Could have said yes to a glass of wine 🍷 instead of saying we'll come around in a couple of hours
I was in first class. The outlets at my seat did not work. The plane was shabby and run down. I had prepurchsed a day subscription for internet that was not redeemable. I had to repurchase the internet for my flight and then it didn’t work anyway. Quite disappointed in what was supposed to be the launch of a great vacation.
I understand that the food on the airplane wouldn’t be fantastic. However, it wasn’t good at all. 😭
IAD with the archaic people movers is just a place to be avoided.
This flight was perfect. No complaints and only the highest regard for the crew and ground staff and how they executed perfectly. I fly a lot with United and would request predictability and transparency in their operations instead of last minute changes.
The food and sitting need improvements. They were extremely bad.. If you choose to recline, there is no room for the passenger behind you. This is one of the worst sitting arrangements that I ever experience. The aircraft was not properly clean before boarding.
Had one staff that was not pleasant. Seems they are stressed with too many people to care for.
I liked the choice of lemon ginger tea. I think stewardesses can be more considerate of older people needs.
Overall it was good. I missed my connection but I was put on another flight.
They changed my seats after I checked in and I was stressed from the time I saw that information until just before boarding, when the gate attendant fixed it, but it shouldn't have happened. And if it couldn't be prevented, then the people on the phone I spoke with should have done something to help, which they did not, nor did they offer me compensation, just meaningless apologies.
It's useless to complain about the space and the back of the seat, making you sitting vertically like a candle. it's your business model. The "food" - there is no food. But I don't care about the food. It's the seating.
I was sleeping during dinner service, no one bothered to offer meal later, I remained hungry….until I got a morning sandwich!
Flight cancelled, lost luggage, crappy meal voucher. Nothing was good. Still dont have my luggage.
Flight was delayed for 2h. Announcements were poor and I was given 1 biscuit and a bottle of water as consolation. Not happy.
Crew was excellent. And no surprise that the seats aren’t comfortable at all. But that is every airline.
Not so good with their baggage handling as they damaged one of my check in luggage
A good flight back to Tampa and thankfully although we had a 90 minute delay because of thunder storms from Charlotte to bottom iof Florida, it was a prudent to avoid these for a comfortable flight as opposed to being tossed around with turbulence.
bad, made it to connecting flight and they didnt let me board
The onboard service was fantastic, really in a class of its own
Quiet and comfortable aircraft, pretty smooth flight. Very comfortable business class cabin with decent entertainment. Good service from the crew. All in all a good experience.
