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service was great, the view was beautiful, the room was excellent. It seemed like the stars aligned for us, but that just may be the great service of the hotel. The weight room was great. The concierge made a reservation for us at this great restaurant downtown. I can't really say there was anything I didn't like about the hotel. I did a lot of research on hotels in toronto, and this was the highest rated and for good reason. If you're on the fence, go with Shangri-La
Greeted warmly when we arrived, shown personally to our suite. All staff whether at the front desk, valets or cleaning staff went out of their way to make us feel welcome.
It doesn't worth money. I give it 3 star place with 5 star price. See previous
Room layout, lighting, bathroom & view HVAC - too warm without windows that open
As soon as I arrived , I was greeted with a warm welcome where I felt like I was home away from home. I told the concierge that it was my first time in Toronto and he upgraded our room to the lake side view. When I got to the room, I saw why he had upgraded to the Lake view was even more incredible than I had imagine
Beds were very comfortable. Carpets were a little dirty
Unfortunately due to a late flight, I got in at almost 3:00 AM. They put me on the 26th floor. They didn't tell me there would construction starting on the 26th floor at 8:00 AM. It was terrible. The hotel was not sold out either... It was loud and very difficult to try and get that extra 30 minutes of sleep I needed...
Location to my business The room facilities were below average. No Fridge. Not able to open window for fresh air.
I enjoyed the friendly and professional staff. If you drive into town with a larger vehicle, you will not be able to park onsite. Parking in other locations becomes costly.
very clear, affordable, and walking distance from downtown Why would Hilton not offer free WiFi these days for international travelers?
Facilities were excellent and the staff helpful
staff quality of the rooms, old bathrooms, no minibar
Great stay, nice pool, jacuzzi and sauna. rooms were big and comfortable.
Nothing, I didnt stay there. They gave my room to someone else. Hilton booked me in an oversold hotel. After traveling 11 hours I showed up and they said i had no room! I paid for 2 nights in advance and it was PAID for. How could Hilton do this? I am a HiltonHonors member, being a member doesn't mean much to them, where is the loyalty? They gave my paid for room to someone else and told me to go find another hotel. UNBELIEVABLE!!
Close to everything downtown, one block from subway, clean, modern, friendly helpful staff. A little expensive but that may just be the prices in Toronto.
Great location Easy check in Dated rooms Not sound proof - could hear everything in hallways and on road (I.e. Sirens) No fridge in room Bathroom was very old - needs to be updated badly
their rooms are very clean. their lobby's workers are very kindly. their restrant's workers have a poke face.
The quality of the hotel for bthe price. The inclusion of breakfast was a great plus.
Ease and comfort checking in and out. Facilities are fantastic!
Location, good service at the reception, proximity to convention centre and train station. Great view in room 2500. Nothing
Rooms were clean and nice. Staff was professional and courteous. Nothing
I enjoyed the quality of the room, th ebed was especially comfortable. the spa closed early and the prices of in room dining was out of proportion of Canadian hotel prices.
Friendly staff, value for money and very clean Nothing not to like
best value, great location, upscale, would stay nowhere else in downtown Toronto price of two drinks in the bar, asked for a glass of wine and a scotch and got a bill for $38
The service and styling is spot-on, generous room size and appointments that made the price good value
Comfortable room, with amenities. Staff friendly. Convenient to convention center. Faucet may have been a bit leaky. Didn't love the bedding, but got used to it.
Location Rooms could have been cleaner
Friendliness of staff, good breakfast, excellent room.
Great location, very nice rooms None
Nice, comfortable bed. Very spacious room. Lobby is spacious and uncrowdwe. Ambulance siren at nite a recurrent annoyance.
The staff was friendly and vary nice. The location was good. And the bathroom was beautiful. I don't understand why they charge $1.00 for every local call. And the price was not worth the room.
i had a great time, the hotel was clean, the staff was friendly and helpful.
Quick service. When my granddaughter and I arrived, there was water on the bathroom floor, from a leaky toilet. The problem was resolved immediately. Professional and friendly staff. Glass walls on the bathroom...greatly reduced privacy. Would prefer bathroom door with a handle.
Location is fantastic... I walked right out the door into a great restaurant
Friendly staff, clean and quiet room with free wi-fi, bottled water, tea and coffee, great location walking distance to many restaurants, bars, coffee shops and tourist attractions Pricey bar and restaurant
nothing Poor internet connection. Poor security. Location near night club, not safe at night time. Dirty bedsheet.
Parking,staff and the badroom piep in lift
In the theatre district walking distance to Princess of Wales. Lots of restaurants in the area. Friendly staff even offering a bottle of water to take away on check out. Easy access by subway and street car from Unuon Station. Nothing negative to report based on our 1 night stay.
Staff gracious and kind. Television didn't work all the time. Volume was issue
Couldn't believe how close to everything this hotel was.. amazing! Outdoor pool on the 17th floor was amazing! Urban sanctuary type deal as sunny with a view of downtown and cn tower No issues found during my stay
From the moment you arrive, you are aware you are in a special place. The understated luxury and the attentive but discrete staff mean you can enjoy your stay in the knowledge everything you need is at your fingertips while enjoying as much privacy as you need. The wood-paneled design theme is carried through the hotel from the lobby to your room, which is a haven from the hustle and bustle of the big city. Do ask for a quiet room though as the noise of Toronto's condo construction boom can interrupt the tranquility in some areas (a problem not unique to Le Germain). But the hotel has even thought of that. It helpfully provides ear plugs in the bedrooms for those who are sleep-challenged. It's just one of the many little and big touches that make this hotel an oasis in the entertainment district of Canada's largest city, just a short distance from Toronto's island airport served by the Porter airline. 1. Super staff who don't get "in your face" 2. Understated charm of hotel with thoughtful design touches 3. FantastIc bedrooms with plenty of space (judging by our room) 4. Convenient location in Toronto's downtown theatre district and close to waterfront
Rooms need a refresh.
Perfect and convenient. I will stay again!
It's a quite hotel with less traffic of people made it convenient for me. Needs to make facilities more inviting and pleasant: restaurent and breakfast area.
Beautiful room and bathroom
The room is elegant and very modern kept to wait for more than one hour to get my room ready
Best bathrooms and very friendly staff Room opposite us had a big group staying in room and one night they made a lot of noise until the early hours of the morning
We enjoyed the accessibilty to our intended events, and truly enjoyed the comfort of the hotel and its amenities. Having worked for years in front desk reception, I found some of your staff to be too formal or "stuffy", as opposed to sincerely welcoming and professional.
Concierge service was excellent. The hotel was clean and well-appointed with lots of luxuries and very comfortable beds. Walburgers was horrible
The staff were very pleasant, well-informed and helpful. Kathleen, the concierge, was outstanding.
Great location, clean and spacious.
The room was very attractive, comfortable, spacious, and clean. The staff were very friendly and helpful. Lighting in the room was poor.
Nice hotel on the edge of the downtown core, an easy walk to restaurants and bars on King Street West, Queen Street West, Chinatown and Kensington Market. Hotel is low-rise and relatively small, which is a plus for me. Easy, but somewhat expensive parking underground with direct access to hotel. Luxury room was comfortable and spacious.
the styling generally, and the comfortable bed with top quality bed linen the room was small and i feel the price was a little on the high side
Large room with good facilities and was clean. lack of room service.
The hotel rooms and very nice and the staff are wonderful to deal with. Andrew from the front desk helped us out more than once with a smile on his face each time. The continental breakfast was better than any I've ever had! We stayed here during TIFF and had an absolutely wonderful second experience at this hotel.
Very friendly accomodating staff. Clean and funcitonal room.
Very roomy. Good location to entertainment district. Elevator service can be slow. Breakfast (free) can be crowded but I guess that's what happens when it is free.
The friendliness of the staff stood out, nothing was too much trouble ,the rooms were spotless and the location could not be beaten,the best hotel ive ever stayed in!!!!
Staff was awesome. Room was dated, furniture not anchored to the wall
Perfect location in downtown, to. Not far from the main attractions. Staff was very friendly and accommodating. We will def. stay here again!
The space of the suite we booked was comfortable and quiet and the small kichen area was well equipped.
It is in a great location for the entertainment district. I prefer quality over quantity for breakfast. I would recommend fewer items e.g. Organic granola instead of processed granola, that are locally sourced.
The room was fantastic – clean, modern, spacious, fully stocked with everything we would need. The locations is great as well, accessible to everything downtown Toronto, close to the subway. Free breakfast was a bonus, and it was very tasty.
I love the offering of breakfast and having kitchen facilities.
I had an in-room suite with kitchen and it was perfect for work. I was able to dine in my room and get work done. It was also close to the attractions of downtown Toronto so I spent half a day walking around. A bit pricey for parking but they do have valet parking.
Excellet location to the major attractions in Toronto, or facilities to go to the attractions. Clean and Confortable rooms. Good alternatives on Breakfast
friendly and fast service; new and clean room; fast checkout; just great! parking very expensive and on the street - had to look around for a safe place for overnight
the bed parking prices
Location was great Room wasn't very clean and the power went out shortly after we arrived and was down for several hours. This might not have been the hotel's fault, but there was no effort put in to mitigating the issue for the guests (i.e. providing battery powered lights, communicating progress on power restoration). Valet parking was overpriced and, considering the overall cost, this was very poor value for money.
I liked location, comfort and staff. stayed twice in week and first room too noisy. Noise from street I think
nearby to the shopping centers and entertainment areas car parking is too expesive 35$ and the lobby is too small
- The room was very clean, good temperature control, clean bathrooms, nice lobby/hallways, nice pool/fitness area, friendly staff, fantastic location right near Queen Street West - A fire alarm went off while we were there (around 12:00 pm on Valentine's Day), and it was too loud and it went on for too long. I had a migraine and it was making it infinitely worse. The alarm was pulled in a parking garage, but the cycle went on about 6 times (crazy loud alarm + "there was an alarm pulled in p4, we will keep you updated" - unnecessary). But... They gave my boyfriend a free coke to give me (I drink the caffeine when I have migraines), so that was really nice.
Valet was a little expensive since we parked it there overnight and never moved it and it still cost us 35
The staff were very friendly and helpful. Accommodations were clean and modern. Within walking distance to many restaurants and other attractions. Had difficulty keeping the room cool; the air conditioner would stop cooling occasionally. The staff was prompt with a response and a fix.
The modern, clean room. The friendly greeting at arrival and then every time that I returned to the hotel during my 3-night stay. The cookies in the lobby at the end of the day were a pleasant surprise and the apples in the morning. The breakfast arrangements in the restaurant and the pleasant waiters and waitresses made for an enjoyable start to the day. Unfortunately, there were some guests on the Friday night who were still listening to music at 3:30 a.m. but due to the construction of the building it was hard to know where the noise was coming from.
Had to drive around for a
I loved the location of the hotel, it was so close to the metro convention center which is great for those going to convferences. Walking distance from there. It was also close to King St clubs, bars, pubs which was good for night life. There was a club next door Tryst which had a loud crowd after hours at 2am but if you're staying in the midst of the city, what do you expect?? It wasn't loud enough to be offensive and the hotel front desk staff did an excellent job at keeping the "wanderers: from the club out of the lobby.Excellent staff, I checked in early and the room was ready. The room itself was exceptional, just the right size and very comfortable.I Loved my stay there and would stay there again!! Maybe refill the coffee in the lobby more readily as it ran out sometimes. NOt a big deal though.
The location is absolutely outstanding. The Rogers Centre and CN Tower are right on your door step. Some features of the room were very poor. Flimsy/loose towel rails in bathroom, holes in dry wall, patched walls not painted, build up of dirt on light fixtures (which also seemed loosely fixed/insecure)
Great boutique hotel. Rooms was small but well designed. Good location, cool vibe. Staff was welcoming and room was incredibly comfortable. Great shower, great bed etc. Parking was available in a public lot a few blocks away. The closest lot was $40 overnight but I found one a few blocks further that was $20. Not their fault, just wish there was a cheaper lot nearby
The rooms were clean and well maintained. There is a pharmacy just across the street very much like a CVS/Walgreens in the US with just about anything you might need. I was attending a conference and had lunch & dinner there but the breakfasts at the Beverly hotel restaurant were excellent. And it was within walking distance of everywhere I wanted to go. The room was not large and the bathroom was glassed in, no problem for me as I was traveling by myself but no privacy for couples. Frosted glass would have been a better choice.
Room was really clean, had AC, Location ,a small fridge and, nice staff. Very small room for the price. No elevators. glass washroom walls. Not sound proof to neighbors. TV was grainy. Weak wifi that would turn on and off.