9) seating in economy was so terribly cramped. There were tons of empty seats but we were ordered (by Lufthansa's crew) that we cannot change seats even after we reached cruising altitude, ostensibly because of "safety reasons". So what could've been a nicer experience was totally soured. Food was good. Flight was punctual. From FRA to LHR - for some strange reason ("totally full flight") they asked us to check in our cabin bag! We told them that there were medicines and delicate items inside al we'd like to keep it with us in the cabin. Then they VERY rudely *ordered* is to unload our delicate items and meds and the. Check in the bag. We complied. On the way into the plane we saw many others (whites, of course!) rolling in similar bags happily into the plane. This, this leg of the trip was completely ruined for us by Lufthansa's crew. Bottom line: I am never traveling Lufthansa again!
Bought a seat in a flight that got changed out so ended up paying for a seat I would have had if I hadn't paid.
The plane was delayed by two hours in Chicago which led to us missing the next flight. Lufthansa rebooked the flight and booked us a hotel for the night in Frankfurt. The level of customer service and getting us taken care of was superb. The flight crew and the service on the ground was superb.
good entertainment package but rather small seats for business class
Online check-in was not possible, apparently due to connecting flight with LH. Check-in agent helpful but not efficient. Flight comfort okay, but zero service, not even water on a 2+ hour flight. Bag delayed at destination.
Great flight and great crew. Many thanks to them for their hard work making our trip so relaxing.
It was a safe flight with a friendly cabin crew.
The flight was never confirmed, I was not sent a ticket, and my account was charged for this flight. I’m trying to get my money back for a flight that was not booked or confirmed. Terrible experience
The plane was too hot inside. There was no entertainment and we had to sit on the plane for one hour before takeoff. There was no free wifi.
Online check-in was unavailable for my flight. So I waited 40 min in the queue at the check-in counter. Then, unlike any other airline in the world (and I am a very frequent international flyer) Pegasus was adamant that my CPAP was just another carry on and that I had to pay extra for it. Then, after I had paid in advance for a seat, they insisted I could not sit in an exit row because I was over 60 years old (I'm clearly in good shape and buy exit row seats more or less weekly). We pushed back harder and harder and insisted on talking to the station chief, who spoke with the counter staff by phone (not to me) and eventually relented. Experience on boarf was ok-- for a budget airline.
You adjourned my flight by 1h 30 mns and only updated me 1h30 mns before the new scheduled flight. I submitted an email to Kayak asking for a refund. It was the most stressful experience I've had.
Not because when i try to do check in there is only in turkish language i can not select other language
https://www.instagram.com/reel/DGVSRsasQcG/?igsh=dmkxa2s1eHNlbHZs
Don't fly Pegasus, terrible service at the airport and boarding was really bad. Both flights I took with them were significantly late. This flight had us all changing the gate at the last moment and it was chaos.withour explanation or apology. The planes have seats that don't recline and seats are really hard. The crew on board was good both flights, but that is the only positive thing I can say about this airline. It's not worth it and I won't be flying them again.
The airport staff were some of the worst I've ever flown, and I fly at least 50x every year. From the staff at the gate, to the check in staff, to the ticketing sales staff. My experience in Instanbul was so bad Ill.never fly Pegasus again. They were incredibly rude, dismissive and not helpful whatsoever. This is the worst of the worst if you want to fly a budget airline I'd go elsewhere. The airplane seats are really uncomfortable and don't recline at all, you get charged for every single thing so in the end you will pay more flying with them. The crew on the plane were the only kind people we encountered with Pegasus.
