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Its location, layout of room and bathroom.
Location, service, room
The hotel was very central - an ideal base for touring Berlin. In fact, you could walk to most of the tourist spots from the Hotel. There was a swimming pool and sauna available to guests, however to use the sauna there was an additional charge.
Great hotel, there are no complaints but it would be perfect if they heat the pool
Large room with King Beds and large bath with shower and amenities. Located in safe area of town . We walked to most attractions. Subway was in front of hotel - very convenient. Wonderful breakfast feast was included in our pkg. good price! Wi-fi and internet in the Hiltons was outrageously expensive. $10.40 to print check-in for air travel. We walked to Starbucks for free internet.
good location and worthy of its star rating. The renovations were not too difficult to live with but did restrict easy movemnt around the hotel. looks like these will go on for a few months yet
Excellent service, convenient to U Bahn (station entrance was 50 ft from the hotel entrance) and it was in the middle of many points of interest.
Location noise of the nightclub every night
the restaurant :traders Vick not very good food at the room service
Very efficient and superb location. Slow service for lobby guests and poor lunchtime cooking in Mark Brandenburg Restaurant.
Nothing The smell of the carpet in the new renovated floors, you pay 12.50 euros if you use the spa(what 5 star hotel does that??).
Gorgeous decor and incredibly friendly and helpful staff - they were so good to us! We arrived well before the check in time started and they were still able to get us settled in to our room within minutes. For some reason, we were put in a room with two single beds? But honestly, we were so jet lagged it didn't really matter. The beds were VERY comfortable as well.
Great value for my money and nice facilities.
Wonderful hotel, good location, nice pool and jacuzzi
central location no coffee making facilities, no kettle
excellent hotel in former east--good central location; staff friendly and efficient. garden view rooms are quietest and pleasant.
The location was optimal.Breakfast buffet was all one could ask for. The concierge Mr. Lindner was especially friendly and helpful. I definitely would choose to stay there during my next visit.
The great location of the hotel, perfect for sightseeing and shopping.The rich breakfast, and also the helpfull staff. I think the room was a little bit small.Apar from that,all other aspects were from fine to excellent.A very nice and convienient hotel in generall
The location. Lack of coffee and tea making facilities in the room.
Cleanliness , friendly staff, location , breakfast /food,very helpful staff Location of the room in proximity to the elevator Not enough towels, shampoo and conditioner Paying for the internet ,( not a big deal , but the fact that it's not free is annoying!
Lovely lobby, nice bath robes, the room was great! The pool staff was a bit snooty. The breakfast hostess tore up our ticket when we realized that breakfast was an additional 26 Euros per person and decided not to take it.
Room service was great, location was excellent. The staff was not flexible or terribly helpful - other than the concierge. Was surprised I had to pay for wifi in a hotel of this quality.
Comfort, design, location, elegance, exellent food in restaurant, excludingly comfortable bed, good service
The position of the hotel We were dissappointed there was no tea and coffee facilities in hotel.
Comfortable room - very good service
Location, quiet rooms, friendly, happy staff. Deluxe linens. Comfortable beds, warm bathrooms. Staff is eager to please. After two stays at the Regent Berlin I can highly recommended staying there. I will stay there again. Computer in business kiosk a bit slow if you want to print boarding passes. Not of significance to me, but this is the only negative I can come up with.
Great rooms as opposed to typical European small room, bed was actually a queen not two singles put together. Staff English is exceptional, restaurant is very good, and has a gym. In a very nice part of town though those looking for more nightlife will need a short cab ride.
We liked best that everything was taking care of. They have a TAO and really live up to it. Splendid.
The location is fantastic. The rooms and bathrooms are what you'd expect of a 5-star hotel. Staff was knowledgeable and helpful. The restaurant, although a 2-star Michelin rest, we thought didn't offer enough choices.
The hotel is beautiful and very conveniently located. The staff was very friendly and helpful; and the room was immaculate. Highly recommend.
excellent staff and excellent food and excellent services- cleanliness -comfort
Excellent service. Staff had the correct service attitude.
The location is superb! So is the lobby of this luxurious hotel. The staff is very friendly and proactive, especially in the restaurant. WiFi is available only at the lobby although is declared to work in the room as well (at lest at the booking.com). The room is spacious but rather non-cosy...
Great location, beautiful room especially the bathroom and very friendly staff.
Nice old style luxury
service, facility, location & rooms all top flight. very much worth the price.
Thought our room was excellent and location could not have been better.Staff was excellent and very helpful with any requests. I would not recomend getting a massage. Although I booked an hour for a total body massage, which I confirmed with the massuse prior to his starting he only did my back and head. When I inquired after why he did not turn me over to do the other side, he said for that I needed to book an hour and a half. What a rip off. Certainly not in keepimg with the standards of a Regent Hotel.
Excellent staff and hotel and great value for money. Nothing was too much trouble and the staff response to our queries was instant. We had to plug in the ariel of the tv ourselves and the telephone wasn't plugged in. No clear instructions on how to contact Reception since the booklet said one number when it was in fact another one
Location, staff, room add spa! :)
Clean room, wifi, good breakfast, good price, good staff
Everything we wanted to visit was either in walking distance or we had good access to transport. I found the hotel very quiet and all the facilities were clean. We found the staff very nice, however sometime felt they didn't always understand us properly, but this may have been as we didn't speak English. As I didn't like to have my room cleaned every day on two occasions we put the do not disturb sign on the door as we knew we would be returning to the hotel a few times during the day, this lead to a notice on the door on the second occasion, we felt this rude as it made us feel we were breaking some rules by not letting the maids in for a day. I also found the pillows quiet uncomfortable but did not feel like it would be okay to ask for more.
The hotel is very central. The rooms are simple, clean, good area, with a nice design flavour. Very central - nice restaurants and bars near the hotel. 2 duvets in one king size bed. Had to ask to refill the soap vessel and water in the room.
comfortable location, style design, free of charge of standard number on superior, friendly staff. expensive breakfast
good location close to key attractions in Berlin plus discrete and competent service
modern hotel, spotlessly clean and comfortable in the heart of the city. very good value and the option of a continental breakfast in the bar, at 7.50 was really good. could not get the wifi to work on my iPad but there was a business area with 4 computers anyway for free. Highly recommended.
Location The bathtub filled with water up to my ankles and drained really slowly
You made us feel special! nothing
Very good location - good access to the city center and the tourist attraction, quiet and sophisticated surroundings. Very good facilities at the price.
washroom was really clean ..like home Breakfast hall was too noisy and breakfast slightly too expensive, 15 Euros could be optimum
Best breakfast buffet I have ever seen!!
Location. Wifi should have been free. Didn't like having to share tables at breakfast.
Excellent location, in the same block of the Underground station and opposite the train station. Main attractions are within walking distance. Staff was friendly and we could agree a late check-out. Nothing
Great location right across the street from the Freidrich Strasse S-Bahn and U-Bahn station. The staff recommended several great places within walking distance for dinner. Construction during our stay caused some early morning noise. Probably not a problem any other week of the year.
the location was excellent and the rooms were comfortable and clean the staff were not helpfull or polite.
The staff was very friendly/helpful. The hotel is very well located - within 100 yards of the Friedrichstrasse train station. There are many nice restaurants within walking distance and it is very well located for sightseeing For a hotel of this class and price, one would think that Internet access would be free. Also, wireless access is not available in all the rooms.
Excellent location, comfortable room, cosy hotel - not too large The fitness room is poorly equipped. Part of the rooms face the Friedrichstrasse railway station.
unbeatable location -literally at the steps to the major U bahn and S bahn station in historic Friedrichstrasse We were unlucky with our room (2nd floor facing the railway track, exceptionally noisy) Last time we stayed our room was a few floors higher and faced out onto Friedrichstrasse itself which was much quiter.
Comfortable, quiet room on backside, with big bed. Central location. A bed reading lamp was broken (repaired the next day), and the middle window blinds did not function (not repaired). Staff has no clue about shops and restaurants in the neighbourhood, apart from the Starbucks next door. There are excellent traditional coffee places around, much unlike the neigbours, but one has to discover these oneself. No free wireless on the room.
Excellent service, beautiful design, amazing location
concierge assistance was excellent overly enthusiastic waiting staff kept interrupting my breakfast
Staff were friendly and efficient Food was good The corridors were not air conditioned (or not operating) The room had no full length mirror
Service was very good It was a cold hotel everything was just functional.
Design, Location Restaurant Food very poor, bar very poorly run
One of the best hotels I have ever stayed at. Perfect in every way. I had the worst hamburger I have ever had at the bar downstairs.
Excellent room and food.
Great bathroom and amenities. Wonderful location and restoration on old bank building Internet charges seem high. Bed sheets should use higher thread count
Very comfortable - helpful staff - great location - luxurious spa and pool facilities. Wi-fi is not included in the room price and should be.
Staff members greeted us warmly and the lobby looked very luxe, so it was a good first impression. We found the room and bathroom to be very clean and of a good size for two people - not spacious, but pretty similar to most American budget chain hotel room sizes. The bathroom had a large countertop area for toiletries, and it was great to have some chairs in the room, too, so we didn't have to sit on the bed all the time. Sure, the carpet looked worn, but nothing else looked shabby and it didn't affect our comfort level at all. We always hung the "do not disturb" sign on the door overnight and were never bothered by housekeeping. Plus, the location was perfect - a block in one direction to the metro, and a block in the other direction to the bus. It was extremely convenient to get around, and close to plenty of restaurants, shops and things to do and see. We got an excellent deal on .Price..line. and were very happy with our stay. The water temperature in the shower fluctuated a bit during peak showering times. Also, the mattresses were harder than I'd like and thus not that comfortable for me, but that is subjective. Pillows were quite flat, but they happily sent us more when we asked.
I liked the pool and that they had bikes for rent. It was close to a lot of things which was very nice. Housekeeping woke us up every morning at 10 am. When I'm on vacation I don't want people coming into my room and waking me up. Any other hotel I've stayed in they don't start housekeeping until noon or so but I guess that's how it is here in Germany. The shower wasn't draining but they fixed that the last day we were there.
friendly atmosphere, helpfull staff using the internet computer together with printer didný work. staff was helpfull to give me another opp.
Central location, the staff were friendly and helpful, all the rooms were clean and comfortable, the hotel has a very modern design and feel. The food and drink, especially breakfast, was very expensive
Swimming pool Cigarette smoke smell
Thhe Breakfast Buffet was fine! The Hotel is really old and you see it in any corner! The carpets are from the 70´s the curtains were so dirty and even damaged! It was difficult to close the curtains to get darkness in the room to sleep. Even the uniforms of the staff were obviously used and old like the carpets! Not a good feeling to stay in that house.
Closeness to the start/finish of the Berlin Marathon Swiming pool water was very cold.
very beatutiful. convenient for my purpose, good facilitie including pool,lounge with interent access
We were given a suite which we hadn't booked but was perfect for a family with a sofa bed for our 2 year old and a cot for our baby. lots of space and comfort as a result. one of the reasons we chose the hotel was for the swimming pool which we thought would be nice with children. Unfortunately it was freezing cold, too cold for the baby and our 2 year old was shivering for an hour after using it!
Nice staff, polite and helpful. I think it's an expensive hotel and it needs refurbishment. It doesn't look like a 4*hotel (e.g. no shoe polisher, no tea/coffee in the room, the room smelled as if somebody had just smoked before I arrived, thou I had specifically asked for a no smoking room etc.)
The hotel room smelled like smoke despite the staff leaving the window open. The room was tiny and the bed was practically a pull out. I use Kayak to book hotels and was disappointed by this choice especially considering the extremely high price I pay of over 350 dollars for a small twin bed.
Stayed here during Berlin Marathon weekend. Chosen it because of location (500m from the start/finish). Very nice and convenient place. Overpriced, though. After booking I emailed hotel and asked whether the late check-out option is available. Was told that at some additional fee like 30-40 euros it is. However on Marathon weekend they cancelled that feature, which I knew only after arriving. Had to check out early - put some disorder in my plans.
Everything was just wonderful The only little thing was the heating was just too hot
room size, facilities, location
The very cosy and comfortable suite and a great music surround in the suite with excellent radio receiver. Nice bath with Occitane samples, great kitchen, very clean and cosy. That you have to return the key and they tell you that when you want to leave on the back of the hotel which caused me some troubles as I was in a hurry. Than I forgot a gift for my daughter and now I have to pay for the postage to get it. It should be excuse from the hotel and sent in on their expense. Also the communication after I forgot the package was bad - nobody returned me a call or wrote an e-mail telling me - we have found your staff and we´ll send it to you...
Well equipped modern, comfortable and spacious room in a very interesting area in Berlin. Close to transport and within easy walking distance of art galleries, historical sites and quality shops, restaurants etc. Very friendly and helpful staff. A few little quirks, nothing to stop a recommendation.
The room facilities are excellent, and the location is very good, whlst the staff are very helpful and friendly. The room was warm despite all heating being switched off. Because it is a boarding house as opposed to a hotel, the other facilities are very limited, and there is not a great dal of streetlife in the immediate surroundings.
Position, size of the room, mini-kitchen in the room. Never stay in this hotel on Friday-Sunday! You will be awaken at 2-3a.M. by the awful voices of hundred teenagers from the street. Usually they drink in the bar at first and then go outdoors to continue relaxing (till 5-6a.M.). No police to stop them!!!
We were in a light, airy and extremely well-appointed contemporary suite on the top floor. Loved the superb location - central, but quiet with all the key sites so close - and the underfloor heating in the bathroom! Thankfully we were rescued on our first night by staff at the Italian restaurant Sagrantino next door who called out an off-site security man when our reservation wasn't recognised on the external automated reservation machine (it was past 10 o'clock so reception was closed). Also the side of the bath (shower over) is so high it's almost lethal getting in and out and therefore wouldn't be suitable for anyone less able.
Very stylish, modern rooms with lots of room and facilities to cook in a small kitchen corner. Quiet (8th floor). Secure building. Excellent location. The service at the reception could be friendlier and is limited to the hours of 7am to 10 pm. This is more suitable for long-term stays than for a one night's stay.
Roomy and pleasant Very small parking spaces
Very good location, perfect room and excellent value for money.
big, comfortable room breakfast was out of hotel on Sunday
the location was great and the room was very nice. the decor was beautiful the room service was lacking (did not tidy up the room , soaps were constantly lacking). second problem was that there wasnt an electric pot (to make coffee or tea) in the room - something that is standart in 5 stars hotel
Very nice welcoming and service from the reception. Especially a man between 30-35 years (do not remember his name but he surely remembered mine during the whole stay) who made an outstanding impression. I really loved the design of the gym and especially the rings. The only thing I missed in the room was body lotion. With the new airport rules it is difficult to bring if you don't want to check in. Breakfast to expensive-you don't need a huge breakfast -a quality cup of coffee, fresh orange juice and newly baked bread is enough and for that 26 Euro is to much!
Use of the Wellness/Fitness centre The poor quality of the food and coffee served by the roomservice
We really enjoyed our stay. Breakfast was very good, the staff was helpfull.
The location is great and quite historic. For a well located 5 star the hotel proved to be very good value for money. The staff were excellent and provided great personal service and aftercare. Good choice of restaurants and bars locally. I would have liked to see coffee making facilities in the room or available on the floor and I personally did not like the open bathroom design. However, overall would use the hotel again and I would recommend it to others.
Confort, location, reception. Comunication by phone, by occasion of reservation, was very good Nothing specific. I did not receive confirmation of my reservation through the internet and had to call the hotel.
The sofitel berlin is nice The concergerie, they are terrible, they don't help you to find anithing because they don't know anithing about Berlin, and they send you to the worst places in berlin
Location, clean Movies option on TV didn't work even after staff member came to the room to reboot. The only option they gave was to switch rooms. Hot chocolate extremely overpriced at €7.50
Location, Comfort of Rooms, View on the Gendarmenmarkt, excellent personnel
The comfortable bed and extremely clean room Would have liked more water in room
Room service even in the afternoon for towels refreshment