Air Astana (KC) - Read reviews & book flights - KAYAK

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Guest reviews

Overall rating

7.9 Good

Based on 108 reviews

Overall

8.1

Boarding

8.2

Comfort

8.2

Crew

8.4

Entertainment

7.0

Food

7.6

Recent reviews

All reviews
Positive
Neutral
Negative

10.0

Pros: It is very nice

Reviewed Jul 2017

review from
10.0

Pros: It was a short flight so not much to say. Crew was attentive to passengers and polite.

Reviewed Jul 2017

review from
4.3

Cons: The flight was nearly 5 hours delayed with no explanation why or compensation.

Reviewed Jun 2017

review from
10.0

nice short flight

Pros: Gave us a hot snack sandwich and drink for a short less than 2 hour flight.

Reviewed Jun 2017

review from
8.0

nice flight

Pros: Hot towel, candy, nice flight attendants.

Reviewed Jun 2017

review from
9.0

Pros: The flight was on time, the plane was new, the crew was polite.

Cons: Nothing really.

Reviewed Jun 2017

review from
3.6

Cons: The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana.

Reviewed May 2017

review from
7.6

Pros: Decent food. Direct flight. Good plane.

Reviewed May 2017

review from
9.6

Pros: Empty plane.

Cons: Ran out of Sauerbraten.

Reviewed May 2017

review from
9.6

Pros: Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful.

Cons: The selection of movies seemed on the whole dated.

Reviewed Apr 2017

review from
6.3

A 50/50 experience

Pros: The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy.

Cons: The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago.

Reviewed Mar 2017

review from
7.0

Safe and efficient

Pros: Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class.

Cons: No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight.

Reviewed Feb 2017

review from

10.0

Pros: It is very nice

Reviewed Jul 2017

review from
10.0

Pros: It was a short flight so not much to say. Crew was attentive to passengers and polite.

Reviewed Jul 2017

review from
10.0

nice short flight

Pros: Gave us a hot snack sandwich and drink for a short less than 2 hour flight.

Reviewed Jun 2017

review from
9.0

Pros: The flight was on time, the plane was new, the crew was polite.

Cons: Nothing really.

Reviewed Jun 2017

review from
9.6

Pros: Empty plane.

Cons: Ran out of Sauerbraten.

Reviewed May 2017

review from
9.6

Pros: Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful.

Cons: The selection of movies seemed on the whole dated.

Reviewed Apr 2017

review from

8.0

nice flight

Pros: Hot towel, candy, nice flight attendants.

Reviewed Jun 2017

review from
7.6

Pros: Decent food. Direct flight. Good plane.

Reviewed May 2017

review from
7.0

Safe and efficient

Pros: Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class.

Cons: No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight.

Reviewed Feb 2017

review from

4.3

Cons: The flight was nearly 5 hours delayed with no explanation why or compensation.

Reviewed Jun 2017

review from
3.6

Cons: The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana.

Reviewed May 2017

review from
6.3

A 50/50 experience

Pros: The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy.

Cons: The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago.

Reviewed Mar 2017

review from

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Air Astana

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Air Astana contact information

KC IATA code
+7 7172 58 44 77 Call
airastana.com Visit

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