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BIL - DXB

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Top 5 airlines serving Billings Logan Intl to Dubai Intl

Scores according to KAYAK customer reviews

8.3
Qatar Airways
Overall score based on 11,028 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
8.3
Entertainment
8.0
Food
Airline reviews

Pros: "Very organized flight , staff , etc"

Pros: "Crew and food"

Pros: "attentive crews, clean toilets"
Cons: "waited for 2 hours upon immigration clearance, not sure what was the issue. ground handling only updated there was a delay. baggage didn't get loaded onto carousel until 2 hours after landing. horrible"

Pros: "Crew AMAZING. Service was impeccable. Food and wine were interesting and varied. Absolutely amazing comfort."
Cons: "Media choices were not interesting to me. Used my own device instead."

Pros: "Not satisfied"
Cons: "Need improvements"

Cons: "Needs more improvement"

Pros: "The entertainment was good."
Cons: "The food, while it tasted good, made me a little sick because it’s pretty unhealthy. I am vegan and would have like lower calorie option meals. I tried to find an option on the app to order special meals, but couldn’t. It would be good if Qatar made it easy to order special meals on their app."

Pros: "The comfort of the plane"
Cons: "The staff at Atlanta International Airport were terrible; not customer friendly. The supervisor at the check-in counter needs to be replaced. I am not one of your frequent flyers but travel internationally. However, based on his attitude I will think twice to select Qatar as my choice of airlines."

Pros: "Everything"
Cons: "Nothing"

Pros: "Legroom was great Staff were great Bathrooms were very clean and cleaned often in the flight"

Cons: "Food"

Pros: "Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!"

Pros: "Nice,clean, efficient"
Cons: "The movie selection was not the best. There were a lot of choices but not that many newer popular ones"

Pros: "Great crew, as usual."
Cons: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."

Pros: "Food, entertainment options, comfortable seats, warm blankets"
Cons: "My volume did not work well on the entertainment system."

Pros: "Love the service, love the crew!"

Pros: "The crew service"
Cons: "The cost of internet access"

Pros: "All around a great experience."
Cons: "The internet worked for like 2 minutes and then said my time was up, even though I was supposed to get 15 minutes for free or something."

Pros: "The crew was friendly and very attentive."
Cons: "The plan was very hot and made the experience less than desirable."

Pros: "I had high hopes flying Qatar Airways for the first time but I suppose they are bound to have the same uncomfortable planes as everyone else now."
Cons: "I was annoyed that I could not put my carry on items in the bin above my seat. I was in front of the bulkhead so there was no other place to store my items except the overhead bin and the flight attendant took the space in my bin for some baby items she thought she might need for another passenger. I had to store my personal items away from my seat."

Pros: "Okay"
Cons: "Okay"

Cons: "I will never fly this airline again! Terrible customer service. Would not offer us complimentary airport hotel stay for a 19 hour layover. Wanted us to switch and pay to an earlier flight. Never again."

Cons: "the flight was canceled."

Pros: "Love it. Newer airplane; state of the art high-tech."

Pros: "Crew was friendly."
Cons: "Catering not up-to the standard. Ran out of food. Seats too congested"

Cons: "A 7 hours trip from qatar to kuala lampur, and they serve only a sandwich which in the first place doesnt taste good."

Pros: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Cons: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."

Pros: "Food"
Cons: "We sat on tarmac for 3 hours with no explanation from the crew or cockpit. Because of the delay, everyone missed their connections in Doha. The crews could have jet a couple of the flights a little longer for people to make their flights. The desk was filled with people and was very chaotic. There were so many people working there but no one could give you a straight answer so it was very confusing. I had to wait at the airport for 4 hours to get it sorted and was given a food voucher for $50 for the entire stop over. I asked about a flight voucher and they laughed and said they didn't do that even though they were the ones at fault. The crew was nice and the food was good but I will never fly quatar airways unless they remedy the situation."

Pros: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
Cons: "Read on the left."

Pros: "As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available"

Pros: "Truly give star service for business class"

Cons: "Food choices could be better."

Pros: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."

Cons: "Steep decline in food quality"

Pros: "The flight was short but the plane was well maintained and the crew was accommodating."
Cons: "The boarding process started too early and some of the passengers were annoying as they jump over you because they were not directed to the correct aisle."

Pros: "I like Qatar service very much and that is why I fly with them most of the time."

Cons: "Realised that for short flights they do not supply headsets. This is rather strange, since the media content they have is useless unless there are headsets / paid or free whichever"

Pros: "Crew was great"
Cons: "Way to crowed and...you know how u see the clown car in a circus...this was a clown plane...seats are horrible just all together a frustrating flight..."

Pros: "The crew were excellent"
Cons: "The plane was too small and lots of turbulence"

Pros: "the comfort of the flight was very good."
Cons: "there could have been a little bit bigger portion of food."

Pros: "Excellent aiways"
Cons: "Nothing"

Pros: "Wifi in the plane is great"
Cons: "In the B10 gate of Doha airport are only 15 chairs and we were around 100 persons waiting to open the gate. It was uncomfortable In the flight Doha Phuket wi-fi did not work in the first economy sector. It was a big problem to us, it was necessary to go in the second part of the economy sector to stay over the wifi. The crew did not solve the issue."

Pros: "I like it."
Cons: "No problem"

Cons: "No Chinese food to choose"

Pros: "Excellent!"

Cons: "It was adequate, moms pedicured complaints"

Pros: "See above"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Rudeness of check in staff Disorganized, slow and chaotic screening process for transfer passengers (only two machines for thousands hundred passenger) Near- or semi-illiterate ground staff"

Pros: "Leaving Doha was excellent"
Cons: "Took forever to get out of emigrations, we landed at different terminal and had to get train over. coming back the flight was delayed and it was just nutts trying with everyone trying to get on board."

Pros: "Crew could have been a little more friendly. Seating was great"
Cons: "Had a 3 he delay due to technical issues on the aircraft.. this was the third time it happened in the last four months"

Pros: "nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever."
Cons: "They need to care about their customers and care for their customers better. They have a lot to be ashamed of."

Pros: "Clean, quiet and the staff was attentive."
Cons: "The meal was average"

Cons: "All of our luggage was lost and did not arrive in Prague"

Cons: "I was stranded in Dublin after being rerouted by Lufthansa and they were no help at all"

Pros: "Priority boarding for families was easy."
Cons: "The tv monitors didn’t work great. The touch screens reacted very slowly, causing a lot of annoyance. My husbands didn’t work at all."

Pros: "Everything, I love Lufthansa"

Pros: "Worst ever"
Cons: "Poor service"

Pros: "Flight on time"
Cons: "UAL sucks, as expected."

Pros: "The crew was really nice"
Cons: "The flight was delayed, there was no TV or any other entertainment"

Pros: "casual, relaxed en mass boarding. not overbooked. very accommodating attendants."
Cons: "Would have loved knowing more about the baggage weight constraints...am sure they were in your communications somewhere I just missed them & therefore also missed my bags making my connection because they had to be checked...a bummer."

Pros: "Attentive and friendly crew, good selection of in-flight entertainment"
Cons: "Crew did not come around very frequently with water throughout flight, mostly only during regular beverage service."

Pros: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Cons: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."

Cons: "Plane came in late and I miss my connecting flight to New York. I had to stay over night in Frankfurt, and fight to get room and meals services, due to their mistake!"

Cons: "Had to run thru airport to catch plane, thn long wait to board."

Pros: "Crew"
Cons: "Packed flight. LH seats are narrow and the front porch is not extensible enough. Hard to place books and newspapers. Film selection so so."

Cons: "Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin"

Cons: "Sits are extremy tight"

Pros: "Very helpful people!"

Pros: "Nothing"
Cons: "Horrible experience. Stranded for 3 hours inside stationary flight, 4 hours in a long queue. Very very poorly managed. I slept on a chair in the cold weather. Atleast make arrangements for bad situations, apparently I was booked on another flight but they made me stand in a 4 hour long queue to find that out. Kiosk outside showed I was put in no flight. One of my worst experiences and rest assured if I’m given a chance I will never choose Lufthansa again."

Pros: "The movie selection"
Cons: "They ran out of food- I didn’t have dinner on that flight. We were almost 2 hours late to Dubai. I was irritated to say the least."

Pros: "service, care for my 85 pound dog and his kennel while traveling halfway across the globe! Thank you! Flight was smooth, services on board excellent."

Pros: "The crew was nice Checking was quick and painless Entertainment had a limited options but good"
Cons: "Very limited food options. I get it is not first class but not everyone likes only chicken or fish"

Pros: "Timing"
Cons: "Food"

Pros: "Flight from Budapest to Munich was slightly delayed and I had a tight connection time to begin with. The effort the Lufthansa staff made to get me to me connection was heroic."

Pros: "Was no flight"

Pros: "Flight was on time. They served a light snack in spite of being a very short flight."
Cons: "I liked everything."

Pros: "Excellent service. Everybody from the crew up had smile. Very good atmosphere. I would definitely fly with up guts again"
Cons: "I'm 6'2 230 seat was tight for me but that is it"

Pros: "The crew was very polite!"
Cons: "It felt really tight."

Pros: "Good food, friendly flight attendants"
Cons: "Boarding process was torture. Lufthansa invited us to check-in early, but would not allow us to finish the check-in online process the day prior: seemed to be glitch in their computer system. We arrived at the airport early, but no one at Lufthansa could help us with seat assignments in order to seat our 12-yo daughter next to a partent. The airline did not open the gate area until 1+35 prior to the flight (advertised 2-hrs prior), and did not put anyone at the gate-desk until 1-hr prior to departure ...and they still could not help us. Boarding was disorganized; Lufthansa appeared to board by different groups, but there were no announcements as to which group(s) should board. Instead there was just a large crowd milling about, waiting to push their way to a gate agent. Very un-German."

Cons: "The connecting times between the flights was very tight. Especially as the line for the passport check in Frankfurt was so long. And then the gate was so far away. A mad dash. Stressful."

Pros: "I am 6'1 so I wish could have afforded 1st class, but I am grateful to the desk staff who made sure I was as comfortable as possible. Great movies. Good food."
Cons: "The tightness of the seats!"

Pros: "On a flight from Oslo to Germany to Charlotte, we only had 55 minutes to connect in Germany. Lufthansa held our plane due to their error in some runway and docking issues and we, as well as 25 other were escorted to our connection by Lufthansa staff. Excellent customer service even though it was their fault. They just did the right thing and did it well."
Cons: "I would have expected that there be much more time for gate connections. If you have ever been in the Munich airport, it is very large and navigation takes time.."

Pros: "Very polite and helpful staff"
Cons: "Food could be better"

Pros: "Flight was grest"
Cons: "Very relaxing and smooth flight"

Pros: "Clean aircraft and fast service."
Cons: "Economy area flight Frankfurt - Boston 26th October. Tall, well dressed, middle aged Italian gentleman beside me on aisle seat talking on his phone from boarding until we started to accelerate for takeoff. I had to ask him to shut his phone off twice. Staff not looking out for phone use. Then he was receiving text as we landed in Boston and never even bothered to put on his seat belt. Again staff did not notice. I travel a lot and normally air crew notice these things. Booked to carry skis via the Lufthansa US call center and was told there was a special offer and they were free for US bound flights. This was great news as I had assumed I had to pay. On bag check-in the associate told me they had booked them as golf clubs not skis. She also did not agree skis were free and spent 15 minutes reading the details of the contract and talking with an associate. She was polite but firm about it and I had to pay Euro100 to get them checked in."

Pros: "Great leg room for economy class, polite and courteous staff"

Pros: "Lufthansa - The best."

Pros: "The staff on my flight were the most friendly crew I have ever had on a flight. They were enjoyable to interact with and went out of their way to help guests. I also appreciate that they wake you up if you are asleep while meals are being passed out; I have missed meals on planes before which is not a great experience on a 12 hour flight."
Cons: "The only negative aspect about the flight were that the seats were a little uncomfortable. There weren't any foot pedals to lift your legs and the seats were extremely close together which was uncomfortable on such a long flight."

Pros: "Entertainment options was great."
Cons: "Passenger in front had his seat reclined the whole time, even during meals. Crew said there was sufficient space that the passenger in front did not have to put their seat in the upright position during meals."

Pros: "Loved the business class upgrade"
Cons: "Lack of food choices even in business class"

Pros: "Nothing"
Cons: "The food was terrible, boarding was chaotic, only ten movies to choose from."

Pros: "comfortable seats pleasant flight attendants"
Cons: "N/A"

Pros: "Nice courageous service"
Cons: "I didn't find any dislike"

Pros: "Food and service were excellent. I received instant upgrade as I went to board the aircraft. This was a first for me. A little ticket was printed out when I scanned my initial boarding pass at the automated entrance to the jetway. The ticket said I was reassigned a seat in premium economy (for free)!"
Cons: "There was nothing to not like about this flight!"

Pros: "We were standing in the bus that was suppose to take us to the plane for a long time, and there were no communication as to why we were delayed I believe were waiting for the plane to be ready. They should have not took us in a crowded bus if the plane wasn't ready"

Pros: "it was nice trip from Lufthansa. only the issue was with the space between the seats in the economy class but rest was fine"

Pros: "Courteous crew. Nice aircraft."

Pros: "Unfortunately expectations on flights are so low that I am hesitant to say much. It got us there in one piece and I guess that is considered nice these days."
Cons: "I don't normally expect much of airplane food but this was a very low end food for an overseas 8 hour flight."

Pros: "Great entertainment options"
Cons: "Did they really have to collect headsets a full 30 minutes before we landed? I was right in the middle of a movie. Next time I'll just hide it."

Pros: "Crew are the best!"

Pros: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Cons: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."

Cons: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."

Pros: "Crew were very good."
Cons: "No vegan food available."

Pros: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."

Pros: "Good selection of movies."
Cons: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."

Pros: "Entertainment system"
Cons: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."

Cons: "Tell me i would misst the next flight and that my beg will not go to the final airport."

Cons: "We had a short delay"

Pros: "The entertainment options were great."
Cons: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."

Cons: "Really hard to get boarding passes online"

Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."

Pros: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."

Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."

Pros: "On time, no hassle."

Pros: "Amazing crews!"
Cons: "N/A"

Cons: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."

Pros: "Crew was awesome!!"
Cons: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."

Cons: "Great experience"

Cons: "My entertainment device did not work the entire flight."

Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"

Pros: "Over all pretty good for price."

Pros: "Flight crew, pilot,food and entertainment options were great"
Cons: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"

Pros: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Cons: "Nothing"

Cons: "Leg space."

Pros: "Enjoyed my food, especially tasty for airplan fare!"
Cons: "Not enough leg room"

Pros: "Food has improved a lot on business class. Meals are more creative."
Cons: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."

Pros: "nice drink selection on board flights"
Cons: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"

Pros: "Nothing"
Cons: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."

Pros: "The crew and flight was faultless"
Cons: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Pros: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"

Pros: "La entrada"
Cons: "El resto de cosas"

Pros: "The service"
Cons: "Nothing"

Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."

Pros: "The crew was good and very good pilot's"
Cons: "No leg room between seats"

Pros: "Boarding and punctuality."
Cons: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."

Pros: "Pretty decent"
Cons: "Not much"

Pros: "All of the crew were friendly and the flight was on time."
Cons: "No problems"

Pros: "Airplane staff were good"

Pros: "Food, drinks, and general service on board were all very nice"
Cons: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."

Cons: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."

Pros: "Our flight attendant and fnally making it home!"
Cons: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."

Cons: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"

Pros: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Cons: "One bag did not arrive in Toronto, apparently delayed in Paris."

Pros: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Cons: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."

Pros: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
Cons: "I thought the seat seems a bit short but the leg room is ok."

Pros: "No complain about Air France. The service and food are very good. Enjoy it."
Cons: "Our return flight is Milan--CDG--SFO. The transfer time at CDG is 1 hour. The line at CDG is incredibly long. We barely made it. IMPOSSIBLE for tax return. Very bad flight connection experience."

Pros: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Cons: "Seat did not recline as much as normal aircraft."

Cons: "To many announcements on a overnight flight."

Pros: "The crew was nice.."
Cons: "No USB plug. No charging spots. No video. No movie. No radio. No wifi."

Pros: "Landed early in Austin, always nice."
Cons: "For an over 3hr flight, no snacks for sale was surprising and disappointing. Wifi entertainment did not work on personal devices, either."

Pros: "Entertainment on seats"
Cons: "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."

Pros: "Great"

Pros: "The comfort of the plane and aircraft crew."
Cons: "Customer service. Ridiculous when buying flight tickets, regardless the economy “restriction” if you buy two tickets together you put them together even if your picking the seats. A money scam charging more for us to pick our seats. Common sense isn’t that common"

Pros: "Timely and efficient"
Cons: "Seats are really small"

Pros: "It was a quick and comfortable flight, no complaints."

Pros: "Crew was very helpful. I volunteered to move so a mother could sit next to her 4 1/2 year old daughter. The flight attendant found me a seat with no other passenger. She also comped by glass of wine."
Cons: "I wish the flight was a bit longer so I could eat a bit."

Pros: "I was sitting next to really fun people, so that made the flight more fun. The crew was nice."
Cons: "The baggage delay was rough. It was due to lightning so it wasn't totally the airline's fault, but my bag was unloaded from the plane at 7:45pm according to the AA app, and I didn't get it from the carousel until 8:59pm. I don't know where it was in the meantime after being unloaded."

Cons: "Baggage claim was terribly slow in Philly (again)"

Pros: "delivered as expected"
Cons: "drink cart earlier and more often"

Cons: "No window at the window seat"

Pros: "The boarding process was quick, seats were comfy, staff was very nice."

Pros: "Everything went smoothly, comfortable and staff was terrific."
Cons: "Nothing"

Cons: "The 1st class flight attendant refused to bring a glass of champagne, I was sitting five feet away so I could see she was just fiddling with things with her back to me. I asked the other flight attendant to relay my request to her, again she ignored me. This was ten minutes before takeoff..."

Pros: "The flight was crowded, but what can you expect? Turbulence prevented beverage service. The flight arrived early but had to wait to land."

Pros: "The Seats have a nice width and a nice forward-to-back pitch. They're also brand-new upholstery. Very nice"
Cons: "American Airlines concourse in Charlotte is awful. Standing room only, and under construction. No power outlets in the plane."

Pros: "Crew was excellent, very polite, very helpful."
Cons: "Entertainment system would not play any movies or music. Eventually they got it working for most passengers, but around 20% including myself still had no service."

Pros: "Food wash pretty good"

Pros: "Flight was okay."

Pros: "The entertainment system was very nice. The seats were comfortable!! The crew friendly!!!"
Cons: "Food was lacking!!!"

Pros: "Good time for flight"
Cons: "Tight, hot inside plane, no refreshments"

Cons: "Delays and more delays"

Pros: "Flight was as expected, Nothing to report."
Cons: "Seat was fine and of course when the person in from recliner it was no longer fun. And that was on premium economy."

Pros: "The whole crew was amazing! The food was actually decent and nicely warmed. Everyone was really friendly and the on-flight movie selection was great."
Cons: "Truly an awesome flight. I can't think of anything that they could have done"

Cons: "We were unfortunately stuck on the tarmac for 45 minutes. I ran to my connecting gate but they had already closed it. There wasn’t a service rep at the gate. I walked to another gate and there was a very helpful rep who rebooked me to a nearby city. It overall was disappointing and caused me to get home about 3 1/2 hours later."

Pros: "Considerate flight attendants. Turned lights down for evening flight, so we could get some rest."
Cons: "Flight was not on time. Time was changed a day prior with no reason explained. No in flight entertainment on this flight."

Pros: "Not much"
Cons: "SFO employee told me wrong gate as gate number changed. Missed flight. Layover in Chicago delayed 3.5 hours."

Cons: "So many different categories to board!! Same applies to all legs of this trip... it is annoying and completely inefficient."

Cons: "."

Pros: "Food and a/c"
Cons: "Two hours delay."

Pros: "The fact that there were recently released movies in the system."
Cons: "4 1/2 hr delay in out trip. Losing our connection and rude crew."

Cons: ""Parked" on tarmac for 25 minutes waiting to leave LAX. Arrived half an hour late"

Cons: "Plane had no Per-seat entertainment system."

Pros: "The meals were pretty decent and I loved that I was given chocolates during the flight."

Cons: "The flight was delayed 9 hours for mechanical issues and they were not able to do anything. Since booking with Kayak neither Alaska airlines or American Airlines would help in getting us an earlier flight and both airlines said they couldn't help after repeated calls. Won't be booking any American Airlines flights throug Kayak again."

Pros: "Very nice staff"
Cons: "Nothing"

Pros: "In general it was fine"
Cons: "The flight was not cheap and when I went to select my seat, it revealed that to not sit in the middle row would cost me an extra $60 each way. A bit much on the misc charges folks."

Pros: "Plane did not crash."
Cons: "Has anyone at AA ever watched the insane boarding process? No running water on the plane, not hot anything (coffee, tea, food). Generally terrible experience, like most of the airlines."

Cons: "Due to a flight being cancelled earlier in the day, flights for the rest of the day were over booked. Instead of getting bumped from flight to flight due to the earlier cancellation, I and 6 other passengers decided to drive."

Pros: "They flew us back to Charlotte in good time."
Cons: "Prior to take off as the plane backed away from the ramp, we heard a noise for several minutes from under the plane. It sounded like something with the wheels. Kinda unnerving. Just prior to taxiing the plane stopped, the pilot announced a technical difficulty. They had to reboot one system to correct it. We heard more wheel noise. Almost like the doors over the wheels were stuck. Again kinda unnerving. Once airborne everything was smooth."

Pros: "The free movies and plug in phone charger ..."
Cons: "No problems or worries from me"

Cons: "Plane was delayed due to a mechanical in Charlotte (Old USAir Airbus) then ground stop due to weather after it finally got to Baltimore. Loaded us up and then deplaned us. They brought out water and sodas while we waited. Then reboarded and got into Charlotte about three hours late. Lots of very unhappy people. They passed out 800 numbers to rebook. A lot of people missed connections."

Pros: "Great flight with a super crew!"

Cons: "The seats in first class were actually pretty uncomfortable. The backrest has a strange curve. I think economy would have been better."

Pros: "There were several empty seats on the flight, and Evelyne was very helpful in reseating me to a seat where I had enough room to use the in-flight wifi and work a full, productive day (without a seat in front of me obstructing the use of my laptop). She's the epitome of customer service."

Cons: "Only pretzels were served. Crew was very nice. Friendly too!"

Pros: "Everything was good or better."
Cons: "No dislikes"

Cons: "We were in the very last row so they ran out of food options."

Pros: "Everything."
Cons: "Nothing."

Cons: "Thrust"

Pros: "Amazing crew, from the flight attendants right up to the Pilot (one of the classiest people I ever encountered during my travels)."
Cons: "Hopefully the mask mandate will go away soon. I know it's the Feds not the airline, but........."

Cons: "Nothing all was good"

Pros: "Missed this flight"
Cons: "Missed this flight"

Pros: "Flight crew was top notch"

Pros: "Good service"
Cons: "Good and not much leg room"

Pros: "Nothing of note."
Cons: "Staff should know which plane is which when directing passengers. Flight crew shouldn't be making jokes about people not on the plane, when THE AIRLINES delayed flight caused passengers to miss their connection. Every United flight seems to be delayed anymore."

Pros: "Nothing"
Cons: "Snide check-in woman at United when she glibly announced that there was no connecting flight since my flight was delayed. She was cold and snarky and of absolutely no help."

Pros: "The jet was nice. I was in Economy Plus. So, I had a little more room. There were no TV’s in the back of the seats in front of me. You have to have an tablet, and connect it to their wifi to watch a movie. (You don’t have to go through paying for internet. Just Connect to the wireless access point and then go to www.unitedwifi.com. From there you can click on Entertainment to watch movies for free. Or, you can see flight details like ETA, altitude, and speed from clicking on the top-right of the page.)"
Cons: "I didn’t like that the flight attendant didn’t even ask me if I wanted to buy a snack pack. I was starving, and had read the menu in their magazine in preparation to order food. She came by and asked me if I wanted something to drink. I said Coke please. She gave me a tiny cup of Coke which contained a little more than a swig of Coke, and then handed me a tiny pack of pretzels before turning away to serve the next guest. This was a 2hr flight. So, no big deal really. I wasn’t going to starve to death. But, I never got to eat. By the time the food service cleared and they were making their rounds to gather trash before landing, it was really too late to address the issue with them. So, I just sucked it up and spent my $9.99 elsewhere."

Pros: "Fast and works really well."
Cons: "On board snacks could be better."

Pros: "The crew was amazing! thank you!"
Cons: "The screens are outdated and don't respond properly to touch, old movies, old games, no live-news (available at other airlines - e.g. LH)."

Pros: "It was a good flight, no turbulence."
Cons: "The flight was delayed several times by 15 minutes. Not sure why they could not tell us how long the flight would be delayed all at once. They track the flight and know when it will land, don’t they?"

Cons: "I missed it due to weather difficulties, there was nothing in compensation."

Pros: "Great, friendly service! At a wonderful price in my time of need for a flight the next day!"
Cons: "I love that they now have movies to play on ur phone but I two flights and you couldn’t finish you movie due to each plane offering different movies... a little bummed but not awful."

Pros: "Crews were great, customer service was great! Rescheduled several times due to weather."
Cons: "Sitting on the ground at the wrong airport for fuel to wait out the fog in Denver."

Pros: "Free entertainment was great, but needed to download adobe flash which I recommend before getting on the flight."
Cons: "The small seats and the pay for food selection. I’ve gotten spoiled on international airlines where they provide food and drinks(alcoholic beverages too) for free."

Pros: "Flight left on time, food was yummy, great coffee and crew was nice"

Pros: "Lots of drinks. 10 free Movie options. Snacks. Blankets. Great!"
Cons: "Tiny crowded space, and they wouldn't let economy use the front two restrooms"

Pros: "Nothing"
Cons: "The fact that my flight was cancelled and I was in first class. I was rebooked on delta in coach and united would not book me for first class."

Pros: "Nice crew and ground staff. With the right credit card (United Explorer or better) boarding is a snap."
Cons: "Lack of personal space is a fact of life for air travel unless one can afford the good seats. Plus, why do I always sit behind a crying, screaming child? I know it's no fun for anyone involved and it's just part of life, but maybe next time I'll be more fortunate. Flying in economy is truly like riding in a very big Greyhound Bus! It beats driving, but not by much. I wish trains were more plentiful and affordable."

Pros: "Clean waiting area; enough room overhead for my carryon bag."
Cons: "Couldn't get internet based entertainment on my iPhone as advertised"

Pros: "It was a nice comfortable jet and service was OK"
Cons: "NA"

Pros: "on time"

Cons: "Although our tickets were purchased together, my husband and I were not seated together. And the flight was very crowded. I think it's a little unprofessional for a company to overbook a flight and then bribe passengers with money to wait for another flight."

Pros: "Boarding process was fast and smooth, the plane looks clean and the seats where okay Free soft drink and pretzels"
Cons: "No entertainment unless you download the united app and try the wifi entertainment. Slow and not always working"

Pros: "Flight was on time, except that we had to wait a few minutes for more oxygen to be boarded because the flight was completely flow (overbook in fact)."
Cons: "Both my daughter's and my seats were broken. We were not given seats until just before boarding, luckily they were together."

Pros: "Flight was okay"
Cons: "Flight was almost 2 hrs delayed"

Pros: "Seat had room"
Cons: "Could not lay back"

Pros: "I got a window seat"
Cons: "Chair didnt recline"

Pros: "it was a direct flight"
Cons: "nothing"

Pros: "Simple, newer plane."
Cons: "Food horrendous as usual on any american airline."

Cons: "More than an hour late departure."

Pros: "No delays, no maintenance problems, no overbooked flights, no seat changes required. Efficient, effective"

Pros: "Being switched to a different, better airline after the flight was delayed by over 3 hours"
Cons: "Flight was delayed by 3 hours, missed my connecting flight, spent the night sleeping on the hard tile floor of the airport, got kicked out of airport at 1am due to the air port closing, had the then spend the rest of the early morning on the baggage claim floor until terminal opens. YOU SUCK"

Pros: "Personnel seemed pleasant and relatively competent. Boarding was confused and we had to stand for a long time waiting to board. And that was in Business Class!"
Cons: "United just doesn't stand up well against other carriers. It's becoming difficult to rationalize continuing to use United given their obvious tendency toward making money at the expense of the comfort of their customers. Everybody is aware and comments are continuous."

Cons: "Entertainment could have been better."

Pros: "Space adequate in coach."
Cons: "Crying baby all flight, but who can help that. Main complaint-overheated cabin."

Pros: "Friendly staff. Nice amenities. Quick on and off"
Cons: "That I would have had to pay for Wifi or to watch tv"

Pros: "Convenience"

Pros: "Flying in America gave me no problems. Things only got terrible after we left Denver."

Pros: "Had a stroller, two bags, and a car seat and the check in staff helped us tag everything and loaded it for us. It was nice to see the Billings staff go above and beyond in my families time of need."

Pros: "I didn't freeze! It left on time and arrived on time."
Cons: "Didn't get one of those little snack bags with the drinks."

Pros: "The variety of things to do while I waited to board."
Cons: "There was nothing I did not like."

Pros: "I loved the electrical outlets! Also, the flight was not full so I had a whole row."
Cons: "Nothing."

Pros: "Nothing."
Cons: "The staff was rude, bored, and appeared to be bothered by any request that was made. The flight was oversold, luckily I was able to get a seat (like I had booked and planned for) but my flight was horribly long. I was stuck next to someone that was drenched in perfume, it was so bad it hurt my sinuses. Since the flight was oversold there were no seats where I could move. Not like the attendants would have helped me anyways. I will not fly United again if I can help it."

Pros: "That it was a short flight"
Cons: "Yet another delay. It took me a total of over 30 to FLY across country with United. I could have driven in that amount of time."

Cons: "The flight was cancelled"

Cons: "I have flown with United on many occasions, several of which were international flights however I was never more uncomfortable on a flight than I was in economy on my flight from ORD to SAN."

Cons: "Had to pay for my own shuttle to the train station (an hour away) and sit on an overcrowded train for hours. Extremely disappointed. Flight was canceled do to "air traffic control." No attempt was made to put me on other carrier's flights even though there were open seats with another airline."

Pros: "Upgraded active duty military member to economy plus!"

Pros: "Nice plane with leg room"
Cons: "The guy at the boarding counter in Billings was really rude! Maybe he just had a bad day but a zero in customer service, in my opinion."

Read more about Qatar Airways
COVID-19 information

Safety measures for airlines flying from Billings to Dubai

Airlines flying from Billings to Dubai have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Billings to Dubai

Mandatory masks

Masks required on board, masks provided on flights from Billings to Dubai

Social distancing seating

Middle seats unavailable to book on flights from Billings to Dubai

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Billings to Dubai

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