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friendly personnel

boarding procedure

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

The food was not good

The efficiency and helpfulness of the staff who got us on the next available flight after the one we missed due to the long wait at customs.

old plane, no personal tv

on time

Even for a 50 minute flight, drinks and sandwich was provided

Even for this short flight, drinks and sandwich was provided staff were efficient and friendly

Crew and food

Seat

Not time departure and cabin crew were effective and efficient.

Nothing really

Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase.

I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes.

We waited quite a while to check in our luggage at the Birmingham airport. Staff showed up at the counter only 2 hrs before the flight.

Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure

Wheel chairs for my ill and aged parents was not provided

the staff's courtesy and efficiency.

The food was pretty awful. My main complaint is the four and a half hour wait at Customs in Atlanta. 4 officials aren't enough to service around a thousand passengers. That meant we missed our connection. While I know it's not the airline's responsibility, it is part of the experience and meant we were exhausted.

The cabin crew were friendly, and came round with a second offer of sandwiches when it was apparent that they had more than they needed.

While my seat was very spacious, this was the result me being sat near the front, where the business class seats had been converted to economy class. While the number of seats had been increased, the positioning of the armrests was rather haphazard, such that me (in the window seat) and the man in the aisle seat had business class width, while the poor lady squeezed in between us had less than a standard economy class width to fit into! Luckily there was a free seat elsewhere, and she changed seats before we took off.

Boarding was organised in CDG

Typical low cost airline affair.