The flight was excellent. more staff at the check in and proper lining up would have been better.
The airport staff of Qatar airlines was UNFRIENDLY and UNHELPFUL. They all acted like we were bothering them. They gave no help in moving from one station to another. In general they gave an extremely bad first impression of Qatar airlines!!
Pros: "Everything about the trip was great excellent customer experience"
Cons: "If I got to sit in first class coz the plane was so empty haha"
Pros: "As always crew magnificent"
Pros: "Qatar Airways is the best first class airline in the world hands down"
Cons: "Nothing they do a great job!!!"
Pros: "Crew was very attentive & met all my expectations."
Pros: "was the seat super comfort"
Cons: "if the have variety of food provided will be better"
Pros: "The crew was nice but never got the menu."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "Q Suite business seats are the best with excellent service & delicious variety of meals."
Cons: "Nothing. Every thing was great!"
Pros: "Friendly Crew, good entertainment possibilites."
Cons: "Everything has a plastic holding purse."
Cons: "Qatar airline is one of the best ways to fly!"
Pros: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Cons: "Nothing. Everything was fantastic."
Pros: "The crew was absolutely amazing"
Cons: "More movies on the system"
Pros: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Cons: "more leg room and headphones that worked."
Pros: "Helpful,courteous and efficient"
Cons: "Wifi was hard to connect"
Pros: "Leg room and cleanlness. Polite crew members"
Cons: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Pros: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Cons: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Pros: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Cons: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Pros: "Excellent entertainment very friendly crew"
Pros: "Entertainment is very good"
Cons: "it felt like sitting in a sardine box"
Pros: "Staff is friendly"
Cons: "The seats are tight and I am a slim person"
Pros: "Would be very happy to fly again on qatar if options for Indian food menu is increased"
Pros: "Overall services"
Cons: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."
Cons: "Airport hotel costs around 350$ No entry visa for layovers exceeds 8 hours as they announced The answer they’re not giving entry visas is you bought a discounted ticket!!"
Pros: "Food is good"
Cons: "Economy seat"
Pros: "Completely satisfied. Excellent all the way!"
Cons: "Everything was perfect. Thank You."
Cons: "Long hours from Doha to Atlanta"
Pros: "Very very clean plane."
Cons: "Movie selection could be improved. Second meal had no vegan option."
Pros: "The crew were all lovely + meals were excellent."
Cons: "When I checked my two bags, I was told to pick them up in Doha and recheck them to my final destination at Rwanda. When I arrived in Doha I was told by the transfer desk that I did not need to pick up my bags because they had been checked to my final destination. I even asked them to pull up my flight information and to confirm that, which they did. However, when I arrived in Kigali, Rwanda, my bags were no where to be found. No one has found them yet. I also called Qatar Air before my flight and asked about hotel accommodations for my layover because my layover was from 6:00 pm to 7 am. When I called, I was told that I would be given a complimentary hotel room because of the length of the layover. However, when I arrived I was told that I did not qualify for the hotel accommodation. Then, I was told that a hotel room would cost 250. When i arrived at the hotel, I was told the cheapest was 325."
Pros: "Flew from Frankfurt to Doha in Business 1A. Being a gold member and buz class received extra attention and the flight supervisor did a commendable job."
Cons: "Nothing as such"
Pros: "Food quality needs to improve, some chairs can't recline."
Pros: "I was able to sit with my family - Our original seats were not together"
Cons: "Food choice"
Pros: "Service & cleanliness."
Cons: "Nothing I remember."
Pros: "food and courtesy of the staff"
Pros: "Service was good."
Cons: "Need to provide more variety for vegetarian food. Cannot serve the same food for every meal on a long haul flight. Provide more entertainment options, more episodes of sitcoms, more movie options, more language options."
Pros: "Everything was great!!! Stewardess were very attentive and helpful. Food was good. Enjoyed the movies on plane. The comfort was excellent."
Cons: "Can't think of anything I didn't like but maybe that I wasn't in Business Class. Just joking!!!"
Pros: "Seat and space"
Cons: "Food was pathetic."
Cons: "Flight attendants raising shades so that light was in your face. Blocking aisles near bathrooms"
We booked the flight from Kayak, through flighthub The flights were cancelled by EgyptAir. We have been calling both parties back and forth to get our refund and nothing is happening.
All and all it was an easy flight. We were in business class. Strangely, while we were offered some food which we did not want, we were never offered anything to drink including water. The boarding process was a bit chaotic. Everyone had to identify there bags at the plane as a safety precaution which was fine. But the communications about this was non existent. Israel has a very strict protocol for entry. There is an entry form that must be filled in and then, if everything is ok, you get an e-mail approval that you must show to the airline. Instead of asking for this they asked to see our “green passport” which is only a document to be used in Israel. Luckily, we had copies of ours. All of this is not significant. As someone that lives in Israel but love Egypt, I am so happy that we have direct flights now.
Friendly check in and smooth all the way
Cons: "They won’t allow me to fly"
Pros: "the business class seat setting of the new dreamliner the plane is brand new flight schedule was ok"
Cons: "crew must be better trained quality of food should be improved entertainment system should have richer content"
Pros: "Crew was very nice. Everything was lovely."
Cons: "It took a very long time to get my credit card processed for extra luggage. Then flight was delayed."
Cons: "Everything was ok and no delays"
Pros: "The only thing is good, they gave us a room for the missing flight which is because of them. Poor customer service, no communication, the flight is always late and you will miss your flight."
Cons: "Get organized and explain for the passengers why there is a delay."
Pros: "Yes, very clean ,respectable and helpful."
Cons: "A cup of coffee early in the morning would have been magic but, we were told it's a short and fast trip. They served a very nice fresh sandwich and juice."
Pros: "Being direct flight"
Cons: "Food, seats"
Pros: "The captain"
Cons: "Old plane - entertainment system did not have too many movies. Food was just okay"
Pros: "On-time arrival, direct flight"
Cons: "Poor in-flight service. They said they would give out a snack before landing but never did. If you want a drink other than at meals, you have to go get it yourself."
Pros: "I got an exit seat and it was comfortable and spacious. The crew was really nice"
Cons: "Food choices. Only two options for lunch unless pre-ordered"
Pros: "Very good pilot with landing and takeoff. Crew was ok. Was surprised about the food considering the short trip. Also, they revive silverware for economy class, so that’s definitely a plus"
Cons: "The airplane was a little dirty or outdated shal I say. Entertainment is almost nonexistent."
Pros: "Short trip ..very good pilot , landing was smooth, as well as the take off."
Cons: "Entertainment programs was so poor .."
Pros: "The food was hot."
Cons: "The flight was delayed by almost 2 hours."
Pros: "Great flying experience"
Pros: "Nice planes. On time. Very friendly crew."
Pros: "On time arrival"
Cons: "Translation speeches. Food uncooked. Bad entertainment"
Pros: "Everything. Fantastic lunch. Wonderful crew."
Cons: "Nothing. Great service!"
Pros: "It was ok"
Cons: "It was ok"
Cons: "Plane was really old. They desperately need to upgrade their fleet."
Cons: "Long waiting time"
Pros: "Friendly flight attendants, clean, very smooth takeoff and landing"
Cons: "Signs are not very visable at airport"
Pros: "I’m sitting at Buisness which I usually do !!!"
Cons: "Wish they renew the cabin knoiwngvthat in even in business but it is so old and food is v avarage also the service is v avarage even they don’t offer you before flight any drinks !!!!!"
Pros: "Respectful, cheerful, and helpful crew members"
Cons: "Food quality on Both flights was not that fresh!"
Pros: "Crew was great, very polite and service oriented."
Cons: "Amenities (seats, bathrooms, entertainment, headphones and food) were not on par with other world class carriers, especially for business class."
Pros: "Nice trip good food"
Cons: "The same problem I see with Egyptair company, Flight attendants need to learn some manners how to deal with guests, and most importantly LEARN ENGLISH. These are just waitresses brought straight from some Bus company or Train company."
Pros: "no food no entertainment"
Pros: "we should get our laguage from borg al arab and recheck it back to cairo we waited for one and half hour and we were about to loose the next flight to cairo and again rechecked and the carryon they asked us to send it by plane for safety i mean it was very messy and stressful"
Cons: "why for transit we should pick up our bags and recollect it again why not like all other airways to automatic transfereand we get our lagugae at final distrnstion"
Pros: "The timing is perfect"
Cons: "Maybe in the near future the airline should provided for chops and drinks that have less super on the plane.great service and kudos to the pilot and the crews"
Pros: "Duration of fligjt"
Cons: "The flight took off and passengers were still putting bags up and there were at least people still standing in the aisles."
Cons: "I overpaid my flight by up to 50 per cent more than my fellow passengers yet they were allowed 2 bags each while I only got 1 . The flight attendants don't offer drinks except with meals . They took for ever to remove the trays after the meals that passengers were trying to take them out by themselves . They don't pass by with big bags to collect any garbage ."
Pros: "Crow was helpful and every think goes great"
Cons: "The flight delay and the pilot went in circle a lot of time"
Pros: "Excellent customer service"
Pros: "Boarding and take off are on time. Landing was super."
Cons: "Not applicable."
Cons: "Lots of security checks with no solid standards"
Cons: "The pilot was excellent in take off and landing. He got us through some turbulence in a smooth excellent way"
Pros: "The flight staff was SO helpful, and helped me beyond what I expected. The flight was very comfortable from start to finish."
Cons: "Having more movie options would have been good."
Cons: "Please note the wrong gate was included on our ticket and announced shortly before the flight so passengers had to run from half way across the airport. Then there were two flights announced for the same gate even though the Baghdad flight was over an hour later. Therefore the gate was jam packed and passengers flying to Amman were unable to access the gate. In all it was complete chaos easily avoided by making sure to correctly identify gates (or leave blank) on tickets and to announce the second flight AFTER the first flight concluded boarding!"
Cons: "Sat on hot plane Cairo to Amsterdam waiting for take off"
Pros: "Pilots are excellent at smooth landing."
Cons: "To most Arabs, broadcasting a prayer before taking off is routine and goes without notice. To foreigners, it could initiate fear about the safety of the plane as it projects a need to rely on a super power to make it. It's cultural and could be misunderstood."
excellent all round and check in luggage included
Very expensive flight,not foods,not WiFi,nothing at all,very rude staff
The bad reviews made me worry so much as we are flying with a 17 month old but the flight and service was amazing!
There wasn't much communication and reassurance in terms of delay of the flight. They offered water and some cake only after 3 hours as we were taking off. I ordered 1 noodle and lots of drinks, they charged me two, she said she needed to take a photo of my card which I said no to. Then I said OK we ll keep the 2nd noodle although we didn't need it, just to end the bad situation, she grabbed my bag as I was holding it to get the wallet out and she accidetantally hit the boiling noodles and spilled over my hand and really hurt me, a colleague Brought an ice bag thankfully. This made my journey even worse than it already was with the 3 hour delay of the flight.
They want to charge 250 euros for an extra bag and made my sister miss her flight.
Pros: "Great boarding , on time! Friendly helpful staff . Just really good experience"
Pros: "The on-board crew were friendly and professional. The in flight entertainment options were great. And the flight was mostly on time and easy."
Cons: "We had significant issues getting our one boarding pass from the computers and then the workers in the airport. We purchased both tickets together and the one had no issues. However, we got nonchalantly passed off from one employee to another without having anyone seem really concerned for us."
Pros: "Nothing really"
Cons: "The airline should at least provide a snack. It's 4 hrs of travel."
Cons: "The seat is not comfortable, too narrow space, can’t adjust a little bit."
Pros: "Not so comfortable and no any food or drink beverage for free of charge"
Cons: "They should at clean and provide food and drink for free of charges"
Pros: "The flight was very uncomfortable and dirty"
Cons: "Free food and alcoholic beverages"
Cons: "Comfort and food"
Pros: "Easy; fair prices; budget rates"
Cons: "no entertainment (N/A)"
Pros: "Cheap price with basic seats but all in good order and plenty of leg room"
Cons: "The check in processes was very very slow"
Cons: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Pros: "Always on time and prices"
Pros: "Easy check-in with great allowances for hand baggage and checked baggage."
Cons: "Flight was delayed slightly but probably not the fault of the airline."
Cons: "1 hour delay nearly cost me my connection no assistance provided"
Pros: "I liked that it's first and last time"
Pros: "Everything was smooth from boarding to landing."
Cons: "Food is not for free"
Cons: "They stole my money"
Pros: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more and not fly with them"
Cons: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"
Pros: "The worst airport ever"
Cons: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Cons: "I was unable to cancel the flight. I was on a work trip followed by a vacation, the vacation got cut short and I had to cancel the flight, unfortunately there was no way to cancel online and due to the nature of my job I cannot make phone calls to the states. I was not expecting a refund just an easy way to cancel the ticket online."
Cons: "Discomfort, very small airplane for a 4 hours trip. Crew is angry and rude. Food is expensive and not tatsy."
Pros: "It got me there safely"
Cons: "No free drinking water and it wasn't that cheap of a flight to say it a budget airline."
Pros: "You get what you pay for, nothing more and nothing less."
Cons: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Cons: "Checkin takes à long time"
Pros: "The air conditioning wasn't worked good"
Cons: "No thing"
Pros: "I'm actually surprised about the flight. The pilot was good and I think he was a pro. For a budget airline, Pegasus was good."
Cons: "We had only problems with the delayed luggages. The boarding was not on time but I don't think it's a big deal because we arrived almost as scheduled. No entertainment at all and comfort was not a priority but it's okay since it's a budget airline after all. But it would be better if they consider comfort of flyers even if it is a budget flight because flying is a serious thing and can cuase a lot of anxieties to begin with."
Cons: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"
Pros: "It has good crew members and fine alternatives for eating."
Cons: "No entertainment option is available."
Pros: "food that we bought was ok Fast boarding on time departure nice crew"
Cons: "really narrow seats no options to lower the back of the seat Water cost money no TV"
Pros: "The seats are comfortable and there was enough place in the overhead bins"
Cons: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
Cons: "I want to make change flight but they where not helpful"
Pros: "Comfortable seats and very clean."
Pros: "The cappuccino"
Cons: "Late departure and late arrival. Huge queues at Gatwick immigration. Too hot throughout the flight - the crew didn't bother adjusting the temperature it was left to the assemblers to complain No in flight entertainment whatsoever Had to pay for a coffee."
Pros: "I am glad that the Pegasus team changed my flight to Bishkek (after I missed the flight to Almaty because of Pegasus delays from Lviv) but I wish Pegasus had given me the difference in price of flights back on my card."
Cons: "The first leg of my trip (Lviv to Istanbul) was delayed without warning. It made me miss my flight to Almaty and the next flight wasn't for two days. None of the Pegasus crew (on the flight from Lviv) seemed to care that I had a flight very soon after landing, even though I was a female passenger alone. They wouldn't call the gate or look up if my flight to Almaty was delayed once we arrived."
Cons: "the staff at the disk was so bad they charge me for extra weight more than what it should be they try to change the currency from turkish lira to euro then to my country currency just to collect more charge???. also when I paid by my visa card they didn't give me my recipt which mean they did something dicey."
Cons: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The transfer, at Instanbul, was crowded, inefficient and noisy; it took too long. The bathrooms were filthy and stinky."
Pros: "It didn't crash."
Cons: "Oh, boy. First, this flight was super late and they wouldn't admit it. I went to the gate at boarding time, and the staff rudely pushed me away, saying I misunderstood the gate number. I double checked, and no, that was indeed the right gate. This lasted until the airport announced the final boarding call for my flight, and people started lining up.Then the staff had to admit that this was the right gate and the plane was just late. We didn't start boarding until way after the announced time (which they didn't bother to update on the screen until it passed. Extraordinarily disorganized. Second, the flight crew was loud and kept the lights turned way up on an overnight flight. Everyone around me was trying to sleep, and they were woken up by the crew yelling "DO YOU WANT COFFEE?" 5 rows away. Even when they finally dimmed the lights 3 hours into the flight, they kept the Tv's on, so the flashing advertisements prevented me from sleeping restfully. Third, you have to pay for coffee and tea. Who does this? They also begin their flight with loud, obnoxious music that jolts everyone awake (see above for this being an overnight flight). Overall, only choose this airline if you're okay with being kept forcibly awake and you don't mind the flight being late. Oh, and you have 2 euros to pay for simple tea."
Cons: "Delay. No apologies not even one."