Lost luggage, they need a baggage service representative available all times in Atlanta
It was great, I’m very grateful for the pilots and crew flight attendants for everything.
We were given vouchers we couldn’t use with a 5.5 hour delay
Better seating for sure. The seats were so close together for such long flights.
Compared with other carriers business class for an overnight was not worth the extra expense.
It’s been awhile since I have traveled on United. I, along with my family who were on the flight noted how smoothly everything went . Boarding, flight crew and service was excellent.
Flight was delayed two hours. No snacks and no tv screens. My bag got stuck in Chicago
Average. Newark is a United Hub, yet a flight that is early somehow ends up getting late to the gate. Newark ATC needs help badly.
Flight attendant gave incorrect information and no immigration/customs forms!
After checking in online i called United to make sure I have special food ordered ( kosher option). Representative I spoke with on the phone with assured me that special meal was ordered. On the plane, during meal service I was informed that there is no note about it and no kosher meal was ordered for me. Flight attendant said she will check if maybe was a mix up and meal is somewhere. But never came back with any update. So entire flight with no food...
The crew is very friendly and helpful. The food is good for airplane food. The flight is long and hard to sleep. The leg space is great. The plane arrived in plenty of time.
Experience with British Airways was hopeless and the response from ground staff after flight cancellation was hopeless
The food was very good and it came multiple times
We arrived late to London, and consequently were 5 min. late to be allowed through security for our next flight. Even though dozens of people missed the same flight, BA did not radio ahead to hold open security for an extra 5-10 min. to allow people to get on the flight. This caused an additional 6 hour delay in London after waiting over an hour in Customer Service to get rebooked. They did not have enough staff on hand to help people in a timely manner. Not at all happy with the BA's customer care or customer service.
Waited 3.25 hours in plane only to have the flight cancelled.
Paid $180 for seat selection, and selection essnt honored. Have to call for a refund.
Delayed due to a technical fault, one small bottle of water, no USB charging point Not much to like
Was late but that airport/storm fault. Flight was full but comfortable. Food quite nice. Unfortunate that I had a rather miserable attendant, others were much friendlier
There was no legroom whatsoever to the point where my wife dropped her phone and was unable to retrieve it as she couldn’t move. The sound system for the entertainment had a broken socket so was effectively out of action as it just crackled. Just dreadful, I will actively avoid BA in the future
I liked having access to all the Harry Potter movies and the food was good. The staff was also excellent. The pillows and blankets could’ve been better as mine had stains when I arrived
