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1 King West, Toronto, ON
0.8 km from
The location, the view, the room and amenities and the bank vault !
Location Rude staff that are very non accommodating. Very dated rooms
Breakfast, Guy was a nice person with me and my family
Didn't like nothing there at all .
When we arrived (early) the staff were happy to stow our luggage for us, the staff remembered us, ensured that our luggage was safe and organised for a car to take us to the airport the following evening. Location was great. Nobody told us about the hotel facilities, our son would have loved some pool time before our flight home.
the bed no newspaper
The location was good with a 10 min walk to centre. Door staff helpful and welcoming. Bar staff attentive and pleasant. Rooms are a decent size with good facilities although no bed side light or table on one side which wasn't good. I had been in email contact with staff at reception before my trip to ask some questions. Their reply was quick and helpful. That said, I sent a request for flowers and a birthday cake to be put in both rooms as it was a significant birthday. I'm still waiting for a reply. After 2 days at the hotel I showed the email to a member of staff and asked they deal with it. We received a pre printed card from all the staff, no flowers, no cake but a chocolate corn on the cob thing! No idea what that was about. Reception staff stock answer to local information was that they're not from Toronto so didn't know. Disappointed with the service. Didn't speak to management as it appeared I was speaking another language so gave up.
The location was good with a 10 min walk to centre. Door staff helpful and welcoming. Bar staff attentive and pleasant. Rooms are a decent size with good facilities although no bed side light or table on one side which wasn't good. I stayed at this hotel 4 yrs ago & the standard appears to have slipped. First impressions are everything & to be met by weeds on the bottom step & litter all over the steps ( I don't mean leaves/petals) is not what I would have expected from an otherwise great hotel.
Beats Trump, Four Seasons and Ritz......hands down....amazing atmosphere in the day & evening...... The pool was closed for a half day due to pipe burst.....
It doesn't worth money. I give it 3 star place with 5 star price. See previous
Staff was great, rooms were really nice. Would love to stay again ! Being bothered repeatedly for a 40$ valet fee when I came in on go train.
Great location Easy check in Dated rooms Not sound proof - could hear everything in hallways and on road (I.e. Sirens) No fridge in room Bathroom was very old - needs to be updated badly
Good location, with an easy walk to a lot of cool areas. Nice accommodations. Friendly staff. Parking cost $35 extra, and wifi was $10 per day. It's 2015 man, wifi should be freeee!
Great location. Close to subway and eaton centre Cheap price room but you pay extra for parking and wifi. Nearly 70 bucks just for those 2 alone. Rooms were nice but the ACC was terrible. Even at the lowest setting room never got below 23
This was a great deal! It is conveniently located downtown near the Air Canada Centre and a quick walk to the Hockey Hall of Fame. It's not easy finding a 4-star deal downtown, but this was definitely one! Everyone was kind and answered all our questions. Staff throughout the hotel was inquisitive and helpful. Parking on site and not too bad of a price. Highly recommended! Perfect stay. No complaints.
The Location Yes, the club is not as should be, it is just name
Convenient location. Parking was not included as well as wifi.
When I checked in I expected a standard room with 2 beds, what I got was only 1 bed. When advertising sales details as standard room, there needs to be something noticeable on the website that there standard rooms only comes with 1 bed. Makes for an awful 1st impression.
I travel extensively for business, and my requirements are basic: A clean and quiet room, with a comfortable bed, and a functional desk or workspace. This hotel exceeded my expectations. I received excellent service from the front desk, and this friendly "can-do" attitude extended to cleaning and maintenance staff. I wouldn't hesitate to return! There's only one elevator, shared by guests and hotel cleaning and maintenance staff, so you should plan ahead for possible delays (or take the stairs if you're on a lower floor).
Excellent location, clean. Staff couldn't bother to look you in the eye, much less greet you. Literally every single front desk staff acted in the same reactive manner--only saying hello in response. Linens were scratchy, towels as well.
Locations is amazing, just steps from Queen St subway, lots of restaurants, shopping, and coffee shops nearby. The staff are super friendly and the complimentary fruit infused water is a very nice touch Actual entrance feels like it is on a side street. Next to a hospital which unfortunately attracts some less desirable elements nearby
It was convenient to the theatre and made it easier rather than having to drive & find parking. Rooms were very small for more than 2 people