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Top airlines flying to Xi'an Xianyang

Scores according to KAYAK customer reviews

7.7
KLM
Overall score based on 3,657 reviews
7.9
Boarding
7.6
Comfort
8.4
Crew
7.2
Entertainment
7.4
Food
Airline reviews

Pros: "Comfort"
Cons: "Wifi on klm"

Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."

Cons: "When its rain we shouldn’t walk to the air plain"

Pros: "The crew."
Cons: "The time between flights."

Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Cons: "Crew members in Amsterdam were very rude and disrespectful"

Pros: "very nice crew"
Cons: "my baggage was lost"

Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."

Pros: "Friendly crew"
Cons: "Can’t think of anything"

Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"

Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."

Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Pros: "I love the food"

Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."

Cons: "No reading light in my seat..."

Pros: "Best airline in the business quick efficient and outstanding service What else can you say"

Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."

Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"

Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."

Pros: "Everything excellent. Comfortable seats in business."

Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Cons: "infotainment was down. Lost my luggage the flight was delayed"

Pros: "Good service onboard, good food. On time."

Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."

Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Cons: "Nothing"

Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Pros: "Thankful for coffee being served without charge. Not all airlines do that."

Pros: "Easy boarding, plenty of room"

Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

Pros: "good service"

Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Cons: "Nothing"

Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Pros: "Catering is ok"
Cons: "Seats comfort really old school"

Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"

Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."

Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"

Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."

Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."

Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"

Pros: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Cons: "Cabin noise and air conditioning too cold, didn't sleep well"

Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."

Pros: "everything"
Cons: "nothing"

Pros: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."

Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"

Pros: "nothing"
Cons: "the food was awful! flight the crew was blatant and not very friendly. they need to learn how to serve customer. i've been traveling with many airlines but Air China is the worst ever!"

Pros: "seat so so"

Pros: "Cheap price."
Cons: "The food was not great. No USB charger. The other passengers were noisy."

Pros: "Crew are okay. Lucky, there wasn’t that many people on the plane."
Cons: "Rest room need clean more and food wasn’t that good."

Pros: "Amazing crew and service"

Pros: "The crew this time was outstanding! Also, the food improved much from last time."
Cons: "My entertainment screen did not work."

Pros: "It was an "average" flight"
Cons: "Food sent me and others to the bathroom---not good"

Pros: "Same as my first flight"
Cons: "Same as my first flight, but the delay this time did not cause me to miss a connection as my travel terminated in Bangkok."

Pros: "The plane was about 3/4 full, so it felt like there was extra room. It was a red-eye flight, easy to sleep and quiet."
Cons: "Be prepared for some pushing and shoving by the other passengers."

Pros: "Exceptionally, there was an audio on this flight! I enjoyed movies very much! Also the chicken lunch there was delicious."
Cons: "For my return flight, I expected the same, but in vain."

Pros: "Crew was very cooperative."
Cons: "Not enough English movies or series or songs. Tv screen not working. My baggage got delayed by 2 days"

Pros: "Service was good."

Pros: "The crew was very nice and the aircraft was decent. The pilots very good . All landings and takeoffs were very very smooth"
Cons: "Beijing airport and the Chinese customs system but of course that is not the fault of air China"

Cons: "Air China practices very democratic way (in a bad eay) of boarding the plane, without distinguishing the 1st class, busineas class, and Star Alliance members from the rest of the passengers. The food is abit overly simple, in spite of the short flight - a sendwich wrapped in an alu-foil... And it was crazy cold in the cabin."

Pros: "Clean inside,"
Cons: "Too short switching time, cause missing next flight when I went to China; when I am back to America, the flight canceled because of weather, nobody help change the ticket, not good service"

Pros: "crew was competent the flight left and arrived on time"
Cons: "boarding was awkward. We had to take a bus to the plane and walk up the stairs The food was mediocre The seat was not very comfortable"

Pros: "The premium economy was a bit better, but still on a service level was very poor hospitality."
Cons: "The online service was not user friendly and slow. Our upgrade was said at departure it would be for the full flight and was Not. The staff would not speak English and refused to serve any drinks or snacks as I thought it would be normal. Our luggage was lost and did not arrive at our final destination til 2 days later. On the flight home we were told to wait till our transfer to upgrade and that was denied and said we needed to do it prior. I am beyond disappointed and will never fly with Air China again and the only recourse that was given was from the nice people in Japan that explained this happens all the time and provided a voucher for less than 100 US dollars. I will advise anyone in the future not to fly this airline and I would like this to be investigated."

Pros: "Plane was clean"
Cons: "Crew walked around with only water no juice. There was no fruit or refreshments for such a long flight as on other airlines. The two meals had very little meat in them very mediocre Seats very narrow."

Pros: "The crew were helpful and friendly throughout, trying to find out what we should do about missed connections during the flight, I was able to move to an empty exit seat (I'm 6'5") so the delay was relatively comfortable."
Cons: "Well we were delayed for an hour and missed connection as a result, but you can't really blame the airline for that."

Pros: "The crew was very nice."
Cons: "The planes are very old and lack basic comforts. As a business class traveler, the food was really below the standards of other airlines. Also some flights did not have individual entertainment systems. Finally the business class lounge in Beijing was the worst Ive ever seen. The food was basically instant noodles and small pastries. The whole experience was disappointing."

Pros: "The price was affordable"
Cons: "The flight was very outdated. The food was mediocre to poor. The 6 hour flight from beijing to bangkok had no entertainment and the flight from beijing to newark, the entertainment did not work for 8 out of the 12 hour flight."

Cons: "no wifi entire flight! stuff force you to turn off device after take off, even phone in airplane mode and self entertaining and playing cards not allowed. very bad english makes comunication hard and almost impossible order food or drink... they just bring watever and arguing about results in ( sorry no engliss). film selection horrible, old movies and 90% chinese. flight attendand skipped warm food after salad. only after reminding food was given! 0 requests after take off or during food if want any drink. you need literally flag down attendant to get your drink. if ordered tea, attendant asking you milk and sugar, you respond yes, you get then only tea no sugar or milk. after that nobody comes! accent were made to chinise pasdengers, more food or snaks were given or more comfort provided."

Pros: "We landed alive at our destination"
Cons: "This was seriously the worst experience. The flight attendants aggressively enforce bizzare policies that no other airline has and since they don't speak English, they physically touch you, reach over, and adjust things without asking. I thought it was maybe just one crazy flight attendant, but no, two on one leg of the flight and three on the other flight."

Pros: "Big plane"
Cons: "The TV screen is not working"

Pros: "Selection of entertainment. Regular beverage service. Nice staff."
Cons: "Food selection."

Pros: "Having an empty seat between myself and the other passenger. There was also a plug between each seat to charge devices."
Cons: "We couldn’t use any devices and had to rely on in-flight entertainment."

Pros: "Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy."
Cons: "Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why."

Pros: "They upgraded my wife and I to an Exit Row, I'm tall"
Cons: "Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok."

Pros: "It was an experience..."
Cons: "The shuttle to the plane took a good 20 min."

Pros: "Service was good and on time arrival"
Cons: "Food was not good for vegetarians."

Cons: "disappointed with the airports"

Pros: "Price"
Cons: "Flies on plane. Tv screens not working. Food not appetizing. "Out of wine"."

Pros: "Flight crew was attentive and food was good"
Cons: "If there were empty seats, potentially relocating people so you could have a little bit of elbow room?"

Pros: "Loved the wide seats and space between seats. Staff service was impeccable."
Cons: "My TV screen was not functioning well."

Pros: "the airfare itself is cheaper compared to other airline"
Cons: "the flightwas delayed for hours"

Pros: "everything was better"

Pros: "Like all of the reviews online talked about how terrible Air China was, but for the price it was great. Decent food, good service, somewhat understandable English, luggage was fine, service was good. A little cramped, but that's economy for you."
Cons: "I mean, it was a little cramped and the some of the food wasn't that delicious, but I'm a privileged white American man, so that's my bias speaking. It seems to work well for everyone else. Most of the flight was Chinese since we were going to China. They had no issues. Also I was the only white person on my flight, so I was the minority and really have no place to complain."

Pros: "I was with my friends which was nice"
Cons: "I will never fly Air China again. Flights were delayed coming and going which effected my plans, and kept me in Beijing over 24 hours, air china showed zero interest in accomadating or taking responsibility. Literally the worst experience I have ever had flying on each of the four flights I was on with them."

Pros: "This fight was a bit better than my flight home...staff a tad bit nicer."
Cons: "Only offer drinks when they feed you and fill up glasses half way to 3/4 full."

Cons: "So many delays without a notification."

Cons: "After missing our connecting flight from Beijing to JFK by about 5 minutes because of delays in Phuket, we had to wait in the dismal BKK airport for 5 hours. Our flight was then delayed again and we proceeded to sit on the tarmac for another 2 hours, prior to a 14 hour flight. What a miserable experience that I wish I could zap from my brain. Additionally, they basically serve mystery meat. Truly embarrassing for Airchina to accept this abysmal level of quality in the overall experience of flying with them from top to bottom. I'm in awe at how a company could be so BAD at their job. Truly baffling. I will NEVER fly Airchina again it was that horrific of an experience."

Pros: "Not being able to recline was terrible for long flight. Otherwise the flight was ok. Food and beverage was mediocre."

Pros: "787-9 cool windows"
Cons: "The food for premium was gross and nothing different than economy. The staff was horrible and were non existent the whole flight. Seats in premium felt the same as economy."

Pros: "Food was good."
Cons: "My seat 46D was broke and it took several conversations with crew members during 6 hours before they finally moved me to an other seat."

Pros: "Great comfortable flight. Good service and food"
Cons: "Going down the stairs from the plane to the tarmac."

Cons: "Rude staff at PEK. Very unhelpful in dealing with a missed connection."

Pros: "Service & attentiveness of flight crew on red eye and 12 hr+ flight."
Cons: "3rd class was new to me. Little cramped but still comfortable with good entertainment."

Pros: "Everything was pretty average; no huge pros or cons."
Cons: "Most of what they played on the screen were commercials; that was pretty annoying."

Pros: "PRICE!!!"
Cons: "The airport in Beizing is not good for smorker. No place for smoking area. It's my second time flighting at Beizing and I should have to have 1 hr delay from the departure as always."

Pros: "Quick boarding, good service from flight crew"
Cons: "Limited entertainment offerings, quality of food can be improved."

Read more about KLM
COVID-19 information

Safety measures for airlines flying to Xi'an

Airlines flying to Xi'an have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights to Xi'an

Mandatory masks

Masks required on board, masks provided on flights to Xi'an

Social distancing seating

Middle seats unavailable to book on flights to Xi'an

Pre-flight testing

Testing for antibodies, testing for symptoms for flights to Xi'an

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