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Pros: Check in agent extremely helpful and friendly.

Cons: Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible.

Cons: They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet

Pros: Crew was solicitous.

Cons: They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat.

Pros: Had decent room space seats comfortable

Cons: My luggage could have arrived for a start

Cons: 5 hours delay...

Cons: Never on time

Cons: Airline thinks of ways to charge extra for everything.

Pros: Nothing I want my money back they didn’t let us Board our Kiev flight and we are stuck in Kiev and had to purchase an entirely new flight.

Cons: They airline could let us board our flight.

Pros: The cree was nice.

Cons: My bags got lost. Didn't arrive to Madrid. I'm stil waiting. And I have no clothes and I have to take another plain to another city after tomorrow.please help.

Pros: Aeroflot was bad airline I will not fly with them again

Cons: Aeroflot was bad airline I will not fly with them again

Cons: Luggage is coming soon))(tomorrow)

Pros: The service por a 85 years old was poor

Cons: Boarding was vary slow and not on time. We lost one bag.

Pros: Boarding was as enjoyable as possible.

Cons: Other than delivering food and drink together, crew was generally not visible throughout flight. Trays of finished food and drink were left on passengers' trays an extremely long time. Trash was not picked up except twice during the flight (following the two meals).

Pros: The seat was great!

Pros: Greatest crew ever.

Cons: Nothing.

Cons: Nice crew. Company should be rated better...!!!

Pros: In flight entertainment and lunch served. Special accommodations made for our child.

Cons: Nothing...a wonderful experience!

Cons: Shorter flights and no delay

Pros: Crew was friendly and helpful

Cons: Lack of variety of entertainment movies, shows etc. No WiFi connection. Bathrooms were very dirty

Pros: Crew are good ,seats were more than ok

Cons: Better seats and headphones to listen to the intertainmen system

Cons: Room temperature control should be better.

Cons: It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally.

Pros: Crew was attentive, friendly and helpful.

Cons: Flight was cancelled because the operational issues. No information or help given. Their airport procedures and practices make it extraordinarily challenging and stressful for passengers. We’ll never fly with them again.

Pros: FYI this was actually an American Airlines flight (AA 104) not BA. Anyway I love those 777-300ER’s, they are huge with great up to date ambient lighting, excellent, outstanding entertainment , and I had the whole row to myself. I often take this flight when flying home from LHR to JFK. 5 stars!

Cons: 5 stars all around

Cons: Cuisine wasn't much in quality and the problem was exacerbated by industrial strike of BA Catering Services company in Lagos on the day in question. I experienced reduced quality, and I did not get value for what I payed for.

Pros: Most of the crew was helpful, however, I arranged a pick Up at Heathrow to guide me to my connectg flight. the flight attendant advised me to speak to the male concierge when exiting. He then insisted: No, there is no one coming. When I stepped out the pick up person showed up anyhow. ??

Cons: Like I said better staff communication in regards to my special situation/need. Also I was surprised I had to pay for the water I had on the flight as the attendant who offered it didn’t mention it was for purchase when they asked me if I wanted bottled water.

Pros: Nothing really

Cons: Politeness during check-in, timeliness in providing gate information, having a person at the BA desk to help, being on time

Pros: The fact that the plane was newer

Cons: Perhaps offering water to passengers who didn’t select in flight meal option. Eight hour flight with no water is horrible. There is an option for buy bottled water for 4 Euros but I think basic customer service should include water. Terrible... I’ve never seen this before!!!!

Cons: Food, friendliness of crew, knowledge of crew

Pros: I think the pilots did an amazing job with getting us home safely. Both take-off and landing were perfect.

Cons: The food was ABSOLUTELY HORRIBLE. Please improve the food.

Pros: I know that the airlines can't do anything about this, but when you have a nice crew and polite passengers around you, it makes this long transatlantic flight so much better. I have had some horrible people next to me on these long flights and believe me I could not wait to get off. This one was a very pleasant one, time just flew by- before I know it, we were in New York.

Cons: Tight space for a 6'2" guy but I know it is a norm on all of the commercial airplanes and the people around me managed just fine.

Cons: My son has this flight and I bought his ticket.. he lose the luggages.Why ur flight had delayt why

Pros: Not much. HORRIBLE airline. Would never fly you again.

Cons: Seat rows are TOO CLOSE. I'm 5'10" & my knees were rubbing against the row in front of me (21F). HORRIBLE. Will never fly you again. Also, there was a gate change from C3 to D3 that was NOT announced at C3. There were 20+ of us sitting there then we checked sign to see change. BAD SERVICE.

Pros: A

Cons: Luggage is 35 euros and one was lost. Temp onboard was hot. Had to pay for drinks

Pros: The check-in online was very helpful. Flight was excellent.

Cons: The airport bus took us twice from the gate to the the plane. I tried to understand, no idea why the bus did that. The departure obviously was late.

Pros: Free entertainment, excellent food

Cons: Cabin was too warm; unable to adjust air at seats

Pros: A very quick flight, but the crew was quite friendly!

Cons: I would have liked for there to have been a gluten-free snack available.

Cons: Flight delayed and I missed connection

Cons: Boarding

Pros: new plane, nice crew, on time

Cons: food and they should provide blankets

Pros: Free food, against expectation

Cons: Better menu service and comfort

Cons: The lines, extra security was unnecessary, the check in process ...

Pros: I like that they start with the back first to front.

Cons: The flight was delayed by 2 hours. NOBODY knew what was going on. Or anything. The communication with the ppl was horrible. Unorganized, poor custom service.

Pros: The direct flight

Cons: The movie selection was not good. The employees at the gate were not helpful.

Pros: The crew on-board was nice this time around.

Cons: The entire process: -the check-in staff are rude -had to wait in line for over 1.5 hours to check in (no self-serve kiosk at CDG) -the 10kg total (backpack and suitcase) carry-on limit was a surprise on this flight and cost €80 for being ~2kg over - generally confusing with bad surprises

Cons: On a 9.5 hr flight, drinks and a light snack should at least be served. Some of the the crew members were rude and not very helpful. We bid hundreds of dollars for an upgrade and didn't find out until 6:30 am the day of the flight that we didn’t get it, so we had to scramble to then add baggage.

Cons: Worst service ever! The staff is super rude.

Cons: Not delete 50 minutes!

Cons: There were two flights to Prague within 1/2 hr of each other. We were at the wrong gate. They called for immediate boarding and we were at the gate in minutes. The plane had not left the gate but the captain refused to open the door. This unheard of, that at the counter didn’t want to intervene. Now we have to rebook. These Eastern European countries are still thinking of the past.

Pros: Not much. HORRIBLE airline. Would never fly you again.

Cons: Seat rows are TOO CLOSE. I'm 5'10" & my knees were rubbing against the row in front of me (21F). HORRIBLE. Will never fly you again. Also, there was a gate change from C3 to D3 that was NOT announced at C3. There were 20+ of us sitting there then we checked sign to see change. BAD SERVICE.

Pros: I may never travel with this airline

Cons: I hate traveling with this airline I couldnt sleep or rest During jurny the sttaff we were disturbing , there attention was how to purchase there meal and do there busines with out thinking about the thime and the passangers condation The tiolet was in abad condation and i couldnt use it

Pros: Always on time

Cons: Nothing

Cons: Free food and alcoholic beverages

Pros: Nothing.

Cons: Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline.

Cons: Hot as balls

Pros: Seats were "old style" - still had some cushioning. The flight indeed reached it's destination in Prague.

Cons: Flight was 20 minutes late to get in to Rome. Boarding was a zoo. First a huge single line crawling through the gate. Then, overloaded buses taking squeezed passengers to the plane. Another 35 minute delay to taxi. While not a budget carrier, food and even water is only for sale. Terrible landing.

Pros: The flight was quite delayed and staff were unfriendly; e.g. asked for a glass of water and kept being told later

Cons: Rh

Pros: FRIENDLY BUT NO HELP WITH WHEEL CHAIR.

Cons: COULD OF HELPED GETTING ME MY WHEELCHAIR. NEVER DID GET ONE, EITHER BEFORE OR AFTER THE FLIGHT, EVEN THOUGH IT WAS REQUESTED WHEN TICKET WAS PURCHASED.