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Crew attentiveness and service as well as the quality of on board dining could be better. Seats and controls are very dated.

Flying on the Boeing 787 from Seattle to London was everything that I expected. Every thing was great.

The flat beds. Other than that, the place was not clean.

They need to improve their service at the airport. Rather than a bus, they need to park the plane at a station like normal airlines to so passengers can just walk out of the plane into the airport and catch their next flight

we had to walk up stairs to get into the plane--no jetways. Perhaps that's a problem not with the airline but with facilities at Heathrow, Glasgow, and Edinburgh. But it was inconvenient.

Crew was excellent. And no surprise that the seats aren’t comfortable at all. But that is every airline.

The flight was great, due to the impeccable service of the British Airlines staff. This was our first time in Business Class and it was amazing. The flight was delayed over 4 hours due to mechanical issues which is our only complaint of the trip.

They’ve lost my bag and I have no way of really getting in touch with anyone and have received no updates.

We were never able to take this flight because our first flight from Austin to Dallas was cancelled.

The payment system was not working so was unable to connect wifi the entire flight