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Nothing about this flight. Will avoid Air India in the future!

Dirty and tired looking aircraft; unruly and downright rude passengers; cabin crew were unable to take control of the chaotic boarding; God knows how will they control the situation in the event of an emergency. This was my first and probably last time with Air India. I have always travelled Jet Airways on domestic routes in India and they are far superior.

Flight was on time. Boarding was not managed well by Ahmedabad Airport. Two toilets had faults. Faulty tap and toilet seat. Lacking choice in in-flight entertainment despite high quality system. Air India should offer free water at the seat every 2 hours instead it's a help yourself service which is less good. No wi-fi services.

Confusion over luggage and excess weight. I booked my flight thru Kayak which referred me to Kiwi.com. At Kiwi I paid for 15 kg of baggage. This SpiceJet flight came with 20 kg checked baggage already included, I assumed that the 15 kg was additional. Then when I got to the airport, I was forced to pay an exorbitant fee per kilo after already having paid once. And the fee had to be paid in cash, causing me to run in haste to a foreign exchange counter to tender the requisite amount. I can only assume that the fee is not collected via credit card because it is easier to appeal such a charge. I will never get that cash payment refunded. Such pressure tactics at check-in time are really not civilized.

Flight was delayed by 1.5 hours, no aero bridge to enter the flight

On time Service. Courteous Crew. No Alcohol policy

Meal was burnt. They should look into the meal heating process :)

Tried to book baggage and seats online for flight from Colombo to Sharjah but website wasn't working, so called their office in Colombo. Was told it was too late to book baggage so would have to pay more than double the regular charge. I explained repeatedly that I had tried to book it but the website was down but the lady on the phone completely ignored what I was saying. She then said I should have called them to report the problem - insinuating that it was somehow my fault that their website wasn't working. Quite an interesting twist on 'customer service' in a service industry company. Nothing in the email I received from them stated what to do should their waist fail; no number to call, no procedure, nothing. I had to take a 1-hour trip into the city to speak to them directly at their office. The lady there I spoke with simply made a few mouse clicks and the problem was solved. This of course begs the question of why that couldn't have been done over the phone. The lady on the phone put me on hold for over 10 minutes, clearly hoping that I would give up and hang up. Air Arabia should fire this person immediately as she has no business being in the customer service industry if she is going to be so insulting to a paying customer. As a member of the company she sheds a horrible and unprofessional light on it.

Everything was good

This flight was decent apart from food. Everything worked, seats were comfortable, good selection of movies and shows to watch. But I will still never fly Kuwait again!

Food was stale.

Dreamliner comfort.

Air India did not inform us that check in was at the international counters. Luggage took about 35 minutes in Delhi.

Poor service. Staff not just indifferent but mistreat passengers

ground staff respectful of people with special needs and the elderly

overall disinterested and unenthusiastic cabin crew

Friendly and courteous staff. Very helpful

The flight was ok and comfortable.

On time. Excellent onboard services.

Food is good and cheap Beverages are cheap Friendly staff On time

Sharjah airport is very dirty

The staff onboard is great. That is the only thing I have to say about this airline in a positive light. I will not use them again.

no entertainment, no food (without paying high prices for). I will not use this airline again

Newer Airplane, Nice crew members

food

My parents and in-laws travel in 17th from Ahmedabad to NYC. The service was terrible, especially at kuwait no wheel chair was provided they had to stand up walk at the last boarding announcement. Moreover, people from kuwait were preferential treatment in boarding and in flight service. The staff was terrible and didn't care about my parents, multiple request of food, sandwiches or drinks were neglected.

My parents and in-laws travel on 17th April 2016 from Ahmedabad to NYC. The service was terrible, especially at kuwait no wheel chair was provided, they had to stand up and walk at the last boarding announcement. Moreover, people from kuwait were given preferential treatment in boarding and in-flight service. The staff was terrible and didn't care about my parents, their multiple request of food, sandwiches or drinks were neglected. I will not fly kuwait and will recommend paying extra bucks to go in Qatar to all my families in states.

It was very nice

No frills low cost airline with good options early morning and late night from Mumbai to Chennai, Bangalore. Ideal for quick one day trips between major cities. Mostly on time and courteous staff. Highly recommended for its good value, superior aircraft and decent service

Nothing in particular stands out as it delivered good value and stayed on time and message.

boarding was fast

seat comfort

Nothin as I want cancel this journey as noone come in these and I booked tickets for my friends and they said not coming and I called air Arabia company 10 days before journey depart and they refused to give refunds and this site is very poor to help customers for these conditions , very bad