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Cons: flight on time. flight was delayed and gate changed

Pros: Crew was amazing

Cons: None

Cons: Food

Pros: Flight time shorter than scheduled. Food good. Crew great.

Cons: Somewhat limited recent release movies compared to Emirates.

Pros: Ahead of schedule departure and arrival

Cons: Poor/No IFE system, no wifi onboard and poor snack quality

Pros: Food and cleanliness!

Cons: Older plane, no entertainment but did have free wifi

Pros: More organized boarding via buses

Cons: flight was delayed by 1hr 13mins.

Pros: The crew, as always, was super professional, friendly, helpful, and efficient. The plane was neat and clean, I was pleasantly surprised with personal items like tooth paste, tooth brush, and slippers. And I was thrilled that you served wine with food as well. That goes a long way!

Cons: I didn’t rate comfort and food as “excellent” as I did other items not because they were not great, but flying on an economy class for 14.5 hours, I can’t force myself to speak too highly about these two items, which doesn’t necessarily reflect my flight experience or Korean Air quality!

Pros: good

Cons: nothing

Pros: Crew took a while before can attend to our needs. Foods are the same choices very limited to beef and fish. Breakfast items are only cereal and porridge. We are seated behind two small kids who constantly kicking my seats.

Cons: Need more movie options for a 14 hour flight

Pros: Everything is superb!

Pros: I particularly admire the free media entertainment options and quality of the meals served!

Cons: I was seated in the middle of the cabin, where it is rows of four seats, and the way the space under the seats in front of them were divided caused there to only be three separate and staggered places to put carry-on bags. With all four of us in my row needing to put bags under there, it was dicey.

Pros: The plane was very comfortable and the crew was attentive. The main flight attendant knew our names and greeted us as we entered and left the plane by name. The food was very good and wine pairing appropriate.

Cons: They did security checks at the gate rather than upon entry to the concourse. It slowed everything down on boarding. Any double check caused a delay.

Pros: The flight was excellent except for the food. They could have fone better.

Pros: Crew are just the best

Cons: Boarding was disorganised, excellent service otherwise.

Pros: Best crew I have ever had

Cons: Leg room is too small.

Cons: They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board.

Pros: Portion of the food

Cons: More food for long flight

Pros: Business class was good but sears small

Cons: Flight to BKK better seats

Pros: Was very much on time, quick flight and boarding.

Cons: Entertainment

Cons: Delay in arrival caused us to miss this connection

Pros: Entertainment options were excellent. Lots of choice. Staff were friendly.

Cons: Flight attendants need to come around more often to offer water or other beverages because dehydration is such an issue on a 16+ hour flight. In addition, we boarded on time at 1:00 for a 1:45am flight but did not leave the gate until 4:00am. This jeopardized my connection in Manila.

Pros: new aircraft

Cons: Poor selection of beverages, poor selection of entertainment(same package 5 weeks after our outbound flight) service very average, attitude of attendants very average.

Pros: That flight was sublime.The 787 business layout excellent,the crew excellent as well as the food and drinks.Again very surprised after previously read bad reviews....

Cons: Again pyjama on business class will have equalised Qatar business class.Well done,otherwise,Etihad.

Cons: Food choice for vegetarian meal was horrible.

Pros: Nothing

Cons: Next time give money back to people for cancelling or changing flights. Never flying with Kayak again

Pros: Overall good experience, could have been better if we had got seats of our choice.

Cons: If we could have got seats of our choice.

Pros: Entertainment in plan .. airport facilities

Cons: Staff in chick in only no staff .. staff in plan ignoring most of passengers except the rude passenger to stop fighting

Pros: Plane was almost full, had a spare seat in the middle. Meals were good. Staff were run off their feet but coped well.

Cons: The flight from Brisbane to Dubai then to Barcelona was excellent compared to the return flight from Dubai. Dubai to Brisbane flight, seats were very uncomfortable, seat cushions were hard. Toilets ran out of paper and hand towels, I had to Inform a staff member. Cabin had a peculiar odour.

Pros: Comfortable seats, nice entertainment and food

Pros: The company of the 7 year old girl in the seat in front.

Cons: The late departure. Again. With no reason or meaningful excuse given. The bland and overcooked food. The lack of space for knees and shoulders even though I'm only 1m72cm.

Pros: The entertainment kept the kids happy

Cons: The food- ran out of options- I’m not vegetarian but they had no options at all. The crew- not particularly engaged or attentive The drinks- poor selection, warm

Pros: Efficient boarding

Cons: Headphones provided for the entertainment screen

Pros: Service with a smile and a more humane approach would be good

Cons: Same hygiene and quality standards across flight on all sectors

Cons: I don’t have any complaints whatsoever. Everything went well.

Pros: Business class was good but sears small

Cons: Flight to BKK better seats

Cons: The security check points in NAIA

Pros: Very nice crew!!!

Cons: Everything is perfect for me.

Pros: Comfortable seats

Cons: Can improve food.

Pros: Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainment

Pros: Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good.

Cons: Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too.

Cons: Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it.

Pros: From comfort to customer service was perfect. Filipina Flight Attendants are the best, always so professional and with a beautiful smile.

Pros: crew was courteous overall.

Cons: Younger male crew stewards spend a little too much time appeasing female passengers and female stewards. I asked a male steward for something very easy to do, instead he wasted about 30 minutes talking to two female passengers (that had moved from their assigned seats). Lacked discipline.

Cons: Terrible transfer facility in Manila. Poor security staff with bad attitudes. Poor and inadequate waiting areas

Pros: The plane and crew were excellent.

Cons: The food was very bad, not taste. Departure was over one hour late.

Pros: Evrything about it i loved

Cons: No comment

Pros: Entertainment

Cons: Lost my checkedin baggage. Missed my connection flight from Muscat due to delay in arrival from Istanbul

Pros: The entertainment kept the kids happy

Cons: The food- ran out of options- I’m not vegetarian but they had no options at all. The crew- not particularly engaged or attentive The drinks- poor selection, warm

Pros: Roomy business class

Pros: crew was great.

Cons: better airport connection and transfer

Pros: The crew was nice as always.

Cons: The leg space was way too small compared to other airlines at the same rate.

Pros: cheap fare

Cons: better airport connections

Pros: One person went out of his was to get me an emergency exit row seat. I was not able to pre-select a seat when buying my ticket. When I phoned and spike to someone, I got a vague response.

Cons: The selection of in-flight movies was poor. My individual entertainment equipment was faulty. The crew was not helpful in fixing this. The dinner meal was heavy on the grease but snack sandwiches delicious. The cabin crew was not very attentive.

Pros: Crew were ok

Cons: Delayed Not enough blanket Seat angle too upright, not comfortable

Pros: Everything was as expected. .sevice, food and seating was good not cramped. .

Cons: The seats can be a tadd hard after 14 hours.entertainment is good enough although film and other programs could be better served if if the content was more popular ..

Pros: None....RBA shld give everyone a free voucher. Flight is supposed to arrive at 23:30. We landed 02:15. And they let people starved serving the snacks an hour late as promised. Then passengers were moved from one gate to another. It was inhumane and no explanations at all about the delay.

Pros: Still an affordable choice to fly from Brunei direct to Australia.

Cons: Space between rows is small. When the passenger in front recline the chair, it gets very close to the passenger sitting behind. The TV screen has no angle adjust - problem when the passenger in front recline the chair. Cover for toilet seat does not stay when opened - keep falling on the user. Food was disappointing. Served rather late. Need more enthusiasm in the service. Service as usual cold. They need training in hospitality. They ran out of the health check form - obvious lack of attention (ignorant) in service.