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Cons: SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal.

Cons: frankfurt airport security is a nightmare

Pros: The onboarding process was awesome! The rest was mediocre at best. The cabin was friendly but not helpful. They had weird policies which we have never heard or seen elswhere. The flight had huge screens that won't turn off, it was freezing cold and the crew had no idea how to help.

Cons: More knowledgeable crew and maybe more crew members, as there were too few and the service took more than 2 hours to complete. Never seen that happen on a 7 hour flight.

Pros: Crew was very pleasant.

Cons: There were no announcements at all about the delays! It was confusing and poor service.

Pros: The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process.

Cons: Multiple delays. Need to offer back up flights and hold connections for delayed flights.

Pros: Nothing.

Cons: Checked bags left behind, no food, no drink.

Cons: Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight.

Pros: The flight went by fast.

Cons: They should have provided some goodies to eat. Due to people that needed something to eat. For example, my mother being diabetic and I was telling them to please provide something. Event then, nothing was done :( .

Pros: na

Cons: The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO.

Pros: Safe polite crew

Cons: No entertainment options on plane. Possibly due to 737maxs being taken out of service.

Pros: Terrible coordination between SAS and United Airlines. Two bags missing, could not find boarding pass of baby, despite us showing them on the SAS website their check in details!

Cons: Not losing our bags and delaying our boarding massively despite us having completed information in advance on SAS website. United Airlines inability to assign seating all the way through, throwing their hands in the air and blaming SAS, while SAS did exactly the same thing about United.

Pros: Nothing, could not even board due to confusion over flights.

Cons: SAS couldn’t even help us when our flight was cancelled.

Pros: The crew was very nice and friendly. I was not expecting walking down to the tarmac to board the plane. But flight was uneventful.

Cons: Checking in didn’t open until 2 hours before plane was scheduled to take off. Really? We got to airport early so we could eat dinner. You are depriving the airport of revenue. Not to mention we had to stand there for over an hour. And then just one agent showed up. Terrible service and planning.