Never again. Lost my item because of their stupidity
The flight was a transit and I had my boarding pass from the departure. I have talked to the check in person to set me up close to my family seats and ended up with my wife in one seat, 3 years old son in different seat and myself on different seat. very disappointing and overwhelming.
all good. crew wasnt attentive to the announcements they were making about the flight. made several mistakes at several tines while announcing destination, arrival time. first officer made this mistake too.
New aircraft, new and modern. Crew could be a little more smiling.
Cons: "Pillows for everyone and warmer temperature"
Cons: "The food needs to improve and the movies are old. The actual flight was nice."
Pros: "Crew was good"
Cons: "Everything worked well, the boarding, on time flight, flight was smooth and landed 15 mins before time."
Pros: "The best airlines ever."
Cons: "The ticket price is costly ."
Cons: "Need better food"
Cons: "The flight should be on time and not late."
Pros: "Hey dear I don’t come by flight I got issue and I used car trip to Riyadh in 18/4/2019"
Pros: "Clean airplane and friendly crew"
Cons: "No Problem"
Cons: "There is no Priority for business class"
Pros: "Friendly and helpful flight crew Good food Free movies to warch"
Pros: "Food about average."
Cons: "First plane was late boarding and flying. No time made up, so second flight was also late. We lost our hotel reservation because they heard flight was late."
Pros: "Service. Crew - the on board "chef" was particularly attentive."
Cons: "IFE very limited. Take a good book - or two. Old A330, but well maintained."
Pros: "The flight was on time and everyone from the ground crew to cabin crew were making sure to secure an on time performance. Checking in and boarding was swift. The flight was short and sweet. De-boarding was quick and taken back to the terminal in a bus."
Cons: "The cabin crew looked sad. Not a single one of them had a smile on their face. There was no welcome when I got on the aircraft, I was not woken up for food and was not asked later if I wanted something to eat."
Pros: "New plane. Quiet flight. Good service."
Cons: "Boarding was too long and a bit chaotic"
Pros: "Nothing much I liked other than it was a regular (A321) plane service: nothing stood out for me. Nevertheless, still would travel with them because of the competitive price."
Cons: "The (A321) plane could done with an overhaul, but understandable as to why it is the way it is; for the purpose short hauls. Besides, the flight was only for an hour. Other than that, nothing much more to say."
Cons: "Too much money taken by the airline even though I had bought insurance"
Pros: "The crew was helpful, the boarding was organized"
Cons: "I travelled with my 3 years old kid and there weren't any food that was special for The kids The stroller i travelled with it and i received it with the bags, while when travelling to dubai i received it back on the plane gate which was much better"
Pros: "Flight was delayed, so missed the connection. Was made to wait at Bahrain for more than 24 hours without any accommodation. Will never travel by gulf air again. It's the worst airline in the world."
Pros: "The crew was efficient and anxious to please. The flight was on time."
Cons: "Boarding by bus is always unpleasant."
Pros: "لم يعجبني شي"
Cons: "اخر مره اسافر علي هذه الشركه"
Cons: "I head phones I didn’t get my bags I have been waiting for the past 3 hours at the air port and I haven’t received my bags yet and I think I will Waite for 3 more hours"
Cons: "Cupboard in toilet was broken and hanging open. The food was not good"
Cons: "food it could be better"
Pros: "In general, good and clean."
Pros: "Nice crew and good service"
Pros: "Good food and entertainment"
Cons: "Crew could be nicer Crammed seats Late"
Pros: "Good film selection, great beverage options."
Cons: "The sandwiches were pitiful. Not enough chicken salad for the bread and egg salad sandwiches for the children was a poor choice."
Pros: "Crew and seats"
Cons: "Boarding delayed 1 hour and 1/2"
Pros: "Great staff and service. Non-pretentious unlike other tegional carriers!"
Pros: "Flights were on time."
Cons: "Flight from Muscat to Bahrain was cancelled at the last minute, and I had to call GulfAir to sort it. We had to add another leg to the trip to get to the final location in time. It was a long travel time for a short way to go."
Pros: "The food is horrible."
Pros: "Crew and staff were great."
Cons: "Flight was delayed for an hour. Spent more time in airport than in the air."
Pros: "The food and services in Bahrain airport and in plane"
Cons: "Although I do not have small children, I think it would be helpful to allow people traveling with small children to board a few minutes ahead of everyone else."
Pros: "More selection where you can pick and choose your tv shows or movies."
Cons: "Entertainment selection was poor. Only have a few selections on board for a 10 hours fight. Need more movies. Food was okay, didn't get to choose what meal to eat."
Pros: "The security check was horribly handled. There was a chance for missing the flight."
Pros: "We landed safely and everyone got off the plane."
Cons: "Gulf air has decided to do "silent boarding" - so we were late boarding our flight because even though we watched the gate- it never filled up, there were never lines, no announcements, no lights signaling anything. Our captain took VERY sharp and hard dips and turns during our flight. He even dropped altitude so quickly that some women on board yelled out in terror. No announcements were made as well by the crew or captain regarding these very uncommon experiences of turbulence or announcements to remain with ones seat belt fastened. Finally, the man driving the bus from the plane to the door at Manama airport was too busy talking to the men who decided to sit in the front seat of the passenger bus and not look on the road in a busy air traffic area. I'm literally blown away at how everyone was safe and made it from point a to point b. I'm also horrified at the lack of communication or safety precautions."
Pros: "Short flight. Nice crew."
Cons: "Small economy vlass"
Pros: "Very smooth flight and excellent service"
Pros: "Excellent value for money fare All Gulf flights I have been on recently (12) were on time Comfortable seats in economy Excellent entertainment system Plane not full so plenty of room. Gulf often not full so well worth a try."
Cons: "Staff inattentive on overnight flight - no water brought round etc Awful breakfast - egg was dried I think - inedible"
Cons: "Late with no explanation and no communication just late to load. Late to depart. Late late late"
Pros: "I liked that it was comfortable and they had good movies."
Cons: "The food can be a little better"
Cons: "Forget trying to get through Manila airport. The transfer process is worst in the world. Terminal 1 to 2 takes 2 hrs min."
Cons: "E mail up dates of change of gates or times."
Pros: "Crew was nice!"
Cons: "The beef with rice meal tasted weird."
Pros: "Completing the trip"
Cons: "Timeliness of the boarding process"
Pros: "Crew was great. Kept the wine flowing"
Pros: "Crew was great!!"
Cons: "Bag is lost!!!"
Pros: "The plane was on time"
Pros: "Great crew - polite, friendly and helpful. Excellent service. Good selection of wine. Special meals can be arranged in advance."
Cons: "Delayed 20 minutes due to Manila airport congestion."
Pros: "There was some form of entertainment that they provided in the form of iPads so I didn't feel bored on the flight as I have trouble sleeping on flights. Because Dubai has an issue with transferring my bags, the airline did find and place my bag on the next flight"
Cons: "Some of the programs had audio only and no videos. The food on the flight was subpar at best, the breakfast meal had scrambled eggs that had no form at all. THEY WERE RUNNY EGGS AND HAD THE CONSISTENCY OF BABY FOOD. Dubai has a habit of not transferring my checked bag to my continuing flight. And Dubai placed me on the wrong bus upon arrival so I couldn't get my bag to transfer my bag"
Pros: "i like the movies selection , dinner meal which was sweet and sour fish ."
Cons: "They don’t offer meals for people who aren’t beef or pork eaters . Although they had a fish meal the breakfast did not have that option."
Pros: "Crew were pleasant and attentive and found was simple but OK, with a choice."
Cons: "Legroom appalling. For anyone 6ft Plus it was a struggle and uncomfortable for the 3hr flight. Holding for 25 minutes after landing until parking spot became available didn’t help."
Pros: "American carriers should take note and work to improve passenger comfort and experience."
Cons: "A better entertainment system would be nice."
Pros: "I thought all taxes already included . then they asked me to pay the travel tax...peso 1620."
Cons: "Include the travel tax or watn clients the tickets included all taxes except the Philippine Travel Tax for tesidents of Philippines."
Cons: "Unnecessary security checks after checks, wasnt allowed to leave the airport like prisoners even with 5hr lay over."
Cons: "Chairs for emergency exit row are cramped. Delayed a hour with no explination."
Cons: "I booked the more expensive route through manila to Bangkok to maximize my time there but due to the delay I spent more money and got less time for the 1 day I had in Bangkok before connecting the next day. The airline offered me nothing, not even a meal to compensate for the inconvenience. The problem was mechanical, not weather. MNL is also an uncomfortable airport for layovers. Never agai. Sign Philippine Airlines!"
Pros: "Smiling crew"
Cons: "Boarding guidelines shoul be enforced more"
Pros: "Air hostesses very helpful and polite"
Cons: "No entertainment"
Pros: "The food"
Cons: "Very rude employees"
Pros: "arrived early"
Cons: "1. i was unable to check-in online. PAL now only allows online check-in on fares bought on PAL website 2. gate was changed, i did Not receive notification via email nor PAL app. 3. Boarding was a little disorganized, it was hard to hear the gate crew, 4. not enough new streaming movie options 5. the meal was only warm 6. long wait at baggage claim"
Pros: "The boarding, crew & food."
Cons: "Comfort: Not enough leg room. Entertainment: None . Only a magazine to browse through. Investment in TV screens & inflight movies etc. would aid greatly!"
Pros: "the plane landing without feeling it"
Cons: "good flight"
Pros: "There was a lot of entertainment choices and then food was good."
Pros: "Everything was good."
Cons: "Some times allow more Kg of Baggage."
Pros: "Flight left on time arrived early, bags were fast getting to the carousel. A good flight no hassles or dramas."
Cons: "Everything was great"
Pros: "Nothing..... I guess once the plane arrived, things worked normally"
Cons: "8 hour delay"
Pros: "Being on time"
Cons: "More leg room for tall people because this is a disability issue for us being crammed and cramp up"
Cons: "No entertainment, small small seating space especially for tall passengers, flight crew who keep talking and gossiping out loud during the flight."
Cons: "The flight was delay for 3hours,the airline did not give us any updates during the delay,also nothing was offered to us(customers) in return for their delay."
Cons: "need better control in boarding...passengers that were called to board at the very beginning couldn't get to the front of the line because everybody is already in line. Need to advise passengers that boarding is based on seating assignments and enforce it."
Cons: "Both flights, first from Guam and then to Bangkok were MISERABLY HOT. I thought the first flight was a fluke but after the second flight, I knew it's just your airplanes. Terrible. Won't book again."
Cons: "I missed it because of the first flight delay"
Cons: "No explanation just a four hour delay"
Pros: "Philippine service is always good"
Cons: "Food not so good and small seats."
Cons: "Terminal 2 Manila is really going down the drain check in one row, immigration endless inside depart only one toilet to s eve a totally overcrowded check in Zone, not sure who the genius is deciding to close down additional toilets on one of the most busy travel days"
Pros: "Very friendly, professional staff. Far superior service to US-based airlines."
Pros: "Nothing than stands out from the ordinary it's all very average."
Cons: "No entertainment no charging facility. Bland food without flavour Worst airport I have ever used."
Pros: "Budget airlines that flies through Manila."
Cons: "I was not allowed to carry on my guitar, despite it being short enough and there being plenty of room in the overhead bins. I was told that this is the official policy, but there is nothing written on the website about a no carry-on-guitar policy or in the emails for my e-ticket. If I had known, I would have come prepared or flown another airline."
Cons: "Traffic getting to the airport. Advice to others is allow plenty of time getting into manila"
Pros: "Philappo all very nice"
Cons: "nothing i didnt like"
Pros: "Just an average airline nothing special"
Cons: "I was 2.5 kg over my carry on and they charged me 100 dollars no other option was given they told me I would throw things away to save money"
Pros: "flight was on time, good service"
Cons: "check in to get boarding passes is very poor. had to go to sales office to get voucher then go to check-in counter to get boarding pass and check luggage"
Pros: "Nothing stood out"
Cons: "No entertainment, flight attendants not very friendly"
Pros: "clean and well maintained"
Cons: "everything was great"
Pros: "The food and flight was good"
Cons: "The earphones reception was no good and I was looking forward in seeing the movie they had playing which was Creed but could not."
Smooth boarding take off before time and arrived 23 minutes before TIME.
We are four family members so they given last row of flight which are not so comfortable
The boarding flight is painful experience, starting from entering the airport (poor training to staff to verify the identity and ticket details), standing at the counter to check in the baggage (extremely slow). Once boarded, it’s a pleasant experience. The crew is polite and patient.
Very disorganised and inefficient boarding procedure compounds the disorganised nature of the Indore airport. Crew announced that a system would be followed based on those passengers that paid for expedited boarding, those with children and those in the military etc. However the system was not implemented. Not sure why IndiGo does not use and enforce zonal boarding. A/C not working on bus transporting passengers to aircraft and information system indicating flight information not working either. Given this leg happened after sunset there was very poor lighting on boarding ramps at both Indore and Mumbai.
Check in is a mess. Be ready for a traumatic experience from the unsupportive and rude check in staffs and duty managers at Calicut airport. It’s a chaos and the lines are mostly first in last out, as they don’t care of the passenger well being or the waiting time. They are just concerned of checking in before the boarding call. Personal experience is of standing 2 hours straight just for check in. Flight is ok, food preordered are all the instant ones with hot water mix, which tastes pathetic. Overall, will never take another indigo flight to fly out of india.
Bag check is not as smooth as can be at CST Terminal 2. Passengers are advised to print out and attach boarding passes at home in a bid to avoid crowding at self-service kiosks given the Covid-19 public health crisis. However attendants then say tags need to be re-printed at the counter as the ones provided by the airline at the airport are more secure. While the check-in process is aided by the helpful staff, Indigo Airlines could do a better job of providing more self-service kiosks and clearer guidance during the online purchase process. Suggest calling ahead to confirm situation on the ground.
Pros: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Cons: "Pretty satisfied"
Pros: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Cons: "All good"
Pros: "The seat was really bad and the crew didn't make any effort to dim the lights for about 75% of the journey. I would say an international flight on a low-cost carrier like Indigo should be avoided."
Cons: "if the cabin crew had been a little more cooperative, this flight could have been better"
Pros: "First flight from Goa to Mumbai was pretty good, I even scored an extra large seat. Boarding was madly chaotic though"
Cons: "The ground crew in Mumbai let on a very drunk group of men who became more and more problematic. Eventually they had to be removed which let to a further delay to an already delayed flight. Bad"
Cons: "No entertainment very bad seats no blanket when asked for"
Cons: "To avoid travelling by indigo would be better"
Pros: "Neat clean well organised and systematic"
Cons: "Cabin announcements volume can be lowered. It’s too loud"
Pros: "Absolutely nothing !"
Cons: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"
Cons: "I wish Indigo flight get in-flight internet."
Pros: "Very efficient transport to/from craft. Staff very helpful"
Cons: "Flight was delayed"
Pros: "On time"
Cons: "People requesting to switch seats"
Pros: "Time from landing to collecting our luggage was the fastest we’ve ever experienced."
Cons: "Ran out of food options by the time the trolley reached us. This was a problem as we hadn’t had time for lunch"
Pros: "Clean comfy seats Attentive and polite staff"
Cons: "Very delayed. Refreshments were offered after we had already bought them ourselves!"
Pros: "It was good flight. Mainly impressed by professional cabin crew. Check-in process could be better as there was no one at priority check-in desk and no sign for the same."
Cons: "We asked one of our hand bags to be checked in. But was told we will be charged."
Cons: "Promises free meal was not provided in lounge- reason cited no mail communication received from indigo"
Pros: "Indigo flight time to time சூப்பரா இருக்கு"
Cons: "Check in was terrible. They had so much trouble with international credit card!!! Almost made me miss my flight."
Pros: "Friendly attitude"
Cons: "Charging for food or beverages"
Pros: "Friendly and helpful flight attendants"
Cons: "My seat cushion was flattened but otherwise a nice flight!"
Pros: "I flew from Kolkata to Bangkok on 14D. The service was on time."
Cons: "LImited selection on their menu, and what they have were very overpriced, even more expensive than on European low-cost carriers"
Pros: "The people"
Cons: "The seats, it was too warm. Being herded into busus like cattle."
Pros: "On time and before time"
Pros: "People taking care are nice lot"
Cons: "Flight was delayed"
Pros: "In an Indigo flight, there is nothing to like"
Cons: "The fact that Indigo did not allow us to change the flight and made my wife to rebook the return flight"
Pros: "Cabin staff very efficient and pleasant. Very punctual flight times. What food I purchased was fresh and reasonably priced."
Cons: "Seats were a bit hard"
Pros: "It started on time and landed before time."
Pros: "What a great airline! On time, safe, good service, and really cool brand."
Cons: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."
Pros: "The airline was just fine."
Cons: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Pros: "Almost 4 hour delay. Poor service considering the long delay."
Cons: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Pros: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Cons: "The flight was delayed repeatedly, so I never got on board. I drove to Delhi instead to catch my flight from there. Indigo made no arrangements to help anyone get anywhere that I could see."
Cons: "i arrived with 45 mins as requested. Their staff an utter shambles that I feared I miss flight. By that time they said too late (even tho I had time but they didn’t know what they were doing) had to pay an extra £60!!! For their bad management and wait extra 4 hrs!"
Pros: "Staff and service. Efficient travel time."
Cons: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."
Pros: "Indigo Airport and Crew all very professional and welcoming."
Cons: "Same as above"
Pros: "Seats are very nice."
Cons: "Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements."
There is no way for Saudi Airlines to leave on time …
Pros: "The flying crew and flight itself was great"
Cons: "The boarding personnel and the luggages cares was terrible. I had probably the worst experience possible."
Pros: "Great crew!"
Cons: "I would’ve like more desert options."
Pros: "Modern and well-equipped planes."
Cons: "Connecting in Jeddah is a mightmare."
Cons: "Make entertainment , serve nice food. Seat not comfortable at all."
Cons: "Offer drinks besides a bag of water and juice"
Pros: "The boarding process was efficient. The crew were friendly and professional."
Cons: "The Entertainment system broke down 3 times during the flight."
Pros: "Flight was pretty empty so I had a whole row to myself which was incredibly comfortable"
Pros: "The seat was comfortable"
Cons: "The food"
Pros: "Friendly crew"
Pros: "The coffee was excellent and the crew was very professional."
Cons: "The boarding was unorganized, the seat was uncomfortable, the flight was delayed 3 times and we almost missed our connecting flight, the luggage did not make it to my destination until hours later."
Pros: "Overall crew is polite and nice."
Cons: "Ground staff needs some training in assuring privacy of customer, during my whole checkin process a gentleman who is another customer stand next to me."
Cons: "My flight was great"
Cons: "Do not change group seat (family with young children) to accommodate others ."
Cons: "The lay over from dubai to jeddah int’l airport is chaotic. Small airport terminal. Saudia airlines is not strict in regards to hand carry baggage sizes and numbers that cause delays for its flight."
Pros: "The Saudia crew were friendly as they have always been on my flights - regional in the Middle East. They are efficient and will help you out as much as possible"
Cons: "The airline overall is mediocre to good. The seat selection process is a joke. I was assigned a middle seat on the return trip along with my outbound seat selection. I had no idea I even had a seat selection as neither the app nor the site gave me any indication that I even had a seat."
Pros: "On time boarding. On time departure. Smooth departure. Friendly crew. Good food service. On line landing. smooth landing."
Cons: "Checked in Luggage come out 30 minutes late."
Pros: "flight was normal."
Cons: "luggage lost! what should I do?"
Cons: "The flight was late"
Cons: "Food, airplane age, they boarded us and then kept us inside airplane for 45 mins because of bad weather at destination airport. They should confirm flight info before boarding."
Pros: "When checking in, was offered seat at the emergency exit, without asking. Boarding was quick and service on plane excellent."
Cons: "Delay for more then 5 hours!"
Cons: "Dirty old aircraft.. crew was indifferent to passengers needs"
Pros: "You left on time. You arrived on time. My luggage got to the other side. Nothing was lost."
Cons: "Your entertainment system needs to more interactive and controlled in each seat."
Pros: "The aircraft was clean and the journey was comfortable. The choice of food served was excellent!"
Cons: "The transit at Riyadh. The airport and facilities were poor for international standards."
Pros: "Level of services and crew behavior are much better than before... keep up the good work..!!"
Cons: "Food needs a long way to go..."
Pros: "The crews was not helpful"
Cons: "The. Flight was on time"
Pros: "It was on time"
Cons: "They left my bag at riyadh when i was coming into Dubai. Then no call the next day to say it was ready- i had to call to learn it was at customs. Went to customs and no explanation no apology. Saudi airlines didn’t call me. Next on my way back, that Jeddah airport was the dirtiest I’ve ever been to. Not to mention the racist way I was treated by their crew who for no reason, despite my very early check in was made to sit in the middle seats next to the toilet. I will never ever fly Saudia again and will tell my many friends and family never to use them too!"
Cons: "Seating was tight and seat was fixed in upright position! Seat does not recline. Rough landing!"
Pros: "Their manners, asking if any more service is required when i get one. Humble, Gentle, Helping at all time giving extra food if required. Haq"
Cons: "The crew has love for Humans, and treat them as humans, feeling their requirements and needs."
Pros: "Service food and punctuality"
Pros: "Was very satisfied and thank you for changing crew to someone who doesn’t have attitude."
Cons: "Good could be better. Cheap quality food."
Pros: "It's like emirates with better seats and half the price Emirates will charge you"
Cons: "The airport waiting area in Saudi doesn't give you any option to relax or find a comfortable cafe or a restaurant where you can sit and work or browse the internet while waiting for your next flight"
Cons: "The check in at Dubai air port was very bad. The personnel at the check in counter lacked the curtesy and profetionalism. Besodes extended delay at the check in counter, the requested documents that were nit necessary. I had a terrible experience at Saudia counter in Dubai air port that will effect my decision next time I chose an air line"
Pros: "flight time"
Cons: "The man next to me wanted me to change my seat. I was so offended that I changed my seat."
Cons: "I hated the airport in Jeddah"
Cons: "Food could have been better but otherwise the flight was amazing"
Pros: "I like the service and love the mosque on each plane where I always travel, specially on long flights"
Cons: "There is nothing I don't like about saudi airlines"
Cons: "Uncmnfortable seat"
Cons: "delayed without pre notice"
Pros: "The crew was accommodating, providing pillows and blankets and friendly service to all."
Cons: "There was nothing not to like about this flight. All went well."
Pros: "Very nice airline with very nice crews."
Cons: "Very bad Jeddah airport."
Pros: "Dubai airport is real international airport."
Cons: "the signes and the transportation to the airplane was good."
Good and efficient service. Food quality was poor though. Also, my seat hadn't been cleaned from previous flight (pocket still full of gargbage).
Pros: "We got scammed out of the tickets from Justfly.com and Ethiopian Airlines turned us away without looking at our tickets. I am upset. Now I have to get more Covid Testing done and that will cost approx. $700 and new plane tickets. JustFly.com's customer service is misleading and deceiving. And they blocked my number."
Cons: "Background check your booking agencies and their agents."
Pros: "The food, air crew respectful and dedicated to duty"
Cons: "Everything was perfectly ok"
Pros: "This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks"
Cons: "Just keep up the good work."
Cons: "Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner."
Cons: "Staff behavior & regular check on entertainment system as my screen was not working in 9 hr long journey"
Pros: "The crew members were very accommodating and friendly. They do a wonderful job. When I told them that the power was not working in my seat and that I needed it for my CPAP (I call it my anti-snoring device), they arranged for me to move to another seat where the power worked for the CPAP. When the power did not work in the new seat for my laptop, they offered to let me charge it in a more powerful outlet near the galley."
Cons: "The power didn't work for my laptop. It did work for my CPAP device. Some of the seat control buttons were out of order."
Pros: "Seat was very comfortable and the air stewards were good"
Cons: "The entertainment system not working correctly and the food was poor"
Pros: "New aircraft with comfortable business seats"
Cons: "More than 4 hours delay! Not all selection from food menu available"
Pros: "We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!"
Cons: "The seats are uncomfortable"
Pros: "Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!"
Cons: "Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not"
Pros: "Crew was super nice. The woman at check-in gave us bulkhead seats so my friend and I could sit together. With this, we were able to board first to get plenty of space in the overhead bins. Food and flight entertainment were free and definitely better than average."
Pros: "I liked they’re fury free in flight shopping, very nice affordable pieces of jewelry and perfumes"
Cons: "They weighed my carryon! I haven’t seen any other airline do that before. I flew with them 3 times this year, 13 hour each flight and the entertainment was not the best. They didn’t have enough current movies or tv shows. The food was bland. Coffee cups were plastic and it burnt my finger."
Cons: "The delay was too much"
Cons: "My reservation seat was suddenly changed with no notification and apologise. It was really confusing situation."
Pros: "Staff are friendly and pleasant. Seats are comfortable with more space than some airlines.Good choice of films."
Cons: "This was probably the worst boarding I have ever seen. They called the Paris flight while people were still boarding for Frankfurt. It was chaotic, with people struggling to find which line to be in. There was no visible guidance from Ethiopian ground crew. Eventually got in line. One guy checking boarding passes for both business and economy. Very slow with again no crowd control. Children were not given priority. Eventually many people went through business queue while others had been waiting in economy. Ground staff were standing around watching and not helping or communicating. Poor show from Ethiopian!"
Pros: "New plane but movies are old. Too sad"
Cons: "Toilets and hygiene"
Pros: "Very calm, professional and willing to help you enjoy the flight as much as possible. They show true concern and not a detached professional management that you get from most flight attendants of other airlines."
Pros: "Boeing 737 - 800 us great"
Cons: "Waiting room at Gate 1B"
Pros: "nothing was exceptional good."
Cons: "luggage did not arrive. airport services were not good."
Pros: "Comfortable, excellent service"
Cons: "Nothing - everything was fine."
Pros: "USB plug, nice TV/ entertainment"
Pros: "Crew members were friendly, movie selection was good, food was nice as well"
Cons: "When checking in I asked if I'd need to collect my bags and recheck them for another flight. I was assured theyd make it all the way to my destination and I wouldn't need to re-check it. He was wrong and now I'm trying to find my lost bag."
Cons: "everything about it, from the random cancellation of my flight, to missing my connection, and their inability to get me another flight, spending over 24 hours in travel for a mere 6 hour flight. No customer service, would never recommend Ethiopian Airlines to anyone."
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Cons: "I'm 1.89 and knees are jammed on this flight. Legroom is better on their long haul flights."
Cons: "Please have a vegetarian option that does not contain cheese."
Pros: "Everything was great. The seats were comfortable. The crew was awesome! They provided us singular care and 10 hours flights did not seem too long! Entertainment was outstanding."
Cons: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Cons: "There was a four hour delay for departure!"
Pros: "The flight was smooth and the crew courteous. In fact the passengers all applauded when we landed."
Cons: "To reach Addis Abba/Arusha from the west coast of the US by Ethiopian Air, one must go through Dublin. I wish there was a Seattle to Addis Abba choice."
Pros: "See above."
Cons: "See above."
Pros: "aircraft was nice and well kept, and crew friendly."
Cons: "too many announcements on PA (information could have been summarized and delivered in the beginning, so that those who prefer to sleep can)."
Pros: "Fabulous. On time departure, 15 min early arrival into Addis. Service was outstanding"
Cons: "About time they introduced WiFi on flights"
Pros: "Comfortable. Crew excellent. On time. Efficient on boarding and landing - good information throughout"
Cons: "Addis Ababa airport very crowded with no seat available for five hour stopover. Food outlets limited"
Pros: "Impressive crew attendants and courteous ."
Cons: "Maybe landing was not too smooth"
Pros: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Cons: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."
Pros: "The inflight music (tons of awesome Ethiopian music, from jazz to pop) and solid Ethiopian beer."
Cons: "The boarding process was cumbersome but I think that's because of the airport not the airline."
Pros: "The crew were courteous"
Cons: "The air conditioning was malfunctioning and there were insufficient blankets on the plane."
Pros: "Some okay entertainment."
Cons: "Lights are on too much, service is slow. Food is poor, no variety. They gave out all the blankets and some people were laying down sleeping in the back with 2-3 blankets meanwhile my friend who had a baby couldn't get a blanket. They are VERY slow or disorganized with picking up the trays after meals are completed."
Cons: "Food and entertainment is very poor."
Pros: "EVERY THING WAS ON TIME"
Cons: "FOOD NOT GOOD"
Pros: "Everything went smoothly on the trip with only one exception."
Cons: "Since the airport was under renovation, the entrance for the gates changed but I was not notified of this earlier and was this waiting in front of a closed gate for a long time before asking an airport staff for help. Also, the notice board did not indicate boarding, so I wasn't sure if my flight was delayed or not."
Cons: "It wasn't clear at all where the seats were in the plane when I did the check in. Result: I picked up seats that couldn't recline because of the toilet behind... I thought I chose exit row seats. The crew kept speaking, for extended amount of time, in 4 languages at departure and landing, constantly interrupting entertainment. To keep interrupting me while watching something to tell me about how much they appreciate our business doesn't convince me to keep on flying with such a company"
Pros: "Gave me emergency seat with more legspace on request"
Cons: "Delayed boarding. Long waits. No entertainment"
Pros: "it was my first time with an airline and the experience was good. no standard to measure against yet so let me leave excellent for some other time"
Cons: "AS above ...........comments are from Addis to Bangkok"