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Pros: WONDERFUL FLIGHTV

Cons: NONE

Pros: Food was of high standard Crew were polite and made the effort to make passengers feel comfortable

Cons: Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers.

Pros: Comfortable because the plane wasn't full.

Cons: Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies.

Pros: The staff

Cons: We were delayed for extremely long

Pros: They considered my reguest of vegiterian food.

Cons: I have no complaints.

Cons: I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines.

Cons: At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included.

Cons: lost baggage

Cons: At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included.

Pros: Best airline in the business quick efficient and outstanding service What else can you say

Cons: The flight was cancelled and had to be rerouted on United Airlines.

Pros: Quick flight

Cons: The delay was too much

Cons:

Cons: Unsufficent information about boarding ..I missed my flight I will never use this service again ... complete waste of time

Cons: Nothing

Pros: On time and friendly crew

Cons: Boarding needs improvement

Pros: Very personable staff. Food acceptable for airline fare. Ticket price was outstanding.

Cons: Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good.

Pros: Very good service, teh flight attendants made it as pleasant as possible, plane left on time

Cons: tough to sit on a plane for 9.5 hours

Pros: Crew was in a festive mood, the meal was unexpectedly delicious

Cons: Seats ok, but could be more comfy

Pros: The crew were ok but took ages to help you

Cons: faster service in the plane

Pros: Comfortable because the plane wasn't full.

Cons: Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies.

Pros: Very average experience.

Cons: Very average experience.

Cons: flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline

Pros: The crew was very nice

Cons: Uncomfortable seat but it’s only a 1 hour flight so not a big deal.

Pros: great crew and comfortable flight.

Cons: sceens in the plane to show map and direction of travel

Pros: The crew!!

Pros: Quick flight

Pros: It was a very short flight

Pros: Excellent service and on time performance.

Pros: It was perfect to me , im in so much pain spiritually and you guys makes me feel home.

Cons: Everything was good

Cons: Bole airport in Addis no place to sit and wait befor you check in

Pros: Quick flight

Pros: Good

Cons: Nothing

Pros: The crew!!

Pros: Very good service, teh flight attendants made it as pleasant as possible, plane left on time

Cons: tough to sit on a plane for 9.5 hours

Pros: Excellent service and on time performance.

Pros: so good and comfortable

Cons: the plane was old though.

Pros: The staff was very helpful and friendly. They provided a hotel, meals, and transportation on a long layover.

Cons: Transportation from the aircraft to terminals.

Pros: I liked they’re fury free in flight shopping, very nice affordable pieces of jewelry and perfumes

Cons: They weighed my carryon! I haven’t seen any other airline do that before. I flew with them 3 times this year, 13 hour each flight and the entertainment was not the best. They didn’t have enough current movies or tv shows. The food was bland. Coffee cups were plastic and it burnt my finger.