Letting us know our 8am flight would be 3 hours late, every flight of theirs was late by hours. Seems like it’s the same everyday. We could have slept in another couple hours easily instead of coming to the airport at 6am.
It was so hot. No pillows were available and when asked for a blanket instead there were no blankets available as well
Pros: "nothing is good"
Cons: "the food and bathrooms"
Pros: "I was a nice flight"
Cons: "If was more internment would be better"
Pros: "Actually everything"
Pros: "Everything was great. Staff of ground services for last security hand bags and passengers checks, documents final checks and all were with great flow, smiles and so professional. Hospitality from cabin crew, cleanliness, food portions and taste were great. Comfortable seats and elite shading side windows. Everything was sooo great. This really escalades recommendations for EgyptAir"
Cons: "The heavy touch down upon landing, could have been a little bit smoother. That was not a big deal at all."
Pros: "On time"
Cons: "Send notifications"
Pros: "878-9 was amazing with seats flat. The 737-800 needs some improvements!"
Cons: "737 B 800 seats don't recline much like Turkish air or Saudia!"
Pros: "On time and comfortable"
Cons: "Too many check points, very lousy checking in area in the airport and no one to organize people checking in cause long wait line"
Pros: "New planes"
Cons: "1. Delay in takeoff for more than 45 minutes 2. There is no screen to display movies"
Pros: "They had movies to watch"
Cons: "Boarding on time, departing on time and advising passengers of the delay. We sat on the tarmac for 50 minutes without any communication. In addition, we waited an addition 45 minutes for our luggage. Thus, requiring us to change our plans. Well not be traveling Egypt Air again."
Pros: "Good crew. New plane."
Cons: "Leg space was tiny. Uncomfortable seat."
Pros: "The plane dream liner"
Pros: "The seat, the space, the crew and the window"
Cons: "For the food, not all of the people eating eggs.. some of them vomit because of it."
Pros: "The planes for the 2 legs of the trip looked clean and well maintained. The seats were very comfortable and the crew were friendly and helpful."
Cons: "Food and entertainment - There were limited choices for drinks on the Lagos - Cairo leg of the trip, basically water and soda were served. In addition, there was no personalized entertainment."
Cons: "Boarding proceed to improve"
Cons: "THE FOOD WAS REALLY BAD , AND THE AC WAS EXTREMELY COLD"
Cons: "Didn’t know I had to put into my reservation that I’m a vegetarian. Therefore there was no food for me on my flight."
Pros: "We were traveling with a person in a wheelchair. The crew and staff were fantastic. Lots of help that made the experience great!"
Cons: "The seats could be roomier."
Pros: "The food was okay"
Cons: "The flight attendant was very unprofessional. His ego and his arms were bigger than his brain and much bigger than his interest in doing his Jhon."
Pros: "Nice tilt to seats, good food and service"
Cons: "Cabin WAY too hot, poorly controlled small children"
Pros: "they were friendly and amazing"
Pros: "The crew was amazing and accommodating."
Pros: "Direct flight, punctual time. Crew is friendly"
Cons: "several toilets were out of order (were marked occupied instead of out of order so I was waiting in vain until a passenger informed me it was not working not occupied). food, looked like they were trying to conserve on passengers desserts.. microscopic (toy size) containers for coffee n tea??!"
Cons: "Being on time could’ve been better"
Pros: "On time friendly service and simple but tasty cookies and drinks during my the short flight"
Cons: "If we’re ndows we’re cleaner to enjoy the views"
Pros: "The aircraft was a fairly new 737-800 ,nice and clean interior . The passenger entertainment system was very nice with USB charging at every screen,with brightness and volume controls. Inflight service was beverages , followed by hot meal ( 2 choices Chix or Beef ) hot beverages post meal followed by another beverage service pre landing."
Cons: "Because the Egyptians like it hot. The cabin temperature was really hot and the leather seats didn't help . It seemed like they did not have all the air pacts on .Very little airflow at the individual air vents. They prepare the cabin for landing way to early and you must have the window shades up which is painful with the hot sun beating on you through the window ( safety card is only so big)"
Pros: "Better than expected. Was as good as American , Delta, United. Not quite to the level of Aerlingus, Lufthansa, Emirates."
Cons: "Stewards did a good job but were not engaging with the passengers. Not as friendly as could be. We would definitely fly Air Egypt again"
Pros: "The flight is on time"
Cons: "their food is very nasty"
Pros: "It’s alwa on time"
Cons: "Nothing really"
Pros: "Direct flight, no other flights can do that."
Cons: "Air condition in airplane and Cairo airport was no good"
Cons: "This flight was an hour behind schedule and I appreciate it when flights are on time."
Pros: "This flight was on time and the in-flight service was really nice. I really appreciate it when Egypt Air flights are on time. Thank you."
Cons: "I chipped my tooth eating your food and no one could help me except to say sorry"
Pros: "Great overall service and treatment."
Cons: "Boarding was really bad. Unorganized. Wish there was more entertainment too on flight."
Pros: "Possibly the food and the flight is direct"
Cons: "Anything else you could think of. The crew is unfriendly the plane is messy no one follows rules or regulations just a complete mess"
Pros: "Food was okay and it's commendable that the airline offered hotel rooms for passengers with long layover."
Cons: "The plane should be at least clean. Sat close to the window twice and it was dirty with some weird stuff. The seat beat was also dirty."
Pros: "The food was good."
Cons: "Too tight aircraft, noisy and not stable at the sky."
Pros: "The flight was on time without any delay. The crew was good and helpful. Taking off and landing were good. Checking online was easy."
Cons: "Although I made check in online but the employees responsible for drop off luggage were not on the desk , so I had to stand for long time because there were only 2 descks working. Seat leg space is so narrow."
Pros: "Appreciate the hot breakfast that was served."
Cons: "Boarding process can be improved."
Pros: "Food needs improvement"
Cons: "Thanks it's been a good experience"
Cons: "The quality of service and aircraft"
Cons: "Late - like departure flight to CDG Departing/Arriving on time is consistent EgyptAir weakness"
Pros: "I liked everything about the experience on the actual flight from Cairo to New York. Staff was great, food was great (two meals), drink options were great from juices, sodas, water, tea, coffee all great. the entertainment was awesome with so many movie/tv show options. and you can always get up and ask for a beverage if you were still thirsty, and plenty of toilets on the plane so rarely a line greater than 1 person."
Cons: "They seemed to run out of chicken as the dinner meal, when they got to my the flight to Cairo from NY they also ran out of chicken, the person next to me got the last one, the same thing happened to me on the way to NY, the person next to me got the last chicken, i was kind of upset but the other option of beef was still good."
Denied boarding inspite of reaching 1.5 hours before departure
The worst airline to travel in India. Not at all customer service oriented. They don’t give a damn about passenger comfort and services.
We are four family members so they given last row of flight which are not so comfortable
Excellent service provided!
Check in is a mess. Be ready for a traumatic experience from the unsupportive and rude check in staffs and duty managers at Calicut airport. It’s a chaos and the lines are mostly first in last out, as they don’t care of the passenger well being or the waiting time. They are just concerned of checking in before the boarding call. Personal experience is of standing 2 hours straight just for check in. Flight is ok, food preordered are all the instant ones with hot water mix, which tastes pathetic. Overall, will never take another indigo flight to fly out of india.
Bag check is not as smooth as can be at CST Terminal 2. Passengers are advised to print out and attach boarding passes at home in a bid to avoid crowding at self-service kiosks given the Covid-19 public health crisis. However attendants then say tags need to be re-printed at the counter as the ones provided by the airline at the airport are more secure. While the check-in process is aided by the helpful staff, Indigo Airlines could do a better job of providing more self-service kiosks and clearer guidance during the online purchase process. Suggest calling ahead to confirm situation on the ground.
Pros: "I liked the fact that it was a direct flight"
Cons: "Little more customer satisfaction"
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Cons: "The website does not describe baggage allowance clearly as compared to other airlines. It lists “excess baggage weight” but not the 15kg limit. The choice of 15kg as the limit is a BIG problem for international travelers who may be coming for longer stays. Air India has a much friendlier policy for checked and carryon baggage and I would choose it by far. We were charged for every kilo even though prepay options online were not user friendly. 4 thumbs down, way down."
Cons: "The ground crew in Mumbai let on a very drunk group of men who became more and more problematic. Eventually they had to be removed which let to a further delay to an already delayed flight. Bad"
Pros: "Punctuality and cleanliness."
Cons: "No comments."
Pros: "Punctuality and cleanliness."
Cons: "Boarding process at Hyderabad and disembarkation at Visakhapatnam. At both places bus ride was painful."
Cons: "To avoid travelling by indigo would be better"
Cons: "Nothing I didn't like"
Pros: "Punctuality, and professional service."
Cons: "All good."
Cons: "cost of the seats can be reduced or it can be free"
Cons: "Flight delay was not communicated timely"
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Pros: "I liked the total travel time the flight took."
Cons: "The boarding suddenly changed the gate just within minutes of the departure & informed none."
Cons: "45 minutes in the checking queue. And long queue at the boarding gates. Please get your act together. All it takes is a little forethought and efficiency — not many people looking busy and doing the same thing."
Cons: "Flight was on time. Crew were professional."
Pros: "The crew is very good. Best behaviour. Arrive before main time. Seat os comfortable."
Cons: "Service facility is very good. I like IndiGo crew members & their behaviour."
Pros: "Good service"
Pros: "Clean comfy seats Attentive and polite staff"
Cons: "Very delayed. Refreshments were offered after we had already bought them ourselves!"
Cons: "Promises free meal was not provided in lounge- reason cited no mail communication received from indigo"
Cons: "Very uncomfortable seats. Small and hard"
Pros: "Friendly and helpful flight attendants"
Cons: "My seat cushion was flattened but otherwise a nice flight!"
Pros: "Staff and crew amazing, very helpful."
Cons: "Seats okay but rather small and not the most comfortable"
Cons: "We are foreign students and when we purchased our ticket we were not given the option to buy a student price ticket in Kayak or at the indigo counter at the new delhi airport. We were charged 3000rps each for overweight luggage and the staff at the check in counter in Jaipur were really rude about it. After having paid an extra 3000 rps which was almost like buying another flight ticket to new Delhi for just a 35 min flight, our flight was 1 hour delayed!! Definitely we will NEVER fly with indigo again!!!"
Pros: "Efficiency- punctuality - price"
Cons: "Seat confort 0"
Cons: "Delay from in DEL caused a missed connection."
Pros: "In an Indigo flight, there is nothing to like"
Cons: "The fact that Indigo did not allow us to change the flight and made my wife to rebook the return flight"
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Pros: "Cabin staff very efficient and pleasant. Very punctual flight times. What food I purchased was fresh and reasonably priced."
Cons: "Seats were a bit hard"
Pros: "It was on time and the staff were courteous"
Cons: "Every now and then Indigo's website has challenges"
Pros: "The airline was just fine."
Cons: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Pros: "Crew tried to be helpful and friendly."
Cons: "Difficult to find if in right line to check in. After asking many finally found a staff member who realized I had only a few minutes to catch my flight. Then given priority. IT COST ME ABOUT $67 USD ONE WAY BUT IT COST MY BAG $87 USD TO BE CHECKED IN. Another cut rate airlines that charges for everything extra--soon th toilets!"
Pros: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Cons: "Having to buy another ticket as someone dropped the ball."
Pros: "It was delayed by 1 hr. There was also rats and mosquitos in the airport and only one option for food and drink that wasn’t very good. But aside from that once one the flight everything was fine."
Pros: "Kayak service is not good"
Pros: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Pros: "Nothing much. Typical low cost airline with low level of customer care and interaction"
Cons: "I have already stated what I felt."
Cons: "i arrived with 45 mins as requested. Their staff an utter shambles that I feared I miss flight. By that time they said too late (even tho I had time but they didn’t know what they were doing) had to pay an extra £60!!! For their bad management and wait extra 4 hrs!"
Pros: "Staff and service. Efficient travel time."
Cons: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."
Pros: "Excellent condition and on time."
Pros: "Seats are very nice."
Cons: "Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements."
Airplane legroom was good, Plane was comfortable. Food was good, service was good. Need more movie options. Maps did not work. Flight arrived ahead of schedule which was good, overall a good experience.
Good drinks with cordial staff. Very bad food served. Yea can’t have non veg options over when half the plane is yet to be served Very narrow seats.
Most TVs were not working. Reading lights not working. Airplane’s interior is falling apart has been kept intact using duck tape. Very poor condition. Such airplanes must not be allowed to fly as can be hazardous. Who ever is supplying the food is cutting corners. Low quality snacks no variety at all. Air India can look at other airlines and learn to improve. It used to be so good in 90s.
Crew was great. Food is very boring. No liquor as usual they didn’t have stock. Always a problem with ccj airport with all flight companies.
If we need water or pen for writing air housers don’t care
Everything was perfect except options for entertainment
My ticket was never emailed to me, I missed the flight.
Pros: "They were ok."
Cons: "I think so."
Cons: "Seats are not comfortable"
Pros: "Crew were friendky"
Cons: "Food was horrible. Leg space wasn’t there Wasn’t clean when I opened the table."
Pros: "The food was good"
Cons: "Condition of the aero plane. The maintenance could have been better"
Pros: "Loved the food and the leg room available."
Cons: "The head phones provided were not operating properly. although the cabin crew personnel immediately got it replaced once informed"
Pros: "Food & Service + on time !"
Pros: "The flight reached Delhi 35minutes earlier than scheduled ."
Cons: "Dirty toilets and rude passengers"
Cons: "The seats on the plane were actually broken that we were assigned. When we asked to be moved, our new seats were broken too but not as badly broken, so we basically had to pick the lesser of 2 evils. Avoid flying air India if at all possible."
Pros: "Nothing is organized and over all very worse airline experience. No respect to customers"
Cons: "Almost everything I disliked. Crew were not accommodating and helpful. Need better service training on how to treat customers."
Pros: "Delayed. Had to wait"
Cons: "TV system was very bad."
Pros: "Fast check in and arrival on time."
Cons: "No entertainment."
Cons: "Poor customer service .. old flight.. nothing was working properly ..."
Pros: "Service in business class, access to Virgin Atlantic lounge in Newark and GVK lounge in Mumbai."
Cons: "Air India should update business class seats to math that of competitors. Also in flight entertainment needs a good refresh."
Pros: "CREW GOT ME A WHEELCHAIR SMOOTHLY WHEN REQUESTED."
Cons: "I WAS NEVER TOLD MY DOMESTIC FLIGHT WOULD DEPART FROM THE CHENNAI INTERNATIONAL AIRPORT!!"
Cons: "Going to India and coming back both times the TV wasn’t working. It was really hard to spend 17 hours in flight without it. Food was terrible ( but again can’t really expect good food in flights) rudest staff i have ever come across. I have Avoided this airline for 15 years, i thought it may have gotten better but instead it has gotten way worse!!!"
Cons: "Tv was not working. It s really old technology. Should use air freshener frequently. Can work on toilets."
Pros: "boarding was ok."
Cons: "the seats are are compact and not comfortable at all. I know i had the economy, that doesnt mean i should suffer the entire flight. the entertainment screen/s do not work!!! you'd be lucky if they do. they do not look very happy or satisfied serving food or drinks."
Cons: "Outrageous Air India policy: after getting a boarding card, it's the passengers responsibility to make it to the boarding gate on time. If you miss a flight due to long lines at Indian passport control and / or security check then, unlike other airlines, Air India won't book on their next available flight as a courtesy. Rather, Air India makes passengers purchase a new ticket. In my case, I managed to reach the gate for my Chicago flight 15 minutes before departure but the gate had closed 5 minutes earlier. Next, Air India insisted I pay $1,400 for a new one way ticket. They said it's my fault that I showed up at the airport 90 minutes before departure instead of "4 hours". So even after getting a boarding card, for Air India it's the passengers' fault if there are long lines at passport control."
Pros: "IT WASOK LIKE OTHER AIRLINE I DID NOT FIND ANY THING SPECIAL WHICH ATTRACK MY ATTENTION"
Pros: "Absolutely nothing. I’ve never felt so mistreated or disrespected on a flight. Utterly unprofessional and unhelpful."
Cons: "I fly a LOT, and this was one of the very worst flight experiences I’ve ever had. The flight was delayed and the staff (on the ground and in the air) were rude and unhelpful. As a result I missed my connecting flights to Nairobi and on to Lusaka. Air India staff couldn’t be bothered to offer even the most basic support in trying to make the flight or helping to reschedule. I had to spend almost five extremely stressful hours running back and forth in the Mumbai airport to get Air India to issue a basic form letter stating their flight was delayed in order to get my next flight rebooked, and was yelled at by their abysmal customer service staff. As a result I’m out hundreds of dollars in missed flights and extra hotel rooms and arrived 24 hours late (!) to my final destination. I will think long and hard before EVER booking an Air India flight again."
Cons: "Very poorly managed boarding process after 7 hour delay. The business class seats were outdated and very poor inflight entertainment. On the positive side the crew were nice and hospitable."
Cons: "None of tv screen working,"
Pros: "I like the food , the crew was good"
Cons: "Screen was not working"
Pros: "Flight was delayed and communication with passengers was extremely poor. This should never happen in one of their hubs"
Pros: "Lounge, Boarding, Food, Crew Members"
Cons: "The food was bad though i traveled business class."
Pros: "Check-in and boarding were smooth."
Cons: "Food was tasteless bordering on horrible. Only hunger made us eat it. The plane was old. The seats were worn out. Domestic flights have better seats than these seats."
Cons: "Flight left late to wait for other passengers. . Entertainment services were not working and for a long haul flight is not acceptable.. The flight attendants kept one lavatory locked for their own use. The food was mediocre,. The lavatories were not cleaned. I have been in many other carriers and the flight attendants maintained the lavatories. Flight attendants were not helpful with placing or locating spaces for carry on luggagess. No simple amenities provided like socks , earplugs, or eye cover like other airlines. The seats were falling apart, fabric was torn. I have to give credit to the person who assisted in issuing me a new booking due to a snag with name. However, I was placed in a different line after being issued a boarding pass without further explanation. Every other passenger in the same queue were perplexed like me . Air India badly needs to up their ante. Customer service is poor overall. Seriously makes me wonder how aircraft safety and maintenance is performed."
Cons: "Equipment did not work well. Business class seat that would not return to upright position."
Pros: "No on board entertaintment screen"
Pros: "Direct flight which starts really late m add the delays it gets even later.."
Cons: "No food served in the plane for a long time for parents , one of whom is a diabetic Wheelchair service is poor as the ratio of passengers needing assistance to the chairs is 1 attendant for 20 passengers and takes over a good hour of wait besides customs and other procedures"
Pros: "Food,was good and staff were courteous!"
Cons: "Check in at O'Hare was extremely slow due to carousel / roller belt malfunction! While the seats provided sufficient Kent legroom space, the pull out food trays were wobbly, unstable and uneve. It is time they need an overhaul! Entertainment was sub par compared to other airlines. Selections were old and meager. Cameras weren't working properly!"
Pros: "Best food on an airline I have had in a very long time."
Cons: "Movie selection weak as was music selection."
Pros: "We were grounded in London for 4 hours with no explanation. We were not allowed to leave the plane. We were so delayed that they served us a MEAL on the ground. Even upon takeoff, no explanation was given."
Cons: "We were grounded in London for 4 hours with no explanation. We were not allowed to leave the plane. We were so delayed that they served us a MEAL on the ground. Even upon takeoff, no explanation was given."
Pros: "Service is excellent, schedule is perfect for us"
Cons: "The audio for my seat didn't work"
Pros: "Cre member was really great"
Pros: "Food and respect for passengers"
Cons: "It was all fine"
Pros: "The food served at lunch"
Cons: "After flight was delayed and arrived late we went to the ticket agent to get our missed flight rescheduled. After almost an hour they hadn't completed a single correction. After 90 minutes of fuming they rebooked us for the following day and put us up in the crappiest, dirtiest, noisiest budget hotel we've stayed in over 6 months in India, Myanmar and Thailand."
Pros: "Food was good"
Cons: "Poor hygiene levels and not so great service, although better than my Air india flight to Delhi from sfo."
Pros: "Waited 1 hr. to check into my flight even though only 4 people were in front of me in line. Waited another hour after boarding time to get on the plane. Two of the bathrooms were broken on the flight, leaving only two bathrooms for the entire flight, so had to wait in a half-hour queue each time I had to use the bathroom. Seats were uncomfortable and staff was inattentive and didn't seem to care."