Traveller reviews
Overall rating
7.4
Good
Based on 3,104 reviews
Boarding
7.6
Comfort
7.1
Crew
8.3
Entertainment
7.1
Food
7.4
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SWISS information
| IATA code | LX |
|---|---|
| Routes | 294 |
| Top route | Zurich to Berlin Brandenburg |
| Airports served | 121 |
| Top airport | Zurich |
SWISS traveller reviews
Pros
"The crew was very nice"
(in 474 reviews)
"Food was good and plentiful"
(in 288 reviews)
"The service and food were good"
(in 247 reviews)
Cons
"Not enough of leg room"
(in 50 reviews)
"Entertainment system didn't work."
(in 47 reviews)
"Got an upgrade to business class."
(in 32 reviews)
Recent reviews
Traveller rating
1555
655
381
249
13
Find reviews that mention:
flight attendants
great flight
crew was great
food was good
seats too small
great service
economy class
person in front
leg room
entertainment system
business class
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4.0
Cons: Check-in!!
review from
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8.0
Pros: Staff, not fully booked, lots of food and snacks
Cons: Rushing from one terminal to another because the flights were too close together for my itineraryreview from
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10.0
Pros: Great crew. I had 3 seats for myself.
Cons: Selection of music entertainment.review from
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10.0
Pros: Swiss doesn't"t always have comfortable planes but this one was super comfortable
review from
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6.0
Pros: Not much
Cons: During COVID there was little attempt to distance passengers during security checks, boarding and onboard. Crew did not inforce mask policy. Fellow passengers were inconsiderate, loud, littered just throwing food wrappers and trash on the ground - crew did nothing.review from
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2.0
Pros: Nothing. I was sold a ticket for 709 dollars and wasn’t told I couldn’t get on until showing up to the gate. Therefore I had to spend 1000 more dollars to book another ticket because budget air wouldn’t change or refund the flight.
Cons: Not selling a ticket with a layover where someone with a US passport cannot travel through at the moment. Be more forthcoming.review from
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8.0
Pros: The crew was super friendly and attentive. Best in flight service I have received in a long time.
Cons: The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack.review from
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10.0
Cons: Very well executed.
review from
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2.0
Cons: Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”
review from
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2.0
Pros: Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline
review from
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2.0
Pros: Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck
Cons: Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessionalreview from
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8.4
Cons: Our stewardess was not the friendliest!
review from
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10.0
Pros: Yes
Cons: 0review from
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6.5
Cons: There was no food ...
review from
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6.0
Pros: it was ok.
Cons: Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late.review from
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2.0
Cons: Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic
review from
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10.0
Pros: Everything was comfortable.
Cons: I can't think of anything.review from
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2.0
Pros: Not one thing about my experience.
Cons: The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!review from
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10.0
Pros: N/A
review from
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2.0
Cons: I fell sick and my doctor advised against flying. Tried calling Swiss Air and JustFly.com: 6 calls back and forth and 7 hours on hold, no help. Finally got advised on driving to the airport to make the flight change at the Swiss Air counter at O’Hare. The representative told me to bring a note from doctor to switch flights. I did the next day. The same representative looked me in the eye after advising the day before and said there’s nothing she could do. Why make an elderly sick person drive to the airport again if you know already you cannot help??Absolutely terrible experience, no help from the airline or travel agency. Total loss of the full price of the ticket.
review from
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6.8
Pros: flight itself
Cons: delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!review from
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4.6
Pros: Friendly crew
Cons: Not piling up people like sardines in a can.review from
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8.0
Pros: Nice crew and prompt service
Cons: Crammed, narrow seatsreview from
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9.0
Pros: Great crew & good complimentary food
Cons: More seat pitchreview from
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9.3
Pros: Amazing crew, great customer service and high level quality plane, despite only 1 hr travel, they served small breakfast and chocolate
Cons: Despite the fact I bought my tickets with 1 hand luggage + 1 personal item, they forced me to dispatch my hand luggage stating flight was full, I refused and they said they could not allow me to board. Felt my rights violated, I HATE to dispatch luggage... and in the end there was space left on the airplane luggage storage areas. Not nicereview from
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4.6
Cons: A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable.
review from
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9.6
Pros: The crew were friendly, helpful, and attentive. I'd love to fly with them all the time
Cons: The business class seat felt a bit claustrophobic when in lie flat modereview from
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9.0
Cons: Staff was very friendly, courteous and helpful.
review from
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8.0
Pros: All was Good, no special negatives.
Cons: Not worth my time to comment.review from
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7.3
Pros: Excelente atención, bebidas y comida durante toco el viaje
Cons: Todo bienreview from
Flight status
SWISS route map
Top airports served by SWISS
- Zurich Airport (ZRH)
- Geneva Geneve-Cointrin Airport (GVA)
- London Heathrow Airport (LHR)
- Berlin Brandenburg Airport (BER)
- Frankfurt am Main Airport (FRA)
- Hamburg Airport (HAM)
- Paris Charles de Gaulle Airport (CDG)
- Athens Eleftherios V. Airport (ATH)
- Nice Côte d'Azur Airport (NCE)
- Barcelona-El Prat Airport (BCN)
- Duesseldorf Intl Airport (DUS)
- London City Airport (LCY)
- Vienna Intl Airport (VIE)
- Amsterdam Schiphol Airport (AMS)
- Kastrup Copenhagen Airport (CPH)
SWISS contact information
- LX IATA code
- +971 2 622 55 00 Call
- swiss.com Visit
Overview of SWISS
SWISS offers several different travel classes for passengers to choose from, including Economy, Business, and First. Economy provides travelers with a free carry-on, a hot meal, complimentary drinks, and access to the plane’s entertainment system, while Business offers a seat that turns into a bed, a gourmet meal, free alcoholic beverages, and the option of checking two bags for free. If you select First Class, you will be given items, such as moisturizer and pajamas, as well as priority boarding.
Although based in Switzerland, this airline offers many flights all across the world, including throughout Europe, Asia, North America, and Africa. If you plan on traveling to Asia, you can consider visiting a popular country like Japan or Thailand. For those interested in flying to Africa, there are destinations such as Tunisia, South Africa, and Ghana.
To offer as many flight paths as possible, SWISS has codeshare agreements with many other airlines, including Air France, Eurowings, and LOT Polish Airlines. Additionally, the company has created interline agreements with additional airlines, such as Delta Air Lines, Iberia, and Precision Air.
Out of the 89 planes that make up this company’s fleet, almost all of them are either Airbus or Boeing. The Airbus A320-200 is the aircraft that is the most frequently used, as it is ideal for medium-range flights and can fit up to 180 passengers. When servicing long distance flights, however, the company opts to use the Boeing 777-300ER, a choice that can fit up to 340 passengers and is the largest twinjet in the world.
SWISS Cancellation Policy
As the situation changes with coronavirus (COVID-19), SWISS will continually update its policies accordingly. Please contact SWISS directly for the latest information about cancellation fees. You can find the most up-to-date information on SWISS policies here: SWISS Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.