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POOR CREW BEHAVIOR. RESTRICTIONS ON FOOD. FEELS LIKE ECONOMY CLASS.

Absolutely horrible all around especially for such a long 13-14 hour flight - terrible food - ancient entertainment - legroom worse than a short air Asia flight - not enough toilets

Everything was superb, only bad point was that the fast track on London Heathrow arrivals was not handed out to me and I had to go back to the gate to collect it.

Everything was good up until getting off the plane. Riyadh simply cannot handle an A380. Exiting the plane on a remote stand was extremely slow and frustrating, then waiting for buses for transport back to the terminal is another disaster. Give me the 777 any day.

Food was good, great communication by Pilot and Co Pilot, Crew very friendly. Slow beginning drink and meal service - over 2hrs into flight which disrupted overnight flight sleep. Entertainment systems was 3 Stars, my wife's was nonfunctional and had to call attendant 3 times to get it reset, mine the headphones and jack we're twitchy and keep going to muted volume.

Plane was old and seats uncomfortable but staff were friendly and helpful

I didn't travel from the start I changed my ticket long time ago

All was good. Emirates should restart allowing fast track immigration for business class at Manchester airport. Saves a bit of time

Always my favourite airline. On time, lovely staff, clean comfortable seats. Well done

First Class on A380 was an incredible experience with a group of very attentive crew. The only flaw of this flight was the boarding process at Concourse C of DXB where no one was managing the queue. I was at Zone A but arrived when they were already boarding Zone C & D. There was no separate gate for Zone A & B to go through.

They again did not offer any functioning WiFi in the transatlantic crossing.

The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic

I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology

Forty five minutes late for departure. Staff were pleasant. Food was adequate but not outstanding. Entertainment system was very good, as it usually is on Air France.

My only issue was my meal was inedible except for the sides.

The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.

Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.

Generally good. The crew is excellent. The food could be better.

Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.

They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .

On the positive side, Turkish airlines had a direct flight from Dallas to Istanbul. The check in process was fine and the flight crew was very nice. In terms of improvement, despite paying for better seats, the seats were very cramped. The food was terrible.

The flight was delayed dur to which I missed my bus from Chicago to Champaign.

Request for “strict vegan” as in the airlines meal selection was not strictly adhered to. My two travelling partners with their Asian vegetarian meals said that their meals were not Asian.

The inflight Wi-Fi was poor or non-existent however the entertainment system was good. The staff are good and effective but don’t really relate well to the travellers (a smile and a “how are you” would not go astray). Not the worst airline, but if they improve they could be leaders.

Great service, great food, and comfortable business class seats... Friendly and professional flight attendants and ground crew, overall 5 star experience!

The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.

Horrible. Boarding was terrible. For a huge airplane, we needed to be transported to the plane. The boarding area was overcrowded and frantic. .The seats were so uncomfortable. The food was fine.

Movie selection was ok, but could be better. Would like to see greater selection of newer movies.

COmpared to my experience in the business class of other airlines the food variety and offerings were meager. They did not have any cookies or crackers for snacking! They were unable to offer some other items. This has never been my experience in other airlines.

Just on time arrival and departure would make it great

loved the bulkhead seats with all the extra leg room! The initial dinner was excellent unfortunately the last meal was unsatisfactory. Our salad was partially frozen and the pizza roll was 90% dough. My only complaint

Terrible! After boarding we were stuck on the plane for 3 hours with no air circulation during a heat wave.

Horrible , we missed our flight because they were way to busy for there airport to handle. We waited in line for the over three hours to be told there’s nothing they can do. Worst experience in any airport ever ,staff member from Lufthansa made it there job to be rude and unhelpful. I’m going to be calling to see if I can change flights because a 3 hour layover in a poorly ran airport isn’t enough.

Was 4 1/2 hours delayed. No food options, poor entertainment and cramped seats made worse by people in front reclining while we could not as in back row.

This flight was delayed multiple times and eventually canceled around 2-3ish. Original take off time was around 10:30am. By 3, there were no other options out of Houston, so stuck in Houston for from 3pm - 11am the next day.

This was a Lufthansa flight. Disappointing main meal. Very rough over Canada and arrival at FRA. IFE was almost unusable.

Too many fees (but that seems to apply to all airlines nowadays)

Ok, but comfort was lacking as the seats were way to small

the head jack on my seat didn't work and the power outlet didn't work for my seat

Seats are way too snug for my hip to knee ratio and the recline on the seat in front of me made my experience worst. My legs had no room at all. Not a plane for people 6 ft or over unless you fly first class.

I had to wait for 10 hours at the airport and no hotel accommodation was provided. That sucks big time.

Crew was great. Food definitely top 10% for airline food. Seat was comfortable and legroom was good, BUT the seats were too close together and I was touching arms with the guy next to me the entire flight. Also, I had an aisle seat, and although my arm was pulled right up to my side, I was bumped by passengers and crew at least 6x. I'm looking into business class next time. One last note: the whole British-AA airlines partnership thing was confusing. In 2024 this should be seamless, and passengers shouldn't need this # for BA and that # for AA. There should be a single unified way of messaging from the airlines and checking things for the passengers.

They cancelled the flight from Dallas to London and rebooked following day causing a lot of pain

We were on flight for 7 hrs and there was no WiFi. Not really easy to use any of our electronics. Def not ideal

The flight was excellent with very attentive and friendly staff. Food was delicious and amenities were nice. Only trouble was the 1 hour and 20 mins I had to wait for luggage. Guess there was an electrical problem at the gate.

New airport for me. A little confusing.bunable to use kiosk for boarding pass. Agent checking us in was professional but not very friendly.

The entire process was flawless and as expected flying first class. The only thing that I have a complaint on...when first boarding, the plane was EXTREMELY cold; then when we were trying to sleep, it was way too hot - just better regulating (especially trying to sleep) would have made it perfect.

It was ok, not as good as it used to be. The Heathrow connection was a disaster - complete anarchy, unknowledgable and skimpy assistance and signage. Gate crew at next flight was great, held the flight while my wife struggled through security.

my original flight was cancelled the previous day, and i was rescheduled onto this flight, which left much earlier in the morning, impacting my previous evening and requiring me to get up much earlier in the morning to get to the airport online. This practice happens way way way too much, and it seems on every airline, though AA is probably the worst.

Terrible. Missed my flight to final destination because of delayed British Airways flight. Had to spend 12 hours in airport and $1500 for new plane tickets