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Paseo de la Castellana, 57, 28046 Madrid, Madrid
0.7 km from
We completely enjoyed our stay at the Hesperia Madrid. The staff is incredible. They are so helpful and kind. The hotel is a small boutique hotel above the hetic area around the Prado, so it is a bit more quiet. There is a 4 star restaurant in the hotel. We had a beautiful room on a high floor with lots of light and a lovely marble bath. I would definitely stay there again! Nothing I didn't like
hotel has a small bar but 2 TV sets that are on full blast showing football.Not exactly a quiet and sophisticated bar more like a football pub.
The staff were excellent. My wife suffered a nasty fall one night when we were out, twisting her knee badly. This resulted in her having to stay in her room for 2 whole days. The concierge provided ice packs and offered the use of a wheel chair around the hotel and the room staff were kindness personified. The drinks were very expensive though I guess for a 5 star hotel this is to be expected.
Attentive staff, classic location. In my view, the applicable rate should have included breakfast, which negatively impacts the value for money ratio.
Everything was perfect Nothing
The location, quiet, and the room was clean. Metro is close by, and easy to access from airport. The staff on reception desk is not informative. No maps were provided. The breakfast is fair, good quantity, but too expensive for the quality. The signal quality of Internet is fair, free if you use you own computer, or with an extra cost of you use their computers and printers.
Services and facilities
away from the croud no view from the hotel room
the breafast is really for every taste,all the staff of the reception is really helpfull and professional tv could be better
Convenience hair dryer is poor.
Excellent location close to offices, shops, museums etc. Not informed about the breakfast charge as it is not advertised anywhere and I therefore assumed it was included.
The studio was spacious with a self-contained kitchen unit, very useful for backpackers on a budget and families. The staff were very helpful and polite.
Meet my expectations, Very poor breakfast.