This was the worst meal I ever had on a flight. It was undercooked pasta with unflavored tomato paste. Horrible.
Pros: "The crew was attentive"
Cons: "Amazing how little legroom you can get away with, on a 13+ hour flight. You should be so ashamed!!!"
Cons: "Squawking brats the whole 10.5 hours of the trip to IAD."
Pros: "I had a nice exit row seat and the plane had a good selection of entertainment."
Cons: "flights were delayed significantly and in Tbilisi the staff did not show up until about 10 minutes before the plane was supposed to depart. Crew had not been inside the new airport and could not answer questions about transfers."
Pros: "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
Cons: "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."
Pros: "appetizers excellent"
Cons: "steak was overdone."
Pros: "Helpful crew, good food, smooth flight."
Cons: "The Ground crew didn’t know how to add a bag"
Pros: "All the pieces to have provided an excellent experience were there, but they didn’t come together. It was nice to get some food, and the movie choices were pretty good."
Cons: "Hot, like super hot, in the aircraft. It was horrible."
Cons: "Connecting flight wss unreasonably late and they lied about luggage being loaded onto the flight. One of the bags is completely missing in the system. Waste of time and too much trouble"
Cons: "Plane delayed by 3 hours. Missed my other flight to Tirana. Horrible service at the airport to help me out with a hotel. Had to run around for over 3 hours. Never flying Turkish again."
Pros: "crew and service are great."
Cons: "the last leg, Istanbul to DC was completely full. i was seating at the back (33K). after the meal, i wanted to recline and the man behind me started yelling as he has water on his table. i apologized and asked if i can recline the seat and he yelled again and said i cannot recline my seat. i talked to the flight attendant and she wanted to move me to a middle seat. i declined and eventually the man said i can recline my seat. but i mean, seriously, i got yelled at for trying to recline my seat and got no apologies from anyone."
Pros: "Entertainment was good."
Cons: "Seat was moved into a middle seat. I was very uncomfortable for the flight. Crew member granted someone else seat change before mine and i asked first. Very upsetting flight."
Pros: "The flight attendants"
Pros: "Not much"
Cons: "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."
Cons: "It took over an hour for Business class bags to come out. Not sure why I paid for business class if they don't know to offload them first in Dubai. Really ruined the first experience with Turkish Air."
Pros: "Everything was so great cabin crew was so nice and so friendly"
Pros: "Professional nice food"
Pros: "Screens at each seat"
Cons: "Food was terrible, the WiFi wouldn’t work even at $15"
Cons: "Connection time was 1h 50 mn coz and still didnt catch my next plan It took me 3 hours to get to the transfer desk in Turkish airline and another 3 hours to be in the hotel. I not recommend it after this bad experience"
Pros: "Never got the chance to actually try it."
Cons: "I was penalized because of a political issue between USA and Turkey. I couldn't get the visa to travel there, and despite that I couldn't get a refund. I am 1k with united air, and will never include THY in my plans."
Pros: "The seats have ex space"
Cons: "Counter check in had me take some close off my bags for over weight even I’m allowed to carry two Luggage and. I had one only"
Pros: "Efficient and clean with decent size seats but not to the standards of the MIddle eastern airlines. Good if compared to a intra-europe flight."
Cons: "Seats we’re tight and not what’s expected these days for a night flight over three hours Internationally."
Pros: "Fantastic onboard entertainment. Lots of current movies and tv shows to watch. Music was available, too. Even a camera under the plane to see what you’re flying over...usually clouds. USB charging, big screens in the headrests, games, remote control with keyboard and game controller, network cable for laptops without Wi-Fi even. The had pillows and blankets on every seat when we arrived and handed out hot towels before the first meal. They also provided a kit with eye mask, toothbrush, cologne, and slippers. Far better than we expected."
Cons: "We were subjected to at least five security checks after our transfer in Istanbul. At the gate they checked our passports and boarding passes five times before boarding, every carry on bag was searched and every person was patted down. We even watched while one man held up his baby for a guard to pat the baby down! This was all after the security we’d received to get to our gate. So, if you left the gate to use the bathroom, you had to go through all the checks again."
Cons: "seats a bit tight"
Cons: "the bathrooms were cleaned. the service was not satisfying. the food was not edible. also, the plane was sticky!"
Pros: "All went well with security and boarding."
Cons: "Rough air and turbulence"
Pros: "Enjoyed: - Service - Food - Amenities"
Cons: "Disliked: - Disembarking & embarking at Attaturk (ie. shuttle bus)"
Cons: "After having booked an aisle seat near many family members I was traveling with, a Turkish airlines crew member came and asked me to move seats so as to accommodate a couple that wanted to sit together. I willingly gave up my seat to allow this. The crew didn't have another seat in mind, however, and I spent several minutes simply waiting in the aisle before they shuffled me to the front of the plane and made me sit in a much worse seat--a middle seat nowhere near any of my family members, nestled next to a large man who was clearly extending well into the seat they meant for me to take. It was clearly a terrible seat and I made the following 12 hour flight in significant discomfort. I was very dissatisfied with the crew's behavior. When a passenger books a comfortable seat near my family, and willingly gives it up to accommodate other passengers, they should not be treated so poorly"
Pros: "The crew was kind"
Cons: "Boarding was delayed. We were told we would make the flight which we didn't. We had to spend 12 hours at the airport to await the next plane to Batumi. We were given lunch vouchers but what it applied to was substandard"
Pros: "Crew accommodated at seat change so I had a space between me and the next passenger and I got a row seat."
Cons: "Very poor experience , no clear gate assignment prior to boarding , i missed this flight due to no gate info poping on the monitors. Bad customer experience , No manners no proper English, By Far the worst experience."
Pros: "I definitely recommend Turkish Airlines because of the services offered and customer service."
Pros: "Good food, very polite and attentive staff."
Cons: "Seat cushions lack comfort and the legroom is not sufficient for a average size person."
Cons: "Delayed yet again"
Pros: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Cons: "TV screen very far from the seat and could only interact with it via the remote control."
Pros: "I love everything about this airline. I'm a fanboy of Turkish airlines every time. Great in cabin entertainment, great service, always awesome aircrafts."
Cons: "i had asked for an aisle seat and ended up on seat 7C which is the one that is next to the seat where the stewardess sits down. I wouldn't have minded at all but my seat and the one next to it didnt recline anywhere near as much as every other seat in the whole airplane. It was really uncomfortable for me and the person who was seating next to me. Hopefully this will be the last time i get stuck in that kind of seat."
Pros: "I liked it that I was able to check in online and choose my seat."
Cons: "My trip from Zurich to Istanbul would have been okay if it weren't for the screen that was not working. It did not work and I hated not having to do anything else besides eat and sleep."
Cons: "This time the food was a disappointment. I had ordered a vegan meal and the hot course was dried up pasta, no protein."
Cons: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"
Pros: "The ride was comfortable and smooth. I loved the Turkish Air lounge in Istanbul and also the movie screen was easy to use, although there was a problem with the screen on my flight from Istanbul to Hong Kong."
Cons: "The food was good but some of the appetizers were not that good. The red wine was not so good, tasted cheap."
Pros: "The service staff provided a very Low standard service to all the customers need help in the Turkish Airlines service counter in Istanbul airport. The staff dun even look at the customer when they comunicate,please show some respect to ur valuable customers. This is the last time we take Turkish airline!!!!!!We won't recommend to our friends or relatives to take as well."
Pros: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Cons: "Chaotic boarding procedures in Istanbul airport."
Pros: "Same as above"
Cons: "Same as above"
Cons: "Delay in receiving luggage ,"
Cons: "Crew seemed harried, and even ignored me at times."
Pros: "Crew were exceptionally warm and pleasant, and made me feel more than welcome onboard."
Cons: "This was one of the worst days of my life, health-wise, so it could be that my observation of the passage of time was somewhat distorted, but Turkish did everything either slowly, or more slowly on this day. First, name two things on a flight line that are wheeled, movable objects. Did you answer bus and plane? Well done. So if both bus AND plane are theoretically mobile, why then must I endure a long walk AND a long bus ride? Boarding was an hour-long event, probably due again to inefficient ground services. I fell asleep and woke up twice before it was over."
Pros: "Airplane very comfortable"
Pros: "New & clean aircraft"
Pros: "One of the crew members was very happy and chirpy with all passengers. She was chatting and making sure everyone's needs were met and comfortable."
Cons: "Entertainment. Hollywood movies weren't working."
Cons: "Not lied to me about my extra being payed from Bahrain to Kenya because it was only payed to Dubai which is now causing me a lot of stress my flight from Dubai to Nairobi was cancelled while i was there without my knowledge"
Pros: "Wheel service was excellent"
Pros: "Pleasant crew."
Pros: "On time flight Good services New aircraft"
Cons: "Return flights delayed. Delay same as flight time so not great."
Pros: "The crew was nice and kind."
Cons: "The seats, as always."
Cons: "the bouth"
Cons: "They canceled the flight that I booked from muscat to Manama at 1245 and booked to me at 745 am flight, and they keep me waiting for six hours to catch my flight from Manama to Riyadh, They did not offer me a hotel to stay during the waiting period."
Cons: "There is no Priority for business class"
Pros: "Friendly and helpful flight crew Good food Free movies to warch"
Pros: "Friendly and helpful flight crew Good food Free movies to warch"
Pros: "Trip from Bangkok to Bahrain flight was so good - service perfect - crew wonderful"
Cons: "Have to wait along time to get the tickets of the connection"
Cons: "Bahrain airport"
Pros: "Nothing much I liked other than it was a regular (A321) plane service: nothing stood out for me. Nevertheless, still would travel with them because of the competitive price."
Cons: "The (A321) plane could done with an overhaul, but understandable as to why it is the way it is; for the purpose short hauls. Besides, the flight was only for an hour. Other than that, nothing much more to say."
Cons: "Too much money taken by the airline even though I had bought insurance"
Cons: "There was some delay."
Cons: "No communication with passengers about flight delay and subsequent change. We were told the plane would wait for us, but found out they had left with half the flight being left stranded. Awesome."
Cons: "Their price and services"
Pros: "Speed of the boarding pass counters. And the price."
Cons: "The plane seats are really bad"
Pros: "They delivered as requested"
Cons: "They are probably overworked with minimum crew as they are not too friendly and don’t seem happy when a passenger makes requests"
Pros: "Bording was ok."
Cons: "Too much security checks"
Pros: "All but planes were good"
Cons: "The Food choices"
Pros: "Food and Crew"
Cons: "seats not comfortable"
Pros: "The flight attendants were very polite, service was great. The plane was very clean and movie selection was good as well. Lots of leg room as well, I enjoyed my flight."
Pros: "Gap between both flights was tight.But very helpful ground crew & flight crew"
Cons: "The journey was too short to give any proper rating"
Pros: "i like the smile of the staff"
Pros: "Nothing at all"
Cons: "Attitude of staff at Gulf Air in Manama is rough and don't extend any assistance. Flights delay is very common.....too bad. Will never ever choose this poor Airline again."
Pros: "Service was good !! Nice aircraft and nice staff."
Cons: "We did not like the via flights, its really too much hectic."
Pros: "كانت رحلة عادية سعرها غال جدا بالمقارنةبالخدمة المقدمة و المسافة و الزمن للرحلة"
Pros: "I really liked the crew treatment, they were polite and we well served by them ."
Cons: "The long queue infront Gulf air check in desk in the airport! People who came early that had to wait for a long time to have their boarding pass! I think increasing the number of employers in that area will be a great idea ."
Pros: "Service in the plane"
Cons: "The crew at the check in were mean... bizarre regulation that don't apply to any other airline. Refuse to give a wheelchair for an elderly claiming she has to book it in advance.. what if the person broke their legs that day??? None sense. And the baggage regulation are just not clear and confusing."
Pros: "EVERYTHING WAS GOOD AND COMFORTABLE ON THE FLIGHT."
Cons: "THE CONNECTION TIME WAS SHORT BETWEEN FLIGHTS AND WE HAD TO RUN FROM GATE 11 TO 32 TO CATCH THE FLIGHT THERE DIDN'T HAVE THE SMALL CARS WHICH MOVE THE PASSENGERS . AND IT WAS VERY LONG WAY FROM GATE 11 TO 32"
Cons: "Although I do not have small children, I think it would be helpful to allow people traveling with small children to board a few minutes ahead of everyone else."
Cons: "No selection for beverage. No tomato juice!"
Pros: "It looks there was a special enclosure for Indians. The passengers were made to board by ferryed by buses to board the plane by stairs. It was not easy by old people to climb along with hand bag."
Pros: "The security check was horribly handled. There was a chance for missing the flight."
Pros: "I Had best filght gulf air"
Cons: "I dont have visa but i have best experiance in your country"
Pros: "Very smooth flight and excellent service"
Pros: "Clean and efficient flight. Departure and arrival on time."
Cons: "maybe a smile or something from the crew members? Emirates is friendlier... All the girls seemed very sad and did not really made me feel welcome... Overall good service, so this is minor."
Pros: "On time flying, entertainment"
Cons: "The custurd sandwich, they could have just simply serve cheddar cheese sandwich. He kids meal was very good though"
Check in is a mess. Be ready for a traumatic experience from the unsupportive and rude check in staffs and duty managers at Calicut airport. It’s a chaos and the lines are mostly first in last out, as they don’t care of the passenger well being or the waiting time. They are just concerned of checking in before the boarding call. Personal experience is of standing 2 hours straight just for check in. Flight is ok, food preordered are all the instant ones with hot water mix, which tastes pathetic. Overall, will never take another indigo flight to fly out of india.
Bag check is not as smooth as can be at CST Terminal 2. Passengers are advised to print out and attach boarding passes at home in a bid to avoid crowding at self-service kiosks given the Covid-19 public health crisis. However attendants then say tags need to be re-printed at the counter as the ones provided by the airline at the airport are more secure. While the check-in process is aided by the helpful staff, Indigo Airlines could do a better job of providing more self-service kiosks and clearer guidance during the online purchase process. Suggest calling ahead to confirm situation on the ground.
Pros: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Cons: "Pretty satisfied"
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Pros: "We arrived at the departure gate at 8 am, to be told it was closed for a flight at 8:25 am. We had to purchase a replacement flight 12 hours later. Same airline indigo. Flight 6E6314. Two tickets"
Cons: "The ground crew in Mumbai let on a very drunk group of men who became more and more problematic. Eventually they had to be removed which let to a further delay to an already delayed flight. Bad"
Pros: "Amazing crew, clean plane and on-time and seamless boarding and arrival."
Cons: "Entertainment option via app."
Pros: "Punctuality and cleanliness."
Cons: "No comments."
Cons: "Co passengers"
Pros: "Punctuality, cleanliness and the professionalism."
Cons: "No comments."
Cons: "To avoid travelling by indigo would be better"
Pros: "Punctuality and professional service."
Cons: "All good."
Pros: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Cons: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."
Pros: "Seats very uncomfortable"
Cons: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Cons: "cost of the seats can be reduced or it can be free"
Pros: "Very new aircraft . On time"
Pros: "We arrived"
Cons: "The flight was an hour late on departure pushing the international flight timeline a bit too narrow."
Cons: "Worst crew. Very arrogant"
Pros: "I liked the total travel time the flight took."
Cons: "The boarding suddenly changed the gate just within minutes of the departure & informed none."
Cons: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."
Pros: "Absolutely nothing !"
Cons: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"
Cons: "Flight was on time. Crew were professional."
Pros: "Very good cabin crew"
Cons: "Flight delayed and no info"
Pros: "Overall cleanliness and service"
Pros: "the airline manage the well UPTU issuing boarding pass."
Cons: "Airline doesn't provide inflight meals moreover they do not accept Indian currency, the currency half the country from which they are operating. They were accepting credit card to be charged in US dollar or cash in Qatar Riyal for the food amount. I offered to pay through credit card but two cards has failed while third was accepted. There were many passengers who were not carrying case in Qatar Riyal and their cards work not successfully swipe,therefore they remained hungry. This is in human and no airline on international route is allowed to do so"
Cons: "We are foreign students and when we purchased our ticket we were not given the option to buy a student price ticket in Kayak or at the indigo counter at the new delhi airport. We were charged 3000rps each for overweight luggage and the staff at the check in counter in Jaipur were really rude about it. After having paid an extra 3000 rps which was almost like buying another flight ticket to new Delhi for just a 35 min flight, our flight was 1 hour delayed!! Definitely we will NEVER fly with indigo again!!!"
Pros: "The people"
Cons: "The seats, it was too warm. Being herded into busus like cattle."
Pros: "Efficiency- punctuality - price"
Cons: "Seat confort 0"
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Pros: "Cabin staff very efficient and pleasant. Very punctual flight times. What food I purchased was fresh and reasonably priced."
Cons: "Seats were a bit hard"
Pros: "The airline was just fine."
Cons: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Pros: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Cons: "Having to buy another ticket as someone dropped the ball."
Pros: "They finally managed to get me on the plane after finding out I had 10 minutes to boarding time due to inefficient inter terminal transport in Delhi"
Cons: "I paid more for my checked in bag than for my ticket. They charge extra for everything--soon the toilet!"
Cons: "When we booked the flight we were unaware the price did not include checked baggage. We called Kiwi.com and we asked what it would cost to add checked baggage. They said they’d check and get back with us. When they did they said the additional charge for 15kg was more than the ticket itself!! For more than 15 up to 30kg it was nearly 3 times as much! This really felt like a scam! We asked to cancel the flight and were told we could, but there was no guarantee of any refund. We said to cancel it anyway. Later I was told there would be no refund. I assumed it had been canceled and yet I got emails telling me it was time to check in, etc. And then I’m asked to review my flight! So, between Indigo and Kiwi.com I felt I got terrible service. I will not use either of them again. In the end we got a flight for the original amount including 15kg of checked baggage from a different website and on a different airline that left at the exact same. There was a reasonable charge per 5 kg over the15 allowed."
Pros: "Plane boarded quickly and left right on time. Very comfortable and smooth flight. We were surprised that our luggage arrived before we got to baggage claim."
Cons: "Web check in didn't email boarding passes to the correct email."
Pros: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Cons: "Food out of stock"
Cons: "i arrived with 45 mins as requested. Their staff an utter shambles that I feared I miss flight. By that time they said too late (even tho I had time but they didn’t know what they were doing) had to pay an extra £60!!! For their bad management and wait extra 4 hrs!"
Pros: "Low fares, convenient schedules, friendly crews, punctual on three separate flights, clear announcements"
Cons: "Slack enforcement of basic rules: wearing seat belts, not using phones in flight, not standing up until the plane has come to a stop."
Pros: "Time of flight and before time departure so that reaching early is beneficial to all passengers."
Pros: "Nice crew, speedy boarding"
Cons: "I checked in 5 hours in advance and they gave me a middle seat without even asking. There were aisle and windows free in the plane"
Pros: "Help desk at check in counter. Such a supportive staff I have never seen. Helping at all moment."
Cons: "Nothing specific"
Pros: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Cons: "Sufficient leg room"
Pros: "Seats are very nice."
Cons: "Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements."
Pros: "On time"
Cons: "Food choice"
Pros: "Worst airline"
Cons: "Beware before booking. They cancelled the flight teo days before and even after 20 days i didn't get the refund which the airline promised. Had to book another flight in short time flr much higher rate. This airlime should be banned"
Pros: "Crew was little helpful and nice ."
Cons: "1. Entertainment screen should be working in 15 hour flight. 2. Food tasted like it was rotten. 3. Boarding took forever 4. Plane had a bad smell inside the Cabin ."
Cons: "Upon arrival was told that pcr test is required. Airline did not communicate this in time to me. Asked air india staff to change/rebook ticket. They told me that i have to do it online. I went online there was no option to rebook. Sent an e-mail with booking ref for date change agreeing to even pay fare difference, no reply received from Air India. Pathetic service"
Pros: "Traveling time"
Pros: "Crew was very nice. Seats were comfortable."
Cons: "One bathroom was leaking water and came out of bathroom on the carpet. One more bathroom had no bath tissue. In that bathroom sink was chocked."
Pros: "Flight crew was helpful"
Cons: "Old plane, entertainment didn’t work."
Cons: "Delayed long trip, food tastes weird."
Pros: "Excellent service. Thanks for providing superb service. I love to fly again."
Cons: "Nothing negative. It was excellent travel experience. I love you guys."
Cons: "They gave my assigned seat (unpaid though) to some one else and gave 3 separate seats in far off aisels for me and my 4 year and 9 year old kids. I had an ordeal at airport with AI staff and they didn't care, same experience with crew.Awful"
Cons: "In flight service was bad. Long lay over at Mumbai for connecting flight to Hyderabad.Flight delays"
Pros: "Very good intertatement"
Cons: "Food for without spicy India air all food have spicy and chilly"
Cons: "Flight was late from Ahmedabad to Mumbai no one informed no counter person to assist the lady at luggage department was pathetic no help very rude very very unprofessional"
Pros: "Fast check in and arrival on time."
Cons: "No entertainment."
Cons: "Food was bad cold. No coffee served Charged me extra baggage though I had an international ticket .very unhappy"
Cons: "Travel was not comfortable and the food during entire 16 hr travel was horrible. I could not eat anything except tea and coffee. I usually not a complainer about my travel. I always travel by Air India. But past couple of times the quality of food has declined a lot and I thought I should inform about it. Also the AI crew was unprofessional. They were talking in their local language. They should also pay attention to their appearance. Thank you."
Cons: "Entertainment was not working. Old plane, Bathrooms were not clean and soap dispenser was not working. I had to wait for a long time for special assistance."
Cons: "Rest rooms are not cleaned"
Cons: "My screen did not work even after repeated restarts"
Pros: "Flight time from ORD to DEL. Quickest flight."
Cons: "Everything else."
Pros: "Plenty of leg room for coach class On-time departure"
Cons: "video system broken No Wifi No US power adapters overhead light unadjustable, glaring in eyes, couldn't use arrived 15 minutes early, then waited 30 minutes at gate before they would open door"
Pros: "ive always had a good experience with air india.Customer service is good and is the fastest way toIndia from the US. Effectively cuts off 4 hours from any other carrier"
Pros: "Attentive ground staff and crew and punctuality"
Cons: "Planes need to be maintained better. This Being 787 couldn’t have been more than a few years old and yet it looked already dilapidated. The screens didn’t work properly, the control for the entertainment system was stuck and some seats did not recline anymore. Unfortunately this is not an isolated issue as we observed the same in a Frankfurt-Delhi flight, also on a Dreamliner."
Cons: "neither my TV nor my remote didn't work. when I spoke to stewardess the response was half the TV's are not working"
Pros: "All good, nice breakfast, quiet & convenient. Current timing."
Pros: "Liked everything"
Cons: "Liked everything"
Pros: "There were no line no priority during boarding from Abu Dhabi also most people have difficulty during up and down by stair, no jetway."
Pros: "Nothing literally"
Cons: "Food and customer service"
Pros: "I like the food , the crew was good"
Cons: "Screen was not working"
Pros: "Needed more frequency of food and juice"
Cons: "There was a technical snag and delayed the flight by 2.30 hrs. Reached late by that much time. It was bad"
Pros: "Nice stewards, very helpful to us as we had a baby"
Cons: "Yucky bathrooms Check in staff very rude Airplane seats uncomfortable Airplane very old Entertainment onboard is terrible"
Cons: "Flight delay of 11 hours"
Cons: "Poor handling nowheelchairfor disabled person ask the to walk"
Pros: "Overall procedure was smooth and the staff was courteous"
Cons: "Food was not up to the mark. The flight was an old one."
Cons: "THe flight was delayed by 2 hours and 30 minutes. They informed us vet late by the time we were in the cab."
Cons: "Entertainment system was broken"
Pros: "Expected better food and comfortable seats. Flights delayed even in perfect weather"
Cons: "Rude staff, I think no traveller would want to see any rude, pissy grandmothers bossing them around."
Pros: "Flight went on time. Bathrooms had toilet papers until end. Usually, Air India has this problem. This part got better."
Cons: "Attendants did not show up when called. (Overhead light was kept on) While going to India, when lunch was served, one of the food item was open, and half eaten. This was disgusting. Overall lunch menu was awful. Attendants don't even show up when called. TV wasn't working."
Pros: "Convenience of a direct flight without connecting needs."
Cons: "Boarding with not very organized."
Cons: "This was a 16 hour flight with no in-flight entertainment! The least you all could have done is provide passengers with a wifi password. Extremely disappointed."
Pros: "The attention to detail by the flight attendants The easy transition from the door of the terminal to the plane"
Pros: "Good price"
Cons: "Please improve your customer service.I had to literally fight with them to cancel my flight."
Pros: "Very poor service many of tv monitors broken Bad smell but got us there on time and very efficient"
Pros: "Middle seat for the first time but next to some chill people"
Cons: "Little communication regarding 3 hr delay. Hindi spoken before English."
Cons: "Aircraft old, business class terribly dirty. Hostess did not serve drink on entry. Power outlet not working. Flight cancelled and everyone told to leave aircraft without any effort to rebook business class customers."
Pros: "On time, good flight, friendly staff"
Cons: "Entertainment media getting old and need refresh"
Cons: "My entertainment screen wasn't working"
Cons: "Thank to all staff"
Cons: "The hostess was rude when I asked a question. Took 2 hours to serve dinner and then didn't serve coffe or tea."
Cons: "Lots of delays. Transiting via Kuwait was a mess and uncomfortable. I had also paid extra for my seat and they changed it without any explanation. I went for on 11J front of economy to four rows down in a center seat. Again no explanation."
Pros: "The capin crew,, the chairs was comfortable,,"
Pros: "Good food and decent service."
Cons: "Kuwait Airways staff at Lahore airport was horrible."
Pros: "Flight was delayed cabin crew was of no help Kuwait airport sucks only has two stores and they are expensive Arabs ogle at single women Spent 20 1/2 hours at Kuwait airport due to flight delays Will not fly with them again, pay $100 more and fly another airline I am sitting at jfk for another 10 hours because I missed my flight"
Cons: "Flight delay caused me to miss connecting flight and overall bad customer experience. Ground staff was rude did not want to make up for their delay - wanted to blame me. I was stranded for another 12 hrs"
Pros: "Good behaviour"
Cons: "Food quality needs to be better"
Pros: "I arrived at my destination"
Cons: "The flight was an hour late."
Pros: "Comfortable flight"
Pros: "Clean, very new plane. On time arrival. Easy check in process. I requested an exit row seat and they gave it to me, without asking for extra money, which every US airline would have done! Would fly again. Great value for money."
Cons: "Not a great selection of inflight movies. No alcohol :)"
Pros: "Entertainment available as soon as you were seated and until you got up to leave. You did not have to wait to get to 10,000 feet and it did not stop prior to landing. Choice of meals on the flight was great. Seats were comfortable."
Pros: "Trip and crow was very good"
Cons: "Flight delayed without any announcement that cost me a car reservation"
Pros: "Seats comfortable. Good selection of movies."
Cons: "Late start. People missed their connecting flight. Food was not of my like. Did not supply travelers convenice pouch though toothbrush was available in the toilet."
Pros: "The sitting arrangement was good."
Cons: "My son already mentioned that we are vegetarian people when he booked the ticket. Still during our flight the crew said we don't have veg food, only option is non-veg. When I clearly denied to have a non-veg food and some other people also explained them that most of Indian people food habit and culture, finally the staff ready for give the Veg food to me and my wife. We got the food but it took lots of time and cold, no test as well. Is it really good behaviour to customer?? We are senior citizen, we need water for our medicine, I have to asked 3 times then they give me only one time.. Such a annoying and awful experience during this journey. I won't recommend Kuwait airways to my family and friends. Thank you.."
Cons: "The logistics of stopping to refuel in Shannon and then having everyone go through security was ridiculous. When I’ve flown Emirates and there is a stop to refuel, there was no security. In Shannon many people, including msyelf, had to throw away carry on items because of Shannon’s policies. Also, the length of security lead to our outbound flight being delayed. Second, I was sitting next to an extremely overweight individual who Kuwait should have accommodated with more space and thereby giving me more personal space. In flight entertainment was also minimal."
Cons: "The flight was delayed."
Pros: "Comfortable seats with enough space for legs for a long journey"
Cons: "Frequency of servings should be increased on long hours flight time"
Cons: "Three planes were boarding within 20 minutes of each other out of the same gate. This was highly inconvenient as people had to wait until the last minute to board, and caused the flight to depart at a later time than scheduled."
Pros: "That they finally have new planes"
Cons: "They are always LATE!!!!!!!!!!! The crew is rude as hell and the food is disgusting, how can you serve a cold hard sandwich like a rock to your customers! Don’t just upgrade your flights and leave your service downgraded."
Pros: "Entertainment better than some other airlines. The airline behaved well to accommodate Hotel need in Kuwait because of the flight arriving late."
Cons: "Need to improve the communication setup if the flight is late for whatever reason. The hostess staff should be more courteous."
Cons: "Delay in flight and unorganized passengers boarding at the the gate."
Cons: "I had the worst experience at Kuwait airport. I traveled on 26 th of sept 2017 from Islamabad to Jfk.The way I was treated before boarding is something I never want to encounter in my life. I have to think twice now before traveling by Kuwait airways. Not only the ground is untrained they also seems very uneducated.. Preferences given to Kuwaities I thing that's why they are running the whole airline . Staff not sure how to run the body scanner discussing in front of me what to look for. Body patting three times still not sure what they looking for or how to do it. Talking and yelling staff blames you of carrying an American passport and getting benefit out of it by complaining the way you have been treated. You were treated much nicely and professionally at Shannon Airport. Worst Airport and worst ground staff to deal with."
Pros: "At least entertainment during transit"
Cons: "Boring Time"
Cons: "Flight was 1 hours delayed and poor services."
Pros: "Newer Airplane with nice leg room Worth taking the Dasman lounge in Kuwait airport."
Cons: "Boarding Food Checkin"
Cons: "cleanliness is aconcern"
Pros: "The plane from Kuwait to Doha was clean and obviously new."
Cons: "Transit handling is awful. Had to wait 2 hours after arriving to drive us to Safir hotel ( I completely paid for accommodation on the 2 trips transit 2 nights ) and then they picked us up 3 hours before our boarding time. So practically we paid for the night and stayed there for 2 hours. Considering that it's an overnight stay, and I am carrying a sleeping kid and an infant and our hand luggage, with no chance to find any help as there is no Kuwait airlines office inside the airport!!!!! Seriously!!! no car to drive us to the hotel ? No one to complain to!!"
Pros: "I enjoyed the KU flight. On Time. Seats comfortable and plane clean."
Cons: "The perm into sandwich. Try just a cheddar cheese spread with crackers. Peanuts, walnuts. Cranberry Juice along with orange"
Pros: "FLIGHT AND STAFF OVERALL SATISFACTORY"
Cons: "FLIGHT WAS DELAYED NO COMMUNICATION ON EMAIL AND BY SMS"
Cons: "The boarding process is a complete mess, and no one would serve us."
Pros: "Good service and plenty of room. The flight was good."
Cons: "It took over 45 minutes to get a boarding pass. The ticketing system and process was terrible."
Pros: "Nothing acceptable"
Cons: "Everything is far below standard. Not going to travel again by Kuwait to save some money."
Pros: "Wide leg room, big screen"
Pros: "The ticket price"
Cons: "Boarding - it took an hour to get checked in after staying in the queue. Food - Food was very mediocre"
Cons: "If there was a rating less than 1, I would have given that. Even their flight attendents were rude and spoke only broken english. Poor service and terrible food."
Cons: "They did not communicate that we have an additional layover at Shannon. If they change the itinerary, we should have an option of a full refund"
Cons: "No entertainment. boarding was shabbily planned. not good for people with disability, children strollers"
Cons: "The crew behave not good they treated very poor please improve the food and treating people"
Cons: "Nothing works in the plane.. none of the switch works. None of the monitor works, crews god knows how they were even picked for this job. .. Plane had technical problem all through out the journey. It was old plane.. the only thing worked seems the engine and the wheels... The worst is the treatment this plane and it's traveller use to get on airport is more bad.. it won't get clearance. . It has to wait for 30 minutes for its turn. . Irrespective of kuwait, Ireland or jfk.."
Pros: "Nothing I like about this airline"
Cons: "the worst service, honestly I took this last minute offer but i will never try this again.... Welcome kuwait airline to my avoid list!"
Pros: "Food is better than Air India good crew"
Cons: "-entertainment system is worse -toilets are not stocked well"
Pros: "Nothing Specific"
Cons: "inconsistency in the Flight timing"
Cons: "Where to begin. Ground staff rude and uncooperative, Inflight entertainment nonexistent, the Stewards were very rude and don't believe they are in hospitality business. The food was Ok, but nothing to write home about. In short, it actually felt like a cheap flight."