The food choices and quality could be much better. It is not what it used to be.
No complaints about anything, food was good, entertainment was good, crew was also very good. Will definitely fly again with Lufthansa.
Pros: "I missed my flight."
Cons: "Helped me get a different flight. I got zero help getting another flight. Or any credit."
Pros: "Crew was very nice"
Cons: "The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight."
Cons: "Cancelling my ticket and put me on another flight Then lost my bag I didn’t receive my bag in final destination"
Pros: "good crew ok food for airline"
Cons: "despite an outrageous price we had problems registering our luggage economy light never heard of it"
Cons: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pros: "The crew was wonderful and as far as airplane good goes, it was great."
Cons: "Leg room"
Pros: "There were so many refreshments and meals for just a 6.5 hour flight. The movie selection was great."
Cons: "Some of the attendants could have been friendlier, but overall they were very available and helpful."
Pros: "Cheerful and very helpful"
Cons: "The food could be better"
Pros: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Cons: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Pros: "Seating was good"
Cons: "Got a seat in the middle - was pretty annoyed with this."
Pros: "Nice crew comfortable seats selection of drinks were good"
Cons: "Better blankets too cold on the plane"
Pros: "Food and boarding process"
Pros: "The willingness of crew to accommodate passengers, comfortable seats very little of turbulance"
Cons: "Everything was OK"
Pros: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Cons: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Pros: "Not much."
Cons: "comfort was awful. seats in the cattle section are awfully uncomfortable and space is at premium. food was bad. the cleanliness of the bathrooms leaves a lot to the desire. the Frankfurt airport is just plain awful. overall, I would not recommend Lufthansa, it was just that I did not have a choice."
Pros: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Cons: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."
Pros: "The Cabin Crew was excellent! Very impressed"
Pros: "great airport and ease of check in and quickness on boarding flight."
Cons: "boarding everyone all at once creates long unnecessary lines when staggered boarding would help"
Pros: "The plane was very good , the hospitality was very good b"
Cons: "Every thing in Lufthansa was horrible"
Pros: "Randomly gave me better seats!"
Pros: "On time flight with no problems"
Cons: "Uncomfortable seats so hard to sleep during flight"
Pros: "Good service on plane seats weren't bad."
Cons: "Entertainment system kept not working. Terrible baggage wait in Orlando. Over 30 minutes after I cleared customs Flight was late over 30 minutes"
Cons: "Delay of over 40 minutes and very dysfunctional entertainment system. Poor plan for connecting flights. We had to run to catch up the connecting flight. Very unpleasant experience"
Pros: "Great service across the board! Wonderful, experienced staff!"
Cons: "Seat space was inadequate. My shoulders are 4 inches wider than the seat space including both shared arm rests."
Pros: "I like on time departure, fast boarding and fast disembarkation."
Cons: "Flight attendants passed only one time with water!"
Pros: "Boarding procedure: well organized Crew: very polite and supportive Seat comfort: good Extra bottles of water very good idea Selection of magazines: good"
Cons: "Blankets too small, material only mediocre Food: rather mediocre (not very tasty); limited choices; poor quality Entertainment: audio and video selection needs to be improved; not was I was looking for; movies too old"
Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."
Cons: "I could not get any information in Moscow until arriving at the airport."
Pros: "Great planes."
Cons: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"
Pros: "Love to be in the air... any flight"
Cons: "Price... When I found this flight it was under $500. As I waited for my check to be deposited the price went up nearly $500 as if it was programmed to go up if I didn't take book it the first time. From that point on, my flight was the highest priced flight np matter where I looked, my dates were the highest priced. Not happy. And my charges were more than the flight. How can that be fair. $400 flight $500 fee??? WTF??? But I needed the flight. I feel like I was screwed."
Pros: "service was excellent, food was good, flight crew very pleasant."
Pros: "Great services and very good food."
Pros: "Boarding staff was cooperative On time departures and arrivals"
Cons: "Crew in Lufthansa are racist. Don't want to elaborate here but trust me for this. Bad quality food. They don't even have sufficient food for everyone. I didn't get two meals on one flight. Loo's are not maintained. Crew too rude. Had called a flight attendant for service but didn't show up until an hour (exactly an hour). Later I had to get up and take it. Can write an essay on my whole journey."
Pros: "Price was right. Aircraft was clean & maintained to high level. On time departure and arrival."
Pros: "Flight attendants pretty good. Got lucky with one of the only 2-seater rows in the back of the plane. Good entertainment options."
Cons: "I'm only 5'2" (157cm) and slim but could barely move in my seat, and if the person in front leaned seat back, it was terrible. Food was lame, really salty and they did not come around with water enough."
Cons: "Me ubicaron en el último asiento y no se podía reclinar."
Cons: "The seats were very cramped. A little about my height, I'm 5'2" and had a difficult time with no leg room. I sat by the window which gave me a little more wiggle room but it was not the most comfortable flight. Also a note about being able to get up from the seat to move about. The other person in the row had to get up to allow me in and out and I still had to make sure not to pull on the seat in front of me just trying to get up out of the seat. Thankfully, I only had to get out twice through the whole flight."
Pros: "The Lufthansa flight was great. The food and drinks for 1 hr and 45 min was satisfactory. The airplane was clean and crew was friendly. Too bad only 10% of the flight was gone by Lufthansa. The rest was done by United Airlines. The airplane was new and clean, the crew was friendly as well.The food at UA was so cheap it is a shame. On the domestic leg they give you 5 fools fish or crackers and soft drinks for 4 hrs flight. At the same time each and every passenger was asked personally if he or she will buy breakfast making the person feel guilty if not buying breakfast."
Cons: "Lufthansa is good. UA food is cheap and not enough on the Trans Atlantick flight and hard liquor is not free. On the domestic flight they do not give you food even if the flight is early in the morning and 4 hrs long. That is a shame. Moreover they try to sale you a breakfast package that is design not to get spoiled for three months. The nutrition value of that package is zero even I believe it is bad for you. This is only in the USA. It is a shame how our Airlines treate the American passengers."
Pros: "Lots of great choices in movies and music; good food; great service"
Pros: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Cons: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pros: "I sat in row 95, the first economy row behind Business Class on three upper level of the A380. Infinite leg room. Seat reclined more than usual in economy. Boarding was pretty good. Three gangways, one for First and Business, two for Economy. Crew was very friendly throughout"
Cons: "Seat was still very narrow. I had the whole low cal meal. The fruit for dessert was nice, if half frozen, but the meal was dry chicken breast with some veggies, with a dry chicken 'salad' as side"
Pros: "Food was good. Bathrooms clean during flight. Staff was overall pleasant."
Cons: "Video entertainment menu system was slow to work with."
Cons: "The quality of vegetable roll served was absolutely not upto the mark. And when asked for an alternative such as a bread bun with butter .. that too was denied. For a long flight this small things make a lot of difference in the customer satisfaction."
Pros: "The entertainment was good on board"
Cons: "The cabin crew was a bit rude"
Pros: "Everything is excellent."
Cons: "As mentioned above."
Cons: "Couldn't checkin online. Had to wait in line for over an hour."
Pros: "Very nice at check in and boarding when we arrived running from our other flight."
Cons: "All fine."
$40.00 check in fee if not checking on line, even though we ALL have to check in at counter too. 2.50€ for a water, but at terrible exchange rate for Huf. Uncomfortable at best for 6 hours. Zero entertainment. Crew are nice😃
Everything is just great, it is worth paying extra, but I wish they had a better coffee.
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
Pros: "On time"
Cons: "We got sanatizer when boarding which was so small like a stamp, useless"
Pros: "Seats are ok but unable to recline"
Cons: "Keep up the good work"
Pros: "Crew were very professional"
Cons: "The seats"
Cons: "Lower the aircondition temp, it was hot in the plane during flight"
Pros: "- the food trays of seats of the plane are in such a way that you can lay your head on them and sleep. It’s really the most comfortable of all Continental flights I’ve experienced."
Cons: "- on board WiFi -"
Pros: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Cons: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Cons: "not charge me for carry on luggage"
Pros: "It's the cheapest you can get"
Cons: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Pros: "Once boarding started it was very fast and flight left shortly after"
Cons: "Seats are very uncomfortable"
Cons: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Pros: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Cons: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Cons: "It was hot and stuffy and dirty"
Pros: "Price of ticket"
Cons: "Seats are terrible."
Pros: "On time without any delay"
Cons: "Never announced for non-priority boarding, so many people were late to flight, causing delays. Much less than minimum leg room required for any normal human. Sat bolt upright with front seat digging into knees for 3 hours. Far from the cheapest ticket, but totally no frills, no food, no entertainment, limited baggage. Wizz Air mobile app barely works when required (for boarding passes, etc) Not enough room in overheads for all the carry on they allowed, had to sit with bag and jacket on my lap for flight, as no room under seat either."
Pros: "Service, smiling and attention to details."
Cons: "No kosher food."
Pros: "I liked how the crew on the plane worked. Very nice."
Cons: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Cons: "Unconfortable sears. The seats cannot be moved back. The table is too high. I have traveled a lot but never seen tables at this height (above the chest). No entertainment, no wifi, and no food, but that's ok. After all, it's a low cost floght although many other low cost companies have wifi and entertaonments via mobile devices."
Pros: "The price"
Cons: "The check in was not opened on time The bordibg was not possible on time"
Pros: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Cons: "Everything was good"
Cons: "No air conditioned 2 hours late Poor ground service"
Pros: "Good legroom and comfortable seats"
Pros: "The flight was overbooked so they took my wife of the flight"
Cons: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Pros: "Plane new & in good condition"
Cons: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"
Pros: "Maybe the food selection and the price of it."
Cons: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Cons: "It a good option, a good price, i will fly again"
Cons: "long time wating in bus to get plane"
Pros: "Standard service , even was late come almost in time"
Cons: "Was a bit late"
Pros: "Crew very friendly."
Cons: "I had no what so ever notice that an online check in is required during my booking ,therefore i had to pay a 35 EUR fine for airport check in . Moreover , on the way back we had a long delay from Luton to Kosice without informing us about this delay and the reasons ,expected time of flight..."
Cons: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Pros: "Crew were friendly! The app for the journey is good."
Cons: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Pros: "I liked that I got to my destination in one piece."
Cons: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Pros: "Cooperative and kind crew. Excellent service. Pleasant flight, great landing and take off."
Cons: "There was a delay 1 hr poor service no apology"
Cons: ""Wizard of Oz Airlines" I'm surprised the pilots didn't ask for another hidden fee! Please book a full fair on a major carrier instead of hidden fee fiasco at the airport. headaches before a flight. Keep in mind no wizz staff to talk to before flight or in Budapest. Private contractors from airport do all the check in process and departures."
Pros: "Flight was on time unlike outward trip which was just under 2 hrs late"
Cons: "Very rude boarding staff on ground. Tried to charge me for the hand luggage but did put a small luggage sticker on when I didn't respond. Seats do not recline so most people slept on the pull down tray as a pillow."
Pros: "Non stop"
Cons: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Pros: "No food or entertainment on this flight,"
Cons: "I found the luggage allowance confusing"
Pros: "Friendly staff members"
Cons: "They didn't have blanket and it was very cold.."
Pros: "Nice new plane and caught up time even though it was late leaving left Luton late"
Cons: "Left late"
Cons: "The stewards seemed frustrated. Not quick to accommodate."
Cons: "Chrck up. I couldnt get a wheel chair although I asked for as I m after operation. I had to walk fr miles with 3 security checks. From the min. I arrive to the airport until boarding 3 hours of standing and walking .the air has no facilities to ease boarding"
Pros: "Old dirty plane. Horrible loading not very organized"
Cons: "Needs to be cleaner, better organized"
Cons: "The food options, the crew could have been friendlier and the seats were not too comfortable"
Pros: "Was good flight to New York I thank lots both crew they were fantastic"
Pros: "Nothing was very good."
Cons: "Long delay for taking off, probably because of the late arrival of my first flight. This whole airline must just always be an hour late. My bag didn’t make it to Miami, I have no idea what continent it’s even on."
Cons: "Their boarding process is a mess. Everyone hangs around the entry, they did not call my zones and they only gave the boarding directions in French."
Pros: "Flights were on time, boarding was smooth and there was enough legroom."
Cons: "The selection of movies and TV-shows was comparably small."
Cons: "Delayed flight"
Pros: "Flight on time. No turbulence."
Cons: "No entertainment. Food was a mini ham sandwich and a cake. Plane furniture is getting old."
Pros: "direct flight, good timings"
Cons: "poor planes, poor service, bad food"
Pros: "There were great movies and games."
Cons: "Then boarding process wasn’t organized. The food was nasty. The space between seats were minimal"
Pros: "They were helping an elderly like it was their grandma."
Pros: "We were late at Casablanca airport again late when we landed at jfk so I was late for 2 hours so I missed my transit from jfk to Philadelphia I struggled the whole to get home"
Pros: "We had a tight connection and they bussed us to the next plane. Awesome."
Pros: "Timing was good"
Cons: "Overpriced, no entertainment, no food, nothing."
Cons: "Boarding was awful, planes are not well kept, food is just gross, & the service is just not good at all! For the prices they change this is inacceptable!!"
Pros: "food is excellent"
Cons: "they changed our plan without compesation."
Pros: "Comfortable flight"
Cons: "There were a lot of screaming babies, but this can happen on any flight."
Pros: "Great food great customer service"
Pros: "The aircraft and service"
Cons: "Don’t know"
Pros: "Crew were friendly and professional"
Cons: "entertainment and food"
Cons: "Paying for luggage twice"
Cons: "trip of 26 February was cancelled and no one informed me.I was in the airport with my luggage waiting for another trip. customer service was not existent and inefficient .from 26 February until the 2 of march ,hotels and taxi took all my money. Friday the 2 march I took the fly from Tunis to Casablanca: boarding was with delay more than 60 minutes .food was mediocre and fade and comfort is a matter of chance."
Pros: "We got to Dakar safely and on time"
Cons: "Boarding was unnecessarily chaotic The plane from Casablanca to Dakar was filthy. The trash had been picked up, but there was spilled food all over, like no one ever wipes things down in the procès of cleaning. No soap in the bathroom either. The Dakar airport isnt ready to open yet. Jet bridges aren’t working, they couldn’t find a stair to fit the plane for a while. Luggage is piled all over the terminal. Half the luggage from the plane arrived promptly, the other half took 45 minutes."
Cons: "late boarding. no info for reason for late departure offered. crew on the counter rude"
Pros: "The flight was timely and it was smooth flight."
Cons: "The food on the flight and my table still had the coffe stains from the previous flight."
Pros: "the food, and comfort"
Cons: "The staff in Casablanca at the checkin point was extremely racist. When we are humans, and paying for airfaire we do not deserve to be treated less than dogs."
Pros: "Nice flight with excellent comfort in business class"
Cons: "4 hours without no prior information before reaching airport. Received alert thru TripIt and couldn't reach for confirmation RAM in WDC, New York and Casablanca. Another funny story, I spent more than 10h in the more than busy business class lounge because when sent to Sky Atlas a very impolite lady told me that me that I have to go back to the airport as there was no room and she informed the housing service on that. Will avoid from now when possible to flight with RAM. SORRY!!!!!"
Pros: "Very good"
Pros: "No delays, flight was on schedule."
Cons: "Pretty much everything was okay"
Pros: "I enjoyed not having anyone sit next to me because my seating was a little uncomfortable."
Cons: "That the air quality of the plane was poor, and the staff could have been more attentive."
Pros: "The food was fine, we left on time, no issues at the gate and quick departure."
Cons: "The plane seats were old and worn but that's not an issue. One of the crew members gave me attitude because I requested thebvegetaroan option after another stewardess said it was available. Apparently it can be ordered online free of charge but the encounter was unenjoyable with him. Otherwise good news."
Pros: "It was okay"
Cons: "No entertainment on flight."
Pros: "Landed safely. Short flight. Dark."
Pros: "Crew was nice. Flight took off on time and landed 1.5hrs early."
Pros: "Food was pretty good."
Cons: "One hour delay at the gate before departure. Packed flight, cramped seating."
Pros: "Overalll good flight. Crew was nice and efficient. Seat was nice but no power port for recharging in business. Was was upsetting was they had a big ad at the airport about trying their last minute upgrade deal but when I did that they ended up charging me more than if I had paid for business class online. Felt a bit cheated on that one."
Pros: "Nice crew and pleasant flight"
Cons: "Hard to find the connecting flight"
Pros: "Crew was not friendly or very welcoming."
Cons: "I can't believe how Mediocre/awful this company is. The only reason we use them is because they are the only ones doing a direct flight from casa to NYC. But we r considering a different option. What a shame !!'"
Pros: "The crew was very friendly. It was nice to have a free meal and coffee offered."
Pros: "I like traveling in the dreamliners and was surprised that this airline used them. I have no complaints. Everything was great. Also, the price was fantastic from Nairobi to JFK."
Pros: "All is well, good crew, quick flight."
Cons: "Airport logistics on both ends bad - buses, slow loading/unloading of passengers, etc."
Pros: "Getting off the plane"
Cons: "Air Maroc - I'm throwing my safar flyer card in the trash and flying air Brussels from now. You guys shouldnt be allowed to operate an airline."
Cons: "The lay over timd"