Traveller reviews
Overall rating
8.2
Excellent
Based on 1,393 reviews
Boarding
8.5
Comfort
8.0
Crew
8.7
Entertainment
8.2
Food
7.9
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Singapore Airlines information
| IATA code | SQ |
|---|---|
| Routes | 170 |
| Top route | Singapore Changi to Kuala Lumpur Intl |
| Airports served | 79 |
| Top airport | Singapore Changi |
Latest Singapore Airlines Flight Deals
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Singapore Airlines traveller reviews
Pros
"Clean cabin and good service."
(in 143 reviews)
"Crew were amazing and great entertainment."
(in 42 reviews)
"Cabin crew was excellent"
(in 38 reviews)
Cons
"Free internet in long flights"
(in 120 reviews)
"The whole business class experience."
(in 32 reviews)
"Entertainment and access to Wifi"
(in 50 reviews)
Recent reviews
Traveller rating
933
233
123
54
3
Find reviews that mention:
food was good
great service
great flight
great entertainment
premium economy
business class
old plane
flight attendants
movie selection
crew was great
entertainment system
best airline
hot towels
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10.0
A to Z on this flight was just great!
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10.0
The crew was very friendly and professional. The food was great. The check-in process took a long time, more than 20 minutes.
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10.0
Best airline ever for economy
review from
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3.9
Well, I didn’t like much. The staff didn’t have any beverages except for coffee and water and they never came by. The food just sucked. There was no entertainment at all.
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1.9
Getting off
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10.0
Pros: Singapore Airlines has everything worked out for you before you land. That's a great help. The stewardesses were just phenomenal and endlessly polite. I will definitely use them again.
Cons: As much as I normally nitpick something, I literally have no criticism at all of Singapore Airlines. Everything they did was a step above everyone else.review from
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10.0
Cons: I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL.
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7.3
Pros: It’s an old plane, so the seats are those older yet more comfortable type of seats!
Cons: Better service from the crews.review from
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4.3
Pros: We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free
Cons: The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when askedreview from
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6.0
Cons: Time to renew the aircraft 777-300
review from
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9.0
Pros: The whole Business experience on SQ
Cons: During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me.review from
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8.3
Pros: The whole business class experience
Cons: During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable.review from
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7.6
Pros: The crew was excellent.
Cons: The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours.review from
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9.3
Cons: More food variety
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6.6
Pros: Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference.
Cons: Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines...review from
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5.3
Pros: Again seats space could be better. Crews were very attentive.
Cons: Other passengers reclining their seats could be a nuisance...review from
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9.6
Pros: Crew very helpful. Seat was very good, food excellent.
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8.6
Pros: Crew was excellent
Cons: Better seat cushionsreview from
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9.5
Pros: Reliable service, clean cabin
review from
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10.0
Pros: Price is good
Cons: The food can be more improvereview from
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8.0
Pros: Clean cabin and good service
Cons: Not every body is doing extra miles to make customer happyreview from
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10.0
Pros: The service was outstanding! All of the flight attendants were amazing!
review from
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6.0
Pros: New aircraft
Cons: The willingness to provide a better quality service by the entire cabin crew and improved food quality.review from
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9.6
Pros: Crew were very gracious and kind.
Cons: Food not as good as beforereview from
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10.0
Cons: More storage space in business
review from
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8.4
Pros: Smooth boarding
Cons: If they could serve a light snack would be goodreview from
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7.3
Pros: Crew very polite and friendly
Cons: Crew forgot to bring me things twice so I had to ask another crew member on both occasions.review from
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8.3
Cons: Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists.
review from
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6.6
Pros: The crew was excellent, respectful and helpful.
Cons: Boarding by bus is poorreview from
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8.0
Cons: The aircraft was very cold and chilly.
review from
Singapore Airlines FAQs
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Flight status
Singapore Airlines route map
Top airports served by Singapore Airlines
- Singapore Changi Airport (SIN)
- Kuala Lumpur Intl Airport (KUL)
- Jakarta Soekarno-Hatta Intl Airport (CGK)
- Hong Kong Intl Airport (HKG)
- Bangkok Suvarnabhumi Airport (BKK)
- Perth Airport (PER)
- Phuket City Airport (HKT)
- Denpasar Bali Ngurah Rai Airport (DPS)
- Manila Ninoy Aquino Intl Airport (MNL)
- Penang Intl Airport (PEN)
- London Heathrow Airport (LHR)
- Sydney Kingsford Smith Airport (SYD)
- Melbourne Airport (MEL)
- Shanghai Pu Dong Airport (PVG)
- Incheon Intl Airport (ICN)
Singapore Airlines contact information
- SQ IATA code
- +971 4 3166 888 Call
- singaporeair.com Visit
Overview of Singapore Airlines
Renowned for first-class hospitality and service, Singapore Airlines holds a 5-star Skytrax rating. It has been awarded the Best Airline Cabin Crew on numerous occasions and has flight attendants who wear traditional colorful sarongs.
Departures are controlled through a primary hub in Singapore, with services available to more than 30 countries across the globe. It serves as a major transport link between Southeast Asia and the rest of the world, flying to Europe, North America and Africa. An expanded network of routes is offered through partnership with Star Alliance and subsidiaries Scoot, SilkAir and Vistara.
Wide-body aircrafts are chosen for the fleet, with a combination of Airbus and Boeing planes flown. Singapore Airlines was the launch carrier for both the Airbus A380 and Boeing 787-10 models, capable of carrying more than 330 passengers.
A broad range of fares are available on Singapore Airlines flights with Economy, Premium Economy, Business, First and Suite classes. Adjustable headrests and storage areas are provided in the basic Economy section, while Premium Economy has calf-rests built into the seats and more legroom. Upholstered leather and generous elbow space in Business Class makes working-on-the-go easy. Two Business Class seats on the A380 jets can be joined together to create a double bed for you and your partner to share.
The First Class section features sculpted headrests that form a cocoon, offering privacy and extra comfort. You can take luxurious travel to the next level by booking a Suite, which come equipped with a separate bed and private lavatory. A sliding door screens your personal cabin off from everyone else.
Singapore Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), Singapore Airlines will continually update its policies accordingly. Please contact Singapore Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on Singapore Airlines policies here: Singapore Airlines Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.