Leg room for the Manila-Jeddah flight was very small (I'm 5'12") but for the Jeddah-New York leg it was no longer the case.
At check in place , we were made stand in queue for more than one and half hour at lax airport. Data entry personnel were not active. Meals for Indians especially vegetarians was hopeless Please improve it. Take suggestions from Indians.
Cons: "Improvements in almost every thing"
Cons: "Upgraded my ticket to Buisness class only to find out that I could have only 1 bag, so I was forced to pay for my second bag despite having a Buisness class ticket!"
Pros: "Crew is great"
Cons: "Transport through buses to planes sucks big time. They know it. Not sure it'll change anytime soon."
Pros: "Crew is very good but seat is not good.as alfursan Member ineed asil seat"
Cons: "Check in staff are very slowly"
Pros: "Onboard crew , food"
Cons: "Work on timming (3 hrs delay),, plane is old do not reserved change seat , entertainment is not functioning"
Cons: "I’m not sure this airline has planes. The kiosk agent refused to issue a boarding pass. He insisted I needed a visa for a transit flight. They made me transfer my booking for another day and told me to go to the embassy for a visa. Then they didn’t issue the boarding pass for the replacement flight"
Pros: "Take off was on time. Food was good. Crew was professional."
Cons: "The first and final call was announced but no one guide people to go to the counter and no one was there. Then suddenly they said the gate is closed and did not accept to wait for few minutes"
Cons: "1- seats selections. 2- meals 3- arrival procedures."
Pros: "Seat comfort and food"
Cons: "Drinks service skimpy - remote boarding a bit chaotic"
Cons: "My profile says vegetarian and I didn’t get a vegetarian meal! I was extremely disappointed because I was very hungry and was given a meal with meat! Please have extra vegetarian meals! Manager was told and did nothing to make it right. That was very disappointing"
Pros: "Upgrading my ticket"
Cons: "No thing to mention"
Pros: "Only good food"
Cons: "The seats were not good And the screen was not working all the flight to istabul on my wife’s seat (no entertainment)"
Pros: "Food was good. Flight attendants had good customer service ."
Cons: "Seats were a bit uncomfortable"
Cons: "The flight was postponed several times. and service at the plane was poor. It was a 12 hours flight and we was supposed to have one meal and a snack! Thank god I had some extra food for my kid."
Pros: "* On-time departure. * Food portions. * Fight seat comfort."
Cons: "* service speed."
Pros: "The chair was comfortable and tbe food was delicious."
Cons: "The movies in the tv wouldnt play during the flight"
Pros: "The flight attendants were very helpful."
Cons: "This flight was delayed 4 hours due to "technical problems", which is understandable, however, during those 4 hours the passengers had no information. The flight information on the screens would say "go to gate", "last call", etc, several times, but they weren't boarding, they didn't even have a gate assigned to them! Passengers just stood around confused for many hours. This at Jeddah's King Abdulaziz Airport, by far the worst airport I have ever been at in the world."
Pros: "The flight attendants were very helpful."
Cons: "Nothing wrong during this flight."
Pros: "The chair the entertainment system is nice"
Cons: "The meal was not enough not really business class food , the crew is so lazy you have to repeat the order twice so the can understand in Arabic"
Cons: "Our flight was delayed from Saudi we came to the counter they told us to go back to the carrier counter which the cause to miss the flight to Seattle"
Cons: "The flight delayed for 1 hour without informing the passengers"
Pros: "Ease of booking and pricing"
Cons: "Why is it impossible for Saudi Air to give passsengers their kids strollers at the airplane gate like they do in all airports???!!! This is the second time this has happened to us in a week. I checked and double checked with the crew to make sure I get my child’s stroller by the plane so I don’t have to carry him on my back to baggage claim and of course they lied about returning my stroller to me to the plane after landing. Extremely disappointed and frustrated. Will avoid traveling through Saudi for as long as possible."
Pros: "Super humid and extremely hot add to that some damages in the plan itself and leaking airplan bathroom Out of the company and crew hand that was turbulence and rough flight"
Cons: "Super humid and extremely hot add to that some damages in the plan itself and leaking airplan bathroom Out of the company and crew hand that was turbulence and rough flight"
Pros: "The crews was not helpful"
Cons: "The. Flight was on time"
Pros: "Half of the plane was empty so I was able to sit anywhere and have the whole row to myself"
Cons: "Too many turbulence. Food was mediocre. Crew was professionally subpar."
Pros: "Excellent very happy"
Cons: "Security not organized took a long time"
Pros: "Everything!!! Esp the lovely friendly helpful kind flight attendant ladies. Food was fantastic n restaurant quality!!!"
Cons: "Delay with no clear explanation or expected time. Poor Coordination."
Pros: "The front counter representative was friendly, and engaging."
Cons: "having to ride the bus from the terminal to the plane. Get rid of those busses."
Pros: "Leg room good in economy (I'm a tall woman and had no comfort problems in the economy section. Bathroom in the back of the plane ran out of seat covers."
Cons: "Not enough beverage service. On such a long flight, frequent hydration is important. While I did ask for water and got it, I would have liked it better if the flight attendants came around offering water to everyone."
Pros: "This flight did not have a prayer room which made it much more quiet and comfortable."
Cons: "More beverage options"
Cons: "I had requested vegetarian meals on all out flight to and from Egypt on Saudia for my daughter. They had no record of it and were not able to provide it. I don't know if that is a problem with the airline or with Kaya"
Pros: "movies food service"
Pros: "The seats were bigger than average."
Pros: "The flight crew was very helpful to our family. I wish their boarding process was as customer friendly or competent."
Cons: "The flight was late, there was minimal information provided from the boarding attendants, and the boarding process was one of the most disorganized I have seen as a frequent flyer."
Pros: "On time Comfort"
Cons: "Use bus to transfer passengers from terminal 1 to terminal 5 and the same thing when u return back .. 45 m waitting for our stuff . there is no more space from Imegration and custom ."
Cons: "Crew was grouchy. The food was over cooked."
Pros: "Non stop trip"
Cons: "Broken and dirty table and dirty floors.. unstable chair."
Pros: "Good timing, boarding and flight services"
Cons: "Everything was ok during the flight but would like to arrange for driver services after landing in Madina through Saudi airlines"
Pros: "Cabin crew very friendly and caring."
Pros: "Servives is good, keep good work"
Cons: "Helpful don’t stop being good"
Pros: "Was able to see something on public display screens, but no audio"
Cons: "No sound or free WiFi"
Pros: "It was not crowded. Found three seats across and was able to lie down and sleep"
Pros: "The food was ok. They have prayer room onboard so Muslims can pray on time and direction to Kaaba."
Cons: "The flight was 1 hour late and they let us queue for a long time just waiting and no reasons were given. The crew did not treat us well and they speak as if they don't want to do anything and in a rude way. Also the pilot have no experience in flying with the plane as the plane vibrates strongly even while mid-air and at constant speed and altitude. There were a lot of noise and babies crying in the plane and the stewardess just left us and didn't want to serve me even a cup of water. And they also come late. The entertainment screen was always lagging and ads are everywhere. Leg space was very small and I can not relax or sleep in a long haul flight."