Our flight was canceled with no rebooking offered. We are still waiting for a refund and had to book a very expensive flight to return to Toronto without any compensation or help from Turkish or flight hub. Extremely poor service during a time of crisis, speaks volumes about the type of airline and flight hub as a disaster of a company with zero accountability
Bad sitting every flight not good experience with food either
flight was full and folks coming from Dubai all wear this strong perfume (OUD) which is annoying. Also, not sure why but these fools all stand up and get ready to bail once the plane stops. they seem to all run for the door which is funny AF. Plane was a 2 4 2 configuration and kind of an older plane with USB connection. Food wasn't that great either. Not sure i'd take this airline again since i have no plans on going to Istanbul again. Emirates is definitely better if you want to go from US to DXB,
Very bad overall. The comfort level was undeniably uncomfortable. The in-flight entertainment was no good because my screen froze and “wasn’t able to reset”. The staff were rude and non-helpful. Instead of offering me an upgrade for all inconveniences for the ticket, and seat I paid extra for, I was offered a downgraded seat all the way at the back of the aircraft. The flight was delayed for so long, making the experience at the layover airport that much more unpleasant.
No customer service. Non educated staff members with no will to support or service the passenger.
Turkish Airlines overbooked the flight and they did not allow me to board the flight even though I had the proper boarding pass and was at the gate on time. Simply unacceptable.
I really didn’t like much. A lot of things can be better beginning with crew to seats and food is awful as well.
The only thing that I think could be better is the baggage storage, it wasn't exactly ordered, but all in great conditions
Staff didnt want to work, had to get up to get food and ear plugs myself even after calling the attendant multiple times. Both bags were not recieved in Dubai, called the next day to confirm bags were recieved and had to go to airport to pick up the bags. Now coming back to LAX one bag made it and the other bag is still missing.
They lost my luggage and it took a long time to let us know it was lost.
I like the crew who were very helpful in ensuring documents were in order and problems resolver in a timely manner. However I did not like the fact that I had to have my checked bag inspected.I was concerned I would have missed my flight. I was also trying to check in online only to realise that was not possible.
We had a quick connection in Bogota. When we landed, they waited on the tarmac for 25 minutes before they let us deplane. I told the stewardess that we had less than 15 min to get to our next international flight. She did nothing except tell us we had time to get there. We found out later that they already scheduled us for a later flight, but they didn’t say anything until we ran to our gate. The plane was still there but they wouldn’t let us board. When they changed our flight, they gave my wife and I a voucher for food that was less than $40 in value. That buys very little in the Bogota airport.. it barely paid for two fruit juice drinks. There lack of communication was very unprofessional. This will be our first and last time using Avianca.
The seats we had, did not recline and there was very little cushion. There was no entertainment module in the seat.
We do not like to board by shuttle then off the tarmac
A flawless trip, great experience. Keep up the good work!
The airline did not allow enough time for the Columbia checkpoint
Overall, the flight went well and the service was good. However, there was a very frightening moment during landing in Bogotá. Just as the plane was about to touch down, it suddenly went back up into the air. The aircraft was not descending straight and seemed to move left and right, which made the situation feel unstable. This was quite scary. After going back up, the plane circled for about 15 minutes before attempting to land again. Although I understand that safety always comes first and situations like this can happen, it was still a shocking experience for passengers.
Seating was tight. Seats don't recline. Initial flight was cancelled. Lost two days of vacation.
Horrible experience with Avianca, they delayed their flight and when we arrived to NYC, AVIANCA took 1 hr y 30 mins to park the airplane and all passenger get off the plane, it made me lost all my trains to get back home and I came back to my place at 3 am instead of 12 am. On the top of that their plane seat are so uncomfortable and is not enough space and killed my legs and knees, Avianca used to be good when it was a Colombian company, now after Brasilian company bought them, their service quality is bad and their flights are delayed and oversold.
It was delayed and I lost my connection flight to Cali and I missed my Mom's funeral and avianca lost my check in luggage
