Traveller reviews
Overall rating
7.2
Good
Based on 1,276 reviews
Boarding
7.3
Comfort
7.0
Crew
8.0
Entertainment
6.7
Food
7.0
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KLM information
| IATA code | KL |
|---|---|
| Routes | 386 |
| Top route | Amsterdam Schiphol to Amsterdam Schiphol |
| Airports served | 152 |
| Top airport | Amsterdam Schiphol |
KLM traveller reviews
Pros
"Seats were very comfortable."
(in 6 reviews)
"The crew were great!"
(in 147 reviews)
"It was a Great flight."
(in 79 reviews)
Cons
"Ran out of business class meal."
(in 9 reviews)
"Need more leg room!"
(in 13 reviews)
"No entertainment system; insufficient knee space"
(in 50 reviews)
Recent reviews
Traveller rating
482
264
133
114
1
Find reviews that mention:
crew was great
flight attendants
great flight
food was good
entertainment system
excellent service
good entertainment
window seat
leg room
seats were comfortable
business class
premium economy
flight to amsterdam
international airlines
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8.0
Pros: Crew was great, on time flight, clean plane.
Cons: Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family.review from
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10.0
Pros: Nice food
review from
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4.0
Pros: So rude crew
review from
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10.0
Pros: Friendly crew, great access to a variety refreshments, robust entertainment library.
Cons: No suggestions.review from
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6.0
Pros: The plane condition.
Cons: The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked.review from
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6.0
Cons: The touch screen did not work properly
review from
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8.0
Cons: Friendlier crews
review from
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10.0
Pros: Yes, Very good
review from
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6.0
Cons: I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for.
review from
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10.0
Pros: The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep.
review from
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2.0
Pros: Staff were polite
Cons: The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seatingreview from
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10.0
Pros: The seats were so comfortable
review from
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10.0
Cons: Free wifi
review from
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2.0
Pros: This Transavia Airlines is not good at all.
Cons: Many things cheaper does mean better.review from
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9.3
Pros: I liked how generous they were with food and drinks
Cons: Free WiFi could have made the flight a lot betterreview from
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4.6
Cons: Allow business passenger to use front bathroom.
review from
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6.0
Pros: Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting.
Cons: Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored.review from
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4.0
Pros: Boarding was efficient and the crew were nice.
Cons: the seating is horrible. it was the tightest seating I've ever experienced.review from
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8.0
Pros: Salimos a tiempo . El business es muy confortable
Cons: La comida horrible . No se limpian los bañosreview from
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6.8
Cons: No internet available (2020). For the my previous flight, a month ago, was the same problem.
review from
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2.0
Cons: KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)
review from
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2.0
Cons: The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken...
review from
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10.0
Pros: The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!
review from
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10.0
Pros: Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on.
Cons: Nothingreview from
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10.0
Cons: Very nice crew and great food
review from
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10.0
Pros: Very nice airplane and pleasant crew
review from
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8.0
Pros: Overall a nice and good flight
Cons: Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting...review from
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6.8
Pros: Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness.
Cons: Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili.review from
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6.8
Pros: The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great.
Cons: The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes.review from
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8.3
Pros: Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep
Cons: Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight.review from
Flight status
KLM route map
Top airports served by KLM
- Amsterdam Schiphol Airport (AMS)
- London Heathrow Airport (LHR)
- Paris Charles de Gaulle Airport (CDG)
- Kastrup Copenhagen Airport (CPH)
- Berlin Brandenburg Airport (BER)
- Stockholm Arlanda Airport (ARN)
- Barcelona-El Prat Airport (BCN)
- Rome Fiumicino Airport (FCO)
- Madrid Barajas Airport (MAD)
- Munich Franz Josef Strauss Airport (MUC)
- Manchester Airport (MAN)
- Edinburgh Turnhouse Airport (EDI)
- Budapest Ferenc Liszt Intl Airport (BUD)
- Vienna Intl Airport (VIE)
- Zurich Airport (ZRH)
KLM contact information
- KL IATA code
- +971 4 602 5444 Call
- klm.com Visit
Overview of KLM
As the oldest operating airline in the world, KLM is a deeply respected brand in the aviation industry. It began scheduling flights from its primary base in Amsterdam in 1919 and later grew to become the flag carrier of the Netherlands. It merged with Air France to form a holding company that has subsidiaries, which include Transavia, KLM Cityhopper and KLM Asia.
There is the option of traveling in either Economy, Economy Comfort or Business Class on KLM flights. Passengers are treated to ergonomically designed seats even in Economy, while Economy Comfort provides an additional 4 in of legroom and the luxury of being the first on the plane to disembark. Business Class seats on intracontinental Europe services offer more room to recline and either an aisle or window seat, while transcontinental trips provide a flatbed. An amenity kit created by renowned designer Jan Taminiau is also supplied.
A wide-reaching grid of flights travel to more than 65 countries across the globe. Services are available to every inhabited continent other than Australia. Some of the nations that feature a large number of destinations are China, Canada, France, Germany, Italy, Norway, Spain and England. As a member of the SkyTeam alliance, round-the-world tickets and an even broader list of destinations are possible.
A combination of Airbus and Boeing aircraft are flown by KLM. The wide-body Boeing 777 series are some of the most commonly operated, with the 300ER model configured to sit in excess of 400 passengers. The standard livery is a white and light blue design; however, special planes celebrate the Dutch flag and 100 years of service.
KLM Cancellation Policy
As the situation changes with coronavirus (COVID-19), KLM will continually update its policies accordingly. Please contact KLM directly for the latest information about cancellation fees. You can find the most up-to-date information on KLM policies here: KLM Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.