They damaged my check in bag and when I filled complaint they gave some minimal amount which is not even sufficient to buy new bag. Vey unhappy with this experience.
We never made it onto this flight due to BA's lackluster organisation.
the airline check in attendant made me check my carry on bag which was VERY small and contained medicine for both of my parents stating it was a full flight. Upon boarding there were several open seats and available compartments where my bag would have fit. DO NOT SELL tickets inclusive of a carry-on with the intention of REQUIRING people to check it.
I was transferred to an American Airlines flight. The boarding was late and unorganized. The seating was extremely tight and uncomfortable. Will not use AA again.
The whole experience was very disappointing. Drinks could have been served and offered more frequently. The seats were reasonable but considering I paid for premium economy, I felt cheated. I flew premium economy with Japanese Airlines ANA 5 years ago and their service was by far, superior. We had access to the club lounge, better seats and excellent service. Out of 10, I would rate the experience as 4. Everything felt cheap and the Airbus aircraft are far better and more comfortable
We ordered kids meals - which were not kid friendly at all! (the breakfast that is - scrambled eggs on a bed of spinach and asparagus?)
Uncomfortable seats. Crazy seat assignments separating families when they could easily have put them together. Good communication from pilot about arrival time after delay in departure. Toilet ran out of water in sink. Snack box poor for flight of this length.
Flight was delayed and there was boarding pass and flight information errors resulting in confusion and stress
Changed flight terminals/gates twice. The staff and hospitality was good.
There was no legroom whatsoever to the point where my wife dropped her phone and was unable to retrieve it as she couldn’t move. The sound system for the entertainment had a broken socket so was effectively out of action as it just crackled. Just dreadful, I will actively avoid BA in the future
