Honolulu Car Hire

Ace can also the be the lowest in the deck, not always the highest

Pros: The guys were very friendly.

Cons: I understand getting the vehicle you select “or similar”, but from an Mid size SUV with normal things like auto locks, electric windows, etc. to a Jeep that does NOT have these “assumed” luxuries was a bit of a let down. To compensate they did offer a larger SUV, but being in Hawaii, it’s the last place you want a Large SUV. So we accepted the Jeep even though the carpeting was torn and pulled out on the passenger’s side / Cigarette burns in the seats / and lack of auto anything. Then we were pulled over by the police due to expired inspection sticker. We did not get a ticket once I explained it was a rental. I called the rental company about this and they said they we try to do something... “maybe pay for the ticket” if we got one. They placed us on hold for over five minutes while we were there with the police so we finally hung up. No help or support at all once we left the lot with their rental. When returning the Jeep and informing them again of the expired stickers, they said “...not to worry, that is just a Hawaii thing, it’s no big deal.” Well it was a big deal, we got pulled over by the police because of this “no big deal”. I also informed them that the oil light reminder was on the whole time and he downplayed this as well. My wife, son and I thought these guys were shady from when we first interacted with them.

Bait and switch

Cons: My car was not available at the airport. I was taken to an industrial park near the airport. My car was not there. It was in Waikiki. I was told since it was a booking only scenario I would have to make arrangements to get into Waikiki myself. I cancelled the rental and made other legit arrangements. Fail.

WAY over priced! Kayak doesn't give you the best pricing!!!!

Pros: It was easy to book the car.

Cons: The car rental was WAY over priced. I booked a car for a few days later directly with a national company for a fraction of the price I paid for this rental I booked through Kayak. I won't use Kayak to book a car again!!!!!

Cons: No shuttle to the lot. Location is sketchy. Poor organization. They were nice people just seemed overwhelmed. The first car they tried to give me had a flat tire. When the tire gage came on as I drove out of the lot they wanted to just put some air in it and have me keep it.

Good value...bit of a pain

Pros: Great price for a convertible

Cons: Awkward offsite location. So so customer service. Dinged up car. Check engine light wasn’t reset when we picked it up plus rear tire didn’t hold pressure...Made us wonder how much they truly do between renters to be honest.