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On the way there the food was not a good Standerd and fly Dubai is very cramped and again the food was not a good Standerd but on the way back food was excellent and staff were very helpful specially a lady which I took time to take her name Maria and another staff which was South African very very polite and helpful i am very sorry that I got her name

Staff were excellent and helpful and the food was lovely.

Boarding is messy, business class no priority line Delay is departure.. hot in cabin

My experience with Emirates was very disappointing, particularly in how the disruption to my journey was handled. My connecting flight in Dubai was cancelled and I was provided overnight accommodation, but I was not advised that leaving the airport could affect duty-free items I had purchased at my original departure airport. When I returned for the rescheduled flight, the alcoholic beverages were confiscated. I was then initially refused boarding for my rescheduled flight, although this was eventually resolved. Onboard, I was allocated a next to a passenger who repeatedly shouted throughout the journey. I asked the senior cabin crew member to move me to vacant seats at the rear but was told they were reserved for crew. The same seats were only offered to me towards the end of the flight, when moving was of little benefit. I appreciate the hotel accommodation provided after the cancellation, but the overall handling, communication and customer service fell well below what I expected from Emirates. What began as a flight cancellation became a series of unnecessary inconveniences, financial loss and an extremely uncomfortable journey.

Good service. I wish there was more legroom. The food could be improved with additional options.

Everything is smooth and good. While cabin crew didn't wake me up for food. When I got up I asked for my meal then they simply replied I was sleep due to that reason they did not wake me up. In that case I suggest they must keep stickers to place on top wake up or DnD.

It was very exlent flight and thanks a lot kayak

As always Emirates is always dependent on the crew you get on the day and today was a good one. Everyone knew what they were doing and gracefully without hesitation . Great conversation all round even about the food and wine.

This777-300 is configured 2/3/2 for Biz class straight out of the 80s!!! Not to mention seats are narrow, bed does NOT FULLY RECLINE FLAT as advertised, and purser didn’t know that!! ARM REST HAS A REMOTE TABLET ON IT FURTHER CONFINING THE ALREADY NARROW SPACE!!! WHO thought this was a good design?? After flying the new A350-900 biz class Montreal to Dubai , this was a total let down!!

Over - amazing. The aircraft is somewhat old on this route.

Very poor service, will never travel through saudia airline also worst experience at jeddah airport, all the people act like very racist even we belong from a same religion but they don't have any humanity. Very big language barrier no one speak proper English so they don't understand us very poor service. I was traveling with family and with infant they give us very hard time. No one like to answer a question and there attitude is extremely no welcoming. Not recommended specifically jeddah airport and their services and staff. Will never take layover or any flight through jeddah. Thank you

I had the worst experience I’ve ever had with any type of airline,they destroyed my baby’s baby stroller,that cost more than 2000$,the seats in a 13 hour flight was broken,so I definitely not recommend that airline for other people

Didn’t like anything about the flight: I am so frustrated at this point. Since 8 days I have been dealing with your customer service regarding my seat changes. I paid $51.10 for extra legroom seats and one fine morning I get an email that my seats have been changed. I tried to contact the customer service and they have been just fooling me around stating that my issue will be resolved. Saudia is the worst airline. Pathetic. On the day of my travel, I came at the counter and the guy told me that my seat assigned is 36A and my wife’s seat is different. He then changed my seats to 33A which is not at all a extra legroom seats. I asked the person is these seats are extra legroom he said yes and when I came to the aircraft I am sitting in a normal seat. The TCR Shameer Ansari or Sameeri Ansari came and did nothing telling me that he tried his best find a solution. I need someone to contact me ASAP and I need a refund for the entire flight. I don’t need your Al Fursan points they are worthless. Contact me ASAP.

Damage lagguage, They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.

Apart from chaotic boarding - which I totally understand was outside the control of gate staff. It was comfortable mid haul flight. Well done to cabin crew for their patience and hospitality with largely elderly passengers returning from pilgrimage.

There is issue with first name and every thing is correct, and they did not onboard, it was really bad experience I recommend not to buy ticket and support team is very poor ever though online support is very bad

J’ai mon carte de fidélité Sky team gold À Dubaï je me sui présenté avec mon carte je sui rentré dans le louange Maintenant arrivé à Riyadh on m’a refusé que je rentre que parce que c’est la carte de Air France Et pourtant il y’a le partenariat bon brefs Tout ça c’est du racisme parce que je suis un africain

The best way to fly is saudia airlines flight Every thing is better (Number one 🫶) Thank you

My baggage was not with the same flight I travelled

Behaviour of the staff very unprofessional. Choice of accepting Tea and coffee was only at the time of recieving meal. I requested if I can have tea later. Response I got was" I am going to sleep after serving food, either take it or will not be served letter". Few hours later I saw many passengers getting to kitchen and getting a cup of tea.

Food options were limited and crew ran out of some options before all are served

The first segment from Atlanta to Abu Dhabi was fantastic, but we got downgraded to a different aircraft from Abu Dhabi to Delhi. We were supposed to be on a flatbed business class when we booked it but just about one week before travel, we were changed to A321 Neo, which just has old-fashioned business class seats that recline but don’t go flat. No TV either. While I fully understand that sometimes these changes have to be made for operational reasons, but I asked for some credit or compensation for that and I did not get any anywhere with that

I bought a full price ticket for business class on kayak and my seat selection was not Included, I had to pay more and WiFi for example was not Included in my seat. My travel companion who bought his ticket for the same business class price had these features included in his ticket therefore I am not happy with my purchase via kayak.

Good could be better. Crew is good but not great. Not much snack options for kids. Bathrooms were not cleaned on time

The crew were really bad mannered! And spoiled all my mood throughout the flight!

One of the bags was damaged the offer from the airline wasn’t enough to buy another bag. Can you look into the case please case reference 2007025965730

The cabin crew were kind, helpful, and polite. However, my flight from Abu Dhabi to Frankfurt was delayed, causing me to miss my connecting flight. As a result, my journey was significantly extended, leading to a much longer travel time than originally scheduled.

Maybe some more information as to why the flight got delayed I understand may be tell your customers that missiles were fired at a specific airport wouldn't be reassuring to the customers and would cause mayhem but something like recent events have cause a delay on your flight or smth

They lost the baggage and said it was deleted from the system. I had baggage tag so was able to file the complaint but there was no PIR number and update so far

I booked tickets for a family of five and specifically paid extra to select our seats together. We spent nearly $1,000 extra (around $100 per seat) for extra legroom so we could sit near each other. However, despite paying for this, we ended up being separated on the flight. This caused a major issue for our family because my parents do not speak English and rely on me to translate and assist them during the journey. I do not understand why Etihad changed our reserved seats without explanation. I am extremely dissatisfied with this experience. I expect the airline to do better, and I am requesting a full refund for the seat selection fees we paid.

Service on the airplane is good. Food is acceptable. Going through Jomo Kenyatta International Airport after arriving from Entebbe International Airport in Uganda was tedious and redundant. We had to board a bus that took us to the airport where we went up an escalator. Then went downstairs to go through security., removing shoes, belt, watch, etc. TSA no longer requires shoes removal since July 8, 2025. That took a while then the next step was getting to Gate 19. There they had another security station which was redundant. I asked the security official why do I have to go through another security detail when I just spent all my time after arriving going through security only to come here and face another redundancy. They are using the new CT machine and the Leidos screening machine not the old magnetometer. The security had me remove my belt, my watch, etc. This particular machine does not require people to remove their belts and watches. Apparently the security officials are not properly trained on the CT and Leidos machines. For this reason I will try to go through Europe when going to Uganda than having to fly through Nairobi JKIA. The security officer said I should file a complaint. I'm not the only person who feels this way. Travel should be an adventure not an opportunity to torture travelers with redundant security checks that are nothing more than a waste of the travelers' time.

We paid for comfort economy The seats did not recline Staff and crew was not at all helpful

It was good ,I enjoyed it also crew were very respectful and patient waiting people parking their belongings.

boarded in a mannerly process, Departed on time, the pilot pointed out my. Kilimanjaro, snack and drink provided-great 1 hour flight

Overall good experience but for long distances there really needs to be more room.

there really needs to be more room with each seat for such a long flight.

The plane was delayed almost three hours because boarding was unorganized then we were delayed even longer because the plane had an issue. The plane didn't look well maintained, there was also alot of tape on the exterior. I won't fly kenya air ways again after this trip.

Our luggage was supposed to be checked through from Arusha to Cape Town. We didn't know that it was a self transfer in Johannisburg. Kayak should not have sold this flight combination with out a self transfer alert.

There was chaos checking because of a canceled flight the day prior. Also, we had an issue with tickets. The KQ agent went above a d beyond to help us get on board the flight Overall the 13+ hour flight is uncomfortable in coach. I may try to upgrade on return

They weight duty free goods at check in and count the weight as carry on luggage. Results : for 4 bottles I had to opay $150. rip off. Be careful to avoid any duty free shopping at Dubai airport

Food 930 am flight they serve lunch !! In other flight 11 am flight they serve breakfast Crew behavior is bad also overall

They didnt chack the vise for Vietnam (they chaked but sad its was great and then when web had problem, NO Service they didnt unser my messes

If the flight was full I would have been more uncomfortable as the space was small. The seat in front of me was very close, I wear transition lenses and it was too close for a comfortable viewing experience. The foot room was not the best either. The row was empty so I had shoulder width space. The foot space in my opinion could be better, I am just 6ft tall, medium built and found the space mediocre. The AC on the flight could have been cooler. We were delaed on the tarmac and the air con was warm. Even in the air, it could have been cooler. Apart from that excellent service crew, we were delayed on the tarmac and water was offered to us which was of good temperature. The snacks offered were acceptable. Thanks for a safe and smooth journey.

Boarding from T3 is a nightmare for the transfer to the aircraft.

BEST air crew in the industry and service delivery takes it to the next level from great to AMAZING!!!

The timing for this flight is really odd.. at 4.45AM If it was 1AM or 8AM it would be great. I guess its probably for European connecting flights with Emirates? Anyway, for a budget airline, the business class product in FlyDubai is quite decent. You even get Champagne, although 4AM is an off time to have it. The Throne seat for me while is great for privacy, sleeping isn't great for the foot extension. This flight is great for me due to its direct nature but if Emirates did it, I would choose that.

The quality is worse and worse , this business ticket pricing is overpriced !!!!

The Plane was very small.. domestic route will perfect not international

The only highlight on this flight was the taste of the food, which was surprisingly good. Everything else was below average, and the cabin crew service especially stood out for being slow and inattentive. We were surrounded by toddlers/babies and it made our 4 hour flight feel like 10 hours. Granted, that's not the airline's fault, but it added to the overall subpar experience.

Boarding was almost an hour late but there was no communication. Cabin crew did nothing to ensure people kept masks on and even with seat belt sign on people were wondering around the plane.