The flight was great but layover was 14 hours and nothing was provided by the airline to cushion the wait.
Pros: "Although my flight was canceled they quickly found me a flight on another airline and provided me with a hotel room for the night"
Pros: "Not satisfied"
Cons: "Need improvements"
Pros: "The crew was amazing. One of the onboarding staff was exceptional. Some onboarding staffs were unfriendly."
Cons: "Not allowing a laptop bag unlike Etihad, Emirates and other airlines was a bummer."
Cons: "Lots of noisy babies / young children"
Pros: "Boarding was efficient. Staff were polite and helpful."
Cons: "Food was okay, seats were less so. Not enough leg room."
Pros: "Friendly crew"
Cons: "No alcohol served"
Pros: "Very packed and no leg space"
Cons: "Really we enjoyed this fly"
Pros: "Awesome leg room in economy. Helpful staff."
Cons: "Main courses weren’t all the great."
Pros: "Plenty of room to move around"
Cons: "Too many security screenings including the airline’s itself.!!!"
Pros: "Flight attendants are ok"
Cons: "They did not honor my seat reservation they moved me from row 21 to the last row without any good explanation what is the freaking use of buying a tickiet early and reserving ur seat early when they move u anyway"
Cons: "Entertainment and food timings are odd."
Pros: "Plane was new and very nice."
Cons: "Kuwait airport is extremely un organized. Also you cannot upgrade your ticket as the staff in Kuwait are not able."
Pros: "Professional courteous friendly and communicative"
Pros: "crew were all very nice & eager to please. they did keep refreshing the bathrooms which was needed."
Cons: "seat was next to bathrooms which were used constantly & the noise made it difficult to sleep. seat did not recline & seemed to be at an uncomfortable angle. flight was full so nothing could be done. entertainment very out dated as far as movies & you do need them on a 16 hour flight!"
Cons: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Cons: "My screen was not working."
Pros: "Love it. Newer airplane; state of the art high-tech."
Cons: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."
Pros: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Cons: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."
Pros: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
Cons: "Read on the left."
Cons: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Pros: "The crew was professional and friendly. The flight was on time."
Cons: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
Cons: "Food choices could be better."
Pros: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."
Cons: "Steep decline in food quality"
Cons: "We normally fly business class, but this was a quick side trip so we settled for economy."
Pros: "On Time good service"
Cons: "Serving alcohol on board"
Pros: "I was disappointed when i tried to change my departure date. I was told one price and was charged a full round trip price at the end."
Cons: "Be more clear when explaining charges and fees including taxes"
Pros: "The flight was short but the plane was well maintained and the crew was accommodating."
Cons: "The boarding process started too early and some of the passengers were annoying as they jump over you because they were not directed to the correct aisle."
Cons: "Realised that for short flights they do not supply headsets. This is rather strange, since the media content they have is useless unless there are headsets / paid or free whichever"
Cons: "Flight was delayed"
Pros: "The crew were excellent"
Cons: "The plane was too small and lots of turbulence"
Pros: "the comfort of the flight was very good."
Cons: "there could have been a little bit bigger portion of food."
Pros: "Excellent aiways"
Pros: "I like it."
Cons: "No problem"
Cons: "Good was not good"
Pros: "The entire experience from booking, to checking-in, to the actual experience on board the flight were so smooth, I thought it was too good to be true. Turbulence usually makes me nervous, but I barely felt it on this flight. Finally and most importantly, on such a long-haul flight, the entertainment options were amazing,"
Cons: "The food and the Duty Free shopping selection could improve a little bit."
Cons: "Rudeness of check in staff Disorganized, slow and chaotic screening process for transfer passengers (only two machines for thousands hundred passenger) Near- or semi-illiterate ground staff"
Pros: "Leaving Doha was excellent"
Cons: "Took forever to get out of emigrations, we landed at different terminal and had to get train over. coming back the flight was delayed and it was just nutts trying with everyone trying to get on board."
Pros: "I think in plain should serve international food not only Indian spicy one. may some do not like spicy"
Pros: "The food was fabulous and plentiful. We also took advantage of the free tour of Doha--a very pleasant way to spend a six-hour layover. Flight attendants were all very attentive and helpful."
Pros: "very professional crew"
Cons: "food was nothing special"
Cons: "I made a request in order to change the meal for my daughter and even when I got an email confirming the change, it never happens and nobody from the counter can give me a proper answer and a solution and she had to take the normal meal."
WiFi in the airport!!!!!!!
WiFi in the airport!!!!!!!!!!!
We booked business and they offered nothing during the 1 hour flight
Cons: "Sick (flue/high temperature) person was allowed to board the plane. Don't allow sick people on a plane during coronavirus epidemic."
Pros: "Boarding seemed like a long time"
Pros: "Super nice"
Cons: "To give tooth brush and tooth paste for long flight."
Pros: "Yes they was super nice."
Cons: "To give tooth brush and tooth paste for the long flight."
Pros: "Ok flight, but not happy how customers are being treated in flight."
Cons: "No online check in facility via app or web Boarding passes for connecting flight weren't provided at origin. BOM-TAS Nobody attends to the host/ess call button, had to go and get water twice for my coughing wife. TAS-LHR Impolite ground crew in Tashkent. We were provided different seats in different locations for a family of 3 members. Ground crew does don't care attitude."
Pros: "I must have chosen business class ($43?) and it was very comfortable. Very short flight but still served a snack."
Cons: "Left about an hour late and took a VERY long time to get luggage after arrival."
Pros: "Food was good"
Cons: "Very hot."
Pros: "Safe flight clean airplane"
Cons: "Intertaimnet none of the tv in my row was working:-( no movie game or music for 12 hours of flight"
Pros: "Friendly crew."
Cons: "Planes old, and even business class seats are not very comfortable."
Pros: "Had a very comfortable flight - an overall pleasant experience! However, the food made me bloated :("
Cons: "Flight was shaky. Did not feel safe."
Pros: "The crew was amazing and super polite!!!"
Cons: "The smell on the plane from some passengers ..."
Pros: "I am satisfied with my flight to Riga, especially with reservation and booking and smooth flight."
Cons: "Lots of noise at the plane."
Pros: "Caring about passengers"
Pros: "Non-stop flight, new plane, on time, free checked bag (50 lbs), very thorough security, inexpensive. Lots of legroom and seats recline farther than most coach seats."
Cons: "It's kind of like flying the subway. No shades on the windows, very little if any A/C (people were fanning themselves over the Atlantic), lights stayed on for the entire flight, comically surly flight attendants (I gave my water to an old lady bc they wouldn't help her). Took an hour to board bc of security. Didn't recognize a single film, 4 music stations. Cheap and efficient, though."
Pros: "Food Service Flight in general"
Cons: "Huge and slow boarding line"
Pros: "Find the best prices on Tashkent flights."
Pros: "They finally have 767 with at seat screens - Riga to JFK - but most movies Russian or Uzbek with extremely poor "English" spoken oven the dialog, not subtitles which would be more enjoyable. Would also be nice to have beer for purchase."
Pros: "It was quite pleasant to fly with HY to Bangkok. The service was excellent."
Cons: "Due to extra security it took longer to get into boarding area."
Pros: "Easy flight on time, overall professional team"
Cons: "No good Entertainment and crew doesn't speak good English."
Pros: "Easy flight on time, overall professional team"
Cons: "No good Entertainment and crew doesn't speak good English."
Pros: "Pleasant non-stop JFK to Riga. Only complaint is no "at seat" screens."
Crew was great. Food is very boring. No liquor as usual they didn’t have stock. Always a problem with ccj airport with all flight companies.
Everything was perfect except options for entertainment
Very good food served by Air Inia
My seats were broken and tv didn’t work. It’s not good experience
General upkeep of the flight could have been better. One of the toilet in economy class stopped working within 3 hours of the flight. Selection of movies in regional language is not adequate. The monitor was not functioning properly. Map feature not working.
Pros: "They were ok."
Cons: "I think so."
Pros: "Time to destination with non stop flight is excellent."
Cons: "Crew addressing elderly people, My mom was provided food until she went and explicitly asked for food."
Cons: "Seats are not comfortable"
Cons: "Your (Kayak's) booking service sucks."
Cons: "Uncomfortable seats. No option to get out at Mumbai. Food as if stored for 48 hours."
Pros: "I really enjoyed these seats, my only fault was there is nowhere to put anything but will know next time, the legroom was great, albeit right by the toilets it did not bother me too much, I knew when the toilets were empty and I could just get up and go.There was no real pooling around the toilet area, at least not when I was awake. Flight time 12 hours 35 mins Flying Sydney to Delhi, I found the crew member for our section most willing and helpful, few issues with the fold away screen, not staying upright and not wanting to twist and be flexible to let you out of your seat! As an International passenger I should have had a landing card but the crew member did not give me one as I was travelling onto Mumbai where on the internal/domestic flight they do not issue one so I had to complete one at Immigration...(that's another story!)"
Cons: "I feel the toilets could be serviced on a more regular basis. With 250 plus passengers and I don't know how many toilets maybe 8, they certainly need regular servicing. Towards the end of the journey they were starting to smell and became very untidy with paper being trailed around the cabin on the bottom of peoples shoes. Maybe a two line guide on the door for passengers who do not take notice of the green and red lights for vacant and engaged. I saw many people just standing there waiting outside the toilet for someone to come out before they went in. Other passengers savvy to this just jumped the queue in front of them thinking they may just be stretching their legs."
Pros: "Crew were friendky"
Cons: "Food was horrible. Leg space wasn’t there Wasn’t clean when I opened the table."
Pros: "The food was good"
Cons: "Condition of the aero plane. The maintenance could have been better"
Pros: "Loved the food and the leg room available."
Cons: "The head phones provided were not operating properly. although the cabin crew personnel immediately got it replaced once informed"
Pros: "Food & Service + on time !"
Pros: "The flight reached Delhi 35minutes earlier than scheduled ."
Cons: "Dirty toilets and rude passengers"
Cons: "One has to go thru customs in mumbai (awful experience) then transport them to domestic airport ! We barely made iy to our connecting flight and had to run. Our bags were wet from rain !!! i can see why most people avoid Air-India and Mumbai airport. The morons think building a shiny facility is enough, its EXPERIENCE that matters. Instead of Mumbai it should be called Mum-BYE, just because of the experience."
Pros: "Delayed. Had to wait"
Pros: "Staff was really nice .... they were trying hard to please passenger ...."
Cons: "Plane wasn't much clean and seats are breaking ... s most of the tvs are not working ...even toilets some passenger don't keep clean but staff should keep an eye on that...."
Pros: "Fast check in and arrival on time."
Cons: "No entertainment."
Pros: "Crew very competentant and attendants very courteous."
Cons: "Food a bit spicy!"
Cons: "Poor customer service .. old flight.. nothing was working properly ..."
Pros: "CREW GOT ME A WHEELCHAIR SMOOTHLY WHEN REQUESTED."
Cons: "I WAS NEVER TOLD MY DOMESTIC FLIGHT WOULD DEPART FROM THE CHENNAI INTERNATIONAL AIRPORT!!"
Pros: "Good crew"
Cons: "The flight is the oldest and dysfunctional everything that I ever flew and I have been flying almost every other month for over 10 years. Crappy entertainment option for a 17 hour flight and nothing works, food was mediocre too. They serve dinner/breakfast and alcohol based on India time and not based on your destination time which is odd because they serve you alcohol just before landing at sfo at 6:00 am. It’s outta control."
Cons: "Going to India and coming back both times the TV wasn’t working. It was really hard to spend 17 hours in flight without it. Food was terrible ( but again can’t really expect good food in flights) rudest staff i have ever come across. I have Avoided this airline for 15 years, i thought it may have gotten better but instead it has gotten way worse!!!"
Cons: "Tv was not working. It s really old technology. Should use air freshener frequently. Can work on toilets."
Cons: "Outrageous Air India policy: after getting a boarding card, it's the passengers responsibility to make it to the boarding gate on time. If you miss a flight due to long lines at Indian passport control and / or security check then, unlike other airlines, Air India won't book on their next available flight as a courtesy. Rather, Air India makes passengers purchase a new ticket. In my case, I managed to reach the gate for my Chicago flight 15 minutes before departure but the gate had closed 5 minutes earlier. Next, Air India insisted I pay $1,400 for a new one way ticket. They said it's my fault that I showed up at the airport 90 minutes before departure instead of "4 hours". So even after getting a boarding card, for Air India it's the passengers' fault if there are long lines at passport control."
Pros: "Absolutely nothing. I’ve never felt so mistreated or disrespected on a flight. Utterly unprofessional and unhelpful."
Cons: "I fly a LOT, and this was one of the very worst flight experiences I’ve ever had. The flight was delayed and the staff (on the ground and in the air) were rude and unhelpful. As a result I missed my connecting flights to Nairobi and on to Lusaka. Air India staff couldn’t be bothered to offer even the most basic support in trying to make the flight or helping to reschedule. I had to spend almost five extremely stressful hours running back and forth in the Mumbai airport to get Air India to issue a basic form letter stating their flight was delayed in order to get my next flight rebooked, and was yelled at by their abysmal customer service staff. As a result I’m out hundreds of dollars in missed flights and extra hotel rooms and arrived 24 hours late (!) to my final destination. I will think long and hard before EVER booking an Air India flight again."
Pros: "over an hour late with no communication or notice. nearly caused me to miss international connection. No air india staff were available at Lucknow airport without exiting security."
Cons: "None of tv screen working,"
Pros: "I like the food , the crew was good"
Cons: "Screen was not working"
Cons: "Flight left late to wait for other passengers. . Entertainment services were not working and for a long haul flight is not acceptable.. The flight attendants kept one lavatory locked for their own use. The food was mediocre,. The lavatories were not cleaned. I have been in many other carriers and the flight attendants maintained the lavatories. Flight attendants were not helpful with placing or locating spaces for carry on luggagess. No simple amenities provided like socks , earplugs, or eye cover like other airlines. The seats were falling apart, fabric was torn. I have to give credit to the person who assisted in issuing me a new booking due to a snag with name. However, I was placed in a different line after being issued a boarding pass without further explanation. Every other passenger in the same queue were perplexed like me . Air India badly needs to up their ante. Customer service is poor overall. Seriously makes me wonder how aircraft safety and maintenance is performed."
Cons: "Equipment did not work well. Business class seat that would not return to upright position."
Pros: "staff seemed helpful."
Cons: "Had ordered a wheel chair for my mother. The person who supposed to help was very late. Ended up rushing her on on to the plane. In patna, they have the stairs. Patna needs a new airport badly. Mosquitoes in boarding lounge."
Pros: "Food was fine"
Cons: "When requested crew to help turn off fan bcos I was not able to reach it - they did not help. Felt pretty bad. My TV screen was not working."
Pros: "We were grounded in London for 4 hours with no explanation. We were not allowed to leave the plane. We were so delayed that they served us a MEAL on the ground. Even upon takeoff, no explanation was given."
Cons: "We were grounded in London for 4 hours with no explanation. We were not allowed to leave the plane. We were so delayed that they served us a MEAL on the ground. Even upon takeoff, no explanation was given."
Cons: "Entertainment services not working. Very disappointed"
Pros: "Service is excellent, schedule is perfect for us"
Cons: "The audio for my seat didn't work"
Pros: "Cre member was really great"
Pros: "Food and crew."
Cons: "Entertainment system didn't work at all including movies and flight details. There was no parking spot fir the plane upon arrival."
Pros: "Food and respect for passengers"
Cons: "It was all fine"
Pros: "The food served at lunch"
Cons: "After flight was delayed and arrived late we went to the ticket agent to get our missed flight rescheduled. After almost an hour they hadn't completed a single correction. After 90 minutes of fuming they rebooked us for the following day and put us up in the crappiest, dirtiest, noisiest budget hotel we've stayed in over 6 months in India, Myanmar and Thailand."
Pros: "Everything went very smoothly. Flight boarding area was clean and well serviced. Boarding went quickly and efficiently. Flight crew was attentive and helpful. Flight departed and arrived on time. Nothing to complain about. We were even served light food refreshment even though it was only a 2 hour flight."
Cons: "Everything about air India I will never fly you guys ever again"
Pros: "Food was good"
Cons: "Poor hygiene levels and not so great service, although better than my Air india flight to Delhi from sfo."
Pros: "4.5 hour delay for no reason stated. Flight Attendants exercised no control over cabin with people stating during takeoff and landing. Cabin was dated at best with seats extremely uncomfortable. Thank goodness it was only an hour flight."
Pros: "Aircraft was clean, staff was courteous and the food Was reasonably good."
Cons: "The flight was about 30 minutes late"