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Excellent central location. Room well-laid out,warm,comfortable, very clean, nice hot shower. Stunning view! Plenty of choice at breakfast. Queues to check in. Very loud music outside hotel which started about 22.00 and was still going strong at 2.30, when I finally fell asleep. Coffee cold at breakfast, as they put it in pots which were then left on the table throughout breakfast service.
Location. Nice room but small, Great view Quality of accesories, ie. towels, toilet paper, soaps and shower products. Also they charged guests to access their Panorama Terrace which is advertised as a positive point to the hotel, we found this a bit rude to say the least. Breakfast was expensive and there was no cheap option for my wife who doesn't eat much for breakfast
The location of the hotel for fantastic for sightseeing - very central with good access to busses and trains. The staff were helpful and the accommodation very comfortable. Will definately stay again. All good
The toilet facilities are not satisfactory. It is a problem, that the toilet almost is situated in the middle of the room with poor privacy.
Clean room with great location. The Internet access was very expensive. Restaurant was well furnished and great service but the food was a joke.
Location was great, and the bar was really nice too. on arrival we were told that the bar on the top floor did not exist anymore so that was a little disappointing. on arrival we were told that the bar on the top floor did not exist anymore so that was a little disappointing.
the Sunday brunch! room was a little bit small - no much room between bed and desk
Awesome location with perfect view which I do not regret I requested. Good room with perfect design and huge window. 1) Slight wind from under the door. 2) Some sound from probably disco bar or something late at night. 3) No free WiFi internet even in the hall!!! 4) No space in fridge for our own food. It was stuffed with their expensive mini-bar stuff.
Good location and good breakfast
The breakfast was amazing. Rooms very clean. Hotel ideally situated to get around Berlin.
Great location and tidy rooms. Panorama terace was not worth the hype.
Location, Comfort Parking is expensive
BREAKFAST WAS GREAT. THE ROOM WAS VERY DUSTY.
Nice hotel and fantastic location, free wifi and helpful friendly staff.
The location is really good. Breakfast excellent, good price. Room interior was really nice and bed was super. Next Berlin trip I will also stay with you.
Very clean modern hotel, ideal location for our 1st trip to Berlin, would not hesitate to stay there again.
Great location only five minutes from metro and train stations, shopping centres and restaurants. Hotel clean and comfortable. Reception staff very efficient. Wifi extra charge (very expensive) in rooms and only free in reception area. Hotel expensive.
The hotel was great - the staff was friendly and helpful, breakfast was good, the rooms were remarcably clean. We liked the concept of the hotel.
H2 hotel fully booked on arrival, upgraded to Ramada next door, so this review relates to the Ramada.
Comfort and security.
Reminds me of a Kimball or Westin chain - chic and comfortable. Great location in the heart of everything. Friendly staff gave me a complimentary beer.
Service by all employees, front desk, restaurant and housecleaning Good Restaurant with fair prices Good breakfast Nice modern room Good WiFi Easy access to public transportation It would be rated excellent if the Air Conditioning cooled the room! The room was too hot at night even with the thermostat set to the lowest position and fan to the highest. Made it difficult to sleep.
I liked the restaurant, excellent food and very nice service. Location is great too. Reception area and friendliness of the staff too. The elevator and the corridor leave an impression that you are entering an old building; not very fancy for a design hotel. The room was very cold when I arrived (the guests are supposed to turn the heating themselves?!). Also the view on the backyard is not very nice either.
very central no porter to help with luggage.
Near Alex Platz and nearby bakery and minimarket.
Location of the hotel is good. Many restaurants and shops around the area. The hotel staff did not give good instructions for public transport. The tap in the sink is very low makes it very inconvenient to use. You may not want to share your room with a friend that you are not too familiar with because its a open shower and sink area which is right next to the bed.
Great unique and hip hotel for young travelers, fantastic location. Poor option of late night food & staff did not mention breakfast was extra (appeared as though it was included).
I was a bit disappointed as I expedted a better design/ quality. I booked a superior room but actually got a 30m2 double room with just one window. Also the traffic noise during the night was a bit ennoying. I would not recommend it to others as you can get better accomodation for this price, e.g. the "Q". Please see above
everything was very good, the size of the room and the price were excellent
My husband and I stayed at this hotel for 5 nights and we had a wonderful time, we stayed in the executive suite which was large bright ,modern and clean all in all we enjoyed our stay at Lux 11 and would definately stay there again as the location was also good! A couple of the reception staff were not so friendly and they forgot our morning wake-up call, luckly I woke up anyway!!
It was calm, clean and comfortable, and the staff were welcoming and helpful. Felt that the supply of tea/coffee bags was inadequate, they should have been replenished each day. We also felt that the breakfast was mean and overpriced for a hotel of such a category.
Excellent location. Staff are friendly & helpful. Design of room is very modern, amenities used are of good quality "Aveda".
Great location for Mitte district, travel, shopping etc. and very good hair salon downstairs. Staff were not at all helpful when asked to assist with restaurant bookings/recommendations or usual requests that you might expect to be met e.g. a telephone call when the room is ready as it was delayed when we had arrived. Furthermore, we paid for a balcony room but did not get one. When we complained about this upon receiving the bill, we were told that some superior rooms had no balcony.
Great Hotel...It's our second time in this hotel.. and it won't be the last...
Excellent location. Well appointed room (it felt better than a two star) and helpful staff. Clean, well serviced, quiet and comfortable. Nice breakfast too. No complaints.
The quiet and relaxed feeling in the hotel There was not much space to sit at breakfast and a lot of lines to get to the drinks and the food
excellent location, cleanliness only one power socket in the room
Friendly helpful staff and great modern hotel in central location.
New hotel, very comfort and clean room Air condition not working properly
Easy to find, great value for money, friendly and helpful staff, fantastic location
It was a great hotel, very clean, nice staff, good breakfast and the location was the best! It was not possible to switch off the light in the ceeling to only use the TV, bathroom or bed lights. Very frustrating!
The Hotel is fantastic great modern feel, staff were excellent, good mix of restaurants within 2 min walk, Breakfast was buffet style and great value at €7.50
location, cleanness, simplness, easy modernity and style, and that it was brand new the fact that we had to ask for additional soap and shower liquid, becayse we did not get any new ones the next day.
proximity to Alexanderplatz. Quiet. Warm. No tissues in room. instant coffee.
The helpfulness of tghe staff and the excellant breakfast
The central location of the hotel. Very helpful staff speaking good English. Noisy building work outside starting at seven in the morning!
A clean Central hotel. Basic but modern facilities. Would stay again.
I liked that the hotel itself was quiet. Staff was very helpful. It was very noisy outside the hotel. There is a tram line right in front of the hotel. Also, there is also a disco club located on the opposite side of the street, so Friday and Saturday nights may turn into a nightmare for those who wish to sleep.
Room was clean, beds were comfortable. I would never stay again, there was a night club over the road that was still open when we left at 8am. Noise all night
Very clean hotel with no-nonsense rooms. Quite good if you don't plan to stay in the hotel the whole day.
the convenient location to transportation and easy access to shopping the A/C did not work properly but fortunately the weather was good and so we left the windows opened
Nice, modern and new hotel. Breakfast was very good. Excellently situated in Alexanderplatz. Air conditioning was not very efficient or it was not enabled.
Modern and new rooms and facilities Scaffolding outside my room so could not leave my window open.
I was placed in a room with only men for the whole five days. One had a knife and one group had drugs, so I didn't feel safe being the only female. People were smoking in the corridors. The noise at night from other people on the same floor was terrible. People screaming and shouting all night, slamming doors and knocking on people's doors and then running away like five year olds.