AED 1,796 Find Cheap Flights from Malawi to Dubai – Compare and Save

Very bad, both outboard and inboard, If I could avoid ET I would, but with many travels to the region hard to avoid :-(

Good. Our connecting flight was over an hour late but the airline held the flight to IAD for us and the other connecting passengers.

The hygiene was super bad. Smells bad and air refreshment is highly advisable. The crew made some one else sit in my spot and no one is checking seat number and people are jumping to sit on other people’s allocated seat.

For Vegetarian Food was very poor. Though we had opted for Asian Vegetarian Food they didn’t serve but only what was available was served. We were offered Smoked Salmon!

Needs improvement because some of the tvs and charging ports weren’t working

Terrible customer service I lost my bag luggage and I still haven’t received any information

Flight was delayed resulting in a series of unfortunate events. I ran the airport as people were yelling my flight anyone who can’t run wouldn’t have made it! Then the luggage is missing. Good company, execution needs fine tuning.

The cabin crew members were so exceptionally good. They were always respectful to us the passengers and were professional. I also enjoyed the meals.

Customer service and the food was great. If the announcements in English could be said slower for the customer to understand what is being said. Due to ascent, it is difficult to understand. repaeting would help.

Hot, uncomfortable and very rough take off and landing. Very regrettable.

Flight was originally postponed and then delayed further. No communication at boarding gate or via What's ap or SMS to inform you of the new time so you can plan around it.. No explanations or apologies for the delay.

Flight was on time. Crew was amazing, minimal announcement interruptions, clean facilities and spaces.

there really needs to be more room with each seat for such a long flight.

Sadly, flights were delayed both ways with no reasons given other than " operational".

There was chaos checking because of a canceled flight the day prior. Also, we had an issue with tickets. The KQ agent went above a d beyond to help us get on board the flight Overall the 13+ hour flight is uncomfortable in coach. I may try to upgrade on return

Kenya Airways delayed my flights for 7 days. Each delayed, they notified me last minute. This is ridiculous.

Seriously one of the most disappoint experiences I have ever had when flying. My flight got delayed FIVE hours. Nobody wanted to help at the airport (“this is Kenyan booking, we cannot do anything”). I got on the phone with someone from Kenyan for one hour until he finally moved my ticket to a Delta ticket. Then the painful journey restarted - the Delta crew in land kept saying there was no other flight and ai had to wait. An agent called Gerard Robert was being so sarcastic I felt humiliated. He would say things like “you say you understand what I am saying but you are not understanding what so am saying”. I asked him to please speak in a less sarcastic tone and he said “I am not going to speak with you anymore, go find someone else”. These were his words. Tired, after 14 hours in a plane, I just wanted to cry. I looked for another agent, who was an angel and rebooked me to another flights. Thanks to her, I made it to my meeting in Washington-DC. I am going to send a formal complaint to Delta about agent Gerard Robert. It is not fair to speak with customers in that cynical, sarcastic tone. If one works in customer service, it ia important to mind that tones can make people feel humiliated. And turning the back to a customer by saying “Go find someone else” can’t be part of his training.

Front section of economy cabin is better than rear. Paid for seats selected.

Apart from delay of 3 hrs in Nairobi for onward flight to Dar all fine. Looked like operational issues caused it.

Customer service not the greatest my bags were left behind at JFK