Service was great. Food was perfect. My mom needed a wheelchair and I was worried that I will miss the connecting flight. Emirates ground staff and wheelchair staff ensured we get to our gate on time.
Business boarding is too messy, if can be systematic will be better
Although lauded as a superior carrier, I found nothing out of the ordinary about the flight. Even in the AirBus 380, there wasn't much space in economy - especially when the seat in front was reclined. Admittedly, the toilet was more spacious than I've ever seen on an airplane, but the ill-fitting divider between the cubicles left a visible slit that was quite disconcerting. The crew were ok, but they were clearly "just doing their job." There was little enthusiasm - although given the number of the passengers, I'm not surprised they were jaded. I'd fly Emirates again, but I don't hold them above other carriers.
Frankfurt airport was awful! Brand new airport with modern technology but a process that does not keep up at all. Attitude of staff at the airport also disgraceful but that is normal in Germany. One security gate in the middle of Monday and machine clearly not working well. Immigration has 2 staff with serious attitude.
On time, organized boarding, good food and entertainment-plane was clean, comfortable, well-maintained and updated.
Timeliness seems to be optional. Flight was 30 min late despite not coming from anywhere else prior. Information on flight status boards in the airport continued to show “on time” despite being passed the time it should have left.
Due to delayed flight we missed our connection flight to Amsterdam. Though Emirates have rebooked in next day's morning flight, to get the hotel voucher etc could have been improved. We have waited for nearly 2 hours to get the hotel arrangements. Even some Emirates officials were asking why hotel voucher was not provided at the embarking point. However the hotel and food was excellent.Due to lot of flight disruptions huge crowds were present in front of Dubai connect as everybody was asked to contact Dubai connect office. Some better arrangments are to be thought of
Boarding in New York was smooth and well organized. However, the boarding process in Dubai was less convenient. Passengers were asked to board an hour before departure, but after that we had to wait in another area that did not have enough seating capacity. To make matters worse, the flight was officially delayed by an hour, followed by an additional 45-minute delay while on the aircraft. The food was excellent and exceeded expectations. Seating comfort was decent for Economy Class, and considering the fare category, I have no major complaints. The entertainment system was outstanding. Being able to watch a FIFA match live during the flight was a completely new and enjoyable experience for me, making the journey much more engaging.
Emirates has a professional approach to assisting passengers. Staff are helpful and friendly. On our trip from Warsaw to Dubai one air hostessstands out. Nourchen went out of her way to make is feel special. She took a picture of us and gave it to us in a card with a personal message. A highlight of our trip.
I wish Emirates had lights to Philadelphia (PHL) in USA.
Boarding was good , a member of crew tried to accommodate one passenger into the paid exit row which was a paid seat but he wanted her to sit free , upon confrontation he was telling that it’s his right to upgrade , upon asking the supervisor to step in , she told her crew member that it’s a paid seat and passengers have to pay for it and apologize to me .
Boarding almost on time , crew member was very good .just had an issue with my meal , it was not showing but crew understood the problem and reacted professionally.
Boarding queue were long , crew was good , seats were not comfortable food was good .
Fine , short leg space . Not yummy food . But its ok for a short trip ..
Liked the wifi onboard wifi facility. But most of the contents was not loading. Also improve the seating comfort. Atleast make it cushioning and slight slanting. Make a decent leg space.
Crew service and check in are very good Price still high .
Seats distance between each other are short but other things are ok .
Liked the treatment at the counter. Using the tunnel to get into the aircraft will be more convenient especially for wheel chairs.
I had the worst experience I’ve ever had with any type of airline,they destroyed my baby’s baby stroller,that cost more than 2000$,the seats in a 13 hour flight was broken,so I definitely not recommend that airline for other people
Didn’t like anything about the flight: I am so frustrated at this point. Since 8 days I have been dealing with your customer service regarding my seat changes. I paid $51.10 for extra legroom seats and one fine morning I get an email that my seats have been changed. I tried to contact the customer service and they have been just fooling me around stating that my issue will be resolved. Saudia is the worst airline. Pathetic. On the day of my travel, I came at the counter and the guy told me that my seat assigned is 36A and my wife’s seat is different. He then changed my seats to 33A which is not at all a extra legroom seats. I asked the person is these seats are extra legroom he said yes and when I came to the aircraft I am sitting in a normal seat. The TCR Shameer Ansari or Sameeri Ansari came and did nothing telling me that he tried his best find a solution. I need someone to contact me ASAP and I need a refund for the entire flight. I don’t need your Al Fursan points they are worthless. Contact me ASAP.
My gag was left at liayad airport when I landed at jeddah airport 9 am I waited for my bags at jeddah airport till 2.45 pm almost 6 hrs bad very bad
The intettainme is old stuff and difficult to get by WiFi and the chair is not comfortable at all although the staff were excellent but beyond their limited
Very poor show. Flight got delayed due to fog in Lahore. This is understandable. However, no arrangements were made for nany hours, once some things was organised, there was no leadership, no support to families with children's, disabled passengers. Took to hotel where it took 3 hours to sort out room allocation, that after finding partner to a minimum of 4 people. Couples were asked to find another couple before room is allocated. After 2 5 Hours of reaching room,return journey started with total chaos, no leadership at airport. Several derours to finally get new boarding passes. Asking the reason why flight was cancelled, the Saudi airline staff recommended using other Airlines in future.Finally boarding nobody inside the aeroplane helping old, illiterate to find their allocated sears. Sort out luggage storage. All the staff stayed in their kitchen areas to let passengers sort out. In-flight service wad good. Overall very poor experience.
Riyadh to Dhaka was disaster! Passengers were standing the whole flight blocking ways for using restrooms. Bathrooms were extremely dirty. Food quality was very poor. Overall Riyadh to Dhaka was extremely poor and bad experience.
Entertainment on all 4 business class seats were terrible audio and could barley hear. The 11 hour layover in Riyadh was a nightmare and no one told us that nightmare matter what we do or what we were willing to pay there were no places to rest or sleep and nine of the lounges allow you to enter them no matter what unless you are 4 hours or less from flight time. With a 78 yearold mother with me this is ridiculous. The employees of the airline in Riyadh and of the lounge treated us like servants or lower class people. Never again
Thw pla e was freezing by dar the cildest flight i’ve been on. The seats are comfortable the leg room is spacious and the seat is in leather very confy. Unfortunately old plane so no plugs the entertainment is limited the inflight internet is very expensive 20$ per hour for 50mb on a 17h you will take 2 times to contact your family and work. At this cost it goes very quick very high. The food is very mediocre A breakfast tastless A snack A meal super spicy A lot of improvement are to be made
my screen did not work properly. I couldn't watch any movies nor the flight information. I can see the flight info on the remote only. the toilet is very small and tight actually it is the smallest toilet I've ever seen in a business class. ( I'm not a big body person) in Jeda airport the first bus broke down so we transferred to a second bus and it took a long time to move. the seat spacing was good in 2 by 2 configuration. the food and the service was OK for a short flight.
The check in process was a disaster. There no clear lines and there were people everywhere, pushing and cutting in line. There was no communication about flight delay and our flight arrived 5 hours late. Causing us to run to our next flight. Our luggage did not make the flight
I was mislead in the booking thinking I was purchasing via kayak however underpricer was the ticket vendor and I did not have access to seat selection, wifi or the lounge at the airport with my business class ticket for this reason. I did know know these issues were going to occur when I bought the ticket, I was very displeased
Over all good experience. Cabin crew should have been more attentive and the food quality should improve.
The first segment from Atlanta to Abu Dhabi was fantastic, but we got downgraded to a different aircraft from Abu Dhabi to Delhi. We were supposed to be on a flatbed business class when we booked it but just about one week before travel, we were changed to A321 Neo, which just has old-fashioned business class seats that recline but don’t go flat. While I fully understand that sometimes these changes have to be made for operational reasons, but I asked for some credit or compensation for that and I did not get any anywhere with that
Luggage jandling sucks. I arrived in BLR india on 15th and luggage was delivered today 19th. I came for a business trip everything got screwed up. Poor communication. APP kept saying mishandles in BLR. It never reached BLR. I had air tag which showed luggage was in Germany. I could not reach anybody other than the airpprt people. They had no clue and asked me to call etihad. In India etihad number wasnt working.i had to call US number and that person was the only person who seemed to help. They kept me in dark. No communication or email till i spoke to the person in US.i have flown many airlines but never had this experience. For me this was first and will be last in etihad. Very bad.
The food was nice and the toilets were kept clean. I find the cabin bag policy to be ludicrous though, there's no way someone can have a small personal item and carry-on cabin bag weighing <7kg if you need to take a laptop with you, meds, and any valuables and items you can't risk to leave in a cargo bag that may get left behind
Crew from ground is great but the aircraft is small and last 3 rows luggage section was occupied by crew so no space for travelers. Food was OK
Awful , hidden charges for the luggage was a very awful thing, very much a scam , booking the flight thinking the luggage was included was definitely a scam , then the girl that was taking my luggage Ayrlease the airport was an absolute awful , telling me if I don’t have money to take my luggage with me I can just throw it away , how professional, NEVER AGAIN .
Connection booked by Etihad was delayed and upon arrival to counter they closed it and denied boarding although there was still 15 minutes to go . Manager Karen was very rude and did not want to listen seems there as overbooking and canceling boarding was the only solution..
The staff was excellent. They checked on my needs at the appropriate amount, letting me sleep when I needed, checking up when I was awake.
Doubled charged me for luggage and lost $520, dug much into my travel budget.
Airport entrance was working with one single opened location , hall was extremely crowded and insisted on closing boarding with above circumstances to oblige you to rebook.
Worst Airline Experience of My Life – I Would Never Fly EgyptAir Again Our family of four traveled from Makkah to Washington Dulles (IAD) with a connection in Cairo, and it was by far the worst airline experience we have ever had. Our problems began before we even reached Cairo. The aircraft made what felt like an extremely hard and rapid descent, causing severe ear pain for me and my children. My son was crying in pain. When I asked a flight attendant for earplugs or any assistance, she simply replied that they had nothing. At Cairo Airport, EgyptAir left us and three other connecting passengers in a deserted area away from the terminal. Despite a three-hour layover, multiple requests for help, and shuttle vans passing every few minutes, the staff refused to assist us. Only after another passenger loudly confronted the staff were we finally allowed onto a shuttle, leaving us with barely an hour before departure. The onboard experience was just as disappointing. A middle-aged male crew member was rude and dismissive. During our 13-hour flight, no one offered us water, our call button was ignored, and meal trays remained in front of us until I had to repeatedly ask for them to be removed. The food was unpleasant, the aircraft was dirty, and the seats and windows were covered with fingerprints and grime. Cairo Airport itself was shockingly dirty and poorly maintained. I have flown with Emirates and Etihad Airways, and the difference is remarkable. Those airlines prioritize professionalism, cleanliness, safety, and customer service. EgyptAir did not. This experience was stressful, exhausting, and unacceptable for my family. I am sharing it because I do not want other families to go through the same ordeal. I will be telling my family, friends, colleagues, and anyone considering EgyptAir about what we experienced so they can make an informed decision. If I could give zero stars, I would. Based on our experience, I cannot recommend EgyptAir to anyone.
It was better than the previous flight only because the crew was not rude and did not force us to accept food but the entire flight was overheated from start to finish and it was the only time with an airlines i felt i may not make it home .
It was better than the previous flight only because the crew was not rude and did not force us to accept food but the entire flight was overheated from start to finish and it was the only time with an airlines i felt i may not make it home . I will not be flying with them again a different airlines for egypt i will try in the future .
EgyptAir has significantly improved, especially its cabin crew and service. The catering is better than before, though it still has room for improvement. Now we look forward to fleet renewal.
The temperature in the plane was very warm, never experienced in any airlines we have flown, normally its freezing. our trip from JFK to Cairo was unbearably warm.
3 hours delay for a 1.5h flight on a stinky plane
The food was horrible and the service was even worse, the entertainment was broken and missing control stick, even boarding was unorganised unprofessional, even the seats was loose, 5 hrs delay going and almost 3hrs delay coming back, the only thing is direct flight but with all the delays I can get a lot better airline for cheaper and a lot better service.
Very good service with EGYPTAIR, would definitely recommend flying with them.
I lost my bad at Cairo’s airpor… it wasn’t shipped with me on the plane
