|Top route||Nur-Sultan Nursultan Nazarbayev Intl to Almaty|
Cost effective flight back from Kazakhstan
Pros: New plane, comfortable, good food and attentive crew.
Cons: Airport in Kazakhstan is very basic - dead when you are stuck for 7 hours overnight.
Pros: The trip was very short.
Cons: Providing a savory snack to the passengers
Pros: Crew was very accommodating of my needs.
Cons: The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great.
Pros: Seats and crew are the best
Cons: Flight time, also business class was almost empty, if I received an email I would have bet for upgrade
Cons: more movie choices
Cons: Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual.
Pros: Crew was friendly, flight was relatively empty so comfortable.
Cons: The flight was delayed two hours... three and a half separate times. Finally left around 7 hours late.
One of the worst services i’ve ever experienced
Pros: The thing that i could come back home
Cons: The attendants missed me in every serving including meal and giving out documentation forms. No idea how to skip passengers within their sight...
Pros: Boarding was very slow. Check in was also slow
Pros: I liked the time and care that they took to help those that needed assistance.
Cons: In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time.
Pros: TV screens on every seat
Pros: Crew were super friendly; food was very good - had trouble choosing options. This was in reference to business class.
Cons: We were on a 757, flying business class. Is not a proper flat bed option; and being 6’4” struggled on finding a position in which I could sleep in.
Pros: Friendly staff, business class upgrade.
Cons: No priority boarding at the Lufthansa lounge.
Pros: Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew.
Pros: The plane was clean and we arrived early.
Cons: Service of food and drinks was very disorderly.
Pros: Excellent flight attendants and customer service
Cons: Informing travelers that flight was late.
Pros: Good service
Cons: No individual entertainment system
Cons: There was no personal entertainment system nor USB port for charging.
Pros: Little snacks, USB ports, clean
Cons: Video and music are kinda out of date
Cons: Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them
6 hours late with no explanation
Pros: The plane was nice.
Cons: 6 hours late. No explanation. No apology from any Air Astana employee.
Pros: I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable.
Pros: Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana.
Cons: The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board.
Pros: The chairs were comfortable and the Chicken dish was delicious.
Cons: Boarding the plane was hectic and unorganized.
Great flight but needs more creature comforts
Pros: The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment.
Cons: Delay from Almaty to Aktau about 1hr. Other perfact
Flight attendants need to be more attentive
Pros: Price Travel kit
Cons: The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable.
On board Air Astana flights, cabin baggage should not exceed 56x45x25cm. If your hand luggage is bigger, the Air Astana assistance team will most likely ask you to pay extra for checked luggage.
Air Astana offers direct flights to 39 cities in 20 different countries. Almaty, Nur-Sultan, and Aktau are the most popular cities covered by Air Astana.
Air Astana concentrates most of its flight operations in Almaty.
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