Daily cleaning, installation of cabin HEPA filters on flights from Mallorca to Abu Dhabi
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Scores according to KAYAK customer reviews
Cons: "Horrible food, crew wasn’t nice"
Pros: "food is really bad, people are not taking social distancing seriously"
Pros: "High end crew"
Cons: "Food and spaces between seats"
Cons: "Fod no good"
Pros: "crew was great, food was delicious, seats were comfortable."
Cons: "updated movie library, better handling of boarding for priority customers."
Cons: "Nothing as could think of."
Cons: "The airline lost my luggage. I have to wait two days for it's return."
Pros: "Smooth flight. Food was better than flight out of NY. Very tasty. Terrific crew."
Cons: "Seat was a bit cramped but this was a coach seat so my expectations were not high. Aircraft was smaller than first flight so seats were also smaller."
Pros: "Food was good but not excellent. Good inflight entertainment system and choices."
Pros: "Quick flight, friendly crew. It was nice that food was provided on such a short flight (though international, so it makes sense), and it wasn't bad."
Cons: "Flight was delayed on the runway, no real announcements about the delay were made."
Cons: "The Crew was on top of passengers requests. I asked three different crew memberrs for paper towels and no one delivered."
Pros: "Crew were so patient"
Cons: "During the delay we had to wait inside the cabin and it was too hot:( children got mad:/"
Pros: "Everything was great."
Pros: "Flight itself is very nice. Good service and media selection."
Cons: "Trip from ZAG to IAH Business Class. At ZAG they told me it was fine to take my skateboard onboard. At the Istanbul layover they forced me to pay $160 or else my items wouldn't make it on board. With a business class I still had to pay extra for a carry-on they said it was okay but then they changed their tune. I get it's in a different location but the same company is telling me two different things that ended up costing $160. On top of that, when I finally arrived at IAH they didn't have my skateboards... so I paid $160 for them to lose my boards."
Pros: "Crew was very good."
Cons: "I wasn’t able to get a simple luggage name tag after asking several staff employees. That’s crazy."
Pros: "This flight was great. It was a short flight but food was still served. Crew was very nice."
Cons: "Boarding was late and no announcement came from anyone."
Pros: "Nice seat, good choice of entrainment, great food"
Cons: "That they offloaded my baggage and didn't tell me. I didn't have my stuff for 2 days."
Pros: "Personal Travel bag"
Cons: "There is no communication from the airport to the passengers making it really complicated to board the plane on time even while waiting for the boarding to begin at the gate."
Cons: "Flight was delayed. Missed my connecting flight. Had to wait 12 hrs in Istanbul for the next flight to Tirana. I missed my mother’s funeral."
Cons: "Didn't get to travel. Will never fly Turkish Airlines again."
Cons: "Turkish airlines should have accommodated the delayed flights by waiting for the passengers to make it to the gates especially if the delay was 3 minutes to catch the next flight. Then business transfer desk just gave the run around and finally rebooked me to Dubai instead of Abu Dhabi with a five hour delay"
Pros: "I was upgraded. Food was great"
Cons: "Flight was late"
Pros: "good flight"
Pros: "Friendly and accommodating crew, surprisingly great food, and nice drink options."
Cons: "AC is on initially, then it gets really hot and uncomfortable after the first meal service. i asked a CA if she could help, but the temperature didn't change. This was the pattern for all 4 flights I took recently. Everything else was great though!"
Cons: "Disorganized boarding process -- did not matter what Group you were in. Also instructions at gate were not said clearly in English nor were they repeated."
Pros: "Hello there, so question about my trip beck to USA from Georgia, good is that I am beck in USA"
Cons: "this is what you will not like, Time and Timing, no limits and no frames, they can change everything in your flight, change date of arrival,, change Sit number which you already know that is yours, and so on and so on, not enough ???"
Cons: "Mi sa furat din bagajj !!!!!!!!"
Pros: "No delays Courtesy of crew Very pleasant fly"
Pros: "Boarding was easy"
Cons: "Food, service and very mean crew. Upon landing in Istanbul no guidance is provided about your next flight and nobody helps. Very crowded and small airport."
Pros: "I enjoy flying with Turkish Airlines, because of the staff and great food options, but this time I was starving, to be honest, as the flight was almost 13 hours, and we ate like once or twice. Then.. I had to beg to water all the time. Why would not you provide with plenty of water for such a long flight? This made my flight not great. Boarding process.. HORRIBLE. Took me 1 hour to pass 50 meters of space with endless checkings. Never seen this before."
Pros: "Nothing, sorry!"
Cons: "The middle seat that I got. The first 30min the plane was super hot plus it was very hot outside. When I boarded the plane, I asked if there were any exit row seats open. I was told no. I sat down 5 rows or so behind the exit. 15 min later the attendant started moving children from the exit rows to different seats. I raised my hand to be placed in the exit row but was ignored. The flight attendants were slow and rude. I asked for two white wines with my food, and was looked at with disgust. I was told that I can have one, and when I finished it, I could have the second one. I said ok. Well 30 MINUTES later I touch the attendant button and no one came. Finally after 5 min someone came to take my order. She quickly came back and said they were out of wine. This was a very disappointing flight."
Pros: "It was my first time flying with Turkish airlines. I was surprised that economy class was treated like first class in other airlines. I felt like a queen! The food was just unbelievably good (usually I'm not excited about food on planes). I can't imagine what experience you get in actual first class then. Great job! Please, never change it!"
Cons: "The boarding starts an hour before departure. It's overkill. But if it makes you do your job the way you do, that's awesome."
Pros: "As above"
Cons: "As above"
Pros: "Our flight from Zanzibar took off 40 minutes late and we made up no time in the air. We arrived at the Istanbul airport 20 minutes before our next flight was supposed to take off. Of course the gates were nowhere near each other so we ran as fast as we possibly could to catch our next flight. When we finally got to the gate, the employees were so kind to rush us through each step of security and get us to the door and there had to be at least 7 or 8 people who were working and doing whatever they could to get us on that flight. It meant so much! We had been up since 2am to catch our previous flight and just wanted to get home to our families and dogs! We were so grateful they worked so hard to get us on the plane!"
Cons: "Because we were late, we got what I'm guessing were the last two seats on the plane. The window seats in the last two rows. It was EXTREMELY tight back there. I'm just glad we were able to get on the plane but the comfort level was really not great and for a 10 hour flight, that stunk."
Pros: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Cons: "The boarding process was a bit unorganized and took a long time as a result."
Pros: "Boarding was on time and service was good nice food."
Pros: "The security measures"
Pros: "Comfortable plane Good food Excellent entertainment options Friendly service"
Cons: "Turkish flights always seem to be late in boarding"
Pros: "Average good service, food"
Cons: "Entertainment. Poor movie choice, headphones not good"
Pros: "Thanks for the homemade cookies :)"
Pros: "Just entertainment system and crew makes your life easier on aircraft."
Cons: "Long boarding time from Amsterdam to Istanbul. No explanation of delay and THY wants you to wait miserably on gate. On Schipol airport there is screens everywhere and they do not bother to update the status of boarding. Instead, they behave like everything is normal you are the person making the problem."
Pros: "Other than the late departure, everything else was excellent."
Cons: "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"
Pros: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Cons: "Nothing negative. Keep up good work!"
Pros: "the service"
Cons: "the entertainment"
Pros: "flight was exactly as scheduled, flight attendance were extremly helpful and polite, food was good."
Cons: "entertainment is poor no TV on the back seat only on top 1 film is shown for all."
Cons: "My bag was lot on my way to Europe and was delivered 3 days later. My claim for the expenses was not processed yet. My same bag was lost when I arrived to Abu Dhabi. It's been one week and I didn't hear about it"
Pros: "It is very bad all flights been cancelled!"
Cons: "Didn't like any thing zero bad I wanna come back to the state! I'm was born in 1946 I couldn't stand on my feet any more!"
Cons: "There was no in-flight entertainment"
Cons: "With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals"
Pros: "Place was clean; crew was nice and attentive"
Cons: "Seats are small and uncomfortable for long haul flights"
Cons: "Petiole are treated spending $1000 on a trip as poor with very uncomfortable seats and mediocre food"
Cons: "Flight delayed and I missed connection"
Cons: "Flight was delayed"
Cons: "Seats are quite uncomfortable and not so quite flat. For an overnight flight it was quite painful."
Pros: "Staff was helpful and kind. Entertainment had variety."
Cons: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."
Pros: "United airlines check in lady in Knoxville TN, She was efficient, caring and awesome. I also loved the air hostesses on Lufthansa flights, they found space for my bags on board and took care of me all flight long!"
Cons: "Lufthansa gate staff may be in need for a better attitude and not the one of a disgruntled child. I would have expected my 3 checked in bags to arrive with me in Cairo, they did not, so making sure the checked in bags arriving with the passengers can be an needed improvement!"
Cons: "Im tall and couldn’t affort the better spaced seats so I was pretty cramped on most flights and I paid over $200 to even get those, just so my wife and I could sit together."
Cons: "Better selection of entertainment"
Pros: "The crew and amenities are excellent!"
Cons: "Economy space is really tight."
Pros: "Some how i ended up in the "small child zone", The crew was very kind and moved me to another aisle seal towards the front of the plane. Crew would come by with liquids quit often, The food was very good quality. huge selection of entertainment options."
Cons: "A very long wait for luggage, That may have been the fault of the airport."
Cons: "Connection very very tight and stressful Had to run to connecting flight and just made it by <1 minute"
Cons: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."
Pros: "The crew was very friendly."
Cons: "1. There was no beverage service before the meal - that's new to me (travelled 4x around the globe, mostly with LH 2. It took 3 people to open the meal seal with the plastic knife ... 3. You need a written contact with your neighbor about the foot placement - space is so narrow, you need to take turns if you would like to come off the plane without back injuries 4. New custom: serve coffee AFTER breakfast 5. Nobody walked around with water or juice between the meals - you had to wake your neighbor since climbing over someone is no longer possible [either] 6. If you have 2 beverages on your tray and your neighbor needs to get out, you need a third person to assist (impossible to get out of your seat with 2 beverages in your hands (we tried it!) - just too narrow (even for a European Teenager) 7. It was not clearly visible who boards where. An Economy couple standing patiently in line at the Wong boarding line was sent back to the end of the long economy line - although NOBODY was in the business line"
Pros: "Very professional!"
Cons: "The movie collection could be better."
Cons: "Sno excuse for delaying a flight due to paperwork. The rescheduling was chaotic"
Pros: "trip was pretty nice"
Cons: "service excellent"
Pros: "Good pilots as usual new plane great service clean"
Cons: "Food could always get improvements"
Cons: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."
Pros: "It was ok"
Cons: "I was charged for my bags which it said on line bags were free . Seats didn't recline . We were charged for refreshments. This airline had nothing that I should write about ."
Pros: "You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human."
Pros: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Cons: "Slim seats very uncomfortable and legroom too little"
Pros: "First leg got cancelled and missed all connections. So frustrating!"
Cons: "Gate agent in GRR rebooked a flight the next day, which is too late for my event in Florence. When I called Lufthansa to see if I could get on an earlier flight, they could no longer help me because the new reservation was with United."
Pros: "The flight crew was exceptional in handling a medical emergency on the flight."
Cons: "Lufthansa bumped us from our preassigned seats. We purchased our tickets five months in advance to ensure our family would sit together. When we arrived, they had our family of five sitting in three different rows. Two of our young children had to sit alone, eight rows away from the nearest parent. After telling them we would not board sitting apart like that, they moved us closer together but still separate from two of our children. Highly disappointed."
Pros: "Flight crew went above and beyond, great in-flight meals and entertainment. Overall smooth flight."
Cons: "Headrest too high for my short self!"
Cons: "We missed this flight because previous flight from Germany was late. After running like mad people thru the Frankfurt airport- we only found out they have left - many people missed the flight!"
Pros: "Crew very efficient and professional"
Pros: "The planes of United Express are shabby. The service is unreliable. This was the last flight to Cedar Rapids from Chicago on the 14th. It left on time, which I regard as a miracle. That flight is chronically late or canceled. So I felt very lucky, especially after a long flight from Israel. The crew was nice however."
Cons: "I have already indicate that in part. The planes are shabby and the seats are fairly uncomfortable. The good thing about this particular flight is that the person at the gate who organized the boarding, changed my seat to one where there was no one else sitting next to me."
Pros: "Clean plane tho old 747. Great crew."
Cons: "Of course really tiny seats. Meals can only ever be mediocre but better than American carriers."
Pros: "Quality of service, personable flight attendants, comfortable seats, decent food quality."
Cons: "Entertainment system is average at best. More current and popular options for music and movies should be included. My system quit working during the flight and did not return to operation."
Pros: "Moscow to Munich then Paris were good flights. When weather in Munich delayed our return take-off from Paris, the crew did their best to communicate. Upon arrival a Luft employee was at the gate to escort 11 of us to our connecting flight to Moscow. She took us to a special window for passport check, then our own train car to the other terminal. Bravo! Other airlines leave one to navigate alone. Thankyou Lufthansa. Food was decent on both flights in this day of many 'No food' local flights."
Cons: "Zip. All was good for these well seasoned travelers. We appreciate the extra attention."
Pros: "The crew were really efficient and polite"
Cons: "there were no entertainment modules, no place to plug in phones or computers and the chairs didn't lean back."
Pros: "I flew round-trip in Business Class from Munich to Kiev and then back to Germany via Frankfort and both flights were on time. The dedicated business class check-in line and advance boarding process was smooth - as were both flights. The cabin crew on both flights were very good and all spoke English well. My chief complaint is with the European Business Class seating model (3 across with center seat empty) - which does not afford much more leg room or seat pitch than in economy class. On the plus side you don't have to get in a fist-fight with anyone over the overhead bin storage problem since there are less people in business class and hence more storage space."
Cons: "The "European business class model" is not that great when you are paying a premium price to ride in Business Class. I think the prior 2 x 2 arrangement on each side with larger (and more comfortable) seats...plus more legroom and seat pitch...is preferable."
Pros: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."
Cons: "The airline went on strike the day I was supposed to fly, so at 4:30 in the morning I arrived to the airport and learned that my flight got cancelled. The evening before there were no info about cancellation on internet. But a representative re-booked my trip on the same day with 2 different companies from the other airport and provided a free taxi. So I arrived to my final destination only 3h late. So my ratings will go only to "overall" as OK. On the other flights with Lufthansa the "Entertainment" and "Food" are usually Excellent"
Cons: "The flight was delayed for 2.5 hours, for a reason they never made clear after they let the passengers wait in line for 45 minutes to board. Once aboard, the Lufthansa planes were much much less comfortable than the Air Canada plane I took to Frankfurt. There is very little space and the seats are crammed together. The food they served was very bad, especially again in comparison with Air Canada. Once we arrived in Toronto, they made us wait nearly an hour before exiting the aircraft. It would seem that the Toronto airport would have to know we were coming and should have prepared accordingly, but apparently not. We sat, several passengers missed their connecting flights and were angry. I nearly missed my flight, having to run and race through customs (who are in no hurry)."
Pros: "crew was nice and that we arrived safe"
Cons: "super crowded flight with many crying children food was bad and not enough"
Pros: "Staff was very friendly."
Cons: "Too short of flight for entertainment rating, or food."
Pros: "Plane was quite new with fairly comfortable seats. Great individual screens and entertainment. Food was good. Staff was very friendly. I would fly with Lufthansa again."
Cons: "We might try for the direct flight next time (if it is available). Connecting in the Munich hub added a lot of time and some back and forth flying. I wish our Lufthansa flight back was also with lufthansa rather than United. United SUCKS in comparison. United needs to improve their game and their planes and their service."
Pros: "The basics were fine."
Cons: "The crew on the flight was really loud and talked about unprofessional things. Every time I was woken up it was by a flight attendant talk to another attendant really loud across the plane. Also, this was advertised as Lufthansa but was actually United. Kayak seems to do this frequently, and as a customer it is confusing and disappointing."
Pros: "Checkin was timely and the agent helpful!"
Cons: "The immigration line was way too long in New Delhi."
Pros: "Efficiency, courtesy, professionalism."
Pros: "The crew were good and worked hard with what they had."
Cons: "The flight was more than 2 hours late, the entertainment system for the entire cabin paused every few seconds and they ran out of one of the food choices very early."
Pros: "The legs distance was poor The crew very professional"
Cons: "Leg space"
Pros: "Great crew and service; food was good. On time departure and early arrival."
Pros: "Good flight, liked the extra leg room."
Pros: "did not get the flight,because of no not given correct notice"
Cons: "don't know,flight missed..virgi s fault 100%"
Cons: "Better comfort and services"
Cons: "Bathroom s were dirty"
Pros: "La atención es excelente y la comida a bordo muy buena. El abordaje y entrega de maletas sin problema."
Cons: "Worst food i ever had in flight..please organize goid caterers"
Pros: "All services"
Cons: "Overall cabin is too cold"
Pros: "I like it"
Cons: "Same issues as my trip to Chicago, but this was a shorter duration so issues not as problematic"
Cons: "Boarding smooth"
Cons: "I asked for dental kit but they did not give me any."
Cons: "The restrooms were not clean and stinky."
Cons: "Though happy there was kids meal provided seeing pasta in all 3 meals not very appetizing. Sweet side dish were mediocre at best. There were no snack available or provided for kids except the meal box. When requested milk for my kid some milk from flask was given which I was not comfortable giving to my son.. there were other issues but my sons comfort was the most Concerning"
Pros: "Every thing is perfect"
Pros: "Free wifi pls"
Cons: "One of the flights ran out of blankets. It was freezing in the cabin"
Cons: "not a choice of Indian movies;"
Cons: "Boarding process,"
Cons: "No legroom. Inattentive stewards."
Cons: "They should include a separate meal that is more to the liking for kids e.g kids meal instead all they offer is the same meal as adults to the kids as well"
Pros: "Selection of movie and TV shows could have been better"
Cons: "Selection of movies could be better"
Pros: "Amenities package with toothpaste and brush."
Pros: "all things like"
Cons: "No other options but mostly spicy"
Cons: "Nothing not to like."
Cons: "Call center"
Cons: "Too cold in the airplane"
Cons: "The fact that I had a layover of 22 hours and they didn't provide us with a room."
Cons: "Didn't have a good choice."
Cons: "The seat did not reclined. My wife was pregnant 6 months with twins and needed to recline the seat. I think I would reconsider booking with Etihad in the future."
Cons: "They took a lot of time for check in .. although i made the online check-in"
Pros: "In general your services are greatly appreciated"
Cons: "Got stuck in a row that doesn't recline. You could call it unlucky for choosing that seat"
Pros: "Lots of legroom!"
Pros: "overall it is good."
Cons: "Wheelchair facility should be prompt. we had to wait for an hour to get it.. Also it is not that spacious.."
Pros: "Courtesy of employees"
Cons: "Nothing to complain about."
Cons: "5 hours of delay , change in gate ."
Pros: "Nothing to like .... Taking money from customers"
Cons: "Very bad"
Cons: "Lot of room to improve in all areas."
Pros: "Great Headrest Neck Pillow Comfy Headphones Large Toilets"
Pros: "New plane Boeing 777"
Cons: "Long line for boarding"
Pros: "I really are very satisfied."
Cons: "The worst ever"
Pros: "When one country allows the same size of lagguage one way .The other way down the other country doesn't allow in the last moment. They do not understand how inconvenient it would be for the travelers to adjust the lagguage ."
Cons: "It was difficult to leave planned lagguage in dust bin."
Airlines flying from Mallorca to Abu Dhabi have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mallorca to Abu Dhabi
Masks required on board, masks provided on flights from Mallorca to Abu Dhabi
Social distancing seating
Middle seats unavailable to book on flights from Mallorca to Abu Dhabi
Testing for antibodies, testing for symptoms for flights from Mallorca to Abu Dhabi
Waiving of change fees. Search flexible flights from Mallorca to Abu Dhabi