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Cleanliness, design, quality of construction, value for the money, staff. Best budget hotel chain in Europe. Will always return when I am visiting Berlin. Nothing
Very good value for money in terms of room and breakfast plus friendly and customer-orientated staff. Nothing
We ( Family of four) liked the friendly atmosphere, the location (in the shopping area), the swimming pool and the excellent breakfast. We recommend it for Berlin. The best.
brilliant. Location in amazing restaurant, in the center of everything. Best value for your money. Nothing bad about this place
Elegant, clean rooms. I called ahead about a special request, then wrote it also on my reservation, but it was not prepared, and i had to wait when i arrived. Also, a plug by the desk would be nice.
Excellent staff, great location amazing for shopping!! X
Nice, large and clean family room. Excelent location on 10 minuntes walking distance from KaDeWe and main shopping street. Still the room was quiet. The personal spoke mostly Russian and German. Only the receptionists could speak good English
relax, comfort, qualty of the service overall
the location poor service
The friendly staff made this hotel even better. Also, it was cheap and cheerful with nice clean well decorated room and good location in the gay district. Easy train travel to see the sights of Berlin. I also recommend Pizza Luna down the street for food. The room was way too hot when we got there but after several hours with the window open it was perfect.
value for money noise
This hotel is an old-style one, means its rooms are spacious like the good old days. It is not a luxurious hotel, but it is much more than decent, the rooms are very good, the breakfast is also an old-style - not sophisticated, just very good! If you are sick and tired from boutique hotels offering odd non-comfortable too-designed rooms and too sophisticated breakfast, this hotel is for you - less experience, much more comfort and value. The room is very clean. The location is very good as well - 5 minutes from KDW and very close to the gay area if it's important. Actually nothing. They could be a bit more generous with late check out - the policy is very strict there - but nothing serious to complain of.
I travel quite a bit, and have stayed in dozens of hotels primarily because of my job. Would I stay in this hotel again? Maybe, but next time around It would not be my first choice, second choice, or third choice; only if nothing else is available in the area, and there are many choices to choose from in this hotels general area. About the staff: I would say that half of the staff was extraordinarily friendly while the other half lacked couth; a bit on the rude side, and a bit impatient with issues dealing with guests. Those that were friendly were really great, and pleasant to come in contact with. About the internet; can't understand why only one person at a time can use the internet in room after it has been purchased. This is the first time I have had this issue. I was trying to book flights and we needed to use two laptops, but because of this odd rule we could not:VERY INCONVENIENT. The housekeeping staff was very friendly and did a wonderful job.
This hotel is in a great neighborhood, that is not overrun by tourists, and has plenty to do nearby. It is also a close walk to server S-Bahn, and U-bahn stations. The room was small, but well designed, with everything just barely tucked into place. It was cozy, but not cramped. Also, there was AC, which is helpful during the heat wave that Berlin has had this summer. The staff spoke excellent English, and were helpful and patient with my flagging German. The breakfast is overpriced for what it is. You can get similar food for a third of the price at one of the neighborhood bakeries.
Location, quick access to U-Bahn No mini bar, no headache tablets, no extra facilities
big room, nice facilities dirty dishes in the cupboard on the first day we arrived
It was clean and friendly, Easy to get from Airport N/A
location Dark rooms ,need renovating,,towels not changed for a 3 day stay, lack of tea,coffee facilities,poor basic breakfast
Staff were very helpful at times
Very good position, nice breakfast, free WiFi.
Very friendly atmosphere.Staff very helpfull and polite especially at the reception.Nothing was too much trouble.Would highly recommend this Hotel to a friend.
Excellent breakfast They should call a plumber because it smells very badly in the bathrooms