Be careful when renting and returning to avoid problems
Pros: A bit slow - since everything was done by hand - but generally OK pick-up. Problem free rental. We were brought back to the airport terminal after drop off.
Cons: Premium categorized car did not have a CD (!), very basic configuration. Dark courtyard may have contributed to a serious problem that one of the deep scratches on the car was not marked on the check-out form and if it was not for the photos of all dents and scratches made at pick-up I would very likely have to pay for this "damage". Dated photos on the phone helped and drop off completed without further problems.
8 May 2016
Bad customer service
Pros: Car was ok. No issues with the rent.
Cons: Terrible customer service at the counter, pickup and dropoff. Hidden fees appears when you pick up.
16 Jul 2016
Cons: Overcharged for one way rental Santiago to Puerto Montt
23 Nov 2016
Really difficult to find dropoff location
Pros: When we couldn't find the dropoff,my husband went and found someone from Budget and he came and drove us to the location which we wouldn't have found. They said that happens all the time.
Cons: We had to wait at pickup for the car for a while. Then the car was a bit rough looking and gas tank wasn't full but they told us that. The dropoff took about an hour. Thankfully we had a lot of time planned at the airport because we needed it. Sign posts are awful. Apparently, you need to follow the sign for national rental car which is off to the right.
10 Dec 2016
Really slow to pick up car.
Pros: Had everything ready, no changes needes and too 20 minutes to process when I got to the front of the queue.
25 Dec 2016
The rental agency held $4500 because we opted out
Pros: The car was clean and adequate
Cons: Because we did not opt in for the insurance, the rental agency held $4500 USD until we returned the car. There was no indication of this policy beforehand, nor was it listed in writing in any of the rental agreement documents.
5 Jan 2017
Doing a great job with what they have
Pros: Pickup was super fast. I did have to find the area where they kept the cars, but once I located it, the actual picking up of the car was really quick. The guy that was working outside only spoke Spanish, so be aware. You're reading this in English, if you don't speak any Spanish, you are in Chile, you might have some issues.
The car itself handled great. The clutch was smoother than my girlfriends car back home. The A/C pumped out a lot of cool air for the warm summer, and the car had excellent handling and plenty of tire tread.
We ended up getting an economy sedan. It's too bad I forgot exactly which one it was, because that thing went down some roads I wasn't sure we were going to make it down in the Conguillio National Park. We drove it all over the place and it really did it's job well.
Drop-off, again, had to find the entrance, went super smooth as well. It took about 1 minute for the guy to inspect the car, and then I had to go back inside to the counter where they charged my card.
For people reading this, the guys inside the airport seem to have a decent grasp of English. I started in Spanish, but the gentleman I was working with switched to English when he said a word I didn't know, and we completed the transaction in English. So the inside part of renting and paying for the car should be easy enough if you only speak English. The outside part will be a bit more challenging.
Cons: The cars are located outside with no covered walkway. During heavy rain, it's impossible to get your luggage to the car without it getting soaked.
Also, when returning the car, be aware that there's one "Entrance" and ALL rentals are in that same lot. If you're thinking there are separate lots for different agencies, like I did, you'll drive right past the entrance.
There are no petrol stations near the airport, put fuel in the car before you get there when returning it or you'll get charged an arm and a leg. I remembered to do so, thankfully, but I want people reading this to be aware that is an issue with other travelers.
10 Jan 2017
Tried to charge more money
Pros: They said we had to add taxes and insurance to the price ( although it was already included) we denied to pay and used another company.
13 Jun 2017
Their real business is charge for the INSURANCE
Pros: The car was the one that I choose with Kayak, the price with you was GREAT
Cons: For sure I didn't like that they hide their true business with Insurance cost, I can't decline the coverage even though I have an insurance that cover the car damage and the liability.
I know that this is not by Mexican law, and know that the true cost of the insurance is way to low.
Cons: The Garmin Satnav. Didn't recognise some of the towns in Chile. Google maps was better
29 Aug 2016
Pros: You charged me a $4,000 deposit and my plane tickets were thus denied. And i was left stranded in south america and forced to by new plane tickets at the airport. It was awful!
3 Sep 2016
Cons: The employ gave my a bill overestimated of 100$ and corrected on the invoice by hand writing after I noticed it. After al,l he apologized for his mistakes, what is even more lame. He definitely intended to rip me off.
12 Sep 2016
Pros: The guy that helps us with the rental was very helpful and patient.
20 Sep 2016
Pretty good would rent again
Pros: Truck fit our group of 4 and all our ski gear In the back that was good. We felt safe in it driving over the mountains. In the end they said I was charges same as my contract when I booked so no extra fees and I appreciated that.
Cons: Pick up was a little confusing the desk was easy to find but once we got paperwork had to look for the cars and someone to help. Car wasn't ready it needed to be washed and would be another 20 min. We said skip the wash it still took about 10 min. Returning same thing we weren't sure where to leave the car no one came up to us for awhile but when someone finally did they were very helpful and actually took us to refuel the car so we wouldn't be charged for not doing it before hand.
27 Oct 2016
Didn't have car we reserved and were not prepared
Cons: They didn't have the car we reserved and were not very helpful.
23 Jan 2017
Cons: Avis didn't respect out reservation. We had no car.
19 Feb 2017
Turmoil in the middle of rental
Pros: I'm not sure how much it cost me in telephone roaming charges. I have to see on my phone bill when it arrives, But I was called twice during the rental to first, provide my credit card a second time and second, on the fourth day of the rental, I was asked to trade out that vehicle for another one. This isn't easy in the US and in Chile, when I don't have telephone connections and the language, it makes it very complicated. I still am mystified why my vacation stopped and had to focus on Avis emergencies.
27 Feb 2017
Did not rent the car in the end
Cons: The pickup time was wrong and when I tried to update the time, the price went up
21 Mar 2017
Cons: I have picked up the car at Santiago Aeroporto (SCL). According to the recommendation of Kajak, the insurance was booked with Allianz. For unclear reasons, the insurance was not accepted by Avis and demanded $ 4,500 deposit on the credit card.
The car itself was pretty damaged, alternative was not given. Obviously the SUV has survived an accident. Overall, Avis tried and has fulfilled the usual rip-off on rental car stations. Last but not least: Any reaction to my complaints have not reached my email account.
Pros: Very easy process. I expected it too be more difficult. All the employees were very pofesional.
7 Nov 2016
Pros: The price and the car
Cons: Pick up and drop off to slow
6 Jan 2017
Pros: Friendly service and nice car
17 Apr 2017
Check the car overall before leaving the pickup zone
Pros: Like the different models that they offered
Cons: That when I picked up the car, it had a lot of imprerfections. If I haven't told the Rep, I would have taken the car like that and would have been responsible for those imperfections (dents).
1 May 2017
Cons: Tires had no air,15 PSI in one,after pumping tires ,car pulled hard to one side and vibrated violently at 90 kmh,no horn,wiper blades broken,and it rained.
Very dangerous state of vehicle
Check in was very rude,bad artitude
Cons: The car was not ready on time. Also, when we returned the car, they tried to charge us for damage that must have been there when we rented the car but it was so miniscule that no one noticed it. The front bumper was misaligned by millimeters. We had to squat down and stare closely to even notice. Finally, over three weeks later, it seems they decided not to charge us because I received a final receipt that did not include a charge for the "damage".
I know no one wants to admit that they damaged a rental car, but really--we didn't. What's more, I could have driven this car for years and never noticed.
Pros: I liked the process to book online, that was fast.
However, when we arrived the company told us there was no car. We cancelled the booking and left dissapointed. Real let down and caused a lot of stress.