Guest reviews
Overall rating
8.1
Excellent
Based on 201 reviews
Overall
8.3
Boarding
8.3
Comfort
8.3
Crew
8.5
Entertainment
7.4
Food
8.0
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Air Astana traveller reviews
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
10.0
Crew
Pros: Service
review from
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4.6
Flight attendants need to be more attentive
Pros: Price Travel kit
Cons: The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable.
review from
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6.6
Flight attendants need to be more attentive
Pros: Price Travel Kit Relatively new aircrafts
Cons: I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training.
review from
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2.0
Cons: Flight delay and can't feedback the problem
review from
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8.8
Pilots did an amazing job
Pros: Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds.
Cons: Absolutely full place, slow boarding.
review from
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7.6
Good pilots and crew.
Pros: Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet. Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly.
Cons: Don't like boarding by bus.
review from
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6.0
getting better
Pros: Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled.
Cons: check in counters
review from
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10.0review from
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8.6
Pros: Everything was fairly comfortable. Staff was friendly and attentive.
Cons: The entertainment system could have had more options. Announcements do not come through head phones and are not easy to hear.
review from
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8.6
Legroom
Pros: Thank you for having enough legroom for someone taller. Makes life much easier
Cons: Weather delays, however nothing anyone can do about that
review from
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8.6
Pros: Flight attendants were really warm welcoming and benevolent. Food and drinks are good
review from
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8.8
Pros: Punctual, comfortable.
Cons: The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!
review from
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10.0
Crew
Pros: Service
review from
-
8.8
Pilots did an amazing job
Pros: Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds.
Cons: Absolutely full place, slow boarding.
review from
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10.0review from
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8.6
Pros: Everything was fairly comfortable. Staff was friendly and attentive.
Cons: The entertainment system could have had more options. Announcements do not come through head phones and are not easy to hear.
review from
-
8.6
Legroom
Pros: Thank you for having enough legroom for someone taller. Makes life much easier
Cons: Weather delays, however nothing anyone can do about that
review from
-
8.6
Pros: Flight attendants were really warm welcoming and benevolent. Food and drinks are good
review from
-
8.8
Pros: Punctual, comfortable.
Cons: The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!
review from
-
6.6
Flight attendants need to be more attentive
Pros: Price Travel Kit Relatively new aircrafts
Cons: I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training.
review from
-
7.6
Good pilots and crew.
Pros: Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet. Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly.
Cons: Don't like boarding by bus.
review from
-
4.6
Flight attendants need to be more attentive
Pros: Price Travel kit
Cons: The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable.
review from
-
2.0
Cons: Flight delay and can't feedback the problem
review from
-
6.0
getting better
Pros: Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled.
Cons: check in counters
review from
Flight status
Air Astana route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
114
Baku
GYD
Astana
TSE
218
Novosibirsk
OVB
Astana
TSE
311
Almaty
ALA
Karaganda
KGF
312
Karaganda
KGF
Almaty
ALA
917
Astana
TSE
Istanbul
IST
335
Astana
TSE
Kostanai
KSN
918
Istanbul
IST
Astana
TSE
217
Astana
TSE
Novosibirsk
OVB
904
Amsterdam
AMS
Atyrau
GUW
234
Kzyl-Orda
KZO
Astana
TSE
113
Astana
TSE
Baku
GYD
233
Astana
TSE
Kzyl-Orda
KZO
279
Astana
TSE
Omsk
OMS
272
Yekaterinburg
SVX
Astana
TSE
903
Atyrau
GUW
Amsterdam
AMS
181
Atyrau
GUW
Aktau
SCO
982
Atyrau
GUW
Astana
TSE
182
Aktau
SCO
Atyrau
GUW
981
Astana
TSE
Atyrau
GUW
922
Frankfurt am Main
FRA
Astana
TSE
921
Astana
TSE
Frankfurt am Main
FRA
307
Almaty
ALA
Pavlodar
PWQ
301
Almaty
ALA
Ust-Kamenogorsk
UKK
308
Pavlodar
PWQ
Almaty
ALA
302
Ust-Kamenogorsk
UKK
Almaty
ALA
250
New Delhi
DEL
Astana
TSE
159
Astana
TSE
Kazan
KZN
104
Boryspil
KBP
Astana
TSE
249
Astana
TSE
New Delhi
DEL
103
Astana
TSE
Boryspil
KBP
887
Almaty
ALA
Beijing
PEK
271
Astana
TSE
Yekaterinburg
SVX
969
Almaty
ALA
Shymkent
CIT
970
Shymkent
CIT
Almaty
ALA
342
Shymkent
CIT
Astana
TSE
341
Astana
TSE
Shymkent
CIT
979
Astana
TSE
Uralsk
URA
978
Aktobe
AKX
Astana
TSE
942
London
LHR
Astana
TSE
977
Astana
TSE
Aktobe
AKX
314
Aktau
SCO
Astana
TSE
313
Astana
TSE
Aktau
SCO
909
Almaty
ALA
Seoul
ICN
345
Astana
TSE
Ust-Kamenogorsk
UKK
346
Ust-Kamenogorsk
UKK
Astana
TSE
139
Almaty
ALA
Tbilisi
TBS
112
Baku
GYD
Almaty
ALA
140
Tbilisi
TBS
Almaty
ALA
401
Almaty
ALA
Boryspil
KBP
127
Almaty
ALA
Tashkent
TAS
402
Boryspil
KBP
Almaty
ALA
941
Astana
TSE
London
LHR
622
Astana
TSE
Almaty
ALA
138
Saint Petersburg
LED
Astana
TSE
128
Tashkent
TAS
Almaty
ALA
137
Astana
TSE
Saint Petersburg
LED
889
Almaty
ALA
Atyrau
GUW
160
Kazan
KZN
Astana
TSE
209
Astana
TSE
Seoul
ICN
111
Almaty
ALA
Baku
GYD
985
Almaty
ALA
Kzyl-Orda
KZO
349
Almaty
ALA
Uralsk
URA
938
Frankfurt am Main
FRA
Uralsk
URA
890
Atyrau
GUW
Almaty
ALA
986
Kzyl-Orda
KZO
Almaty
ALA
350
Uralsk
URA
Almaty
ALA
937
Uralsk
URA
Frankfurt am Main
FRA
224
Paris
CDG
Astana
TSE
223
Astana
TSE
Paris
CDG
915
Almaty
ALA
Antalya
AYT
935
Almaty
ALA
Kuala Lumpur
KUL
916
Antalya
AYT
Almaty
ALA
910
Seoul
ICN
Almaty
ALA
991
Almaty
ALA
Astana
TSE
932
Bangkok
BKK
Almaty
ALA
988
Urumqi
URC
Almaty
ALA
987
Almaty
ALA
Urumqi
URC
316
Pavlodar
PWQ
Astana
TSE
895
Almaty
ALA
Dubai
DXB
896
Dubai
DXB
Almaty
ALA
Top flight routes
Top airports served by Air Astana
- Almaty Airport (ALA)
- Astana Airport (TSE)
- Bangkok Suvarnabhumi & other airports Airport (BKK)
- Atyrau Airport (GUW)
- Moscow Sheremetyevo Airport (SVO)
- Shimkent Airport (CIT)
- Aktau Airport (SCO)
- Ko Samui Airport (USM)
- Istanbul Ataturk & other airports Airport (IST)
- Ust-Kamenogorsk Airport (UKK)
- Uralsk Airport (URA)
- Aktobe Airport (AKX)
- Kzyl-Orda Airport (KZO)
- Urumqi Airport (URC)
- Saint Petersburg Pulkovo Airport (LED)
Air Astana contact information
- KC IATA code
- +7 7172 58 44 77 Call
- airastana.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
