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Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."

Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."

Pros: "The crew was astounding"

Pros: "The crew"
Cons: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"

Cons: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."

Cons: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"

Cons: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"

Pros: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Cons: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"

Pros: "Crew was ok and servicial"
Cons: "Food and reception at door of boarding"

Pros: "Had decent room space seats comfortable"
Cons: "My luggage could have arrived for a start"

Pros: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."

Pros: "Plane was new, and seatback screen responsive and functional."
Cons: "Economy seats not very comfortable, very tightly packed together"

Pros: "Air France personnel is always really helpful"
Cons: "Food and comfort in short haul are not the best - but the flight is short..."

Pros: "The airplane"
Cons: "Nothing"

Pros: "Everything! It was a wonderful experience."
Cons: "Nothing"

Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."

Cons: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"

Cons: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"

Pros: "The crew was very careful"

Pros: "The crew"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Pros: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Cons: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"

Cons: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"

Cons: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."

Pros: "Flight on time"
Cons: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."

Pros: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Cons: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."

Pros: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."

Pros: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."

Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"

Pros: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Cons: "Nothing."

Pros: "Nithing"
Cons: "They were unfreindly and rude."

Cons: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."

Pros: "Fine for a 45-50 minute regional flight."
Cons: "Wouldn’t be great for long-haul flights."

Cons: "The flight was late, real late."

Pros: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."

Pros: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Cons: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."

Pros: "Speed, professionalism"
Cons: "Nothing"

Pros: "Nothing particular"
Cons: "Nothing particular"

Pros: "Good service at gate and on board"

Pros: "Short & easy flight"
Cons: "All ok"

Cons: "My baggage was broken"

Cons: "the food is terrible."

Pros: "All of the crew were friendly and the flight was on time."
Cons: "No problems"

Pros: "Great crew"
Cons: "Food could be a bit better. White bread is unhealthy."

Pros: "Nothing"
Cons: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."

Pros: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."

Cons: "Food was not good."

Cons: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"

Pros: "cookies were great"
Cons: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."

Cons: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."

Cons: "Flight was delayed by an hour and a half and no announcements were made"

Pros: "The crew really was excellent! Superb landing. I didnt feel a bump."
Cons: "It was a great flight! I could have been upgraded to business class but other than that...superb"

Pros: "The crew was great! Kind, helpful and very efficient. Smooth landing by the pilots. Good communication also."
Cons: "Boarding was very rough and disorganized. My seat was broken . Had to sit in an unhinged recline the entire flight because all seats were taken. Old plane. Two over head bin doors kept opening during turbulence. Would have been nice to be able to purchase better meal options."

Pros: "Nothing"
Cons: "Custumer"

Pros: "Old dirty plane. Horrible loading not very organized"
Cons: "Needs to be cleaner, better organized"

Pros: "Crew was nice"
Cons: "Flight delayed without good reason got in very late TVs didn't work Dirty bathroom Not comfortable"

Pros: "Everything was good"

Pros: "The crew was nice."
Cons: "Royal Air Maroc lost my two bags. Also, late boarding, delayed on the tarmac, late arrival in Lison, so I missed my connection."

Cons: "The company organization, the staff and treatment are horrible from start to Checking out at auntie arrival with the airport authorities."

Cons: "Flight was delayed 7 hours, the flight crew never arrived, communication was nonexistent. I missed my connection in Rome and have now lost a lot of money for car rental, hotel that I can’t use tonight."

Pros: "direct flight, good timings"
Cons: "poor planes, poor service, bad food"

Pros: "Large space between seats"

Pros: "I liked the Dreamliner aircraft over Atlantic."
Cons: "The Boeing 737-800 over Europe was okay but it over crowded. From Casablanca to Amsterdam flight, The crew did not let me carry my hand luggage inside the aircraft whereas, there were other Moroccans who they did not stop with bigger hand luggage which should be inside the plane. The weird Arabic music during on board and off boarding has to stop- so annoying and ear piercing. Entertainment has to be improved significantly- ask their entertainment content provider to do a better job on the music, movies and other things. They discriminate other religion by not providing Bible, Gita and Tripitaka as a notion firm the content but the have Holy Quran as an option, more wine options, liquor has to be included as an option and the last but not the least, Royal Maroc needs to provide better lodging for transit passengers. Hotel Relax is a substantially low standard hotel with bad service and food. I saw nothing but lazy employees walking around doing nothing. Also my room had no towel whatsoever and it took me 11 hours to get my towel- go figure."

Pros: "Short flight"
Cons: "Bus to plane; disorganized boarding process. Counted heads numerous times; checked boarding pass three times."

Pros: "Timing was good"
Cons: "Overpriced, no entertainment, no food, nothing."

Pros: "Friendly staff, nice cabin, good movie selection"

Pros: "Staff were friendly"
Cons: "Boarded 90 minutes before the flight and then had a 3 hour runway delay after pulling away. Waited a very long time for luggage Communications were long Arabic statements and then only a very brief few words in English"

Pros: "Excellent"

Cons: "Passport control at airport in Casablanca was awful. Very very slow with people getting increasingly anxious about missing their flights and trying to move up in the line. The people checking passports were very slow and seemingly unaware of the tumult happening in line. No one was managing it. We arrived at airport 2.5 hours ahead of take-off and the plane was loading by the time we got to the gate."

Pros: "Meal and service were excellent. transit was great too."
Cons: "I did not like the blugs to use for the mobile charger.they were std french type I wish you will make it universal."

Pros: "Very poor customers service"

Pros: "timely and arrived safely in Casablanca"
Cons: "Food was terrible - bad quality bread with a slice of cheese and another starch, at least the yogurt drink was there. Please offer refills on coffee/tea"

Pros: "That it’s a short direct flight to my destination. No frills yet serves its purpose th"
Cons: "The checkin and security process. Long and drawn out"

Pros: "On return trip, boarding was better and crew was more attentive than outbound flight. There’s still room to kick it up a notch—hot towel service, better food options."

Pros: "We got to Dakar safely and on time"
Cons: "Boarding was unnecessarily chaotic The plane from Casablanca to Dakar was filthy. The trash had been picked up, but there was spilled food all over, like no one ever wipes things down in the procès of cleaning. No soap in the bathroom either. The Dakar airport isnt ready to open yet. Jet bridges aren’t working, they couldn’t find a stair to fit the plane for a while. Luggage is piled all over the terminal. Half the luggage from the plane arrived promptly, the other half took 45 minutes."

Pros: "The staffs and crew were lovely. They were polite and did their jobs the best they could with the worst provisions ever."
Cons: "The fleet was outdated and uncomfortable. The food was tasteless and undercooked, the boarding process was tedious and unorganized.......it was bad."

Cons: "Oman airlines refused to board in zurich without any intimation neither from airlines nor from agency I am an heart patient and got mild stroke when I heard this and I paid 550 Swiss Frances to take the same flight on same time I need to peruse this case on top priority and reimburse the payment. Awaiting for your urgent reply. I want to know what could be the reason before I need to take further action."

Pros: "The staff was nice"
Cons: "Breakfast lacked nutritional value as it was carbs only, i.e. an assortment of 3 different types of bread/cake. My friend and I unboarded the flight extremely hungry and had to find breakfast on the street in a new country while waiting for a train from casablanca to marrakesh. Also, my friend's brandnew suitcase was damaged when we received it at the casablanca airport as it was missing a wheel."

Pros: "New airplane. Great service. Great Food. Ontime."

Pros: "Was told no upgrades were available yet only 1 seat in all of business was occupied. Perhaps either know what you're doing or properly share information."
Cons: "Crew watched as people struggled to find space for carry ons, etc. Instead of helping to speed the process they just stood there staring aimlessly. Super helpful."

Pros: "Service is terrible"

Pros: "I liked that it is non-stop and that Royal Air Maroc now flies to Washington DC rather than having to drive all the way to New York to catch a flight."

Pros: "Very good"
Cons: "Nice"

Pros: "Will not know until I take the re-booked new flight"
Cons: "Being re-booked on a flight that left 32 hours later; because my first RAM flight from Madrid was 4 hrs late departing causing me to miss my flight to JFK. RAM re-scheduled us on an RAM flight that left 32 hrs later necessitating a stay at an airport hotel that we received vouchers. When the first flight was late leaving in Madrid, I requested that they re-book us on a Flight from Madrid to JFK via TAP thru Lisbon, British Airways thru London or Aur France thru Paris. They said they could instead book us on an RAM flight that night from Casablanca to JFK. It turned out that that flight was full and the next flight on 8/17 was also full therefore we were booked on a flight that departed Casablanca at 20:30 and arrived at JFK at 1:05 early morning. They said they could not give us a voucher for a hotel near JFK and we would have to take it up with their agent at JFK. We should also be re-imbursed for our transportation from JFK because we lost our ride home from JFK because of their change of schedule."

Cons: "There is no entertainment"

Cons: "luggage did not come through from my connecting flight. very disappointed."

Cons: "Personal is very ok"

Pros: "Honestly, there is nothing at all i liked. I have never been so disappointed in my life as a traveller."
Cons: "There is no Air Maroc represantative to deal with crisis . There was a flight delay of 7 hours and no one was sorry about it."

Pros: "It was seamless and straight forward"
Cons: "N/a"

Pros: "Some of the staff were dismissive and rushed."

Pros: "Food"
Cons: "I can't do the check in on line"

Pros: "Crew was nice. Flight took off on time and landed 1.5hrs early."

Pros: "Always on time, great service, but no entertainment for a long trip."

Pros: "Newer Boening 787 dreamliner. Didn't crash."
Cons: "Horrendous service! Miserable checkin process. Harassed by security. Horrible!"

Pros: "The crew is respectful"
Cons: "The plane boarded an hour late and no information regarding this"

Pros: "Plane was well-maintained and reasonably comfortable. Boarding was fairly orderly and on time. On the flight over, crew was pleasant and accommodating."
Cons: "On the way back, the cabin crew were not friendly and the service was only ok. Entertainment went down for about an hour."

Pros: "Ticket price and Non-stop flight to Casablanca from Dulles."
Cons: "Surly Flight attendants. Crowded flight conditions. Food is horrible and ran out of dinner options."

Pros: "The crew was very friendly. It was nice to have a free meal and coffee offered."

Pros: "Not organized"
Cons: "The aircraft"

Pros: "Comfort"
Cons: "Too many children running around the plane mid flight. Also the food made people have to use the bathroom a lot and the plane smelled at a few points in the trip.... Maybe rethink what is served?"