It was good, although we could not get our preferred seats, we did enjoy the whole experience from Costa Rica. I still don't understand why our luggage is not the first to come out at the band.
Older aircraft, no meal, only food was for purchase. Not impressed United.
Flight left on time. Boarding was easy. Arrived to EWR 30 mins early. Luggage was deplaned in good time. Overall a very good experience.
See previous note about the passenger in Denver who threw my husband's bag out of the overhead bin in order to maker room for his own. And the flight attendant back up the new passenger.
It was great, I’m very grateful for the pilots and crew flight attendants for everything.
We love united ! We would like to acknowledge Aimee in the lounge near gate 130
get E+, a must for 5 hours flight if you are tall
For economy, it was very good. Staff was great, they even let some of us change seats for more leg room... Put an empty seat between us which was fantastic for a 12hr flight. Onboard entertainment was excellent, I think over 200 choices of movies/tv/etc The bad was the barely/nonfunctional wifi that cost either $16.99 or 1700 miles (full flight). It was atrocious... Definitely the worst of the last 3 long haul major airlines I was on the last few months.
My suitcase was destroyed. The top part where the handle is is completed broken. And unusable now.
Food and flight attendents with positive dispositions and friendly behavior, more professional attitudes
Gate agents were late…flight was late and air attendants unhelpful.
We were in business class and I had seat # 1. This was a night flight and after dinner was served, lights were dimmed and I went to sleep. The crew were loud and noisy so I didn’t get much sleep. I expect the crew to enjoy themselves but would Appreciate some decency in staying quiet while the passengers sleep
Excellent service by the flight crew, and the food was relatively very good compared to other airlines.
They can separate the young children from people who want to have a rest. It had lots of crying and loud noises from the children.
We had a pretty good experience. Enjoyed both the flights. Crew was very good and helpful.
Checking in prior on line and wait time at Gatwick was terrible. I would rate a big fat ZERO.
Was delayed on first leg and missed connection. They would not let me board although I arrived at the gate 5 min before take off. I was delayed 24hrs
The gate at London Gatwick had confusing signs for the different zones and the staff seemed harried because people didn't know when it was their turn to come to the desk. Plus, with there were too many carry-on bag travelers, myself included. The charge scheme for checking bags is frustrating. If you travel light, you want the freedom to leave as soon as you deplane. When you are forced to gate-check your bag simply because the flight is fully booked, you lose whatever time you'd hoped to save because you're still stuck waiting for your bag to come off the conveyor belt.
The crew is very friendly and helpful. The food is good for airplane food. The flight is long and hard to sleep. The leg space is great. The plane arrived in plenty of time.
Bad. After 3 hours on tarmac, flight got cancelled. No assistance whatsoever from BA.
