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The hotel was extremely clean and comfortable: bathrooms were great, beds comfy. The selection of food for breakfast was superb. Whilst the hotel was very close to the S Bahn station and tram, I felt it wasn't an ideal location to stay on a weekend break as there is not much in the immediate vicinity.
Everything was basically OK: nice cafe and bars on the 12th & 14th overlooking the East Berlin, very good breakfast buffet. clean and comfortable rooms. No free drinking water in the rooms, which is standard in other hotels of such standard. The wellness center in the hotel was opened from 9 a.m. instead of 7 a.m. as it is stated in the hotel brochure.
Everything the staff, room comfort and size....
I liked the furniture, the atmosphere, the friendly staff, the room. The lobby is very wide, full of light and space: it makes a very good impression at first sight. Our room was confortable and well equipped. Good connection with the public means of transport. In front of the hotel there are an underground station and a tram station to go to the city center, the Prenzlauer Berg and to the Schoenefeld airport. The breakfast buffet is rich and tasteful. I even received greeting from the staff for my birthday. Everything was ok.
The staff was very helpful in assisting me with directions to different city locals, and with the use of the city transit system.
The cleanliness of the rooms. spotless. very helpful & friendly staff. great breakfast. Location. I would have preferred to be closer to the main part of prenzlauer berg.
The convenience of the location. All around were great places to eat and see. It made for a great weekend getaway, nothing was wrong.
good room sizes, well decorated and appointed, comfortable bed and great bathroom with both shower and bath, quiet but centrally located for Prinzlaursberg where we needed to be. Train station 1 min walk from entrance takes you all round Berlin so great connections. I had smoking room, my son not, but the lifts only operate with the specific room keys so he couldn't come visit me in my room (6th fl he was on 8th) so we always had to meet up on ground for first floor. Otherwise was perfect stay for us.
Great modern design. Excellent breakfast buffet. Views from the top floor cafe. They would need elevators in different points so that you don't have to walk such a long distance...
Clean, comfortable, modern hotel with good facilities, staff were very very helpful, breakfast was excellent7 made for a most enjoyable trip. Snack menu was pretty limited in the Sky Cafe & ground floor.
We loved the colours and design of the hotel! Good service and the staff was very helpful, friendly without overdoing it. The only bad thing was that you had to pay extra for the Wi-Fi! Also, the breakfast was delicious but we wished there were more flakes/musli without excessive sugar in it (only 1 of 6 contained little sugar).
The wellness area was not in use
The staff were verya helpful aand welcoming.
Easy accesible, value for money
At the moment we arrived, the reservation was unknown!!! We had to book another two rooms!!! Very poor!!
Nice clean rooms Breakfast price is way too high 15 euro
Attention to the detail.Very clean.Great room.
The room was spotlessly clean and the staff were excellent. Easy travelling distance for everything via UBahn & SBahn.
Rooms were clean and tidy. Facilities were good. we booked hotel at a set price but even with the confirmation they charged us 10euros extra for every room and we had 13 rooms. feel staff did not care just wanted extra money and said it was booking.coms fault. As we were in a different country and could contact no one we had no choice but feel we were robbed and this left a sour taste to the whole holiday.
I cannot fault the hotel, it was well located only 5 minutes walk to the S bahn, U bahn and tram which gave us access to the whole city, functional, spotlessly clean and well maintained. Reception staff were very helpful and friendly. Will have no hesitation staying at this hotel next time I visit Berlin. The breakfasts were expensive compared to what we would pay in England. No problem as there is a large shopping mall located 5 minutes away with numerous cafe's, restaurants and bars. No tea or coffee facilities provided in the room.
The staff were very helpful and were always willing to speak English. We had a double / smoking room which was very clean and tidy. Great bathroom and very relaxed. The bar never really seemed to be open. Although we did go over New Years so maybe that was why.
The room fridge was dirty,and the beds were individual!We were a couple
The cleanliness and comfort everything was great.
Spacious and clean rooms, good tram connection to city center (Alexanderplatz), excellent breakfast We reserved a room with kitchen (Studio), but there was no such rooms. A hotel proposed a free breakfast for 3 persons instead, and it was excellent.
The staff was warm and friendly. Access to downtown was quite easy. Breakfast was delicious. Plenty of hot water and heat. Terrific stay.
affordable price, some staff were quite helpful, others had some difficulty with English Location removed from main centers within Berlin. No easy access to cafes/restaurants within the area leaving you no choice than to eat at their restaurant or catch a tram into other parts of Berlin,
Quit, good confort, facility of parking
The staff was extremely courteous, helpful and patient. When we had a small complaint about the bathroom supplies, they attended to it immediately. The room seemed to be put into order but not cleaned very well during the stay. Used glasses were not replaced and when we ran out of hotel-supplied liquid shower soap, and left the empty container in the sink, the room cleaners put the empty container back into the dispenser.
Appearance looks higher end and being furbished and maintained by people with and eye for detail. Beds are excellent and if you're at one of the higher floors you have an excellent view over Easter Berlin and it's DDR-architecture. Public transport connections are great both day and night. Shower and bathtub tab was broken. They fixed it super fast. WiFi on the 8th floor was absolutely horrible. The €5 I payed for it were refunded after I complained about it. Bathroom smelled a little funny. One of the drains gave a sewer smell. Breakfast was not included.
I only spent one night but the service was fast and excellent.
Super nice and helpful staff comfortable beds and awesome linens super close to local transportation twin beds (pushed them together to make a double)
Location When I arrived they informed that the internet connection was down and they were working on it and were hoping to get it fixed that evening. Yeah right.... the next evening I could finally use it and it was extremely unreliable, which remained so untill the end of my stay. They squarely blaimed their ISP. Actually I don't care who'se fault it is. It is sheer incompetence to not be able to properly fix such a problem for 5 days. Furthermore the beds were ridiculously uncomfortable with pillows that don't even deserve that name. Additionally the breakfast room in the part of the hotel I stayed is a barren sports canteen like room, with the buffet ouside in the hallway.
Very good value for money, excellent room and staff were very friendly. Also liked the Bike Rental place just around the corner, even friendlier! Staff didn't always know what to do re certain things but to be fair think it was one lady's first day so I should leave her alone.
Cleanliness and comfort of room Not many restaurants to visit nearby
room is big there is no air conditioner in summer season, i hope i want to sleep in good condition.
Big, light room, comfortable bed and pillows No refrigerator
Clean, good value for money very far away
I had a complicated reservation for three different periods and the staff made for me connecting booking, that was very convenient very far from any supermarket
Friendly and competent staff, relatively good location and reputation of the hotel, spacious rooms
The service, the food and that we could use free of charge sauna and the fitness hall.
It is a good hotel!
I loved the sauna was quiet I did not like that there as no iron in the rooms, the hotel staff did not ask if we had any questions about the city and some staff seemed to be irritated
Close proximity to subway, you can reach city center in 15-20 minutes, free parking. I stayed here fourth time and was satisfied. Expensive breakfast.
Quiet location, free parking, very good breakfest
Excellent value for money. Friendly staff, very good standards. Very good spa facility. Good restaurant and bar
Everything was fine.
It is clean, rooms are big, prices are moderate. Breakfast cost is $10 which is rather expensive for Berlin.
The room on the ground floor was pretty big. Breakfast was delicous. Good price performance ratio. No Internet connection in the part C of the hotel altough ordered by the reservation
By public transportation, parking. Rooms were well laid out, very clean Very expensive breakfast.
Services and hotel Staf
Free parking, nice, big room and good breakfast. The u-bahn is near.
staff helpful. information in front of bottled water in room said "compliments of Remada" but it then cost 2,50 euros.
Staff friendly and knowledgable. Good presentation of the hotel. Very good facilities in terms of the food availalbe and souvenirs to buy in reception. The only bad point is the location. It rained the 4 days we stayed, so we ended up getting taxis up to the Frankfurter alley ubahn. Then we would get a taxi home from there at night because it was a dark and lonely walk even despite the rain.
The room was clean and tidy. Possibility to park car next to the hotel. Location was good enough for the price (10 min walk from underground).
It's an excellent price for value hotel. We didn't have breakfast however rooms are very clean and big. It's not so far away from the city. You have to walk 5-10 minutes to the nearest metro station. I totally advice this hotel to everyone. Clean, and very economical. And it has its own free car park. Everything was excellent. There has been noting bad with this hotel.
very nice hotel excellent value for money
Friendly, non-stressed and Very helpful staff. My room was very convenient for both work and relax, with its extremely good space!! (Maybe not so lucky next time?..) Quiet and indisturbant location. The drinks made in the hotel bar.. Rather poor ingredients..
Clean, comfortable A bit too far from the closest U-Bahn stop (800 metres).
The room was clean and comfortable. The bed was comfortable. The staff were very helpful. The hotel was quiet and felt safe. The hotel was in a safe area. The hotel was a bit of a long distance from public transport (U-Bahn). The proposed breakfast price was a bit expensive, however we were travelling on a budget and had booked it room only on a special deal through a website.
Very quiet, comfortable, clean and very kind service and very good prices.. Thanks a lot.. I would prefer it again.. It was about 15 minutes of fast walking from the Underground (metro) station (Magdalenestrasse) without any bus between that distance.. No Wi-Fi (very expensive=no wifi)
The sauna! Bathroom was moldy, housekeeping staff occupied only elevator to the 7th floor.
Very nice personell, excellent location... Just great
Wide and clean room, the useful location near railroad station. Staffs were friendly.
Big room, very close to the station Lichtenberg (50m)
Nice shower, good isolation, quite room, nice breakfast
friendly staff, clean
The room was very quiet. Breakfast could be better.
Enjoyed our stay. Really friendly personel. Always a greating when you walk in our out. Ready to answer any questions. Clean nice rooms with enough space. and those showers are nice! Warm and strong after a hard day of work or shoppping ;)
Very friendly and helpful staff
The rooms were super, great location just at bit noice from the train. No
Very big rooms, (room 11). Opposite train station, close to shops. had to pay upfront in advance, small rear car park, fee of 5 euros.
The staff are very friendly and helpful and the location is close to public transport. Hot breakfast food would be a good idea, fried eggs, bacon, sausages, etc.
Nothing too much trouble for the staff. A good and reasonably priced Greek restaurant on the other side of the development meant that no transport needed in order to have a pleasant evening out. It is possibly not for people who don't want an extra half hour's journey each time from the city centre. At the moment lots of upheaval in Berlin with repair work meant that U-Bahn could not be used all the way to Central Station (Hauptbahnhof). But I found it fine and the situation of the hotel was peaceful which is a big bonus.
The building was interesting due to the very high ceilings and large window fronts. The staff were very nice and friendly and there was always one member of staff on the premises. The towels and bedlinen were very worn and faded and the matress was too soft for my liking. Also,there were no ameneties such as an alarm clock, safe, minibar, ironing board.
Station near (5 min walk). Breakfest ok.
The cleanliness of the room and the relation value for the money The furniture and comfort limited. Near a subway station but away from the city center
Staff were very helpful and friendly. An excellent hot and cold buffet breakrast.
Very small room, problems with internet connectivity all the time
Good service on late arrival
Friendly and helpful staff. Charming hotel No tea or coffee making facilities in room.
I booked 2 rooms in this hotel for my family. My wife is disabled, I informed them of this fact, stating that she used and electric wheelchair. The room provided, was almost inaccessible, the toilet in the room was totally inaccessible. SO much so we left the following morning. Do not use this hotel if you have major mobility issues.
We had a lovely stay, the hotel was basic though functional. For the price paid it was clean,friendly and served our purpose as a base to tour from. would reccommend it to those on a budget.Very accessible by the brilliant public transport system berlin offers. The only thing I felt the hotel lacked was air conditioning,we were there mid July with 32 degree heat. Would have been nice though for the price we paid its maybe but much to expect.
the quit location the room for 3 was small
The Hotel staff are well behaved and location was suitable for me. Nothing to complain
I liked the room, breakfast and dinner
We chose this hotel because we intended to rent a car, and in that respect it worked out well - there’s plenty of parking opposite. Our room was small, with pleasant basic furnishings. It was clean and comfortable, in modern style. The dining facilites are good - nicely decorated, very pleasant and efficient staff, and prices are modest. The food is ok if you look lightly upon the universal German tendency to turn every dish into a pile of sludge (beware Swabian noodles!). Breakfast is ok but at 9 euros, a bit expensive. The hotel publicity implied it was situated in expansive grounds but that’s not the case - it’s just on a street corner, about 400 metres walk from a park and lake. The locality, five kilometres from the centre, is in forner east Berlin and 21 years later is still somewhat on the seedy side. The bed was not large enough for two (unless jockeys) but there was a tiny cubicle with an extra single bed that solved that problem. There was space only for one suitcase to be opened. There is no laundry service. Internet wireless in the dining room is cheap at 1.50 euro/hour but appallingly slow to the point of often being useless.
breakfast was very good. only. little bit far of city centre, but public transport ir good.
Staff where helpful and the hotel was very clean (nice bath rooms). I would like to have been closer to the centre,..... but the hotel was lower on cost due to being a 27 min tram ride from the cemtre. The tram (M6) stop is very close to the hotel.
Two rooms in one unit for a family in a reasonable price More genorous with breakfast. Refill courasons (not put only once). Some Vegtables - not many but at least not only fat and carbhydrates
It is not to far from the airport and not to far from the center in the city. Conections to airport by train is OK.
The rooms were very comfortable, as the hotel name exactly indicates. I liked the fact that the family room comprised two big rooms each of which had its own television. The breakfast was satisfactory. At reception and in the room there was plenty of information about Berlin and tours. I highly recommend it. The rooms could do with a fridge. Furthermore, it was a bit far from the centre. However, this was no problem once Berlin has an excellent public transport system. A tram station was just about 100 metres far from the hotel and a tram to the center ran approximately every 10 minutes or less. In about 20 minutes you were in the centre.
Staff at reception very helpful. Beds comfortable. I would have liked better coffee/snack facilities in evening
Provides all our needs for our annual school trip
clean and excellant value with helpfull staff.
Room size, free parking Bed size, bath quality, a beat far away city center
Was generally very good Breakfast was expensive
The location was excellent as it is less than 5 minutes walk from the S Bahn and a further 9 minutes to the airport. There are plenty of shops, market stalls and cafes in the immediate area of Karlshorst. It is possible to be in the city centre within 20 minutes. The hotel staff spoke good English and were very freindly.
The good outfit of our room and the very clean bath-room. To little possibilities to park in the yard of the hotel; We could not receipt Videotext on the TV-set.
Hotel was clean and food was good in restaurant. Easy walk to S-Bahn. Very strange checking in - seemed to be no reception and waitress in restaurant gave us key. Staff gave wrong directions to S-Bahn and didn't speak English. Smelled of smoke on our floor but room was ok. Only got 1 tiny bar of soap first day which ran out and didn't get more.
The hotel was excellent value for money, clean, welcoming and quiet. Chosen due to its proximity to good public transport, a three minute walk from Karlshorst S Bahn and one minute from a tram stop.
The breakfast spread was exceptional. Had dinner also at the restaurant and it was very good. My room was clean and the place was quiet, allowing for a good nights sleep. I felt that the 9 Euro ($12 USD) price for breakfast was a bit steep. A cup of coffee and bowl of cereal shouldn't cost that much. Perhaps they could taylor their menu in an a-la-carte fashion.
we went with two couples and had a double room with a sittingroom in front of them, very nice and quite luxurious. Breakfast was good, rooms were clean and spacious. The hotel is located in a not to charming part of the city, about 10 km's from the citycenter. Hotel is about 300 meters away from the nearest metrostation. Frequent arriving metro's bring you in about 15 minutes to the citycenter. No problems.
Decoration Too noisy! cars and tram make the hotel uncofortable. The security is not good since the door in the back of the hotel is not closed during night while the reception is closed and anyone can have access to the entire hotel through the back. Too far from the city center...
Ambiance Your survey put a qualifier on this section "Do not use this review for complaints." If I say anything I didn't like in this section it maybe misconstrued as a complaint.
Best price-value ever! The hotel is not extaordinary, but I did't think that one could get such a convenient place in a city for about € 40,-
Friendly staff and cleanliness was top-quality, especially for the price. Immediate surroundings are not that great but it is 100m away from the S-Bahn. Excellent choice if you are just looking for somewhere to sleep and have some breakfast.
Good facilities e.g. en-suite/breakfast/parking/WiFi at a good price for Berlin Some aspects were more pension than hotel e.g. walk up (up to 4 floors) with no lift, room not serviced daily
Perfect Ticked all the boxes for me and will certainly stay there again on future trips to Berlin
I needed somewhere quiet, clean, comfortable, close to public transport and great value for someone on a very tight budget. This place lived up to all my expectations. I'll stay there again for sure.
the bedsheets werent changed
Free parking It was a little far from the centre.
Bathroom acces not from the room. Quality of room-doors.
Easy transportation to the center, short walk to interesting place: former Stasi prison. Really comfortable, helpful receptionists. Of you want to go to gym, rather find some other then the hotel one.
the smell in the room
There is free parking place, staff was very polite and helpful.
The staff were excellent - very helpful and friendly. The resturant was good, plus there were nearby resturants and large shopping centre. I understood from the website that the hotel was not near the city centre but it was not clear just how far away it was. Although it was an easy tram ride for about 1/2 hour to the city with a ticket purchased at reception, my taxi driver from the train station had never heard of it and had to look it up and even then had some difficulty finding it.
excellent restoran menu and service.
Some of the hotel staff were very friendly and helpful and some others were completely the opposite.Far from the center, but very close to a tram station,so it was easy to approach the center in 15 minutes.Very quiet place and free parking. The internet provision was expensive for short time use.The bedocovers were a little bit tatty, but still clean. Expensive for what it offers.
good breakfast was served ! some of the hotel staff were not friendly.. they were not ready to explain what we ask them
Breakfast is realy good. It is a little bit far from the center. It takes 25-30min from Alexander platz.
Excellent value for money. The bathroom was great for a single room. The room was absolutely spotless. Although I felt safe in the area and the hotel, the fact that the main street door was open all the time did bother me a little. That said, there are two more doors to go through.
The receptionist was so nice and beautiful!
The hotel is rather far from city center, however public transportation is available. Also reception is available only some hours per day, when we arrived we had to wait, so take care to arrive at the shown hours.
intrnet facality in the room can be a good added facality. Atleast one intercom phone number, which can be contacted in the morning between 7 am to 10 am and in the evening after office hours till 10 pm, The instructions to drop the key into the box, before checking out the hotel were not easily tracable. May be , give a sheet of instructions regarding all the system explicitly written. Thanks
Rather in a suburb, but conviniently located to where I needed to go. Rooms very quiet. Train station nearby. No breakfast in hotel, but lots of breakfast places around.
Every time staying in Penzion I’m happy with price and quality. Really after the long busy night you can have a rest and slip whole day in silent and peace.
It was clean and comfortable and easilly accesible.Staff were friendly and helpful. It did not have breakfast facilities. I had to go across to a bakery for coffee and breakfast. They could have had a kettle at least! Not convenient! I stayed for 5 full days.Linen was not changed at all for the period. I had to ask for fresh towels on the third day.The room could do with some air fresheners to take away smokers' smell.
Very close to Berlin centre. Rooms clean. Would recommend Could do with a lift/ elevator
It's a quiet and simple pension with minimum staff, for quick stop and short time¨to stay!