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peaceful atmosphere and staff hospitality, and of course the beach. Breakfast was not included in the rate which was a bit surprising and extra charge for breakfast relatively expensive!
Staff were very good and polite.
Very relaxing, very polite staff. Rooms/bathrooms could be a bit cleaner .Not enough etertainment in the evenings.
The friendliness of the staff.Breakfast was very good.
Nice hotel, good food, nice location...the beach was dirty and needs to be clean with a group of people every day, the hotel should really employ few full time people to do the job of cleaning the beach from all the dirt that gets whashed up on the shore!
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We enjoyed the proximity to the beach, the huge garden and the set-up of the rooms in individual houses in the local style. The rooms and especially the bathrooms need to get a good clean and small repairs should be undertaken.
beautifully maintained garden, easy access to beach, good spa, friendly staff I had booked an additional night (after previously booking 4 nights) via booking.com, however, when I checked in, the hotel had no knowledge of this extension of my stay. That was confusing since booking.com had already confirmed my reservation. The hotel eventually booked me another night, but in a more expensive room.
Staff were fantastic, always friendly and smiling. Fantastic location for our family in the gorgeous Sanur. Beautiful pools and good kids club
Our young girls (7 and 8 years) enjoyed the pool....as there seemed to be plenty of other kids to meet. The pathway along upper edge of the beach was great for running (exercise), while the beach itself was not. The hotel needs a facelift. It seemed a bit threadbare in places....
Pool area was nice and tropical. Lobby area had nice gift shops. Breakfast buffet was good. Room was worn and outdated. Twin beds were better suited for a dormitory. Called to have refrigerator unlocked and no one ever came for the two days we were there.
roomservise is very quick and good. the staff in loungebar very nice but didnt see when our glass was empty and when we order take a long time when we get the drink.
Nice pool and breakfast Very big hotel, rooms need refurbishment, when you book ask for the new ones.
The staff is very friendly, they really made us feel at home. Excellent breakfast buffet, fast and proper laundry service. Good restaurants, Sanur Harum and Komodo. Enjoyed the live musicians. Free transfer to Sanur center and private beach of the hotel. Free internet connection via cable (UTP; RJ45) in Pool Side View room. Good wireless reception in whole hotel area. Tourism desk. Good security. We recommend the Pool Side View room, the easy access to the swimming pool is very nice. Excellent adjustable airconditioning. No free internet in Superior Rooms. The bathroom is fine and clean, but can use some renewal.
Great atmosphere, very competent and friendly staff, good food. Location away from beach compensated by free shuttle bus. Internet speed next to nothing and very high priced
The upgraded room was excellent - access to the Club Room was a terrific feature. Excellent gym. The pool was a good configuration although they had to clean off the green bacteria almost every day [perhaps chlorine levels were a little low?]. Some of the reviews I read about the hotel were either wildly positive or the complete opposite. we were a little concerned about our stay prior to arriving as a result of these reviews. However, the hotel was well set out and we had a terrific stay. The service time from ordering to receiving a meal in the cafe was quite slow - but it is Bali!
Calm and not noisy Wifi was not free
The staff were all fantastic, especially Pandi who worked at the pool/activities desk. The free scuba diving lesson available at the pool were a lot of fun. No
Foods is very good.Nice ambient.Personal services it's ok.Long distance to the beach. Don't use taxi service from the hotel
Great staff! Fine on information and efficiency. Friendly and knowledgable. Good internet connection (free). The hotel is a bit 'jaded', 'tired', 'old'. The rooms need renovation, especially the bathroom, with many fixtures not quite in working order.
It was good to be away from tourist and meet more locals and local Warungs The cold food at breakfast.
Clean room Very very noisy : wedding in the restaurant right in the center of the hotel with very loudy music, we couldn't speak to each other in the room although we had a room far from the restaurant; the next day, there were a band rehearsal in the same room (for a congress) which started at 8 in the morning, the music was so loud that the window shivered!I asked the staff the day before if there were a wedding coming, they said "noooo, no weeding, no noise" although there were the bride in her white dress standing in front of the restaurant! The breakfast is awful and the garden smells very bad. The staff barely speaks english. Definitely don't go there
This is one of the worst place I ever stayed and definitely the worst quality-price deal. The hotel (it is more like a motel) is in the middle of nowhere. The room was dirty (brown spots on the bed sheets and all over the floor and walls) and full of mosquitoes; the bathroom drain was covered on hairs and it flooded after a shower; the air condition did not work. The staff was rude too. Attached to the cafeteria there is a kind of “karaoke” with blackened glasses and loud music on from 8 am, a very weird place.
The staff who help. the hotel is not worse to pay even 20 $. Old, no internet in room, no garden. Dark rooms
The Yani Hotel Bali is located in a nice area if you want to travel around the island. In terms of conditions is not the best hotel. Specially our room, which was supposed to be Superior. Not so clean and also the employees didn't expect the room needed to be clean. The breakfast was not good, during my stay (18 days) it was always the same. AC was not working properly.