The boarding of took of late.The presentation of the food was horrable as was the tast of the food was cold and tastless.
Our flights got changed from United to Air Canada and our purchased seats did not get transferred so we had to pay for seats twice. I brought it up with Air Canada and they stated I had to go back and chase it with United. The united seats were $21 Canadian each and Air Canada were $56 each so we have paid $77 for each seat. Very unhappy
Food and flight attendents with positive dispositions and friendly behavior, more professional attitudes
UA28 was good service and meals. UA is upgraded, I would like to book for next flight by UA Thanks Liao
The flight was delayed, it took longer than anticipated because of weather, and they broke my luggage.
horrible website for checking in- no option just to write the passport number; ludicrous
Plane was was better than th YVR to ORD flight but was a fraction of the distance. Fly your better planes on longer distance flights.
Check-in was a little confusing. I paid for extra luggage, but when i checked in the system didnt seem to know. Arrived in Paris early after a late departure. Luggage arrived on the same flight with no apparent damage.
Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.
My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.
The whole experience was very disappointing. Drinks could have been served and offered more frequently. The seats were reasonable but considering I paid for premium economy, I felt cheated. I flew premium economy with Japanese Airlines ANA 5 years ago and their service was by far, superior. We had access to the club lounge, better seats and excellent service. Out of 10, I would rate the experience as 4. Everything felt cheap and the Airbus aircraft are far better and more comfortable
We ordered kids meals - which were not kid friendly at all! (the breakfast that is - scrambled eggs on a bed of spinach and asparagus?)
Uncomfortable seats. Crazy seat assignments separating families when they could easily have put them together. Good communication from pilot about arrival time after delay in departure. Toilet ran out of water in sink. Snack box poor for flight of this length.
Flight was delayed and there was boarding pass and flight information errors resulting in confusion and stress
Changed flight terminals/gates twice. The staff and hospitality was good.
There was no legroom whatsoever to the point where my wife dropped her phone and was unable to retrieve it as she couldn’t move. The sound system for the entertainment had a broken socket so was effectively out of action as it just crackled. Just dreadful, I will actively avoid BA in the future
Gate closed way too early - over 1 hour before departure. Put onto next flight. Ticket had been changed without notifying us.
I liked having access to all the Harry Potter movies and the food was good. The staff was also excellent. The pillows and blankets could’ve been better as mine had stains when I arrived
An hour to check-in because they were not organizing the counter personnel well; they lost my baggage and after 48 hours they so not pick the phone, answer emails, and I still do not know how to claim my essentials (its purposely not their on their "help" page).
They lost my baggage and still waiting an update when I can receive it
