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everything was great , perhaps lower pricing and more miles incentive and prolong expiration of miles

On the way there the food was not a good Standerd and fly Dubai is very cramped and again the food was not a good Standerd but on the way back food was excellent and staff were very helpful specially a lady which I took time to take her name Maria and another staff which was South African very very polite and helpful i am very sorry that I got her name

Staff were excellent and helpful and the food was lovely.

Boarding is messy, business class no priority line Delay is departure.. hot in cabin

My experience with Emirates was very disappointing, particularly in how the disruption to my journey was handled. My connecting flight in Dubai was cancelled and I was provided overnight accommodation, but I was not advised that leaving the airport could affect duty-free items I had purchased at my original departure airport. When I returned for the rescheduled flight, the alcoholic beverages were confiscated. I was then initially refused boarding for my rescheduled flight, although this was eventually resolved. Onboard, I was allocated a next to a passenger who repeatedly shouted throughout the journey. I asked the senior cabin crew member to move me to vacant seats at the rear but was told they were reserved for crew. The same seats were only offered to me towards the end of the flight, when moving was of little benefit. I appreciate the hotel accommodation provided after the cancellation, but the overall handling, communication and customer service fell well below what I expected from Emirates. What began as a flight cancellation became a series of unnecessary inconveniences, financial loss and an extremely uncomfortable journey.

Good service. I wish there was more legroom. The food could be improved with additional options.

Everything is smooth and good. While cabin crew didn't wake me up for food. When I got up I asked for my meal then they simply replied I was sleep due to that reason they did not wake me up. In that case I suggest they must keep stickers to place on top wake up or DnD.

It was very exlent flight and thanks a lot kayak

This777-300 is configured 2/3/2 for Biz class straight out of the 80s!!! Not to mention seats are narrow, bed does NOT FULLY RECLINE FLAT as advertised, and purser didn’t know that!! ARM REST HAS A REMOTE TABLET ON IT FURTHER CONFINING THE ALREADY NARROW SPACE!!! WHO thought this was a good design?? After flying the new A350-900 biz class Montreal to Dubai , this was a total let down!!

Over - amazing. The aircraft is somewhat old on this route.

Pre booking seats via Kayak was useless. We paid for seats near the wing as soon as we purchased the flight. When it came to allocating boarding passes ( 48hrs before departure) our seats were already taken and we ended up pretty much at the back of the plane . Kenya Airways were more interested in getting you to upgrade your seat rather than honour the ones purchased.

Service on the airplane is good. Food is acceptable. Going through Jomo Kenyatta International Airport after arriving from Entebbe International Airport in Uganda was tedious and redundant. We had to board a bus that took us to the airport where we went up an escalator. Then went downstairs to go through security., removing shoes, belt, watch, etc. TSA no longer requires shoes removal since July 8, 2025. That took a while then the next step was getting to Gate 19. There they had another security station which was redundant. I asked the security official why do I have to go through another security detail when I just spent all my time after arriving going through security only to come here and face another redundancy. They are using the new CT machine and the Leidos screening machine not the old magnetometer. The security had me remove my belt, my watch, etc. This particular machine does not require people to remove their belts and watches. Apparently the security officials are not properly trained on the CT and Leidos machines. For this reason I will try to go through Europe when going to Uganda than having to fly through Nairobi JKIA. The security officer said I should file a complaint. I'm not the only person who feels this way. Travel should be an adventure not an opportunity to torture travelers with redundant security checks that are nothing more than a waste of the travelers' time.

We paid for comfort economy The seats did not recline Staff and crew was not at all helpful

It was good ,I enjoyed it also crew were very respectful and patient waiting people parking their belongings.

boarded in a mannerly process, Departed on time, the pilot pointed out my. Kilimanjaro, snack and drink provided-great 1 hour flight

Overall good experience but for long distances there really needs to be more room.

there really needs to be more room with each seat for such a long flight.

The plane was delayed almost three hours because boarding was unorganized then we were delayed even longer because the plane had an issue. The plane didn't look well maintained, there was also alot of tape on the exterior. I won't fly kenya air ways again after this trip.

Our luggage was supposed to be checked through from Arusha to Cape Town. We didn't know that it was a self transfer in Johannisburg. Kayak should not have sold this flight combination with out a self transfer alert.

They weight duty free goods at check in and count the weight as carry on luggage. Results : for 4 bottles I had to opay $150. rip off. Be careful to avoid any duty free shopping at Dubai airport

Food 930 am flight they serve lunch !! In other flight 11 am flight they serve breakfast Crew behavior is bad also overall

If the flight was full I would have been more uncomfortable as the space was small. The seat in front of me was very close, I wear transition lenses and it was too close for a comfortable viewing experience. The foot room was not the best either. The row was empty so I had shoulder width space. The foot space in my opinion could be better, I am just 6ft tall, medium built and found the space mediocre. The AC on the flight could have been cooler. We were delaed on the tarmac and the air con was warm. Even in the air, it could have been cooler. Apart from that excellent service crew, we were delayed on the tarmac and water was offered to us which was of good temperature. The snacks offered were acceptable. Thanks for a safe and smooth journey.

Boarding from T3 is a nightmare for the transfer to the aircraft.

BEST air crew in the industry and service delivery takes it to the next level from great to AMAZING!!!

No TVs are working, in my local busses also not work sometimes. Is the both are same,,

The timing for this flight is really odd.. at 4.45AM If it was 1AM or 8AM it would be great. I guess its probably for European connecting flights with Emirates? Anyway, for a budget airline, the business class product in FlyDubai is quite decent. You even get Champagne, although 4AM is an off time to have it. The Throne seat for me while is great for privacy, sleeping isn't great for the foot extension. This flight is great for me due to its direct nature but if Emirates did it, I would choose that.

The quality is worse and worse , this business ticket pricing is overpriced !!!!

The Plane was very small.. domestic route will perfect not international

Consider serving food to all passengers regardless of food reservation status during booking.

Boarding was almost an hour late but there was no communication. Cabin crew did nothing to ensure people kept masks on and even with seat belt sign on people were wondering around the plane.