Daily cleaning, installation of cabin HEPA filters on flights to Mombasa
The cheapest airline ticket to Mombasa from the United Arab Emirates in the last 72 hours was AED 1,105 one-way, and AED 1,502 round-trip on the route from Dubai to Mombasa. The most popular route is from Dubai to Mombasa and the cheapest ticket found on this route in the last 72 hours was AED 1,502 round-trip.
Mombasa Airport is 8 kilometres from the centre of Mombasa. View on map.
Mombasa is served by Mombasa Moi Intl Airport, also commonly referred to as Moi Intl, or simply Mombasa Airport. The airport code is MBA.
Most visitors from United Arab Emirates need to provide a negative COVID-19 test result and/or quarantine to enter Mombasa. Travelers are allowed to enter Kenya. Temperature screening is required for all travelers on arrival in Kenya.
Travelers arriving from Ireland, Brunei, Kuwait, Pakistan and Thailand must have proof of confirmed accommodation booking at an approved quarantine location. The booking must be done a maximum of 24 hours before departure to Kenya. The list of facilities available for quarantine are found by emailing email@example.com
Read more about travel restrictions for Mombasa
Visitors from United Arab Emirates are not required to quarantine after entering Mombasa.
Visitors from United Arab Emirates must present a negative RT-PCR (NAAT) test taken 96 hours before departing to Mombasa.
Current regulations for vaccinated travelers to Mombasa: most visitors from United Arab Emirates may enter Mombasa but may still need to provide proof of negative COVID test.
Health Declaration Form
Masks: Required in public spaces, enclosed environments and public transportation.
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Scores according to KAYAK customer reviews
Cons: "Seat could have been more comfortable but the leg room was good"
Pros: "This was my first and last time I will ever fly with Swiss airline-it’s been 4 days and I still didn’t receive my baggage and I had all my medicines in them,that’s including my carry on bag too,because it was taking from me @ the gate and I was told I will get it at my final destination,which I didn"
Cons: "I just would like to get my baggage- which is been 4 days since my arrival and they can’t even tell me where they are at!!!...."
Pros: "From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays."
Pros: "Thank you for waiting for us. We were delayed. I appreciate not missing our flight."
Pros: "Crew was very nice and attentive"
Cons: "Leg room on my first flight (longest leg of the trip) was not much and when the person in front of me leaned their chair back, my knees were touching the chair."
Pros: "Very nice crew. The flight attendant brought me a second dessert after I raved about it (excellent strawberry mousse!) Warm croissants and bread for breakfast! The even came with seconds. Yes! Delicious Easter eggs on both flights. Good selection of movies"
Cons: "The width of the seats. Tricky to have that elbow rest, it is you or your neighbor!"
Pros: "Cabin crew were efficient"
Cons: "Open check in counters on time as scheduled. They were half hour late at least"
Cons: "When I purchased the ticket I did not know that I have to pay for my bag. It would have been nice to know about this in advance"
Pros: "The food was delicious, the staff was wonderful. Entertainment was awesome."
Cons: "The leg room or seat closeness."
Pros: "Liked nothing. Stewards were no help. Seating was extremely tight. I am disabled and use a small travel scooter. They removed the batteries even though they are not lithium or spillable. I called months in advance with all specifications and still they were clueless. We will never fly Swiss again. I am disabled and received no help. They removed the batteries of my scooter and we had to carry them on our lap. I had to tell them to put the batteries back in the scooter. They failed in every facet."
Pros: "Great services and the staffs. Very comfortable flight and plane"
Pros: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Cons: "I travel a least 5 times a year and Kayak is always my option."
Pros: "Missed this flight because the first one was late"
Pros: "Class staff"
Cons: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"
Pros: "friendly crew; easy boarding; arrival on time"
Cons: "Seat not very comfortable and very little leg room"
Cons: "This is ever the first time we flew with Swiss air and will be the last time. The seats are too tight. If the person in front of you inclined his chair for better comfort, then there is quite challenging for you trying to get out of your seat for washroom etc. The crew services were terrible. Between meals time, there were completely no services such as offering water/drink etc.-did not see a single soul of them, especially on a 9 hours long haul flight! The food was ok. The only thing I like was the chocolate handed out at the end of the journey."
Cons: "It was a 2 hour 40 minute flight. No entertainment."
Pros: "Great flight. Lots of good food."
Cons: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Pros: "Service was excelent puntualiti was excelente thank you very much"
Pros: "The staff was courteous and effective. The pilots made up time after waiting for a few connecting passengers."
Cons: "The food was edible but not up to the usual Swiss Air standard."
Pros: "Nice crew, nice plane"
Cons: "Late arrival at Dubai, late departure and late at final destination...No information given to passangers!"
Cons: "Not on time at all. Toooooo late boarding"
Pros: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Cons: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Cons: "All was great"
Pros: "The boarding process was smooth. The crew was friendly and attentive. Even though it was a short flight, we each got a piece of Swiss chocolate."
Cons: "Like most planes, there was not enough leg room."
Pros: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."
Pros: "Smooth, on time flight"
Pros: "Professional crew"
Pros: "The way of treatment"
Cons: "The landing was terrible"
Pros: "Loved the smoked salmon!!"
Cons: "No wifi or tv"
Pros: "The crew members were professional and we really appreciate their high quality of service. Love the food and we enjoyed the wide selections of entertainment that was provided."
Pros: "Most things were great"
Cons: "Flight was delayed and almost missed my second flight"
Pros: "Crew members are very professional and services are good."
Cons: "Very few selections of movies Seat are congested"
Pros: "I was placed at the very last seat because of a mix-up of tickets, then had to change twice because some people didn't like their seats. Sitting next to your spouse is logical, but best to provide the ability to select seating ahead of time."
Cons: "Landing. Very rough"
Cons: "1 hr 50'' delay"
Pros: "Great flight crew and equipment. Courteous and helpful."
Cons: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."
Pros: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Pros: "punctual and friendly enough staff."
Cons: "entertainment and food options were poor and because of the long haul flight once we had a first round of service it was then self serve. I was in a window seat - cld not wake the people beside me and getting up to get water was difficult. Pushed the call button to be told that I cld get it myself!"
Cons: "No announcement regarding delay. No boarding announcement. Very uncomfortable, older business seats. Actually had a sore back after the flight. Couldn't get comfortable. Travelling companion had the same experience. Small screen."
Pros: "Attentive crew offwring water frequentlyflight"
Cons: "Flifght was far from full and I am small.so the very tight seat configuration was not a problem."
Pros: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Cons: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."
Pros: "We were worried based on negative reviews on SWISS we had read prior to our trip, but they were WONDERFUL!! We flew coach from MIA to CRETE, two stops and 13+ hours of flying. The seats were as roomy as coach gets, but comfortable, reclining further than Delta or AA in my opinion. The food, drinks and snacks never stopped and were tasty!! Including a delicious Swiss chocolate a the end of your flight! They were so attentive! The attendants were all kind and polite. In fact, we had someone sit in front of us on our flight home who culturally didn't bath/wear deodorant and VERY malodorous and we asked the flight attendant if we could move. As soon as everyone boarded and she found two open seats for us, she moved us right before take off and we had a wonderful, great-smelling 10.5 hour flight!! LOL"
Cons: "There seems to only be 4 (plenty) bathrooms right in the center of the coach area of the plane, but with the flight attendants constantly serving drinks and food, you really had to time it so you could get to the bathrooms when they weren't in the aisles. Trust me though, this is hardly a negative and I will happily fly SWISS over and over!!!"
Pros: "The crew was pleasant."
Cons: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."
Pros: "Great flying with Swiss!"
Cons: "seats were a bit tight! otherwise, great!"
Pros: "Super nice and skilled staff, everyone was great to interact with."
Cons: "Not a thing."
Pros: "fast boarding, great crew."
Cons: "when is SWISS going to change serving something else rather than this chocolate bread during morning flights?"
Pros: "I like that this plane had more leg room then other airlines."
Pros: "I didn’t take the flight but there was no way to get my refund! No phone answer and no ticket counter!!!!"
Pros: "Turkish airlines is reaaly good"
Cons: "thanks for all from kayak"
Pros: "Flight was on time."
Cons: "Cooler temperatures in the cabin Vegetarian meal options More individual water bottles for passengers Flight attendants answering call light promptly"
Pros: "Person kicked seat due to reclining and crew did NOTHING to stop. Turkish sold seat as extended comfort, but then said at the gate that they don’t have such seats!!"
Cons: "Fly another airline"
Pros: "The flight from Dubai landed late in Istanbul. TK had someone there to escort the business class passengers through security to make sure we made our connection."
Cons: "The temperature on the flight to NY from IST was a bit too cold."
Cons: "Very hot"
Pros: "As above"
Pros: "comfortable plane: new, new media systems, leg room. usb to charge my phone."
Cons: "I ordered a special meal, and I did not get it. The response I got from the crew was: 'so you refuse to take the regular meal? we will report you didn't get what you ordered'. and I stayed hungry. In general, the crew wasn't very welcoming."
Pros: "Television options are great."
Cons: "Food was unrecognizable. No leg room"
Pros: "The flight from Dubai was fine. I am not a big fan of Dubai but their check-in and boarding process is efficient and straight forward."
Cons: "The food on this short flight was not very good and looked liked it had some age to it. I chose not to eat it."
Cons: "Huge delay on the flight + no power for part of the waiting in the field + very bad information in the airport about where to find the gate Overall a terrible flight experience"
Pros: "Not too long of a flight. Clean toilets and nice smelling soap and lotion. Decent entertainment selection."
Cons: "Would highly recommend"
Pros: "Generally better than other European airlines particularly BA and better priced"
Cons: "Work to do on consistency with crew"
Pros: "The flight was comfortable and the entertainment was good."
Cons: "There are not diverse food choices"
Cons: "Flight was delayed by over two HOURS. When we got to Istanbul, our connecting flight to NY could not wait 15 MINUTES and instead left. We ended up spending 18 hours in Istanbul for the next flight. 1. The personnel at the transfer desk were rude and unhelpful when we asked questions. They seemed like they could not be bothered with our problems. 2. Turkish airlines did not even bother to help with accommodations, instead giving my wife and I a small bed to sleep in vs a hotel room. The only way to get a hotel room was to leave the airport, and we could not get Visas because we were American citizens. Turkish airlines was a very bad experience. Overall this was a poor experience, and I will not fly Turkish Airlines again. I will make sure my friends and family know that this is a poor airline with poor customer service."
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Pros: "Efficient and pleasant. Affordable and most importantly very clean!"
Cons: "Old style lie flat (but not horizontal) seats"
Pros: "The service was very good as always with Turkish."
Cons: "Seats are not spaced enough. It is not big enough for a 6 foot 3 male caucasian."
Pros: "Overall trip was really good."
Cons: "Management of time excellent. Plane went on time. Staff on checking in or in the plane were polite, pleasant, professional and available. Timing of delivery of luggage also was fast."
Pros: "they do really their best- they have a good standard."
Cons: "english is hard to understand"
Pros: "The crew was friendly"
Pros: "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."
Pros: "Entertainment selection, USB chargers"
Cons: "Snack Like Mac and cheese not very good. Overall food better than most airlines."
Pros: "Flight attendants greeted on arrival. Prompt with service. Good attitudes."
Cons: "Seats not to comfortable but can't really change that without upgrade."
Pros: "It was all good!"
Cons: "Except that in the same day I had two flights with Turkish Airlines and both of them had a delay."
Cons: "Cramped seat - little room Food was the most inedible of any food I have ever had on an airline"
Pros: "Turkish Airlines has an excellent entertainment system"
Cons: "They used to have more legroom"
Pros: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Cons: "TV screen very far from the seat and could only interact with it via the remote control."
Pros: "I am a vegan and they had delicious vegan food for me and vegetarian food for my daughter."
Cons: "That the plane was not full and we could had better seats if we were made aware of that fact."
Cons: "Great service and on time all the way"
Pros: "Great flight, crew and experience."
Cons: "Breakfast selection was a bit subpar"
Pros: "Great food; plenty of room to stretch out (we flew business class)."
Cons: "The service on the flight from Houston to Turkey was much better than it was from Turkey to Houston. For one thing, the flight attendant never made up our beds on the way back to Houston. For another, the sound did not work at my seat, so I was unable to use any of the entertainment. The flight attendant kept trying to give me different headphones...it wasn't the headphones that were the problem!! He never really addressed the issue or coordinated a possible seat change (even though there were empty seats in business class)."
Pros: "Seat reclined more than some. The food was really good!"
Cons: "No lemonade. There were a lot of steps of security at the gate."
Pros: "Quality experience all the way around. Thank you for city tour of Istanbul during layover. Outstanding touch!"
Cons: "Food was average"
Cons: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Cons: "Seats was a lil tight , food was a lil warm not hot"
Pros: "Everything was excellent :)"
Cons: "Have to unload Plane Flight git exchanged without my approval"
Pros: "We liked the cost of airfare and flight times convenient. We also like the onboard TV and wifi."
Cons: "The food on the way back was bad. My wife's was still frozen, which grossed her out, it was ziti pasta. My pasta was crispy raw. The worse part was temperature of plane. It was too hot which made sleeping difficult."
Cons: "There is nothing I've didn't like"
Pros: "Super friendly crew! Great amount of entertainment on board. Good food."
Cons: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Pros: "Good entertainment, USB charging for phone"
Cons: "Bad seats, not very comfortable."
Pros: "Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films."
Cons: "Seats could be more comfortable. Headphones are really not very good quality. Touch screen difficult to use (not very responsive to touch)."
Pros: "Movie choices plentiful"
Cons: "Flight was delayed for almost an hour while passengers were on board the airplane."
Cons: "The flight was late by over 2 hours and we missed our onward flight to San Francisco. At Istanbul, Ataturk Airport, Turkish Airline did not provide a Visa although they gave hotel and boarding passes for next days flight. At Istanbul, Ataturk airport it was a nightmare for us, as senior citizens. Why should we buy the Visa when the flight was delayed which is no fault of ours. Of the 4 automatic e-visa machines onlyEv 1 was working and there was a long queue. In between the machine stopped working for a long time and no one was there to assist or restart. They gave our boarding passes for the next days flight and their responsibility was over. We had to wait for over an hour to get the hotel. Overall it was a bad experience."
Pros: "Nice crew great sitting"
Cons: "Boarding has always been slow with this trip.... disorganized"
Pros: "I missed my flight."
Cons: "Helped me get a different flight. I got zero help getting another flight. Or any credit."
Pros: "Place was clean; crew was nice and attentive"
Cons: "Seats are small and uncomfortable for long haul flights"
Pros: "Crew was very nice"
Cons: "The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight."
Pros: "Nothing. The flight was delayed and I missed my connection"
Cons: "My flight leaving on time"
Cons: "crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)"
Pros: "Seats were good, flight attendants cordial."
Cons: "It took forever for the passengers to get on the plane and seated for us to take off so we left late. We arrived late in Munich so I had to practically run to my next flight. Thankfully was in the same terminal."
Pros: "Crew was professional and competent. Seats were roomy and comfortable."
Cons: "I have a hard time sleeping in any seat that doesn’t fully recline."
Pros: "Seating was good"
Cons: "Got a seat in the middle - was pretty annoyed with this."
Pros: "Nice crew comfortable seats selection of drinks were good"
Cons: "Better blankets too cold on the plane"
Cons: "The only thing that was iffy were the movies Most were not recent But I did watch Bohemian Rhapsody Excellent"
Pros: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"
Pros: "Food and boarding process"
Pros: "Large entertainment variety"
Cons: "Comfort less than desirable. Not enough sitting space. Also my luggage was left behind in Munich."
Pros: "I like the cree"
Pros: "Staff were kind and courteous."
Cons: "Late departure and uncomfortable seats."
Pros: "Timeliness of fligyts"
Pros: "Some how i ended up in the "small child zone", The crew was very kind and moved me to another aisle seal towards the front of the plane. Crew would come by with liquids quit often, The food was very good quality. huge selection of entertainment options."
Cons: "A very long wait for luggage, That may have been the fault of the airport."
Pros: "The crew was very good and we were right on time."
Pros: "Sandwiches seeved"
Cons: "Plane was 1/2 hr late due to computer issues"
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Pros: "Treated passengers well - even those of us in steerage. Food was excellent and entertainment options plentiful. Coach is still coach, and it’s hard to settle in for a nap. So, if arriving rested is important to you, spring for business class."
Cons: "Was told that an upgrade to premium economy entitled us to lounge privileges. Were told by attendants that we had to pay an extra $35. each. We had $6.30 subs from potbelly."
Pros: "Excellent service and friendly staff!"
Cons: "It was very cold"
Pros: "friendly service"
Cons: "no head support"
Pros: "The plane was very good , the hospitality was very good b"
Cons: "Every thing in Lufthansa was horrible"
Pros: "On time flight with no problems"
Cons: "Uncomfortable seats so hard to sleep during flight"
Cons: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."
Pros: "I was better prepared"
Pros: "The boarding process was very fast and smooth"
Cons: "The seating space is very tight, more space is needed specially for tall people."
Pros: "Great service across the board! Wonderful, experienced staff!"
Cons: "Seat space was inadequate. My shoulders are 4 inches wider than the seat space including both shared arm rests."
Pros: "The crew was nice enough and the food was ok. Crew was great and served water and juice so many times during the flight! That was really good!"
Cons: "Movie selection was old and many movies aren't of interest. I tried to purchase something on the plane and the card reader didn't work. Lufthansa should update those card readers! Seats are becoming smaller and thinner which means more uncomfortable than they were already."
Cons: "Our flight was scheduled to leave at 7:00 a.m. We arrived at the airport at 4:00 a.m. to check in. When we tried to check in the lady told us our reservation was canceled. Luckily an airport employee worked his magic and had us added back onto that flight."
Cons: "Flight got canceled and never got new flight! Also never got money back!"
Pros: "The check in process was fast"
Cons: "All the flight were bumping and landing felt very dangerous"
Pros: "Boarding staff was cooperative On time departures and arrivals"
Cons: "Crew in Lufthansa are racist. Don't want to elaborate here but trust me for this. Bad quality food. They don't even have sufficient food for everyone. I didn't get two meals on one flight. Loo's are not maintained. Crew too rude. Had called a flight attendant for service but didn't show up until an hour (exactly an hour). Later I had to get up and take it. Can write an essay on my whole journey."
Pros: "WiFi, entertainment and USB charging was good."
Cons: "Felt herded like cattle during the boarding process. No children's amenities as advertised. Children's meal was so-so. Adult meals had chocolate included, which children's meal did not have. Seriously?! The snack provided was all inclusive for adults and children and was way too spicy for my 6-year-old."
Pros: "Price was right. Aircraft was clean & maintained to high level. On time departure and arrival."
Pros: "I liked the entertainment part: movies are good, crew was pretty nice"
Cons: "I didnt like the boarding process bacause it wasnt in order, also airplane crew started feeding passangers in 3 hours!!! after we took off. I started thinking that it is not included in my ticket!"
Pros: "Flight attendants pretty good. Got lucky with one of the only 2-seater rows in the back of the plane. Good entertainment options."
Cons: "I'm only 5'2" (157cm) and slim but could barely move in my seat, and if the person in front leaned seat back, it was terrible. Food was lame, really salty and they did not come around with water enough."
Pros: "As a Germany company all was in place on time and well done."
Cons: "All was good"
Pros: "Of course, a short flight, but the sandwich was fresh and staff helpful. Thank you."
Pros: "Direct flight, separate spacious toilets, decent food"
Cons: "It's a good flight overall"
Cons: "They lost my luggage and have refused to help me locate them."
Pros: "Food was good. Bathrooms clean during flight. Staff was overall pleasant."
Cons: "Video entertainment menu system was slow to work with."
Pros: "The entertainment was good on board"
Cons: "The cabin crew was a bit rude"
Pros: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Cons: "Staff seen to not like people of color black"
Cons: "Seats are too close, no under storage. Very old and dirty plane. Old coffee stains on tray board. Just filthy"
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Pros: "Excellent crew, good food & movie selection."
Cons: "The plane is so old..,"
Pros: "The aircraft"
Cons: "No overbooking next time!"
Cons: "KLM crew exceed our expectations"
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "The flight crew was so friendly and the food was really good."
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Pros: "The service"
Cons: "The food."
Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "The service"
Cons: "The seats"
Pros: "Very friendly onboard personnel - I really had kind of homy feeling."
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "Flying with KLM is a pleasure"
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "Good flights. Good prices."
Pros: "Flight crew; legroom even in cheap seats."
Cons: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Cons: "At some point the luggage was lost. here."
Pros: "Flight was on time and quick and comfortable"
Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Same as above"
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pros: "Friendliest economy class service I've ever encountered."
Pros: "Very good flight, excellent service and good food."
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Cons: "Stop feeding us bread"
Pros: "On time"
Cons: "Send notifications"
Cons: "Food wasn’t that good and there could have been better entertainment options (more movies, TV shows). Internet was terrible."
Pros: "I liked the new airplane. Compared to my jfk-cai flight the plane was spotless and everything worked. I didn’t feel like I was on a flying greyhound bus. The crew kept the bathrooms cleaner which was great."
Cons: "I was very disappointed that I couldn’t bring water through the gate security in Cairo to jfk. There was nowhere to purchase water after the gate so I felt dehydrated and inconvenienced by having to ask for water so many times."
Pros: "They had movies to watch"
Cons: "Boarding on time, departing on time and advising passengers of the delay. We sat on the tarmac for 50 minutes without any communication. In addition, we waited an addition 45 minutes for our luggage. Thus, requiring us to change our plans. Well not be traveling Egypt Air again."
Pros: "Friendly and professional staff."
Cons: "Better food options, being a vegetarian, nothing was available"
Pros: "every thing"
Pros: "Our flight got delayed for 3 hours and they where ri rude to us"
Pros: "Seat was comfortable because I was in fire exit seat"
Cons: "They lost my baggage. It is so hard to follow up. Could have been more organized and approachable"
Pros: "In flight entertainment and lunch served. Special accommodations made for our child."
Cons: "Nothing...a wonderful experience!"
Cons: "Not water being spilled on me, but I still enjoy the flight. Thank you."
Cons: "Shorter flights and no delay"
Pros: "Airplane crew were frendly and helpful."
Cons: "I hope to all aircrafts to think wisely about my opinion. Please let economic passenger go in to reach their seats from back to head, late let the business passengers enter to reach their seats to avoid bags traffic above each passenger seat. Thank you."
Pros: "All was average"
Cons: "Very old planes. Poor cleanliness"
Pros: "We had front seats which made the journey comfortable"
Pros: "Everything to tell you this because I always underated the airline because it’s from Africa that’s all thank you."
Cons: "The service I was given by the crew, the aircraft it’s self etc"
Cons: "That I could check in online instead of the airport, to get to pick the seat I want, I was placed in an isle seat 2 rows before the end of the plane, right behind me the we only 2 seats row, and almost every single one that went to use the restroom had to bump into my chair in their way back"
Pros: "Crew and service are more than excellent , on time boarding and landing. Medhat"
Cons: "The plan is totally empty even most of the seat on line booking they are occupied and not available if you want to change your seat, is there any reason for that? thank you"
Pros: "Everything. Fantastic lunch. Wonderful crew."
Cons: "Nothing. Great service!"
Pros: "Excellent flight, on time, good crew."
Cons: "I didn’t like that the food and the service and the chairs the floor is not clean actually that was bad flying flying"
Cons: "The aircondition was not working since the very begining for 4 hours and even after was not fully cooling. It was hot"
Pros: "Good meals, and plenty of beverages."
Cons: "The aeroplanes and Cairo airport are a bit outdated, compared to other airlines"
Pros: "Good seats reasonable service and chk in was easy , food is excellent."
Cons: "Very noisy ."
Pros: "Bathroom was clean, food choices, good entertainment"
Cons: "Food was not hot, left late"
Cons: "The same problem I see with Egyptair company, Flight attendants need to learn some manners how to deal with guests, and most importantly LEARN ENGLISH. These are just waitresses brought straight from some Bus company or Train company."
Pros: "Flight wasn't packed. Reasonable room for carryons. Seat next to me was open, though most seats were full."
Cons: "There was a late gate change in Cairo, which was not communicated to the new gate personnel. They were not ready to receive, there was no female screener which required a delay for the ladies to enter the gate area, and the plane was late leaving. Not a crisis, but was entirely avoidable. Also, I suggest avoiding long layovers in the Cairo airport. There are few chairs outside the eating areas."
Pros: "Possibly the food and the flight is direct"
Cons: "Anything else you could think of. The crew is unfriendly the plane is messy no one follows rules or regulations just a complete mess"
Pros: "The timing is perfect"
Cons: "Maybe in the near future the airline should provided for chops and drinks that have less super on the plane.great service and kudos to the pilot and the crews"
Pros: "Tha Flight was on time no delay The Crew are friendly in over all I have no problem"
Pros: "Everything was amazing! Crew was so great and helpful. Movie choices were all amazing and modern!"
Cons: "Food was boring/bland."
Pros: "Appreciate the breakfast that was served."
Cons: "Boarding process can be improved."
Cons: "The plane, supposed to take off at 6 pm crashed into another plane on the JFK tarmac around 7 pm. An hour later we were deplaned and then were uncoordinatedly brought to a shuttle... took 90 minutes to get transported to a hotel... that didn't have capacity for all... then another hotel... still no capacity for all... so I took an uber to another hotel on my own. It's 1 am before I get to my room and crash (no pun intended). Besides the incompetent organizational response in a crisis: The plane was not cleaned Dry -- no alcohol on board Food was meh. Looooooong 36 hours with Egyptair."
Pros: "Comfortable trip"
Cons: "Hot food not great"
Pros: "Nice plane, helpful crew. good entertainment"
Pros: "Crew were professional, despite flight was almost fully booked. Food portion (i had beef meal) was very small (beef). Drinks are ok. Landing was very smooth."
Cons: "Egyptair online check-in failed to issue the boarding pass, just managed to change my seat. The same failure occurred on my way back to Cairo, and reasons are not clear!"
Cons: "the cancellation of my return flight right after we boarded the flight. Had to change the return date without compensation from the airline for the hotel and food during the extra days they forced us to stay. we then had to push the return flight forward, trying to find a direct flight and good timing."
Cons: "Thanks it's been a good experience"
Cons: "The service sucks and the cabin was extremely dirty and disgusting. They never collected trash and I saw a man spit on the floor of the service area."
Cons: "My daughter was traveling from Antalya to Cairo via Istanbul, her bag was missed in Cairo airport, we checked the system and we found that the bag was loaded from Antalya airport. She was in honeymoon trip and has many valuable items in her bag."
Pros: "Friendly crew"
Cons: "Please note the wrong gate was included on our ticket and announced shortly before the flight so passengers had to run from half way across the airport. Then there were two flights announced for the same gate even though the Baghdad flight was over an hour later. Therefore the gate was jam packed and passengers flying to Amman were unable to access the gate. In all it was complete chaos easily avoided by making sure to correctly identify gates (or leave blank) on tickets and to announce the second flight AFTER the first flight concluded boarding!"
Pros: "Pilots are very cleaver and professional in taking off, landing and flying. Crew are very warm and caring Both China & Cairo Airports's operation was very fast and good."
Cons: "For more than 10 hours' flying, would expect far better plane with newer seats and more toilets !! same like they fly between Cairo and London and Dubai (777 etc ..) Also the fish was not tasty at all"
Pros: "excellent service excellent food great value for money"
Cons: "would like better entertainment system"
Airlines flying to Mombasa have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Mombasa
Masks required on board, masks provided on flights to Mombasa
Social distancing seating
Middle seats unavailable to book on flights to Mombasa
Testing for antibodies, testing for symptoms for flights to Mombasa
Waiving of change fees. Search flexible flights to Mombasa