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Easy boarding process, no issues with crew service.

Nothing available without a charge, not even water.

I didn't like anythinkk

You add one more stop to my flight and lost my bag instead to have vacation I am wasting the time to find the luggage

Not friendly stuarders..

They had a snack even on such a short redeye flight!

No vegetarian snack option though.

On time Service. Courteous Crew. No Alcohol policy

Meal was burnt. They should look into the meal heating process :)

Tried to book baggage and seats online for flight from Colombo to Sharjah but website wasn't working, so called their office in Colombo. Was told it was too late to book baggage so would have to pay more than double the regular charge. I explained repeatedly that I had tried to book it but the website was down but the lady on the phone completely ignored what I was saying. She then said I should have called them to report the problem - insinuating that it was somehow my fault that their website wasn't working. Quite an interesting twist on 'customer service' in a service industry company. Nothing in the email I received from them stated what to do should their waist fail; no number to call, no procedure, nothing. I had to take a 1-hour trip into the city to speak to them directly at their office. The lady there I spoke with simply made a few mouse clicks and the problem was solved. This of course begs the question of why that couldn't have been done over the phone. The lady on the phone put me on hold for over 10 minutes, clearly hoping that I would give up and hang up. Air Arabia should fire this person immediately as she has no business being in the customer service industry if she is going to be so insulting to a paying customer. As a member of the company she sheds a horrible and unprofessional light on it.

Nice crew, everybody speak good English.

Waiting for boarding, waiting for luggage, they are to slow.

There was two hours delay on my flight. Almost missed my next flight. No variety of beverages. Very poor.

food

legroom

Late boarding but otherwise good

Cancelled flight and replaced it with a flight 24 hours earlier but would not work due to visa requirements.

The food was good for an airline. Possible the best I've had. Roomy and comfortable

Traveled front Málaga to Los Ángeles and overall the experience was great. The crew was very polite and helpful, the seats have more room than other flights we have been in and the main course meals were very well done. The Moscow airport was very well signaled and super well taken care of. Really easy to find your way around.

The not so awesome part was that the entertainment, as in movies and so on, are only offered in English or Russian. That was it. (My daughter is writing the review for me). My English is just ok and I was pretty bored. Also, in neither flight were we offered snacks. I thought that was strange. Especially in a twelve hour transatlantic flight.

The flight attendants were very pleasant, I had a row to myself and was able to lie flat and sleep. The meal was standard Russian airline food.

The seats were very close together for an international flight - it felt much like a domestic flight in the States. No entertainment either.

No entertainment

Food is good and cheap Beverages are cheap Friendly staff On time

Sharjah airport is very dirty

The staff onboard is great. That is the only thing I have to say about this airline in a positive light. I will not use them again.

no entertainment, no food (without paying high prices for). I will not use this airline again

boarding was fast

seat comfort

Nothin as I want cancel this journey as noone come in these and I booked tickets for my friends and they said not coming and I called air Arabia company 10 days before journey depart and they refused to give refunds and this site is very poor to help customers for these conditions , very bad

On time, clean aircraft. Nice seats.

With the cheapest ticket option you have to pay for choosing a seat. So we didn't. And I didn't expect the bummer - the registration person gave me and my wife the middle seats in different rows, which is kind of unexpected treatment for a family. We couldn't find any room for our suitcases as we boarded not among the fist ones. That's because the cheapest tickets are "cabin luggage only". The sandwiches were too dry, and no juice option.

Excellent service

Delayed departure.