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Cons: Boarding was very slow.

Pros: Crew was ok.

Cons: Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade.

Pros: Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!

Cons: Pay attention to passengers.

Pros: The crew

Cons: Seat comfort

Pros: Friendly crew

Cons: Hectic boarding; airplane seemed very old

Pros: We were downgraded from our Business class tickets to Economy Plus because the flight was overbooked. The journey and services were poor. This is for a business class passengers who paid full fair.

Cons: All problems mentioned above needs to be fixed. We are not flying BA again. We are done with you

Pros: Nothing.

Cons: My flight was supposed to be at 4:40pm on May 16th. It was cancelled and rescheduled to 2:00pm may 17th. I have been waiting in line for three hours to check my bags, and get on a flight. Still at the original destination, VERY UNHAPPY.

Pros: There were lots of options for inflight entertainment

Cons: The seats are very squished together in economy class. I was very disappointed. I always ride economy but this flight (airline, crew, as accommodations) felt like a “cattle car”. The crew was professional but not friendly, warm, or welcoming. The leg room was limited - quite disappointed.

Pros: The crew was great but the seat wasn't as comfortable and didn't have much leg room.

Pros: Cabin facilities

Cons: They didn’t bring one of my bags

Cons: The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos

Cons: There was no wifi on flight

Pros: Crew were friendly and helpful. Moved me up front in the plane so I could make my connection.

Cons: Not having to walk outside in Edinbur4gh to board the flight.

Pros: Cabin facilities

Cons: They didn’t bring one of my bags

Pros: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements.

Cons: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.

Pros: Good beverage service.

Cons: Over an hour delayj for departure.

Pros: Good seats at back of plane

Cons: Food

Cons: We Flew business class. Very ordinary.

Pros: Food and entertainment were good

Cons: Flight was terribly cold. Better AC management required

Pros: Again staff at mobility assistance were excellent! We were late leaving and pilot made uptime.They really seemed to care about passengers

Pros: Food, entertainment and crew was exceptionally friendly.

Cons: Seats not great for such a long flight.

Pros: Just the cabin crew being nice

Cons: Punctuality KLM is always late

Pros: It was all fine

Cons: Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund

Pros: The crew was great but the seat wasn't as comfortable and didn't have much leg room.

Cons: It started over an hour late and they lost my luggage

Cons: Mostly good.

Pros: I reached my distanation safe

Cons: Newer and cleaner plane better entertainment

Pros: Good seats at back of plane

Cons: Food

Pros: The crew was good

Cons: The seats

Cons: The entertainment system wasnt working on the first flight, and had poor content on the second flight.

Pros: We got to our destination

Cons: Everything. Possibly the worst airline in Europe.

Cons: They took too long for check in. The crew was confused

Cons: Entertainment

Pros: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.

Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.

Cons: Everything was very good.

Pros: The crew was great but the seat wasn't as comfortable and didn't have much leg room.

Pros: Nice attention and good food. Plane and seats are confortable

Pros: My seat

Cons: My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor

Pros: The flight crew was so friendly and the food was really good.

Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.

Cons: Everything was very good.

Pros: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements.

Cons: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.

Pros: The crew

Cons: Seat comfort

Pros: Awful

Cons: Everything

Cons: KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.

Pros: Just the cabin crew being nice

Cons: Punctuality KLM is always late

Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.

Cons: Everything was very good.

Pros: The crew

Cons: Seat comfort

Pros: Entertainment was amazing

Cons: Seats a bit hard

Pros: Service is awesome. Food is great.

Cons: People with short connection are affected by the 15 to 25 minutes delay.

Pros: The space at my feet with the chair in front was a bit akward.

Cons: Not being seated next to small kids. Perhaps they should have a separate section? ;-)

Pros: The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated.

Pros: Good beverage service.

Cons: Over an hour delayj for departure.

Cons: This was just a short commuter flight from Lyon to Amsterdam for connection.

Pros: Cabin facilities

Cons: They didn’t bring one of my bags

Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.

Pros: Crew was friendly

Cons: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs

Cons: Boarding was very slow.

Pros: Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️

Cons: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.

Cons: This was just a short commuter flight from Lyon to Amsterdam for connection.