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Excellent location for large corporate hotel. Professionally staffed and wonderfully anonymous. Only downfall for me was lack of pillows ( though info digest in room suggested this could be resolved by reception )
Awesome location with perfect view which I do not regret I requested. Good room with perfect design and huge window. 1) Slight wind from under the door. 2) Some sound from probably disco bar or something late at night. 3) No free WiFi internet even in the hall!!! 4) No space in fridge for our own food. It was stuffed with their expensive mini-bar stuff.
Hotel was very well located. Close to main attractions, food and shopping and half a block from train station. Staff was helpful. We arrived early after a long train trip and they were able to acomcomodate us. Room was nice too. Room was very hot. We could not turn the heater down. We notified the hotel staff and they were able to lower the temperature a little bit but it was still warm. I woke up with a headache every day. It was the only inconvenience.
Location Close to Friedrichstreet station Hotel Room should be cleaned better. We found dust on the floor and desktops near the bed. Courtesy of the reception staff can be Improved by simply saying 'Hello' when entering the Lobby.
The friendliness of the staff and their smiling reaction to any request.
The view of the aquarium from the room was super! Good location. The bar was a little pricey!
Bed, Wifi, Staff
Breakfast Their systems was break down when we arrived the otel, and reception clerks was not experienced people.
Great hotel, there are no complaints but it would be perfect if they heat the pool
Location noise of the nightclub every night
excellent hotel in former east--good central location; staff friendly and efficient. garden view rooms are quietest and pleasant.
The great location of the hotel, perfect for sightseeing and shopping.The rich breakfast, and also the helpfull staff. I think the room was a little bit small.Apar from that,all other aspects were from fine to excellent.A very nice and convienient hotel in generall
convenience of location The toilets for the ground floor are on the first floor
Location, clean Movies option on TV didn't work even after staff member came to the room to reboot. The only option they gave was to switch rooms. Hot chocolate extremely overpriced at €7.50
Confort, location, reception. Comunication by phone, by occasion of reservation, was very good Nothing specific. I did not receive confirmation of my reservation through the internet and had to call the hotel.
Location The hotel has no mini fridge.
Clean and near subway station, but need 15m walk to central station N/a
The hotel is located just opposite the train station. It's a very happening area of the city with many restaurants. The rooms are great with all the facilities you would require. The staff are very helpful and warm. Nothing. Perfect hotel for a base in Berlin.
Excellent location, in the same block of the Underground station and opposite the train station. Main attractions are within walking distance. Staff was friendly and we could agree a late check-out. Nothing
Everything we wanted to visit was either in walking distance or we had good access to transport. I found the hotel very quiet and all the facilities were clean. We found the staff very nice, however sometime felt they didn't always understand us properly, but this may have been as we didn't speak English. As I didn't like to have my room cleaned every day on two occasions we put the do not disturb sign on the door as we knew we would be returning to the hotel a few times during the day, this lead to a notice on the door on the second occasion, we felt this rude as it made us feel we were breaking some rules by not letting the maids in for a day. I also found the pillows quiet uncomfortable but did not feel like it would be okay to ask for more.
Location The bathtub filled with water up to my ankles and drained really slowly