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For a business class ticket the service was very mediocre. We had to ask for coffee after a meal and the service was grudging like we were putting them out. The leg from BOM to LHR was especially bad and the toilets had no water. It was disgusting. Looks like self service is the new model for Business Class. No Thank you. I will look elsewhere

Flying on the Boeing 787 from Seattle to London was everything that I expected. Every thing was great.

The flat beds. Other than that, the place was not clean.

They need to improve their service at the airport. Rather than a bus, they need to park the plane at a station like normal airlines to so passengers can just walk out of the plane into the airport and catch their next flight

we had to walk up stairs to get into the plane--no jetways. Perhaps that's a problem not with the airline but with facilities at Heathrow, Glasgow, and Edinburgh. But it was inconvenient.

Crew was excellent. And no surprise that the seats aren’t comfortable at all. But that is every airline.

They’ve lost my bag and I have no way of really getting in touch with anyone and have received no updates.

We were never able to take this flight because our first flight from Austin to Dallas was cancelled.

The payment system was not working so was unable to connect wifi the entire flight

Last minute gate change. Didn’t put our TSA global on our trip even though we asked multiple times to confirm. Did not help with food when could not eat what was served.