Flight was ok
The flight was actually run by turkish airlines, not philippine air as stated in my confirmation email, so we were sent to the wrong terminal. Nothing in the email said which terminal the flight would depart from or that it was actually turkish airlines. Very irresponsible and communication for customers should be much clearer. Luckily we were very early for the flight or it could have caused a serious problem.
Entertainment, and the plane which felt really new and comfy.
Food was a bit boring (because it was such a short flight, I suppose)
Luggage policy, helpful ground and air crew. Price.
IST stoppover, damaged luggages.
Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again.
Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen.
From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great.
The ability to state a seat or meal preference within the app would be good but otherwise all was good.
Good multi media access and content
was very quick
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