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The comfort and smooth boarding procedure

Service

Nothing

Interior of plane was very comfortable and entertainment options were excellent.

Slow to serve food and drink. We had to wait 2 hours before being offered anything.

Outstanding and very helpful service

N/a

Glad that i was able to secure a seat in the emergency exit row (row 70)

Wow, I am not a heavy woman, I wear a size large but I am not in the least obese, just tall and not skinny. The seat width was ridiculously tight! I have NEVER experienced such discomfort in a Emergency Row seat!

Crew, connections with other flights, entertainment

Lufthansa has always had great food quality but with this flight it was dissapointig.

The crew & service on our Denver to Munich flight were incredible. Courteous, professional & fun. A crew like this makes flying a pleasure.

The seats in economy on the A-350 were a horror show. Couldn't have made them more uncomfortable if they tried. It seems with each new model Airbus puts out the seats regress to more medieval technology.

We were able to upgrade to a business class seat (row 1) just 2 days before the flight since we had put in a bid a month before to do so if it was accepted. Honestly, the seat DID NOT EVEN RECLINE, NOR DID IT FEEL VERY SPACIOUS! I felt very taken advantage of to only have access to that part of the plane giving us more leg room for $200 upgrade for each seat. When does a Business Class seat NOT recline??? At least my flight attendant was kind enough suggesting that I let the airline know about my unhappy experience.

Same as above.

Staff needs to be briefed on what an insulin pump is.

It was a comfortable flight with good intertainment.

The food could be better.

Food and leg room were great

Entertainment was average

the flight

extra charge , unable to book meal

The landing was terrible and quite dangerous. It was a lopsided and the plane was about to tip forward when we hit the ground. I was quite disturbed on arrival. I’m glad to say the we were lucky that webdid not have an unfortunate incident.

Excellent airline overall Great seats for sleeping

Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard

we had an overnight stay in addis ababa so we got a free accommodation in town, that was so great, a chance to see town and get a good night sleep before our next flight. the plane is big with screens so you can watch movies, the seat is comfortable, even for a tall guy like me (1.9 m).

It did took a lot of time since we landed until we got our bus to take us to town to our hotel. we waited in the airport for more than one hour, it was late, and we were tired. but after we got to the hotel, it was perfect

Food and leg room were great

Entertainment was average

Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed.

The movie options, as well as music and TV options were limited. There were no electrical outlets.

The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !

Nothing to say

Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment.

Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice.

The flight to Gdansk took off and arrived on-time and the staff were professional.

The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control.

the flight

extra charge , unable to book meal

Food and leg room were great

Entertainment was average

Addis Airport is a NIGHTMARE!!! It took two hours to check in and the lines were insane. It was absolute chaos, people pushing and airport staff did little to manage it. We almost missed our flight because the lines and process was so disorganized. The plane ride - the plane was old. My seat was so old, the cushion was worn down to the point of feeling like a bucket seat. This was really bad...

The landing was terrible and quite dangerous. It was a lopsided and the plane was about to tip forward when we hit the ground. I was quite disturbed on arrival. I’m glad to say the we were lucky that webdid not have an unfortunate incident.

Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy.

No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment.

The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !

Nothing to say

Snooth and efficiënt with a KLM service

No entertainment

Comfort was better than on the previous Dash-8. Food was OK.

Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in.

The staff is very accommodating and the meals served on board were good.

EVERYTHING they served

Strong, recycled perfume from flight attendants on business classy

Nice service & people

Overall good experience

Bathrooms were already dirty upon boarding

Food, staff, flight

Cabin luggage limit, too long layover

On time, chose the raw meal which was excellent.

Nothing!

Birmingham airport departure lounges is too small to comfortably

Noise at the back of business Entertainment system did not work properly

Addis Airport is a NIGHTMARE!!! It took two hours to check in and the lines were insane. It was absolute chaos, people pushing and airport staff did little to manage it. We almost missed our flight because the lines and process was so disorganized. The plane ride - the plane was old. My seat was so old, the cushion was worn down to the point of feeling like a bucket seat. This was really bad...

we had an overnight stay in addis ababa so we got a free accommodation in town, that was so great, a chance to see town and get a good night sleep before our next flight. the plane is big with screens so you can watch movies, the seat is comfortable, even for a tall guy like me (1.9 m).

It did took a lot of time since we landed until we got our bus to take us to town to our hotel. we waited in the airport for more than one hour, it was late, and we were tired. but after we got to the hotel, it was perfect

The landing was terrible and quite dangerous. It was a lopsided and the plane was about to tip forward when we hit the ground. I was quite disturbed on arrival. I’m glad to say the we were lucky that webdid not have an unfortunate incident.

Same as above.

Staff needs to be briefed on what an insulin pump is.