Staff could have been helpful when traveling with kids and seniors. Not at all professional staff, just some janitors who do not understand hospitality. The food was horrible; the tomatoes tasted foul. The flight was small and the legroom was not good.
Staff could have been helpful when traveling with kids and seniors. Not at all professional staff, just some janitors who do not understand hospitality. The food was horrible; the tomatoes tasted foul. The flight was small and the legroom was not good.
Flight was changed without proper monitor display. Boarding process was confusing with no announcements.
Flight arrived on time even though boarding and takeoff were delayed. No infant seatbelt provided. Crew was a bit indifferent. Baggage was damaged and representatives refused to write up a damage report.
IGI T-1 terminal is under renovation. So, the boarding and check in process took extremely long, due to reduced number of kiosks. Further, the flight was delayed by 1 hour 15 mins. The same was not being properly informed to the passengers because of which a feeling of slight chaos was evident amongst the passengers. All this further increased the discomfort, which was already in the menu due to the ATR aircraft. Lastly, the Spicescreen website wasn't working properly due to pathetic interface and poor wifi connectivity, which otherwise could have been a pass-time during the flight. Such issues were not expected from Spicejet and need to be taken care and handled in a better manner in future.
The flight 3 time delay I was so nervous and full tired
Flight cancelled without notice at the 11th hour, refund not done now one week passed
Timing Should be Accurate to Fly Flight was Delay By 3 hrs
Fly has been canceled 3 hours before departure. That happens after 2 delayed departures. No automatic compensation. Spicejet refused to give us compensation form. Bad service.
Landing at Delhi IGI AIRPORT was not smooth.It made us bit nervous. Then the rest was ok. Staff and the crew are very efficient.
One of the worst flying experiences: 1. Flight was over 2 hours delayed with no one providing any reason or updates. 2. Started boarding the plane with over an hour before takeoff. 3. Cabin crew arrived from another flight and had no idea why the passengers were so pissed off. 4. Evasive explanations for the delay - paperwork still being done/aircraft is being fueled etc. 5. Overhead storage space was many rows “behind” the “luxury” SpiceMax seats… Idiots! Had to fight the throngs of impatient disembarkers to retrieve luggage. 6. Non-functioning wifi, while crew is announcing that everyone should log on and take advantage of the wonderful entertainment options! Haha! What clowns! SpiceJet is probably the most incompetent organization from top to bottom. Total nincompoops!
On time boarding, proper information, friendly and cordial approach of staff, particularly crew members and the most important timely available of checked in baggage after arrival.
Air India needs to launch new planes. Seats are worn out, most of the plane's TV screens wasn't working, USB charging ports wasn't working as well so I can charge my phone & watch my download movies, Food was mediocre, the plane smells. How can Air India put through their customers with this bad experience? This complaint needs to get escalated to the upper management. How shameful is the upper management to improve this plane? The flight is going back & forth from NEW YORK & DELHI. Two of the big cities in the world and this is how your experience is for sitting in a plane for 12+ hrs? Get your planes fixed ASAP Air India (TATA Management do your job right).
One of my worst experiences. Nothing was working in the flight. Entertainment system was broken, seat was very uncomfortable, crew did not offer water until food was provided, lights were not working, attendant call was not working. In short everything was broken and duct taped.
Air India need a big change of in all departments.
Boarding and crew were nice Food was normal No entertainment was on the flight. Neither TV screen was there nor Wi-Fi connection to the mobile phone or iPad was there. Even the budget wing of AIR INDIA ie AIR INDIA EXPRESS provided us Wi-Fi connectivity on our mobile phone in their DOMESTIC SECTOR. So not providing Wi-Fi connectivity on international flight was unthinkable.
Old aircraft, crew were so so. Meals were mediocre. Flight to delhi was delayed. Lounge needs update and was mediocre too.
The aircraft was very old, felt like poor economy seats. Entertainment was not working. Plug point was broken. For the coat of a business class ticket, I was very disappointed and dissatisfied. Crew on flight to Mumbai were good, on way back they were mediocre
Bathrooms were horrible and no cleaning. Announced baggage claim carousel as one but came to a different one. People were waiting
Bathrooms were horrible. No cleaning and floor was full of tissues. Understand that passengers responsibility to keep it clean but crew should check if tissues are there or not. Also, they announced that baggage will be at one carousel but came to a different one.
Every thing was so old…. Can’t believe they are able to charge so much for this terrible level of service will use alternate company in future for all travel needs