SQ is a market leader for good reason and its 787 this time was actually comfortable and the service top notch as always.
I had selected seats together for my family of three when I first booked my tickets in February. However, I realized only when I checked in at the airport that the seats I had selected were no longer assigned to us and we were completely scattered across three different middle seats instead of being seated together! After requesting the Singapore staff to have us seated together on a full flight, they managed to find something but it was right next to the rest rooms and the whole journey of 15+ hours was really unpleasant. They said that the seat selection isn't locked and the airline can reallocate the seats anytime. No one ever told us this and it was a terribly unpleasant surprise. Will avoid Kayak/underpricer and Singapore in future
Fast and efficient flight. Wifi worked well. Food selection could have been better
Excellent service. I pre-ordered gluten intolerant meal and they handle it with care. They served me my meal before other people's to avoid crossed contamination. Thank you 🙏
Food was just okay, need to improve for other menu variations
Food from Surabaya was below average but from Singapore is much better
Both the staff at check-in counter and on board were pleasant and helpful. My chicken and mashed potato was good, sauce was tasty, but the zucchini, carrot n other accompanying vegetables were over-cooked a little. (I understand the meal has to be prepared earlier). Yet I would fly on Singapore Airlines again and recommend it to family and friends.
My experience with Scoot is very good. Will have no issue flying with Scoot again.
Great to have actual hot tastey meal on a flight. Well done
I requested an aisle seat and got a middle seat The flight gate was changed and the flight was delayed
It was very exlent flight and thanks a lot kayak
As always Emirates is always dependent on the crew you get on the day and today was a good one. Everyone knew what they were doing and gracefully without hesitation . Great conversation all round even about the food and wine.
Very bad service and food variety will never come back again
Flight was cancelled without notification. Information on flight status was not available on Emirates's website.
Everything was perfect. Staff were informative and professional and flight boarding, flying and de-embarking was smooth. I would certainly travel with Emirates again.
My baby was with me it was really good experience with emirates
Fantastic as ever. Great staff super catering and excellent service.
Very nice experience in business class. Flight attendants were attentive. Foods and beverages were very good.
We purchased extra legroom seats for both legs of flight through budget air. Seats were not honored by emirates. Had to spend frustrating hour to get seats we paid for on first leg to Dubai. Second leg to Jakarta were denied and had to sit in middle seat. Had to spend hour on phone yesterday to try to get refund. We’re told needed to send copies of boarding passes of which already threw away first leg boarding pass. Very very frustrating. This happened as well one year ago with emirates.
Ok Check in and boarding was horrible - every time 15 minutes delayed which was done 6/7 times Bags were delayed by 2 hours at Bali airport
Very god service with smile. Aircraft a bit old, TV doesn’t work, luckily we can use our mobile to connect to their TV.
Very pleased. Very professional and organized. Very clean aircraft. Efficient boarding and even a snack.
Would not fly again. Everything is sub par. Honestly not worth the price we paid. Would have rather flown Jetstar and saved the money.
Friendly flight attendants, Did not care for the food. My headphones did not work because of a faulty jack at my seat.
Entertainment was poor at best. Very old movies and tv show and not really good ones .
It’s been a while and I saw lot of improvement. Flight was on time, friendly air crew, good food and comfy leg room.
For ground ticketing crew to honor the seat I’ve chosen instead of separating me from my family WITHOUT INFORMING me!
Good, ontime performance...hard products is somewhat out of date
I hopefully cancelled this flight and will get a refund. I am disappointed that you did not stop alerts about this flight and seem to think we went on it. It doesn't seem like your company communicates well internally. Also from my end, I hope you have some clout to resolve things. That has to be part of the package you offer. Thank You, William Ashley
At CGK, need to walk from one gate all the way to the other gate to board the plane. Which makes me wonder, why can’t we just gather at the correct gate in the first place?
In my return flight they couldn’t identify my ticket or boarding pass, I had to go to 3 different counters until I was able to get my boarding pass. The food was on, it was the bear minimum. They didn’t even recognise that I was a Muslim and can’t eat meat, chicken or pork. In one of the trays I believe they served me pork. The staff were very pleasant, but they need to be aware of their surroundings more carefully, one of them stuck her lower belly right into my face! I was shocked and very uncomfortable.
Overall I had good experience with China Southern airline. Nothing to claim. I hoped they could improve the meal quality that is.
The connection between LA and Atlanta was too much stress
Terrible boarding experience,,food is very poor that I I . Never going book this airline again.
The flight was delayed hours and most flights from CS are always delayed. Plane was efficient and got us home but not the best food and no entertainment system at all.
The back of the chair - premium economy could not move back - not worth the price
Crew: Everybody was polite. People just need to get efficient and less reworking things. Entertainment: Could have move movies and games. The “music” section is a joke, only ONE available. Food: The food provided on the flights boarding in china needs a serious reworking. Too much oil, bad for your stomach, tastes too artificial and the eggs were a giant mass of green dough.
Food was terrible. Fish was equal to a sausage and scrumbled eggs were terribly green with a quite weird fllavour. Everybody with me hated all options. The best food was the bread with butter.
During flight, some passengers perform stomping leg exercises which disturb the comfort (I.e. sleep) of other passengers.
The food was perfect. The boarding process is a bit long. Given the late boarding time, I felt very tired by the time I was seated.
When landing in Hyderabad, the pilot made a hard landing. Everyone in the plane were shocked. The captain landed the plane hard and felt as if we were going to be thrown out from our seats. It was surprising the captain didn't apologize or make an announcement about. Again a surprise no crew acknowledge this. This was an odd experience!
Really old air craft, broken seats and tray tables. Entertainment screens don’t work. Charging ports didn’t work.
Very old and ill maintained flights. Seats didn’t have proper cushioning. The entertainment system was a joke. That’s the least one can expect from a 19 hour long flight.
Why should I rate entertainment if I’ve not used? You don’t have NA - Not Applicable option.
Extremely bad experience compared to Vistara. No priority in check in, no priority for boarding. No upgrade. Seat selection is paid. Curtains were dirty. Demo bag was dirty. Warmth of the crew was missing.
The flight was fine. The cancellation of my flight and the proceeding service was ABSOLLUTELY AWFUL! When my connecting flight was cancelled, there was nobody there to help reschedule a flight, get a refund, find our luggage and above everything else, they kicked us out of the airport since we didnt have a valid ticket (since it was cancelled). here i am 8,000 miles from home, after being on a flight for 15 hours and face 6 hours of delays then finally cancelled and kicked out of the airport with noway to get a refund, find my luggage, get a new flight (except just by a new ticket). And oh, this is at midnight local time. AWFUL.
Everything was bad o entertainment no nice food crew were pathetic as not helping us at any time
Live TV or major live event updates could have been better. (While we were on flight, there was a crucial cricket game for India. It would have been great to watch it live or get live updates. The pilot was getting the score updates.)
Flight crew were welcoming and attentive. The flight was on time and arrived a little early. Overall a very good flight!
Looks like Air India should repair there plains or buy the new one. Captain need a better training if they announce from which country we are flying , it will be more helpful. Because map info was not working.
