Flight cancelled, lost luggage, crappy meal voucher. Nothing was good. Still dont have my luggage.
As seats on planes seem to get smaller over time and people’s bodies get bigger significant mismatches occur. I was seated in the middle of a four seat center row on a 9 hour 10 minute flight from Heathrow to Seattle. The woman seated next to me was such a size that she required a seat belt extension in order for her to fasten the seatbelt around her. She occupied fully 1/3 or more of both my seat and my table. Her and her stuff also occupied most of the space for my feet. Not an enjoyable way to spend on a 9 hour flight. My most miserable flying experience ever.
My seat was broken and unable to fully recline. My USB power point was not working and nor was the one next to me. It made a 12 hour flight feel a lot longer.
There was no legroom whatsoever to the point where my wife dropped her phone and was unable to retrieve it as she couldn’t move. The sound system for the entertainment had a broken socket so was effectively out of action as it just crackled. Just dreadful, I will actively avoid BA in the future
I liked having access to all the Harry Potter movies and the food was good. The staff was also excellent. The pillows and blankets could’ve been better as mine had stains when I arrived
Both mine and my husband's chairs were broken. Also it took 2 hours to get our bags after our flight which was wild.
Connecting British Airways flight was 29 hours delayed so I never made it on this plane
My ticket was cancelled unannounced and I was left stranded in the air port
My flight got cancelled and it was a very bad experience
Flight on time but food service very poor with only the vegetarian meal option available in premium cabin. Staff nice but we're very rushed sometimes missing passengers
Better seats, allow us to upgrade, terrible website, poor telephone service, better equipment
I upgraded to businesses class. Because of that the flight was comfortable.
Provide free food and drinks on an international flight. Add updated head rests
The chicken that was served in business class was cold!
Late departure. When the flight arrived in Medellin the plane sat at the gate for 20 minutes waiting for a bus for us to get off the plane.
I paid over $200 for seat selection for these flights and I was still stuck on long international flights in seats that do not recline and do not have the head support cushion. At this point basically all airlines have those for all seats, and this really took me by surprise and made me not ever want to travel on Avianca. The Kayak agent who called me for the seat selection (Donovan) was courteous, but it seems the system for this doesn't work. I was offered seat selection, for the $200+, but without being able to see what I was selecting, with no guarantee where I'd be...and then I still ended up in terrible seats. On my way to, and especially after, a very intense business trip, the seat situation really soured my experience.
Horrible. They canceled several flights and kept pushing us to different flights. We were 12 hours in the airport with no compensation and not even a single apology.
No complimentary snacks, food, beverages (even water) blanket and pillow on a 6 hours long flight (economy comfort). A low form of nickeling and diming. Lost a recurring pessanger over a soda. Will never fly Avianca again.
Horrible service. Flight was delayed and the don't even offer eatwr
Voo longo nem mesmo água ou gelo é servido, se quiser tem que pagar. Embarque é péssimo, mau atendimento.
