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Help And pleasant staff

Poor quality entertainment screen

* lots of leg room even in the economy seats * only 2 seats in the section beside the windows is excellent

* flight attendants a bit cold and business-like * no black "English" tea with milk and sugar * terrible choice of movies - English language movies were rubbish!

Spacious premium seating

The crew found it more convenient for them to restrict access to the toilet for almost entire duration of the flight. Appallingvattitude. 7 flights with Jet in the last four weeks-never again!

Old plane, odd food & disappointing airport conditions at both Abu Dhabi & Pune

Smooth flight.

Need more leg room.

Nothing

I don't know because j never made the flight. I got a completely different time of the flight than what the time really was which caused me to missed the flight. On top of that I was treated rudely whenever I called to get another flight and I was unable to be helped. Additionally I never got a a refund. I am in the military and was out of 1400 moving costs on a flight that wasn't worth it. Never using again

All was good. Crew pleasant. Boarding systems worked well.

Friendly and approachable cabin crew.

Boarding was not good. No clear announcement. No special boarding for star alliance gold member.

Boarding gate far end of airport

Food nice, much better than KLM. Typical great Asian service.

No information as to why boarding was over 30 minutes late, even though last call was announced!

Loved the friendly and helpful service. Entertainment channels were excellent, and movie choices were tops.

TV screens on the A380 were strangely not as good as those on the 777. However, that really was a minor detail.

Entertainment was very good. Enough variety to pass the time.

The aisles were blocked a lot of the time making it hard to get to the toilets.

I really liked how my luggage didn't need to be collected at Sydney before joining my connecting flight.

I had an exit row seat so being tall this was very much appreciated

no problems

Postponed by 7,1/2 hours jeopardising the entire night.

No in-flight entertainment. The worst crew I have seen , no service at all.

Nothing

Everything they are a bad company

On Schedule and arrived 45 mins early. Staff was polite and smiling.

Little small seats in economy class. Sitting next to heavy person will create problem.

Tv wasn't working

Excellent cabin crew and attentive service.

Check in for business class was chaotic at Bangkok and took a very long time.

Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average.

New aircraft Airbus 350-900 - has lot of leg space even in economy class. Food was just OK, nothing special and far from what SQ used to serve to the passengers. I was very disappointed finding out that travel pack consists only toothbrush and tootpaste with socks included. No more slippers, eyes cover and no more other necessities for intercontinental flights ! What a shame for SQ to save the money on such important things for passengers. Staff was over indulging, someone would say - fake kindness shown ...

I didn't like the crew... They have to learn from Air Serbia staff and Turkish Airlines what is genuine kindness and politeness. And the most expensive aircompany should not be stingy and provide to passengers on intercontinental flights just toothbrush and socks in traveler pack !!! What a shame for SQ !

Service, food and staff were great.

Aircraft was dated and in desperate need of a refurb

To be able to bring luggage up to 30 kilo's

The TRICK of so-called 'auction' to buy an economy plus Seat . One may end up with a middle seat . Felt personally ' cheated' . Will not do this again

The quality of food was poor.

Schedule was ahead of time

Excellent service

Food was more wordt than in the past

Boarding was terrible. No announcement when it was late.

Flight delayed for 8 hours. Flight was to leave at 6.20am but left at 2.30pm. My whole day wasted. Very trying and begin in the airport at 4.00am for reporting and this happens..

The cabin crew were very friendly and attentive. The food and mid flight snacks were delicious and free, the on-board entertainment was extremely diverse, entertaining and free, the offer of a glass of wine with my meal was delightful and having a bottle of water waiting in my seat pocket was very thoughtful and much needed during mid-flight. Quantas may not be as high tech as some of its sister airlines but the basic needs of its passengers are met without fanfare or need to fuss around with price lists and coupons and wether or not you have a debit card, credit card, visa or mastercard, cash or indeed, no card or cash at all. Quantas is my airline of choice and they have delivered every time.