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Pros: "SQ always has the best looking flight attendants"

Pros: "Great inflight entertainment"
Cons: "Have WiFi that is working"

Pros: "Nothing special."
Cons: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."

Pros: "Friendly service and not a super crowded plane."
Cons: "In-seat entertainment was not working for me, and boarding process could be drastically improved."

Cons: "NA"

Pros: "Amazing services and foods"
Cons: "The business class seat was great"

Cons: "Nothing comment."

Pros: "I like all"
Cons: "Nothing"

Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."

Pros: "Crew was friendly. Seafood pasta was good."
Cons: "I wish all airlines have a foot rest."

Pros: "Okay in general, nothing impressive"
Cons: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."

Pros: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"

Cons: "We ask for wheelchair help from Perth to brooome but it was not provided ."

Pros: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."

Pros: "Excellent crew, service and food"

Pros: "Great service and very very comfy"

Pros: "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
Cons: "Absolutely no complaints"

Pros: "The trip was uneventful, with the usual excellent service."
Cons: "Nothing"

Pros: "Arrived"
Cons: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."

Pros: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Cons: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."

Cons: "Delayed 2 hours behind schedule"

Pros: "Amazing service!"
Cons: "N/a"

Pros: "Entertainment excellent, cabin crew superb"

Pros: "The crew were excellent"
Cons: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"

Pros: "Staff worked very hard and were very helpful."
Cons: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."

Pros: "The crew on this flight we amazing had a great flight Thank You"

Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."

Cons: "Too salty Hindu non veg meal"

Pros: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Cons: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."

Cons: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"

Pros: "great service"
Cons: "too long"

Pros: "Great service always"

Pros: "smooth service with refreshments"
Cons: "No working seat audio"

Pros: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Cons: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."

Pros: "Entertainment service is, really, second to none."
Cons: "Old plane, cramped seats, wrong tissue paper (unusabke) in bathrooms, instead of paper towels, unremarkable food, served almost cold, rushed staff which spilled water on me (offered S$75 voucher as compensation), however did not take thebtime to listen to requests from passengers who spoke poor English, etc."

Cons: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."

Cons: "I reserved a window seat on this site but was given a middle row instead when I checked in."

Cons: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"

Pros: "The food is good. The service is excellent, always smiling and attentive."
Cons: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."

Pros: "Sound sleep"
Cons: "N/A"

Pros: "The comfort and food plus drinks."
Cons: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"

Pros: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Cons: "Sound quality of ear buds was not good. No issues if you travel with your own."

Pros: "Punctuality"
Cons: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."

Pros: "Everything"
Cons: "No complaints"

Pros: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Cons: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."

Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"

Cons: "Food not so good"

Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
Cons: "The movies choices in the in-flight entertainment were wanting."

Pros: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Cons: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."

Pros: "As always crew magnificent"

Pros: "Wifi !!!!"
Cons: "Bigger seats"

Pros: "Tripulación muy atenta"

Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."

Pros: "Too crowded"
Cons: "One more staff will be better"

Pros: "The service as usual on Qatar is excellent"
Cons: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"

Pros: "All crews are helpful especially to parents traveling with young kid."
Cons: "More variety of food would be great"

Pros: "Good Service.Efficient"
Cons: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."

Pros: "The Crew was amazing. The Seat were the best Selling point fort business class"
Cons: "More space for the arm rest ans legs space"

Cons: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."

Pros: "Good service/Crew food quality and choice good."
Cons: "Need more choice of British TV Programmes rather than American"

Pros: "Everything"
Cons: "Non"

Pros: "Good entertainment."
Cons: "Very cramped seating."

Pros: "Good leg space, friendly crew, excellent plane."
Cons: "This is for ALL airlines: It takes so long to get off the plane!"

Pros: "Plane was very empty so it allowed us to spread out."
Cons: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."

Pros: "Went out of their way to be helpful"

Pros: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Cons: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."

Pros: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."

Pros: "Crew were good, food was decent"
Cons: "Equipment/electronics was a bit dated."

Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."

Pros: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Cons: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"

Pros: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Cons: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"

Pros: "Individual service, happy and natural looking crew, comfort and company aim."

Pros: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"

Pros: "everything went smoothly, no delays, boarding was easy and quick"

Pros: "All around great airline. Comfortable for super long flights and completely accommodating."

Pros: "Flight attendants very nice"
Cons: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"

Pros: "Films Service"
Cons: "Not enough films"

Pros: "Heavenly for an airplane ride!"

Pros: "see above"
Cons: "see above"

Pros: "Nothing"
Cons: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"

Pros: "Good, drinks, service and entertainment system."

Pros: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Cons: "We have no complaints."

Pros: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"

Pros: "Loved the food and entertainment."
Cons: "Not enough leg room and space between the chair in front."

Pros: "All"
Cons: "None"

Pros: "Stopover in Doha fun. The people are so friendly."

Pros: "Enterment"
Cons: "Crew nice alway take care customer"

Pros: "The flight attendants was nicer on this flight then the US to Doha flight"
Cons: "Seats were not comfortable"

Pros: "Could not be more impressed with the airline, absolutely would recommend to anyone!"

Pros: "Comfortable seat and good service"
Cons: "None"

Pros: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Cons: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."

Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"

Pros: "Nice and spacious aircraft."
Cons: "Some confusion on Hindu meal and vegetarian meals."

Pros: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"

Pros: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Cons: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."

Pros: "The staff"
Cons: "I thought the flight was fine :)"

Pros: "Attentive service ready to appease any request very clean toilets"
Cons: "Type of aircraft Films Selections in particular World Group not changed much since April"

Pros: "I will fly Qatar again"

Pros: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Cons: "Seats too close. Person in front was in our lap almost."

Pros: "Good entertainment options"
Cons: "More beverage services"

Pros: "Good seats"
Cons: "Took 2 hours from take off until i had a crew member ask what i wanted to eat/drink"

Pros: "Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380."
Cons: "It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights."

Cons: "Crew didn’t manage noisy passengers at business cabin"

Pros: "The crew was amazing and their service was very attentive to customers."
Cons: "Not having crying infants onboard"

Pros: "Crew, food, drinks, and seats were fantastic"

Pros: "The boarding was fast and efficiently carried out, considering there were hundreds of passengers"
Cons: "The fact that we were delayed for a variety of reasons and sat in the plane for 2 hours before taking off. That was difficult for everyone."

Pros: "nice comfortable flight"
Cons: "depaert on time"

Pros: "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
Cons: "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."

Pros: "For the most part it really was a most excellent flight, especially the Dubai to SF leg where there were SO MANY CHILDREN around [should get a free upgrade just for surviving that] but the flight crew did exceptionally well and remained calm all the way through. Apart from one grumpyish woman on the second flight the majority of crew were exceptional and really went out of their way to serve and help."
Cons: "I slashed my finger fairly painfully on a toilet door while pushing it from the outside to open it on the Dubai to Cape Town flight [again, an upgrade on my home flight which is a bucket list dream would more than make up for that!] which i pointed out to a flight attendant and they took note of it and bandaged me up so it was dealt with well but hopefully that gets sorted out [she said she would write a report] cos it did unfortunately affect the rest of my flight a little... And so many crying babies [thankful for volume control on headphones] but literally that was it - love flying Emirates cos on the whole felt super well treated..."

Pros: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."

Pros: "Outstanding and very helpful service"
Cons: "N/a"

Pros: "Very Very Good"

Pros: "10 out of 10. excellent. 5 stars."

Pros: "Same as above"
Cons: "Same as above"

Pros: "Love the A380 - the sheer size of it allowed for more personal space. Consequently, it was a much more comfortable flight."

Pros: "It was my first time flying again in ten years and my first time with emirates. I was expecting excellent standards and I´m very pleased to say I was not disappointed!"

Pros: "Besides noted above the arrival on time."

Pros: "Perfect"

Pros: "Professionalism of flight and ground crew. Movie & entertainment selection. Overall cleanliness of aircraft. Better comfort due to wider seating."
Cons: "The fact that this was the shortest flight of my trip - Wish my journey started this way."

Pros: ",,"

Cons: "Couldn't decline the chair and cause much neck pain"

Pros: "Didn’t get this flight as we were so delayed."

Pros: "After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates."

Pros: "The big tv on the seat backs."
Cons: "The seats were too close to each other."

Pros: "I am pleased to travel and thanks to Emirates."

Pros: "www.Web.HR"

Pros: "Professional and friendly staff"

Pros: "Every thing was good"

Pros: "Very Kind"
Cons: "My seat assignment"

Pros: "Exceptional attention to details of client comfort."
Cons: "No faults."

Cons: "Bad terminal atmosphere. Hot and dirty. Pool management transportation to airplan. Man in black suit officer bad manner for service."

Pros: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
Cons: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."

Cons: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."

Pros: "crew"
Cons: "nothing"

Pros: "Assistance at Bangkok was excellent with no problems wheelchair all the way from flight to taxi. The assistance staff were employed by the airport and not Emerates which seemed to make a difference."
Cons: "On the whole everything was acceptable."

Pros: "Streamlined flight compared to Boston to Dubai flight. Still very pleasant staff"
Cons: "Seats not as comfortable as possible in coach"

Pros: "Great flight."

Pros: "Low fat meal was great! (the salmon one)"
Cons: "They broke my checked in luggage!!!"

Cons: "I and my friend booked together but we had to sit separate. All round trip. What the hell? The plane wasnt even full."

Pros: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Cons: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."

Cons: "late take off and even on arrival took 20 minute halted near runway as there was no space for disembark ."

Pros: "The plane was very comfortable and I had plenty of space for not only myself, but my carry on luggage. I only brought carry ons so I wasn't sure if I would be able to place my bags above where I sat and if there would be enough space. There was."
Cons: "The boarding process was a bit confusing. It all seemed to happen really quickly. Suddenly it felt like everyone was allowed on the plane which confused me. But in hindsight, I think this was for the best because the boarding process was pretty speedy which impressed me."

Pros: "the entertainment was great and I love it."
Cons: "Too cold!!!! When asked for a blanket, crew members gave excuses to why blankets are not available; however, other passengers had multiple blankets. Due to the unorganization of the crew, I had to keep paging for attendent only to be forgotten again. Boarding was not controlled. Passengers gathered around boarding attendant which made getting through zones frustrating. For the amount of money paid, I was hoping for a much better flight."

Pros: "A380 Quiet airplane ride"
Cons: "Food was bland"

Pros: "Comfortable seats not packed"
Cons: "Nothing"

Pros: "Food was good for all nations (although red wine was fair quality, over all was superb). Hundreds of movie channels classic and new ones (but some had no English subtitles)."

Pros: "food and Boarding"
Cons: "seats, I flight entertainment jacks were not working"

Pros: "Watched the entire Mike Tyson Mysteries box set."
Cons: "The ending of the Steve Jobs movie was a little pat."

Pros: "Everything"
Cons: "Nothing"

Cons: "Trat a great little airport ."

Pros: "The check in counter staff was amazing and put me on an earlier more convenient flight."

Cons: "The price on the hotel website is much cheaper"

Pros: "Easy all round"

Pros: "Everything"
Cons: "Nothing"

Cons: "Great meal service! Seats very comfortable and lots of leg room. Highly recommend ++"

Pros: "Very good"
Cons: "Very good"

Pros: "Good leg room in economy"

Cons: "Gate change without notification. Not good!"

Pros: "All Ok"
Cons: "Everything ok"

Pros: "I understand that Jet Airways has its own problems to sort out. Nevertheless, I think they make an excellent effort to make sure that passengers are comfortable and looked after well. All in all, while standards may have dipped a bit over the years, I'd still fly this airline, simply for their staff, who I have always felt were warm and courteous. Always."
Cons: "Still can't figure why they would use a 737. Why not deploy the newer aircrafts on international routes. That way, I can avail of their in-flight entertainment on my mobile or tablet, if I could only recharge it onboard. Just minor grouses, but still grouses."

Pros: "I wish crew can at least smile and watch where they are walking"

Pros: "transfer at Suvanabum Airport - Male - Bangkok - Phuket easy and convenient as transit is used"
Cons: "boarding at Male was confusing as gate changed without getting notice and there was a delay of 20 minutes ... as well as at Phuket without announcement"

Pros: "The seat in economy class was reasonably comfortable."
Cons: "Late on departure and late on arrival"

Cons: "On arrival to Chiang Mai our bags were missing. Lady confirmed it was left in Bamgkok, very polote lady. But after the bags got dropped off, there was a notice of it being discoloured from being scraped and damaged. It also has a bad stench amell on it and am very disappointed that this happened. A glass item broke in the bag but this my problem as wasnt properly sealed but goes to show the very rough handly my luggage had. Would be in question if we use Bangkok Air if this is a typical situation. We hope something is compensated for this mishap."

Cons: "Delay"

Pros: "I was given a free pass to wait in the dedicated lounge where there was good Wi-Fi and a selection of free food and drinks. The boarding was friendly and efficient and the flight both left and arrived early. The seats were comfortable on this small plane (only 4 seats a row). As the plane was small there was no in-flight entertainment. It wasn't missed."
Cons: "Nothing."

Pros: "Everything was great"
Cons: "Everything was great"

Pros: "Free food and snacks, good service. No complaints"

Pros: "Everything good"
Cons: "Hard landing"

Pros: "All good"
Cons: "Nothing to dislike"

Cons: "Delays meant we were late for appointments"

Cons: "Neither British Airways or my travel agent were able to solve problems created by British Airways 2 delayed flights meaning I could not make the meetings for the trip was planned and therefore I missed the flights and the meetings. Both British Airways and the Travel Agent said the other party were the ones to solve the problem"

Pros: "Process of boarding bags and onto the flight was super quick."
Cons: "There was a little turbulence that lasted a few minutes and so they cancelled in flight meals meanwhile the air crew continually walked up and down the isle during the entire flight, at the end of the flight, NOR AIR passed on to passengers a 90ml bottle of water. Absolute no air conditioning in the cabin whilst we all sit ready for take off for 10 minutes and it's 37 degrees outside. No consideration for the well fair of it's passengers at all other than showing us the evacuation procedures. This flight company doesn't do the minimum to look after their passengers."

Pros: "Food questionable but crew friendly"
Cons: "Had to bus it to the terminal at BKK"

Pros: "Early morning free buffet at the gate really appreciated"

Pros: "Efficient ticketing and boarding. Polite and helpful staff and crew."
Cons: "No problems to report."

Pros: "Rice was too gooey!"
Cons: "Rice"

Cons: "The lounge"

Cons: "Food diabolical outward journey and return . Totally terrible in every respect not one positive thing to say quite possibly worse airline food ever experienced"

Pros: "Excellent"

Pros: "The price was good and they fly on time"
Cons: "They over charge for extra weight"

Cons: "Good quality for reasonable cost"

Pros: "Economy class seats relatively roomy. Staff very professional pleasant and accommodating"
Cons: "Boarding a little unorganized"

Pros: "Budget airlines don't handle problems well - delays due to weather (I'm guessing - the usual explanation of "late inbound aircraft was offered) mean endless hassle."
Cons: "Unreliability. Delays. Cheapness."

Pros: "Good meeting the schedule, fast handling in all points"

Pros: "The staff was very helpful and professional, the flight was pleasant and there were no problems."
Cons: "We boarded late due to the excessive rain, so that was stressful because I was connecting in Bangkok. There were only signage and announcements for the flight before ours that would be leaving from that gate, which was very confusing because its changed boarding time for Hanoi was our original boarding time for Bangkok. I would have preferred clarification about how the flights had changed and what the new protocol would be."

Pros: "- Service staff - Meal on board - The fit of time for layover"

Cons: "Others have also complained that they crew keeps telling you to remove your noise cancelling headphones on the ascent and descent. It doesn't take a rocket scientist to understand that in the event of a 'catastrophic in air event', the fact that I have my headphones on isn't going to make a damn difference. The crew was annoying and unpleasant. That's it."

Cons: "Did not give out immigration form."

Pros: "Easy, quick boarding. Comfortable seats"

Pros: "Loved the lounges. Appreciated the complimentary food and drinks in both the lounge and during the flight"
Cons: "Nothing."

Cons: "no entertainment, but was a very short flight so ok"

Cons: "delay and more delay!!"

Pros: "Cool turboprop plane! Friendly crew. Made it possible for o change the flight despite agent booking error."
Cons: "Kosher meal was a bunch of fruits. We didn't order it but replaced a Jewish couple on the flight when we got on standby. Felt bad that they would have just gotten fruits rather than a savory meal. Leg room was a bit tight but that's what you get with a small plane."

Pros: "Our flight went very smooth. The crew members were genuine and truly made every effort to make sure everyone was comfortable. Great flight."

Cons: "I wish the seats had more room."

Pros: "Very accommodating with its free lounge during a short delay. Was quite satisfied with everything."

Pros: "Exit row"
Cons: "Taking a bus to immigration. Feel like an arriving African refugee."

Cons: "Deplaning process was horrible."

Pros: "The crew and the selection of movies"
Cons: "The food"

Pros: "Crew was amazing"
Cons: "Seat was very uncomfortable"

Pros: "It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines."
Cons: "Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck."

Pros: "Nothing"
Cons: "Need better training."

Pros: "In row 27 window seat. Had a great view of the Maldives."
Cons: "The entertainment."

Cons: "Everything"

Pros: "They lose my luggage"
Cons: "They loose my luggage"

Pros: "Boarding and landing"
Cons: "Food should be made With less spice more blend."

Pros: "In economy class good enough leg space when compared to other airlines."
Cons: "Head phones connections does not work most of the time."

Pros: "Fast and efficient."
Cons: "NA"

Pros: "Plenty of leg room."
Cons: "NA"

Pros: "Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price."
Cons: "Need more movie options. Presently 95% movies are one or more year old."

Cons: "Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again."

Cons: "Airport (Guangzhou) very confusing...not fault of airlines; whoever designed the airport in GZ should go back to school Flight delayed 45 minutes"

Cons: "Before engines shut down and fasten seat belt sign off people were removing bags from the overhead. Passengers were not required/forced to stow bags overhead, blocking egress from window seats."

Pros: "The service and crew were excellent!"
Cons: "The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable."

Cons: "Flight was late and because of that we missed adelaide flight"

Pros: "Nothing"
Cons: "The service. The worst I have seen."

Pros: "food"
Cons: "excpt food anything not good and baggage checker give trouble alot"

Cons: "We really appreciate your prompt response.Your customer service guidance is supportive for us."

Pros: "Srilankan Airlines's food was one of the best I've had. I've flown on over 50 airlines and was happy to see that the food was not processed junk as you find in most airlines. The ingredients seemed fresh. The crew were awesome: polite, kind, and considerate. They were eager to accommodate passengers' requests. The jets were new and clean. The entertainment system was touch-screen."
Cons: "The passengers were loud and ill-mannered. They gave the crew a tough time. These complaints, of course, is not a reflection of the airline."

Pros: "Menu choices were surprisingly better than I thought. It had Western, Chinese and Indian vegetarian. Good work. Keep it up !"
Cons: "Part of the travel was delayed by 2 hours (SIN to COLOMBO) on 22 Dec 2017. Online check-in is bad. I cannot change the pre-selected seat because all shown taken. Must be handled at the counter. So what is the point to do online check-in."

Pros: "Great service and friendly people"
Cons: "The plane was late"

Cons: "i am very dissatisfied for the bad service. my friend and i missed the booked flight, but the online service and counter said they can help me nothing."

Pros: "I liked the punctuality of the flight, the courtesy of the crew, the in flight meals, the comfort."

Pros: "Good service"
Cons: "The SriLankan transfer desk was difficult to find at AbuDhabi airport. Better signage is needed."

Pros: "Kayak services very good"
Cons: "Kayak services very good"

Cons: "very bad meal.Offered beef.rest of the menu was finished by the time they reached my seat.insisted on taking beef which I had never eaten. very sad and disappointing."

Pros: "Business class on A330. Service excellent."
Cons: "Crowd control at gate kind of chaotic. Colombo Airport rather disorganized."

Pros: "They have great direct service, and moderately priced. And fantastic flight times."
Cons: "The flight always leaves late from Dubai and from Colombo. Not to any fault of the airline, but screaming babies the entire flight on the way to Colombo was stressful."

Pros: "the vegetarian food on the second flight Colombo to Bangkok was really nice, good taste, comforting."
Cons: "only two toilets, long queue"

Cons: "Customer service was abismal when I needed to add my infant son to reservations. Spoke with 10 different reps and spent about 2 hours total on the phone. Poor English."

Pros: "The staff were nice."
Cons: "Everything except the staff"

Pros: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Cons: "Colombo - Doha flight service was not good. Delay in serving food and drinks. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."

Pros: "The food was good. The service was friendly. I enjoyed my flight"

Pros: "Normally business class people can board any time. No with this airlines."
Cons: "We made it through the mad house of security only to find our gate wasn't open and were escorted back out Then had to go through security again when the gate was open. It's not like we lied and the boarding pass we were showing clearly said the flight we were going on. No lines just a uncontrolled mob of people going through security."

Pros: "Wonderful services"

Pros: "service"
Cons: "nothing"

Pros: "Good crew"
Cons: "Old plane"

Pros: "The staff, the entertainment, the food!!!!"

Pros: "Food was good, entertainment system also, and in economy class the seat was finally not that small."
Cons: "A small delay at departure du to late arrival of the plane."

Pros: "left on time, landed on time, no hassles"
Cons: "early departure meant VERY early trip to airport."

Pros: "Everything is ok. I am happy."

Cons: "The seat does not feel soft, so hard and discomfortable"

Pros: "Nothing"
Cons: "Refusal to help when connecting flight late. Difficult to contact for help."

Pros: "the ladies were beautiful in their saris, flight left on time, boarding was easy, lunch was decent and price was good. would fly again!"

Pros: "The flight landed safely is by far the most that I liked. The service was okay."
Cons: "I paid for business class and it sucked. The seats would not recline enough for comfort and the entertainment had to be held in my hand. Totally unsat for the price that I paid for that business class seat."

Cons: "One hour flight delayed by 2 hrs"

Pros: "The seats were made of stone which make the flight uncomfortable rest was quite good"
Cons: "Replace seats"

Pros: "Online check in system kept hanging, was worse than useless, I had to mske an international call to reserve my seat. Same issue with customer satisfation survey sent by airline..the links to the system continually hung and did not respond. I would never recommend thus airline until they solve this problem."
Cons: "Online check in system kept hanging, was worse than useless, I had to mske an international call to reserve my seat. Same issue with customer satisfation survey sent by airline..the links to the system continually hung and did not respond. I would never recommend thus airline until they solve this problem."